--- description: Detailed reviews on Twilio based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Twilio with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Twilio Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/1291/sms-marketing/software) > [Twilio](/software/90610/twilio-communications-platform) # Twilio Canonical: https://www.getapp.ae/software/90610/twilio-communications-platform Page: 1 / 22\ Next: [Next page](https://www.getapp.ae/software/90610/twilio-communications-platform?page=2) > Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems. > > Verdict: Rated **4.4/5** by 512 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Twilio Reach customers on their favorite channels with flexible APIs for SMS, WhatsApp, voice, and email, all powered by real-time data and AI. Personalize every interaction by unifying customer data into a single profile, making it easy to deliver meaningful experiences across your business. Launch new customer engagement solutions quickly, thanks to a platform designed for builders with transparent pricing and easy integration. Scale confidently with proven reliability, global connectivity, and trusted infrastructure that supports both startups and enterprises. Protect your users and fight fraud with built-in authentication and identity tools, keeping accounts secure while streamlining verification. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 512 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: $0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Call Center Management - Call Conferencing - Call Logging - Call Monitoring Software - Call Recording Software ## Integrations (6 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [SMS Marketing Software](https://www.getapp.ae/directory/1291/sms-marketing/software) ## Related Categories - [SMS Marketing Software](https://www.getapp.ae/directory/1291/sms-marketing/software) - [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software) - [VoIP Software](https://www.getapp.ae/directory/107/voip/software) - [Call Center Software](https://www.getapp.ae/directory/275/call-center/software) - [IVR Software](https://www.getapp.ae/directory/289/ivr/software) ## Alternatives 1. [SlickText](https://www.getapp.ae/software/111837/slicktext-com) — 4.8/5 (271 reviews) 2. [EZ Texting](https://www.getapp.ae/software/20491/ez-texting) — 4.5/5 (273 reviews) 3. [Omnisend](https://www.getapp.ae/software/112199/omnisend) — 4.7/5 (837 reviews) 4. [Klaviyo](https://www.getapp.ae/software/105931/klaviyo) — 4.6/5 (539 reviews) 5. [ClickSend](https://www.getapp.ae/software/2057523/clicksend) — 4.3/5 (93 reviews) ## Reviews ### "Good option to integrate communication into your developments." — 4.0/5 > **Milton** | *30 August 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: He has always been a benchmark in the communication sector. It has a very advanced API and can be integrated with many developments. > > **Cons**: Your rates should be more affordable, the internal administration of the dashboard should be more friendly and easy to use. Unsubscribe from a service should be more intuitive. ----- ### "Powerful Messaging" — 4.0/5 > **David** | *7 January 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Twilio is very powerful and allows me to not only send bulk emails but also text. App is very secure. > > **Cons**: Learning curve was a little difficult at first but it didn't tak elong. Once set up, there is little to no interaction, > > My experience with Twilio is positive. Once I got it set up, it just runs in the backgorund with no input on my end. ----- ### "Secure and cumbersome" — 3.0/5 > **Verified Reviewer** | *29 July 2025* | Nonprofit Organization Management | Recommendation rating: 3.0/10 > > **Pros**: It makes the work possible, even if it is cubersome. It allows for secure access and connection to the team. > > **Cons**: My use was on a customized platform, and it feels very hard to navigate. I continually have to reference the help guides. And the security aspects, although necessary, require frequent and repeated logins. > > It made work that had to be secure possible, even though it feels cumbersome. For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult. ----- ### "Good Service" — 4.0/5 > **Jessica** | *6 November 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: what i like most is the software and communication and how quick it was to get the calls done most of the times with no issues. > > **Cons**: the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system. > > for the most part twilio was a good source thru my employer and communicating with customers and the leniency to make the calls ----- ### "Flexible messaging muscle that keeps us connected with customers." — 5.0/5 > **Rahman** | *28 April 2025* | Business Supplies & Equipment | Recommendation rating: 9.0/10 > > **Pros**: Twilio allows us to send SMS notifications, order updates, and appointment reminders straight to our customers’ phones. I like the flexibility of the platform. It’s robust enough for us to hack it to serve what we need, such as sending a single alert or building out more advanced messaging flows for promotions. > > **Cons**: It’s pretty techy for beginners if you’re not tech-savvy. For us, it took a while to get the settings right and if you want more advanced options like two-way conversation or WhatsApp integration, the price can escalate rapidly. > > It’s helped us get to customers more quickly and more directly, especially when email is simply ignored. So that instant communication has increased our response to promotions and meant that our order process has been able to roll on without these big lags between everything. ----- Page: 1 / 22\ Next: [Next page](https://www.getapp.ae/software/90610/twilio-communications-platform?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/90610/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data