About Bitrix24

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 5 million companies rely on Bitrix24 in 186 countries. Up to 12 users free!

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
- workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
- company services such as visual structure, absence chart, task and work time reporting, employee directory;
- time management tools with check-in/-out mechanism, daily planner, and regular work reports;
- time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
- document libraries with flexible permission systems, versioning, and WebDAV support
- social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
- CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.

Pricing starting from:

$39.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Bitrix24

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.

Devices

Business size

S M L

Markets

Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St. Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St. Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St. Vincent & Grenadines, Venezuela, British Virgin Islands, U.S. Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Ukrainian

Pricing starting from:

$39.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Bitrix24 Software - Bitrix24 design and settings

Features

Total features of Bitrix24: 401

  • API
  • Access Controls/Permissions
  • Account Management Software
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Activity/News Feed
  • Agenda Management
  • Alerts/Notifications
  • Applicant Tracking Software
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking Software
  • Attendee Management
  • Audience Targeting
  • Audio / Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Backup and Recovery
  • Bar Chart
  • Batch Communications
  • Batch Processing
  • Benchmarking
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometric Recognition
  • Biometrics
  • Blogs
  • Brainstorming
  • Business Process Control
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording Software
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Personalization
  • Canned Responses
  • Capacity Management
  • Case Management Software
  • Cataloging/Categorization
  • Channel Management Software
  • Chat/Messaging
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Content Delivery
  • Content Library
  • Contractor Management Software
  • Create Subtasks
  • Customer Database
  • Customer Engagement Software
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Software
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Templates
  • Customization
  • Daily Reports
  • Dashboard Software
  • Data Extraction Software
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Deal Management
  • Decision Support Software
  • Dependency Tracking
  • Design Management
  • Discount Management
  • Discussions / Forums
  • Distribution Management
  • Document Generation Software
  • Document Management Software
  • Document Storage
  • Donation Management Software
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Response Control
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling Software
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing Software
  • File Storage
  • Financial Management Software
  • For AEC Industry
  • For Cloud Phone Systems
  • For Financial Institutions
  • For IT Project Management
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Religious Organizations
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Form Builder
  • Forms Automation Software
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gamification Software
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Group Management
  • Group Scheduling
  • Guided Selling
  • HR Management
  • Help Desk Management
  • Hourly Billing
  • IVR / Voice Recognition
  • Idea Management Software
  • Import Tasks
  • Inbound Call Center
  • Innovation Management
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Internal Meetings
  • Invoice History
  • Invoice Management
  • Issue Management
  • Issue Scheduling
  • Jobs Board
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management Software
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Engagement
  • Lead Management Software
  • Lead Notifications
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Learning & Development
  • Leave Tracking
  • List Management
  • Live Chat Software
  • Manual Dialer
  • Marketing Automation Software
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Meeting Room Booking
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Message Personalization
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-User Collaboration
  • Multi-board
  • Negative Feedback Management
  • Office Suite
  • Offline Access
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding Software
  • Online Booking
  • Online Booking Tools
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Online Voice Transmission
  • Opportunity Management
  • Outbound Call Center
  • PBX
  • Parent Task
  • Patient Communications
  • Payment Processing Software
  • Performance Management
  • Performance Metrics
  • Personalization and Behavioral Targeting Software
  • Phone Key Input
  • Pipeline Management
  • Policy Management Software
  • Pre-built Templates
  • Predictive Analytics Software
  • Predictive Dialer Software
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Private Network
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Configurator Software
  • Product Roadmapping
  • Progress Tracking
  • Progressive Dialer
  • Project Management Software
  • Project Planning Software
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking Software
  • Proposal Generation
  • Proposal Management Software
  • Prospecting Tools
  • Publishing Options
  • Punch card
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Records Management Software
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Relationship Tracking
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Resource Scheduling
  • Responsive
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Room Booking
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling Software
  • Screen Sharing Software
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Management Software
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Staff Management
  • Status Tracking
  • Subscriber Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Task Board View
  • Task Editing/Updating
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Calendars
  • Team Chat
  • Team Management Software
  • Telemarketing Management
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Third-Party Integration
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking Software
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • To-Do List
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications Software
  • Usage Tracking/Analytics
  • User Profiles
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Variable Workforce
  • Version Control
  • Video Conferencing Software
  • Virtual Call Center
  • Virtual Extensions
  • Visual Workflow Management
  • VoIP Connection
  • VoIP Software
  • Voice Mail
  • Volunteer Management Software
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Widgets
  • Wiki
  • Win / Loss Analysis
  • Work Order Management
  • Workflow Configuration
  • Workflow Management Software
  • eCommerce Management

Alternatives

HubSpot CRM

4.5
#1 Alternative to Bitrix24
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

Zoho CRM

4.3
#2 Alternative to Bitrix24
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Salesforce Sales Cloud

4.4
#3 Alternative to Bitrix24
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Insightly

3.9
#4 Alternative to Bitrix24
Grow your business faster than ever before by building stronger customer relationships, managing sales opportunities...

Reviews

Overall rating

4.1 /5
(521)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
3.8/5
Customer Support Software
3.9/5

Already have Bitrix24?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 521
Leah W.
Overall rating
  • Industry: Building Materials
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bitrix24: All-in-one collaboration and task & Project management tool

Reviewed on 05/06/2022

Task and project management.

Video calls and live chat.

Task and project management.

Video calls and live chat.

Pros

Collaboration in our organization has been at optimal via chats and video calls.

Cons

I have not yet detected any flaw on this team collaboration platform.

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bitrix Virtual Office Solution

Reviewed on 24/06/2022

My overall experience with Bitrix24 has been great. I have no complaints and would easily recommend...

My overall experience with Bitrix24 has been great. I have no complaints and would easily recommend it to anyone.

Pros

The free version is more than adequate to manage business functions. The intranet/portal feature allows me to manage my company and staff. My company is a virtual company and thanks to Bitrix24 it allows all members of my time to collaborate, communicate and work together just as if they were in the office. I have been using this software for many years and have tried other options and always come back to Bitrix24. I am yet to find any other software as versatile as Bitrix24.

Cons

The only issue we have is sometimes new Associates find it difficult to access the platform for the first time. I personally did not experience that issue, and this is only for a small percentage of new recruits.

Alternatives Considered

Workplace from Meta and HubSpot CRM

Reasons for Switching to Bitrix24

HubSpot was a good CRM but did not have the other functionality like Bitrix24. It was only good as a CRM. Workplace by Facebook was too expensive. Even when we tried the free version it was still not as good as Bitrix24.
Eric r. B.
Overall rating
  • Industry: Research
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Hoped it would be the CRM for us, but it's too heavy and pricing is nitpicky

Reviewed on 12/01/2022

We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows,...

We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors.

Pros

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Cons

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud, and HubSpot CRM

Reasons for Choosing Bitrix24

Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.

Switched From

SugarCRM

Reasons for Switching to Bitrix24

Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr
Nurul suhaila A.
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Powerful tools to manage project tracking and planning

Reviewed on 14/06/2022

Using Bitrix24 has been a pleasant experience for my company in many areas, including project...

Using Bitrix24 has been a pleasant experience for my company in many areas, including project planning, job scheduling, private communications, and staff performance evaluation.

Pros

The optimal network layout and the premise of integrated social media feeds are two of Bitrix's significant strengths. If the software's price had not swayed us, I might well have anticipated our being able to adapt it to our needs. My favorite part of the site was the notion of using it to manage chores and boost efficiency amongst some of the staff.

Cons

They let us utilize the built-in VoIP capability, but not the latest version. I do not understand why this would be the case. Last year, I used my VoIP device to connect with my friends and family. But then they want payment for the feature.

Avash K.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Relatively Affordable CRM With Wide Set of Features

Reviewed on 19/05/2022

Overall, Bitrix24 has been a great addition to our company. We needed to do some work to get it...

Overall, Bitrix24 has been a great addition to our company. We needed to do some work to get it started as many people were confused about the way to use it but now - it's great.

Pros

In general, Bitrix 24 is an ideal alternative to low cost and easy to execute in those small companies that can have a CRM platform to manage their customers in a useful way. It also offers attributes which can be finely customized securely so that it offers features in a mini Enterprise resource planning. We could see improvements in the workflow of our company in a short period of time after using Bitrix24. Collaborating within different departments in the company also became easy. It is also compatible with a wide range of devices like Android, iPhone, or iPad smartphones or tablets. Bitrix24 also has effective email templates that we can send to prospective customers. The best thing about Bitrix24 is it's relatively affordable to other software that provides a similar set of features. They also create backup of data daily automatically so we don't have to worry about losing data to some accidents.

Cons

From my personal experience - it's kind of hard to teach an average person about CRM due to complex User Interfaces and workflow. However, with some experience and good mentoring - anyone can use it. I wish they made it easy for complete newbies to use it.

Showing 5 reviews of 521 Read all reviews

Bitrix24 FAQs

Below are some frequently asked questions for Bitrix24.

Bitrix24 offers the following pricing plans:

A 30-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Cloud Basic: $39/mo Standard: $79/mo Professional: $159/mo On-premise Business: $2990 (one-time license) Enterprise: $24990 (one-time license)

Bitrix24 has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Bitrix24 supports the following languages:

Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Ukrainian

Bitrix24 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Bitrix24 integrates with the following applications:

3CX, Apache OpenOffice, Asana, Asterisk, Authorize.Net, Azure Active Directory, Box, Braintree, DocuSign, Dropbox Business, Dropbox Paper, Evernote Teams, FreshBooks, Gmail, Google Analytics 360, Google Calendar, Google Docs, Google Drive, Jira, Jotform, LibreOffice, Mailchimp, Mailigen, Meta for Business, Microsoft 365, Microsoft Outlook, OneDrive, Operations Hub, PayPal, Pipedrive, Plivo, QuickBooks Online Advanced, Quickbooks Online, SendPulse, Stripe, SugarCRM, Time Doctor, UniSender, WordPress, Xero, Zadarma, Zapier, Zendesk

Bitrix24 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat

Related categories

See all software categories found for Bitrix24.