Userlike

Live chat and customer messaging for businesses of all sizes

About Userlike

Userlike is the leading software for live chat and customer messaging in Germany. The heart of this enterprise solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all messages can be processed with professional service features such as message templates, live translations and file sharing.

Userlike has a powerful website messenger that companies can integrate into their website and connect to the central inbox in just a few steps. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps.
For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship in the process.

Self-learning chatbots, FAQ pages and contact forms can be used in your customer service via the Userlike AI Automation Hub. This feature is connected to an AI knowledge base that learns independently over time, improving the accuracy of its answers to customer inquiries.

For Userlike, data protection comes first. That’s why the software is developed and hosted in Germany. Combined special data protection features, such as automatic data deletion and a direct data protection link in the website messenger, make Userlike a GDPR-compliant customer communication solution.

Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. Small and medium-sized companies as well as large corporations such as Bayer and Hermes already rely on Userlike.

Pricing starting from:

$100.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Userlike

Key benefits of Userlike

- Turn leads into long-time customers
- Create satisfied and loyal customers
- Boost your conversion rate
- Lower the number of phone calls and emails
- Assist your customers at every stage of their buyer journey
- Support your customers on their favourite messaging-app
- Create AI chatbots, smart FAQ pages and interactive contact forms to automate your service
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Supported Languages

Czech, Danish, Dutch, English, Finnish and 11 others

Pricing starting from:

$100.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Userlike

Images

Userlike Software - The Website Messenger
Userlike Software - Chatbots
Userlike Software - Messaging Channels
Userlike Software - The Message Center
Userlike Software - Video Calls and Screen Sharing
Userlike Software - Data Privacy and GDPR
Userlike Software - Knowledge Base + Artificial Intelligence
View 11 more
Userlike video
Userlike video
Userlike video
Userlike video
Userlike Software - The Website Messenger
Userlike Software - Chatbots
Userlike Software - Messaging Channels
Userlike Software - The Message Center
Userlike Software - Video Calls and Screen Sharing
Userlike Software - Data Privacy and GDPR
Userlike Software - Knowledge Base + Artificial Intelligence

Features

Total features of Userlike: 70

  • AI/Machine Learning
  • API
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Behavior Tracking
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot Software
  • Communication Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customer Support Software
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Visualization Software
  • Email Management Software
  • Feedback Management
  • File Sharing Software
  • Geotargeting
  • Human Handover
  • Knowledge Base Management
  • Knowledge Management Software
  • Lead Capture Software
  • Live Chat Software
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Personalization and Behavioral Targeting Software
  • Pre-Configured Bot
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Screen Sharing Software
  • Search/Filter
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Video Support
  • Virtual Assistant
  • Website Visitor Tracking

Alternatives

Chatlio

4.2
#1 Alternative to Userlike
Chatlio is a live chat and customer engagement solution harnessing existing technology via Slack integration, adding an...

LiveChat

4.6
#2 Alternative to Userlike
LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost...

Intercom

4.5
#3 Alternative to Userlike
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation...

Tidio

4.8
#4 Alternative to Userlike
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook...

Reviews

Overall rating

4.6 /5
(640)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support Software
4.6/5

Already have Userlike?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 640
Neil
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 22/02/2017

Use this daily to communicate with browsers on our website. Inquiries have risen since we have...

Use this daily to communicate with browsers on our website. Inquiries have risen since we have started and great to get immediate feedback on our service and website from visitors. Pushing our company to upgrade to benefit from more features. Keep up the good work.

Pros

Ease of use
Quick application
Nice interface

Cons

Sometimes the chats can be unevenly spread between users however usually solved with rejigging of the settings.

Tony
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Simple to set up and use

Reviewed on 07/11/2018

With a need to interact more closely with our site visitors, Userlike provided the answer in a...

With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code

Pros

The features and integration options are what made Userlike our first choice of chat app

Cons

The trial period a bit short to properly evaluate before signing up to a plan

Ivan
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

It's looking good, but it's buggy and quite expensive

Reviewed on 09/05/2018

Pros

It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.

Cons

Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.

Ahmed
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Provides us with key analytic insights.

Reviewed on 20/01/2018

Pros

Userlike provides our business with analytical insights into customers who visit our website.
From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward.

Cons

Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users.

Christoph
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great value for money chat application

Reviewed on 17/12/2018

Pros

Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.

Cons

Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.

Showing 5 reviews of 640 Read all reviews

Userlike FAQs

Below are some frequently asked questions for Userlike.

Userlike offers the following pricing plans:

  • Starting from: $100.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote

Userlike has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Userlike supports the following languages:

Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Userlike supports the following devices:

Android (Mobile)

Userlike integrates with the following applications:

BigCommerce, Capsule, CentralStationCRM, Cloudflare, Desk.com, Dropbox Business, Freshdesk, GitHub, Google Analytics 360, Help Scout, Highrise, HubSpot CRM, HubSpot Service Hub, JIRA Service Management, Jimdo, Jira, Lime CRM, Mailchimp, OXID eShop, Pipedrive, Pipeline, PrestaShop, Salesforce Service Cloud, Shopify, Shopify Plus, Shopware, Slack, Squarespace, SugarCRM, TYPO3, Talkdesk, Trello, UserVoice, WordPress, Zendesk Sell, Zendesk Suite, Zendesk Suite

Userlike offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Userlike.