About ClickDesk
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.
ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.The built-in voice chat functionality allows visitors to call businesses through browser phone, Skype or the local access numbers available in 40 countries.
The ClickDesk interface also includes a social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.
Key benefits of ClickDesk
Devices
Business size
Markets
Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States and 5 others
Supported Languages
English
Images
Features
Total features of ClickDesk: 45
- API
- Access Controls/Permissions
- Activity Tracking
- Auto-Responders
- Call Reporting
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer Experience Management
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Email Management Software
- Employee Management
- File Transfer
- Geotargeting
- Help Desk Management
- Interaction Tracking
- Live Chat Software
- Macros/Templated Responses
- Mobile Access
- Multi-Language
- Performance Metrics
- Prioritization
- Proactive Chat
- Purchasing & Receiving
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Ticket Management
- Transfers/Routing
- Video Conferencing Software
- Widgets
- Workflow Configuration
Alternatives
LiveAgent
DeskPRO
Zoho Desk
Zendesk
Reviews
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- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great way for social connections and messaging
Reviewed on 25/07/2018
Pros
Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties
Cons
A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Cost Effective Chat Service
Reviewed on 15/01/2019
Pros
Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.
Cons
Would benefit from a screen-sharing or file-sharing feature.
- Industry: Sporting Goods
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Be careful... ClickDesk will charge for services not used... and will refuse to give a refund...
Reviewed on 27/10/2021
Pros
We used ClickDesk app for a few years, and it worked OK.
Cons
We used ClickDesk for a number of years. Unfortunately, they charged us for a year’s worth of service we did not want. As soon as we saw the charge, we contacted ClickDesk and told them we were not using this service and requested a refund. ClickDesk said since they already charged us, they would not give us a refund. What kind of business does that? We do not think it is right to charge a company for a service they are not using. We are very disappointed with ClickDesk’s business practices. We have a filed a complaint with the Better Business Bureau (BBB) to get our refund from ClickDesk. After this, we will no longer use ClickDesk, and we warn others to learn from our experience with ClickDesk and not use ClickDesk either.
- Industry: E-Learning
- Company size: 11-50 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Useful
Reviewed on 18/09/2015
I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from...
I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site. It is easy to deploy and easy-to-use. In my case one single user is enough since we do not have visitors that demand more than this. Sometimes (rarely) it seems to become disconnected but I am not sure if it is a problem with the app.
Pros
Easy-to-use and deploy. Nice features for the free package. Map information and e-mail transcription of each conversation are very interesting.
Cons
Probably there could me more features for the free package but it is fair. The user configuration could be a little more intuitive (I took a little time to understand how to make it).
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I'm very happy
Reviewed on 06/04/2018
Pros
I'm very happy to have worked with ClickDesk knows how to make a customer as demanding as me and let me tell you that says a lot, the quality of services is undoubtedly good, I will definitely work with them again, there is no help desk better today.
Cons
I really do not have any complaints, I leave with a smile on my face and eager to work with them again. Excellent work.
ClickDesk FAQs
Below are some frequently asked questions for ClickDesk.Q. What type of pricing plans does ClickDesk offer?
ClickDesk offers the following pricing plans:
- Starting from: $14.99/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
ClickDesk is priced per operator per month. Free: free for 10 users Lite: $14.99/month/agent Pro: $24.99/month/agent Enterprise: $39.99/month/agent A 30 day trial is available on all paid plans for just $1. A startup friendly plan is also available. Discounts are available when plans are paid yearly (15% off) or every 2 years (33% off).
Q. Who are the typical users of ClickDesk?
ClickDesk has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does ClickDesk support?
ClickDesk supports the following languages:
English
Q. Does ClickDesk support mobile devices?
ClickDesk supports the following devices:
Android (Mobile)
Q. What other apps does ClickDesk integrate with?
ClickDesk integrates with the following applications:
ActiveCampaign, Agile CRM, Basecamp, BigCommerce, Capsule, Chargify, Constant Contact, Facebook for Business, FreshBooks, GetResponse, Gmail, Google Analytics, Help Scout, Highrise, Hootsuite, Join.Me, Joomla, Keap, Magento Commerce, Mailchimp, OpenCart, PrestaShop, Redmine, Salesforce Sales Cloud, Shopify, Slack, Smartsheet, Unbounce, Vtiger CRM, WHMCS, Weebly, Wix, WordPress, Xero, Zapier, Zendesk, Zoho CRM
Q. What level of support does ClickDesk offer?
ClickDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for ClickDesk.
