Asana

When we switched to Asana years ago, I didn't appreciate it right away because it's a new environment to me had to make a lot of adjustments. But as I use it every day, I got familiar with the app very quickly. It is very easy to use and might have a little learning curve. Navigating the app is all common sense though, and their help docs are very handy if you got any problems. Even though I'm familiar with the app, when I tried to open their knowledgebase, I was surprised to know there's a lot more I can do with Asana. Even with just the free version, it's so powerful and you can do so many things! It's good enough for SMBs who are just starting out. For me, some premium features are just too much so the essential features are sufficient for my business and work.

Another thing I like is you can switch to Kanban view, so it's a goodbye Trello for me. I use this view often on sprints and it's very handy and effective.

Another feature I like is you can convert an email to a task in Asana just by forwarding it to a specific email they give you, then it will be added automagically in your specific project.

I'm also happy that they have released their desktop app. That's a huge help for me in decluttering my browser tabs.

Asana is a beast. There's nothing to dislike from this app.

I do like the fact you can track tasks using this software and assign tasks to other users. It is streamline for basic task management and able to keep on track with assignments.

There are 15 different views and no rhyme or reason why views don't feed into one another. I filter to my own tasks, then change views and I see everyone else's. Same with completed tasks. In one view I can hide my completed tasks, but once I change my viewpoint I see everything again. There is also no easy way to replicate tasks vs copy and pasting under each sub-category. For tasks that have many sub-tasks this is a very unfriendly system. When I update a task, or someone else updates a task and I am assigned to it I get 3 separate notifications. The notifications are not detailed enough to know which task it is referring too.

Features are most likeable feature of this software. Creating projects, adding milestones, adding, and tracking tasks is efficient and easy and is very doable. Tracking activities on individual level and reporting backlogs and lags are efficient using this software. Reports are easily made using project templates and can be shared between different parties. Overall, Asana provides excellent project management capabilities to users and employees.

Frequent version updates are particularly challenging for any organization to address. Updates have sync issues with other systems, which leads to integration issues. The second issue is with customer support, which is slow and requires multiple calls to fix an issue. This process takes lot of time to understand the issue further leading to more deals in fixing the issue.