About Userlike
Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations and file sharing.
Userlike has a powerful website messenger that companies can integrate into their website and connect to the central inbox in just a few steps. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.
Self-learning chatbots, FAQ pages and contact forms can be used in your customer service via the Userlike AI Automation Hub. This feature is connected to an AI knowledge base that learns independently over time, improving the accuracy of its answers to customer inquiries.
For Userlike, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Userlike a GDPR-compliant customer communication solution.
Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Userlike.
Key benefits of Userlike
- Turn leads into long-time customers
- Create satisfied and loyal customers
- Boost your conversion rate
- Lower the number of phone calls and emails
- Assist your customers at every stage of their buyer journey
- Support your customers on their favourite messaging-app
- Create AI chatbots, smart FAQ pages and interactive contact forms to automate your service
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more
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Reviews
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Generally speaking very good.
Reviewed on 24/10/2017
A definite increase in conversions from the website.
A definite increase in conversions from the website.
Pros
It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.
Cons
Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.
- Industry: Internet
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Impressive customer support.
Reviewed on 28/06/2018
Pros
Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike.
Cons
New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
It's looking good, but it's buggy and quite expensive
Reviewed on 09/05/2018
Pros
It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.
Cons
Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.
- Industry: Arts & Crafts
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
user like good software really
Reviewed on 16/02/2023
it was a good experience i use it for sharing files and chat online
it was a good experience i use it for sharing files and chat online
Pros
i did like that it has a good menu and easy of share files and chat online
Cons
i did like least that it's a little bit difficult on the mobile phones
Response from Userlike
Hi Rachid,
Thank you for your review!
We wish you success and have fun chatting!
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Quick Customer Service Plus It's FREE
Reviewed on 15/02/2017
I like that it's an option to use this resource for absolutely free. It's a useful feature and you...
I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.
Userlike FAQs
Below are some frequently asked questions for Userlike.Q. What type of pricing plans does Userlike offer?
Userlike offers the following pricing plans:
- Starting from: $100.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote
Q. Who are the typical users of Userlike?
Userlike has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Userlike support?
Userlike supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Q. Does Userlike support mobile devices?
Userlike supports the following devices:
Android (Mobile)
Q. What other apps does Userlike integrate with?
Userlike integrates with the following applications:
BigCommerce, Capsule, CentralStationCRM, Cloudflare, Desk.com, Dropbox Business, Freshdesk, GitHub, Google Analytics 360, Help Scout, Highrise, HubSpot CRM, HubSpot Service Hub, JIRA Service Management, Jimdo, Jira, Lime CRM, Mailchimp, OXID eShop, Pipedrive, Pipeline CRM, PrestaShop, Salesforce Service Cloud, Shopify, Shopify Plus, Shopware, Slack, Squarespace, SugarCRM, TYPO3, Talkdesk, Trello, UserVoice, WordPress, Zendesk Sell, Zendesk Suite, Zendesk Suite
Q. What level of support does Userlike offer?
Userlike offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
Related categories
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- Conversational AI Platform Software
- Customer Service Software
- Mobility Software
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- Customer Support Software
- Customer Communications Management Software
- Online CRM Software
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