About Pipedrive

Pipedrive is a CRM and sales pipeline management tool for small and medium sized sales teams. It's built hand-in-hand by hardcore salespeople and ex-Skypers. Pipedrive organizes leads in a way you'll always have a great overview of sales, and makes you focus on the important deals first.

When firing up Pipedrive, you’ll always land on a single, streamlined view of your sales process. It gives clarity, and gets your team on the same page. Your emails, calls, and progress are tracked automatically. Pipedrive clears the way, so you can focus on doing what you do best. Because the pipeline is your starting point, Pipedrive keeps your actions on-point not off-target and your goals realistic not idealistic.

Pipedrive integrates with Google Contacts, Google Calendar and other Google apps, and can be accessed via desktop or mobile device.

Key benefits of Pipedrive

• Our Pipeline View gives you the best possible overview of outstanding deals.
• Timeline View gives an accurate forecast for ongoing month or quarter.
• Customize everything: it is extremely easy to fit Pipedrive to your needs.
• Superb reporting: set team and individual targets and measure results in real-time.
• Solid, Safe & Secure: rock-solid hosting, nightly backups in multiple locations.
• Saves you time: we eliminated the things that slow you down in conventional CRMs.
• Syncs with Google Calendar and Contacts, dropbox for Gmail
• Connects to other software like MailChimp, RightSignature, Contactually, Ecquire easily + features a powerful API for custom connections.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

Dutch, English, Finnish, French, German and 9 others, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish

Images

Pipeline with Activity
List View
Timeline
Contact View
Take Notes with @mentions
Plan for Follow-Ups
Live Dashboard
Statistics View in Pipedrive
Healthy Pipeline
Seamless Android and iOS Mobile apps
View 11 more
Pipedrive video
Pipedrive screenshot: Pipeline with Activity Pipedrive screenshot: List View Pipedrive screenshot: Timeline Pipedrive screenshot: Contact View Pipedrive screenshot: Take Notes with @mentions Pipedrive screenshot: Plan for Follow-Ups Pipedrive screenshot: Live Dashboard Pipedrive screenshot: Statistics View in Pipedrive Pipedrive screenshot: Healthy Pipeline Pipedrive screenshot: Seamless Android and iOS Mobile apps

Features

Total features of Pipedrive: 74

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Click Tracking
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • File Management
  • Filtered Views
  • Follow-up Scheduling
  • Forecasting
  • Goal Setting / Tracking
  • Inbox Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Opportunity Management
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Real Time Notifications
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • To-Do List
  • Visual Analytics
  • Workflow Management

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Reviews

Overall rating

4.5 /5
(2,271)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.6/5
Customer Support
4.4/5

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Showing 5 reviews of 2,271
Christopher J.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Best CRM In The Game

Reviewed on 08/09/2020

Pipedrive is by far my favorite CRM after extensively reviewing over a dozen of them. I recommend...

Pipedrive is by far my favorite CRM after extensively reviewing over a dozen of them. I recommend it to all of my clients because of how versatile it is with third party integrations. I also recommend it to any beginners since you do have the option of getting WAY more features than anyone else offers at the top-tier package; all while being one of the least expensive.

Pros

I like the simplistic UI, the customizability, and the fact that Pipedrive has the widest range of integrations in it's class. I would go as far as to call it MODULAR, meaning you can add pretty much any feature you'd like via 3rd party integrations. With this is mind, you'll never be limited to some of the things Pipedrive doesn't do as well. Alternatively, if you're looking for everything under one roof, Pipedrive does this better as a whole than any of the competition.

Cons

I'm not a huge fan of how some of the very simple features are blocked off from the lowest price plan. Since I prefer the 'modular' setup, this is the only plan that makes sense to me, but I do miss some of the features like important fields that display certain fields first based on where the deal or person / organization is in the pipeline.

I used to run the top tier package from Pipedrive, and I wasn't really impressed with the automation features. They're a bit limited and the triggers don't always work.

Shayne H.
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

PipeDrive is the best "Beginner" CRM Platform out there!

Reviewed on 06/10/2020

PipeDrive is functional CRM platform and a viable/cheaper alternative to SalesForce and other...

PipeDrive is functional CRM platform and a viable/cheaper alternative to SalesForce and other counterparts. It is easy to use and has a wonderful graphical interface. If you are a budding enterprise, PipeDrive is the software for you. If you're a full-fledged corporate, I'd personally recommend you evaluate other options because although PipeDrive is amazing, it still sports limited functionality that won't do a large company any justice.

Pros

1) You can send emails directly from the platform! This gives you an edge on your communication efforts and helps you trigger alerts, get notifications and manage a large volume of clients - often simultaneously.

2) The interface is very easy to use and there is no steep learning curve necessary for one to get accustomed to the platform. This also encompasses of how easy it is to navigate through the platform.

3) PipeDrive can seamlessly integrate with many third party service providers. We have had no problems integrating PipeDrive with MailChimp, Slack, Gmail, LinkedIn, etc

4) PipeDrive will never let your leads go stale. Leads that need following up with will be highlighted based on the criteria designed by the user. Intuitive icons beside each lead can give you a detailed picture as to what stage of your business process the lead is on and what required action needs to be taken.

5) PipeDrive makes it super easy to enter leads and move them through various stages of your business process.

6) Inter-departmental communication is a breeze. I've noticed a strong synergy between our sales and marketing department after implementing PipeDrive in our organization. It's very convenient to identify high potential leads and PipeDrive eliminates the need of trying to give the next department a detailed back-story about leads during a hand-off. This saves a LOT of time.

7) Dashboards can help you evaluate and track project progress at a glance.

Cons

1) We are unable to send one email to multiple contacts. Right now, we have to send them out one after the other. Sincerely wish they look into this.

2) Usually hands when processing large volumes of data.

3) Not suitable for large firms and organizations. I deem this to be an entry/Beginner CRM platform.

4) There aren't any built-in marketing and contract management tools.

Bill B.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great for Monitoring Leads & Lead Analytics

Reviewed on 10/02/2021

My overall experience with Pipedrive was very good, If I were to have a sales team I would...

My overall experience with Pipedrive was very good, If I were to have a sales team I would definitely migrate over to there to make monitoring the sales process easier.

Pros

The feature that I loved the most about Pipedrive was the Lead Management, it was such an amazing feature of the software and was very detailed about how much information you can put in about each and every one of your leads, you could even Bcc it into your emails so that you can manage how all interactions are going from there.

Cons

What I liked least about the software was that there are so many features that cannot be accessed on the level I was using, I was on the Free Trial but noticed on there how some features that would be deemed necessary for leads were not available unless you were paying for the more premium subscriptions.

Michelle H.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A CRM System that just Works for Sales Management

Reviewed on 12/11/2020

Overall a good experience using the platform my new team members just needed two days of training...

Overall a good experience using the platform my new team members just needed two days of training and found it easier to use.

Pros

Easy to manage different pipelines for different sales projects. The email template is one of the key features we like as it allows us to format our emails and the fields are filled in automatically, so every client receives a quality email without spending time typing out individual emails. Like the filter system that allows you to select just the clients, you wish to target and even the group email shot is an excellent tool we use often. We have added out funnels and Xero to the platform and both work perfectly with Pipedrive. Our market profile is primarily created on google documents and we have ease of importing the information onto the Pipedrive pipeline. We use the activities to set reminders which allows us to keep track of our work tasks on a given day. For sales, you can modify the platform to include the key features that you would like for your company and client information to be saved. Allows you to make group amendments in list form for a high volume of clients so if you need to split the work between the team this is an excellent tool.

Cons

The emails received are not automatically assigned to a client and sometimes land on other client's deals in Pipedrive. There seems to be a lot of downtime of late and we have had several clients confirm that they have not received the email off Pipedrive. There is a lot of new additions to Pipedrive but not enough time to learn them this can be a pro and a con. The support is not always available for immediate help. There is no key information once Pipedrive is down of who you can contact for support. I don't like the Lead section it really just sits there quite useless to us.

Mark S.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pipedrive helps with quick pipeline updates

Reviewed on 01/12/2020

We've tried various CRM programs over the years. This is the best solution thus far.

We've tried various CRM programs over the years. This is the best solution thus far.

Pros

It's very intuitive and allows you to make immediate adjustments. We can all be on a staff meeting and discuss a project and make an immediate modification to the account or covert to the next step.

Cons

It doesn't seem overly LINKEDIN friendly. It doesn't always pull past history of emails from outlook.

Showing 5 reviews of 2,271 Read all reviews

Pipedrive FAQs

Below are some frequently asked questions for Pipedrive.

Pipedrive offers the following pricing plans:

  • Starting from: $12.50/month
  • Pricing model: Subscription
  • Free Trial: Available

A simple CRM starting at $12.50 per user per month subscription. It's easy to add or remove team members at any time.

Pipedrive offers the following features:

  • 24/7 Support
  • Contact History
  • Email integration
  • Full Customization
  • Goal Setting & Reporting
  • Google Calendar & Contacts Integration
  • Mobile Apps
  • Multi-Language
  • Powerful API
  • Roles & Organizational Hierarchy
  • Sales Pipeline View - great overview of sales

Pipedrive has the following typical customers:

Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

Pipedrive supports the following languages:

Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish

Pipedrive supports the following devices:

Android, iPhone, iPad

Pipedrive integrates with the following applications:

ActiveCampaign, Acuity Scheduling, Bitium, Freshdesk, Help Scout, HubSpot Marketing Hub, PieSync, SeamlessGov, Survicate, Zapier

Pipedrive offers the following support options:

FAQs, Knowledge Base, Online Support, Video Tutorials, Phone Support

Related categories

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