About Userlike
Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations and file sharing.
Userlike has a powerful website messenger that companies can integrate into their website and connect to the central inbox in just a few steps. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.
Self-learning chatbots, FAQ pages and contact forms can be used in your customer service via the Userlike AI Automation Hub. This feature is connected to an AI knowledge base that learns independently over time, improving the accuracy of its answers to customer inquiries.
For Userlike, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Userlike a GDPR-compliant customer communication solution.
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Userlike.
Key benefits of Userlike
- Turn leads into long-time customers
- Create satisfied and loyal customers
- Boost your conversion rate
- Lower the number of phone calls and emails
- Assist your customers at every stage of their buyer journey
- Support your customers on their favourite messaging-app
- Create AI chatbots, smart FAQ pages and interactive contact forms to automate your service
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Images
Features
Total features of Userlike: 70
Alternatives
Chatlio
LiveChat
Intercom
Tidio
Reviews
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- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 22/02/2017
Use this daily to communicate with browsers on our website. Inquiries have risen since we have...
Use this daily to communicate with browsers on our website. Inquiries have risen since we have started and great to get immediate feedback on our service and website from visitors. Pushing our company to upgrade to benefit from more features. Keep up the good work.
Pros
Ease of use
Quick application
Nice interface
Cons
Sometimes the chats can be unevenly spread between users however usually solved with rejigging of the settings.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Simple to set up and use
Reviewed on 07/11/2018
With a need to interact more closely with our site visitors, Userlike provided the answer in a...
With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code
Pros
The features and integration options are what made Userlike our first choice of chat app
Cons
The trial period a bit short to properly evaluate before signing up to a plan
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
It's looking good, but it's buggy and quite expensive
Reviewed on 09/05/2018
Pros
It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.
Cons
Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Provides us with key analytic insights.
Reviewed on 20/01/2018
Pros
Userlike provides our business with analytical insights into customers who visit our website.
From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward.
Cons
Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great value for money chat application
Reviewed on 17/12/2018
Pros
Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.
Cons
Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.
Userlike FAQs
Below are some frequently asked questions for Userlike.Q. What type of pricing plans does Userlike offer?
Userlike offers the following pricing plans:
- Starting from: $100.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote
Q. Who are the typical users of Userlike?
Userlike has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Userlike support?
Userlike supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Q. Does Userlike support mobile devices?
Userlike supports the following devices:
Android (Mobile)
Q. What other apps does Userlike integrate with?
Userlike integrates with the following applications:
BigCommerce, Capsule, CentralStationCRM, Cloudflare, Desk.com, Dropbox Business, Freshdesk, GitHub, Google Analytics 360, Help Scout, Highrise, HubSpot CRM, HubSpot Service Hub, JIRA Service Management, Jimdo, Jira, Lime CRM, Mailchimp, OXID eShop, Pipedrive, Pipeline, PrestaShop, Salesforce Service Cloud, Shopify, Shopify Plus, Shopware, Slack, Squarespace, SugarCRM, TYPO3, Talkdesk, Trello, UserVoice, WordPress, Zendesk Sell, Zendesk Suite, Zendesk Suite
Q. What level of support does Userlike offer?
Userlike offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Userlike.
- Conversational AI Platform Software
- Customer Service Software
- Mobility Software
- Live Chat Software
- Customer Support Software
- Customer Communications Management Software
- Online CRM Software
- Customer Experience Software
- Customer Engagement Software
- Customer Satisfaction Software
- Conversational Marketing Platform Software
- Chatbot Software
- Contact Center Software
- Unified Communications Software
