About Bitrix24

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. Clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 12 million companies rely on Bitrix24 in 186 countries.

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
— workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
— company services such as visual structure, absence chart, task and work time reporting, employee directory;
— time management tools with check-in/-out mechanism, daily planner, and regular work reports;
— time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
— document libraries with flexible permission systems, versioning, and WebDAV support
— social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
— CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.

Pricing starting from:

$61.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Bitrix24

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface.
Bitrix24 lets you:
— store, search, share and discuss documents and other objects;
— coordinate schedules, tasks, and projects;
— manage external communications via CRM and extranet all with minimal navigation.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Supported Languages

Chinese, English, French, German, Indonesian and 9 others

Pricing starting from:

$61.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Bitrix24 Software - Bitrix24 Kanban View
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Videocalls
Bitrix24 Software - Bitrix24 CRM Deals
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Workflows
Bitrix24 Software - Bitrix24 Company Structure
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Bitrix24 video
Bitrix24 Software - Bitrix24 Kanban View
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Videocalls
Bitrix24 Software - Bitrix24 CRM Deals
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Workflows
Bitrix24 Software - Bitrix24 Company Structure

Features

Total features of Bitrix24: 425

  • API
  • Access Controls/Permissions
  • Account Management Software
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Agenda Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Applicant Tracking Software
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking Software
  • Attendee Management
  • Audience Targeting
  • Audio/Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Attendant
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Availability Management
  • Backup and Recovery
  • Bar Chart
  • Batch Communications
  • Batch Processing
  • Benchmarking
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometric Recognition
  • Biometrics
  • Blogs
  • Brainstorming
  • Business Process Automation
  • Business Process Control
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Personalization
  • Canned Responses
  • Capacity Management
  • Case Management Software
  • Cataloging/Categorization
  • Channel Management Software
  • Chat/Messaging
  • Class Scheduling
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Content Delivery
  • Content Library
  • Content Management System (CMS) Software
  • Content Publishing Options
  • Contractor Management Software
  • Conversation Intelligence
  • Create Subtasks
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement Software
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Software
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Templates
  • Customization
  • Daily Reports
  • Dashboard Software
  • Data Connectors
  • Data Extraction Software
  • Data Import/Export
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Visualization Software
  • Deal Management
  • Decision Support Software
  • Dependency Tracking
  • Design Management
  • Discount Management
  • Discussions/Forums
  • Distribution Management
  • Document Capture
  • Document Generation Software
  • Document Management Software
  • Document Storage
  • Donation Management Software
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling Software
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Event Triggered Actions
  • Exhibit/Vendor Management
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing Software
  • File Storage
  • Financial Management Software
  • For AEC Industry
  • For Call Centers
  • For Cloud Phone Systems
  • For Financial Institutions
  • For IT Project Management
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Religious Organizations
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Form Builder Software
  • Forms Automation Software
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gamification Software
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Workflow Editor
  • Group Management
  • Group Scheduling
  • Guided Selling
  • HR Management
  • Help Desk Management
  • Hourly Billing
  • IVR/Voice Recognition
  • Idea Management Software
  • Import Tasks
  • Inbound Call Center
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Internal Meetings
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Issue Management
  • Issue Scheduling
  • Jobs Board
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management Software
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Engagement
  • Lead Management Software
  • Lead Notifications
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Learning & Development
  • Leave Tracking
  • List Management
  • Live Chat Software
  • Manual Dialer
  • Marketing Automation Software
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Meeting Room Booking
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Message Personalization
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-User Collaboration
  • Multi-board
  • Multiple Data Sources
  • Negative Feedback Management
  • Office Suite
  • Offline Access
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding Software
  • Online Booking
  • Online Booking Tools
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Online Voice Transmission
  • Opportunity Management
  • Outbound Call Center
  • PBX
  • Parent Task
  • Patient Communications
  • Payment Processing Software
  • Performance Management
  • Performance Metrics
  • Personalization and Behavioral Targeting Software
  • Phone Key Input
  • Pipeline Management
  • Policy Management Software
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics Software
  • Predictive Dialer Software
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Private Network
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Configurator Software
  • Product Lifecycle Management Software
  • Product Roadmapping
  • Progress Tracking
  • Progressive Dialer
  • Project Management Software
  • Project Planning Software
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking Software
  • Proposal Generation
  • Proposal Management Software
  • Prospecting Tools
  • Publishing Options
  • Pulse Surveys
  • Punch card
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real Time Notifications
  • Real Time Synchronization
  • Real Time Updates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Records Management Software
  • Recruitment Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Registration Management
  • Relationship Tracking
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management Software
  • Resource Scheduling
  • Responsive Web Design
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Room Booking
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling Software
  • Screen Sharing Software
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Sprint Planning
  • Staff Management
  • Status Tracking
  • Strategic Planning Software
  • Subscriber Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Task Board View
  • Task Editing/Updating
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Calendars
  • Team Management Software
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Third-Party Integration
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking Software
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • To-Do List
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend/Problem Indicators
  • Two-Way Audio & Video
  • Unified Communications Software
  • Usage Tracking/Analytics
  • User Profiles
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Variable Workforce
  • Version Control
  • Video Conferencing Software
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • Visual Workflow Management
  • VoIP Connection
  • VoIP Software
  • Voice Mail
  • Volunteer Management Software
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Widgets
  • Wiki
  • Win/Loss Analysis
  • Work Order Management
  • Workflow Configuration
  • Workflow Management Software
  • Workforce Management Software
  • eCommerce Management

Alternatives

Runrun.it

4.7
#1 Alternative to Bitrix24
Runrun.it is a cloud-based work management platform that enables enterprises to manage tasks and projects, improve...

Basecamp

4.3
#2 Alternative to Bitrix24
Basecamp is a collaborative project management, team communication, and daily task tracking application suitable for...

CRM Analytics

4.3
#3 Alternative to Bitrix24
CRM Analytics is a cloud-based and on-premise data analysis platform, which helps small to large businesses in finance,...

Nutshell

4.3
#4 Alternative to Bitrix24
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations win more deals, and doesn’t...

Reviews

Overall rating

4.2 /5
(764)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
3.9/5
Customer Support Software
3.9/5

Already have Bitrix24?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 764
Roman
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Bitrix24 - Good CRM for Small and Mid Business

Reviewed on 21/12/2022

Overall it's a good CRM to run your business. You will easily add and manage leads, attach files to...

Overall it's a good CRM to run your business. You will easily add and manage leads, attach files to them and add custom fields. Task tracking is focused on collaboration and does its job great. We use Bitrix to hire new workers and track analytics of the HR department

Pros

- Easy to use CRM for any needs- Audio Calls and Chats- Very easy to collaborate with shared tasks, files - Live feeds of events, you will be fully aware of all events in your company- In-depth marketing ananyltics with tracking sources of your leads

Cons

- It's not easy to integrate with HTML static websites, you will require development. The easiest way to add leads is to use webhooks- There is a lack of customization in reports, you can't create fully custom reports

Alternatives Considered

Kommo

Reasons for Switching to Bitrix24

Bitrix has free version, so you can try and use it for free for solving simple tasks. Price is very reasonable.
Syazwani
Overall rating
  • Industry: Financial Services Software
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Project management managed well with Bitrix24

Reviewed on 22/02/2021

Working with Bitrix24 has very many benefit, almost everything that i need is available in this...

Working with Bitrix24 has very many benefit, almost everything that i need is available in this software and i don't need to integrated it with other service or survey to make it a complete software. Storing document and files can be done easily within the software without having to use other cloud storage software.

Pros

Bitrix24 really has help me and my colleague managing task and project that we are running and collaborate. Communication the most important feature for collaborating project, and this software has provide us to have video calls and chat platform build-in inside the software. It helps us to connect easily with each others.

Cons

Work-time tracking is one of least tools that we don't ever use to measure our working time. As long as the work is done according to the time frame that has been decided, how long we are working online everyday is irrelevant. They better add milestone tracking rather than work-time tracking in my opinion.

Ven
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Good Product but Poor Service - Definitely not located in USA

Reviewed on 31/01/2020

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech...

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.

Pros

User Interface.
Easy navigation
Less Learning Curve

Cons

They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.

Alternatives Considered

HubSpot Marketing Hub and Keap

Reasons for Choosing Bitrix24

Just a better interface, but zoho support makes it all worth to be using zoho.

Switched From

Zoho CRM

Reasons for Switching to Bitrix24

Just better user interface
khaled
Overall rating
  • Industry: Farming
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

a little bit of this and that

Reviewed on 24/05/2023

its the bumping heart of the business helped me to run a mega operation company with so mush less...

its the bumping heart of the business helped me to run a mega operation company with so mush less employees

Pros

a nice collection of features that really help kick start the business

Cons

very slow deployment of new necessary needed features

Alternatives Considered

Zoho CRM, Pipedrive, and Salesforce Sales Cloud

Reasons for Switching to Bitrix24

free features and pricing
Antoine
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The best all-in-one solution for business that are in need of a social intranet with all...

Reviewed on 05/02/2023

Every business which is looking to connect their staff remotely and is looking into automation of...

Every business which is looking to connect their staff remotely and is looking into automation of business processes should look into the software.

Pros

It has a CRM, Social Intranet, APIs and a marketplace.We use so many tools and even haven't used all the possibilities it has to offer.From doing calls, messaging, project management, onboarding processes etc.

Cons

They just changed their pricing model and cut their legacy plans even though they promised to locking the offer lifetime.

Alternatives Considered

Dropbox Business, Trello, Pipedrive, and Slack

Reasons for Switching to Bitrix24

Bitrix has almost all the apps a business needs nowadays integrated into one solution.
Showing 5 reviews of 764 Read all reviews

Bitrix24 FAQs

Below are some frequently asked questions for Bitrix24.

Bitrix24 offers the following pricing plans:

A 15-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Cloud Basic: $61/mo Standard: $124/mo Professional: $249/mo On-premise Business: $2990 (one-time license) Enterprise: $24990 (one-time license)

Bitrix24 has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Bitrix24 supports the following languages:

Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese

Bitrix24 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Bitrix24 integrates with the following applications:

3CX, Apache OpenOffice, Asana, Asterisk, Azure Active Directory, Box, Braintree, DocuSign, Dropbox Business, Dropbox Paper, Evernote Teams, FreshBooks, Gmail, Google Analytics 360, Google Calendar, Google Docs, Google Drive, Jira, Jotform, LibreOffice, Mailchimp, Mailigen, Meta for Business, Microsoft 365, Microsoft Outlook, OneDrive, Operations Hub, PayPal, Pipedrive, Plivo, QuickBooks Online Advanced, Quickbooks Online, SendPulse, Stripe, SugarCRM, Time Doctor, UniSender, WordPress, Xero, Zadarma, Zapier, Zendesk Suite, authorize.net

Bitrix24 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat

Related categories

See all software categories found for Bitrix24.