
About Hightail
OpenText Hightail is a creative review and approval technology solution for marketing and creative teams developing compelling visual content. Hightail is a cloud-based solution where teams can share files, review feedback and approve content in one place, streamlining the creative process and helping teams to keep deliver creative content for marketing campaigns on time.
Key benefits of Hightail
Send large files
Share large, multimedia files with ease and security. Hightail supports file sends up to 100GB (depending on plan level) with content control permissions, passcode protection and expiration date setting.
Preview visual files
Preview visual content without downloading large files, whether it's a native authoring tool format, .mov, .key and more.
Collect precise feedback
Precise, inline comments are specific to the image and time stamped for audio and video.
Version control
Clear versioning helps to prevent confusion over which file is the latest.
Approval routing
Assign approval requests on creative content in a specific order with due dates
Images




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Reviews
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- Industry: Graphic Design Software
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Sticking with it
Reviewed on 31/01/2019
I'm a graphic designer and it has helped facilitate getting large files to my clients.
I'm a graphic designer and it has helped facilitate getting large files to my clients.
Pros
I love Hightail. It is easy to use and allows me to send large files which are very important. One of the best features, is although it is coming from Hightail, people always know it's from me and I like the flexibility of how long my files are saved. It also is incredibly easy for my staff to use, which is always a plus.
Cons
When the platform first changed, I had a hard time figuring out how to send a file. I constantly got screens that were unfamiliar and couldn't find easily how to create a new email but it's simple and clean now. No strange screens.

- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Love Hightail!
Reviewed on 08/07/2019
Overall, I've been extremely happy with Hightail. I love that I can upload a series of videos in...
Overall, I've been extremely happy with Hightail. I love that I can upload a series of videos in one place for feedback, and not have to worry about file size. It's fast and easy!
Pros
I'm a video producer and love that I can upload a rough cut, share the link with clients, and solicit feedback all in one place. There are lots of great tools for leaving feedback, such as the ability to draw on the screen.
Cons
Clients are often confused about how to leave feedback at specific points in a video. It doesn't seem to be intuitive that they need to click on the actual screen of the video before typing in their comments. Most just click on the pause button and then type in their comments. As a result, the comments all end up at the beginning of the video, and I have no idea which specific shots they're referring to.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Customer service awful! Many user features no longer in use. Constantly in decline.
Reviewed on 17/01/2019
Pros
The ability to easily and quickly send files.
Cons
-Customer service and tech help is AWFUL!
-Website is black with dark lettering and almost impossible to see.
-Ability to stream in addition to download is intermittent. Usually it is download only for the files sent.
-Ability to write a message in the message box that appears in the email sent without clicking on the link has disappeared. I have been trying to find out why and have this fixed for 2 months now,
-Ability to see who has downloaded specifically has disappeared unless one has a hightail account of their own that they are logged in to. Originally if you had the pro service an email would be received by the sender for every person downloading with their email listed so the sender knew who downloaded.
-Max allowable 200 a day is often rolled over to the next day not reset at midnight of the next day.
I finally had a phone conversation with a human after almost 8 weeks with the same issue I've bene reporting and that human promised to get back with me by the end of his shift at 4 pm PT and it is now 25 hours later and he still has not gotten back to me.
- Industry: Construction
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Tech Novice Friendly File Sharing
Reviewed on 21/08/2020
Use this to send big files to others, to enable others to upload big files to me, and to house...
Use this to send big files to others, to enable others to upload big files to me, and to house files that are too large for my website and tend to time out during download on my website and files that I want to share with a select group of my members by creating a page for folks to visit. It's great to have a dedicated unindexed URL to give others that doesn't require them to create an account.
Pros
Ability to make a large file safely sharable and downloadable via a simple link.
Cons
Nothing really bothered me about the software. It was nice that you can see the files that you've previously sent and that the UI remembers emails you've already sent to and autofills them.
- Industry: Higher Education Software
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Quick and Easy
Reviewed on 22/10/2018
Pros
I use this software at least a few times a week. Large files are sometimes a pain to send through email; Hightail makes this whole process quick, easy, and efficient. I can grab the link after I have sent files over to someone's email, I can request a download receipt, I can make certain files password protected, and I can even have some Hightail files expire if needed. I've never spent more than 5 minutes prepping to send out a Hightail file.
Cons
The download time is sometimes long depending on the file sizes and internet speed you are working with. I have waited a few hours sometimes for downloads. This is the only place I wish could be improved.
Hightail FAQs
Below are some frequently asked questions for Hightail.Q. What type of pricing plans does Hightail offer?
Hightail offers the following pricing plans:
- Starting from: $12.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Lite: free for 100MB file size send limit and limited file previews Pro: $12/month (billed annually) for 25GB file size send limit and unlimited storage space Teams: $24/month (billed annually) for 50GB file size send limit and unlimited storage space Business: $36/month (billed annually) for 500GB file size send limit and unlimited storage space
Q. Who are the typical users of Hightail?
Hightail has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Hightail support?
Hightail supports the following languages:
English
Q. Does Hightail support mobile devices?
Hightail supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Hightail integrate with?
Hightail integrates with the following applications:
Adobe Illustrator, Box, Documentum xCP, Dropbox Business, Google Drive, Microsoft Outlook, NetSuite CRM, OneDrive, Salesforce Platform, SharePoint
Q. What level of support does Hightail offer?
Hightail offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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