About Stitch Labs
Stitch is an inventory and order management platform built for modern, high-growth brands. We help you sell efficiently across multiple channels, respond quickly to operational demands, and control your inventory from one place. With Stitch, you get a partner and platform focused on forward-thinking retail, helping you focus on building your business.
Stitch centralizes your inventory, sales, and fulfillment data into a single dashboard, offering 30+ real-time reports and forecasting insights for smarter purchasing, allocations, and pricing decisions.
Seamlessly integrate Stitch with Amazon, eBay, Etsy, Shopify, Shopify Plus, Bigcommerce, WooCommerce, Magento, Square, Quickbooks Online, Xero, inDinero, ShipStation, Shipwire, DCL Logistics, Shipping Easy, Stripe, Scout, and More!
Key benefits of Stitch Labs
CENTRALIZE INVENTORY, DATA, AND OPERATIONS across all channels and fulfillment locations.
AUTOMATE AND INTEGRATE critical inventory, operations, sales, shipping, financial, and business systems.
CUSTOMIZE OPERATIONAL WORKFLOWS to meet and scale with your unique business needs.
Pricing starting from:
- Free Trial
Total features of Stitch Labs: 44
- Accounting Integration
- Accounting Management
- Alerts / Escalation
- Application Integration
- Approval Process Control
- Availability Management
- Barcode Printing
- Barcode Scanning
- Billing & Invoicing
- Business Intelligence
- Channel Management
- Customizable Reporting
- Cycle Count
- Data Import
- Data Import/Export
- Data Synchronization
- Demand Forecasting
- Electronic Submission
- Inventory Management
- Inventory Replenishment
- Inventory Tracking
- Multi-Channel Management
- Order Management
- Order Processing
- Order Tracking
- Performance Reports
- Purchase Order Management
- Purchasing Management
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Sales Analytics
- Sales Forecasting
- Sales Reporting
- Shipping Management
- Stock Management
- Third Party Integration
- Warehouse Management
- eCommerce Integration
- Industry: Apparel & Fashion
Reviewed on 23/02/2015
Our company, Luckless Clothing, has been searching for a service that can help assist us with...
Our company, Luckless Clothing, has been searching for a service that can help assist us with tracking merchandise sales from within our storefront, as well as our online marketplace. StitchLabs not only meets those needs, but exceeds them. They've been such a valuable asset to helping us manage our inventory, and not waste valuable man hours hand counting our stock of well-over 150 items. You can only imagine how confusing it was counting stock three times a week, wasting hours upon hours making sure that we weren't selling items online that were sold here in store. It was an utter nightmare, and Stitch helped us alleviate those pains. It is extremely easy to integrate into your website, or into nearly any platform you currently use like Storenvy, Etsy, or other big sales marketplaces. In addition, Stitch does a fantastic job integrating into our Square Stand for our in-store sales, and helps us keep up to date information and purchasing trends for all of our sales channels. I would recommend anyone to use Stitch if this is an issue that you struggle with.
-FANTASTIC inventory controls, easy to update products by downloading .CSV and then re-uploading it for mass changes to stock.
-The REPORTS section is incredible. It does all of the comparisons, product tracking, and sales information for you to see what's been selling the best, analyze profits, and shows you so much more! This is by far one of the best assets to being involved with Stitch.
-Allows for multiple sales channel information, so you can work on multiple websites and see which channels are performing better.
-Gosh, there's so much more; such as having the ability to work with drop shipping products from wearhouse's, implementing shipping websites to help you work with mailing labels, and ordering products with their invoice services. Overall, Stitch is a FANTASTIC PRODUCT! I highly recommend this to everyone.
-One of the biggest cons that I have with Stitch though, is that they do not offer Phone support unless you pay a hefty premium for it. This is one big draw back when you have issues with Stitch integrating with other platforms due to these other platforms changing code, etc... Sometimes it is substantially easier to get on a phone with a Rep or Tech from Stitch, and talk about these issues in real time, rather than waiting on a rep to get back to you via E-Mail. This can get frustrating from time to time, however, they do get back to you between 12-24 hours later. They do offer "Getting Set-Up" phone calls with reps that guide you through the installation, integrations, etc... and that is a great service, however Tech Support I believe should be included with the price you do pay for Stitch.
-Upgrades cost $$$, and these upgrades are a sort of "A-La-Carte" style unless you really get into the higher pricing structures. It can be pricey for a small business to really get into the big benefits of using StitchLabs, however based on our interactions and experience with Stitch, it is very valuable to have some of these upgrades.
- Industry: Pharmaceuticals
- Company size: 11-50 Employees
- Used Daily for 2+ years
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Stitch Labs - Brains of the Inventory
Reviewed on 07/05/2020
It's a great inventory management system. The cons I listed are minor and don't take away from the...
It's a great inventory management system. The cons I listed are minor and don't take away from the overall system.
We use Stitch Lab purely for our inventory management. It seamlessly integrates our e-commerce sites (Shopify/Amazon) with our shipping software Shipstation. So it creates a centralized system where orders come into and flow out through to for shipping with maintaining real-time inventory. It's user friendly, the interface is simple, nothing fancy but works well for us. Customer Service experience has been great for me so far. I've emailed customer support a few times and have gotten my issues to resolve within 24 hours.
1. No app available for phone/tablet! Seems like everything has an app for it now, how does Stitch Labs not have one?
2. When you reconcile/adjust inventory, the entry you make is permanent. I'm not sure why you shouldn't be able to back to that entry and edit/delete. If you make a mistake you basically need to make a corresponding entry to reverse the mistake rather then being able to correct it in the original entry.
3. I did notice on select reports when I try to filter the channel and run the report it doesn't actually filter it out. I have to manually delete it on the CSV file myself. It's not hard but still a bit annoying. Please note this only happens on a few of the reports I run.
4. For some reason, when you create an order and select the date, then click next to finalize the date changes to the day before. Not sure why it does that.
- Ease of Use
- Customer Support
Looks easy but takes a lot of learning how things work
Reviewed on 25/06/2015
Got this software to connect multiple platforms that i have with one inventory system. I actually...
Got this software to connect multiple platforms that i have with one inventory system. I actually shopped the market through a good amount of inventory management softwares. I had a few key points in mind that i needed, and Stitch Labs seemed to have it all, and looked pretty easy to use. Based on the marketing that i have seen them do. It seemed like they are constantly changing and growing, so i thought it would be the best bet. Some things i found that became a big liability for me when working with them:
1. Customer service is in California i believe, so any response i needed immediately i needed to wait until about 12 - 1 pm (i am located EST)
2. Their platform was very complicated to use on the simplest term. I am pretty tech savvy and have about 10 or so softwares that i use on a daily basis and i kept finding myself having to contact customer support.
3. Besides for Shopify, they aren't really fully integrated. They are basically a shadow of what is going on in the platform. So really they are good for reporting in that sense, but not solving the issue of inventory really. ( what i mean by that, they only receive information from platforms about products and inventory, they dont send back information. Only Shopify, do they send information back to the platform. So your still stuck to working and managing however many platforms you have.)
Overall, the feeling that i get from the platform is that it was built by programers and developers, and their mindset as to how to manage things. Where as you would want an inventory management platform to be built with an inventory managers mindset. Yeah, they hit every point they say they do but how do they hit each point is a big deal. A lot of times i feel like im scratching my right ear with my left hand while working with their platform. Which is a big waste of time, and gets me and my employees very confused.
1. When you do get customer service, their are very respectful and helpful.
2. They are a growing company.
3. They do hit every point they say they do.
I just wish they had the most simplistic/fundamental inventory management things done simply. A lot of other people do it, im sure they can.
Response from Stitch Labs
Thank you for your feedback. We appreciate it. You're absolutely correct in that we are constantly moving and growing. Our integrations continue to do more all the time. For example, today we released our "Master of Price" feature that allows Stitch to not only sync stock quantities and order information across all channels, but to control pricing as well. See more here: http://www.stitchlabs.com/blog/new-in-stitch-master-of-price-pricing
With regard to support, yes we are located in California. Your feedback is heard and we'll likely have extended support hours in the near future. CS is extremely important to us and our goal is to provide the necessary resources for our customers to be successful.
What we do is hard. If it weren't, we wouldn't be needed. We'll keep working to make Stitch even more user friendly and hope to work with you again. Please let us know if you have any questions. We're happy to help.
- Company size: 11-50 Employees
Great Inventory System for Small Business
Reviewed on 16/03/2015
I am grateful to have found this inventory management system when I launched my clothing line...
I am grateful to have found this inventory management system when I launched my clothing line several years ago. Currently I sell two collection of 30 styles per year in multiple colorways through a variety of channels: Wholesale boutiques, retail outlets, consignment accounts, private clients, on-line store and through a series of sales representatives. My inventory exists in multiple locations and is sold daily to each of these outlets. Stitch Labs has helped me with many of the hurdles of growing a business. This software continues to improve year after year.
1.) This software is great for fashion/clothing businesses that have numerous products and product variants, such as style, size, color. It allows you to add as many custom variants that you need per product.
2.) Easy entering Purchase Orders for products received that immediately updates your on-hand inventory.
3.) Order entering is seamless with a great interface and search feature for existing products.
4.) The ability to create a packing list for all orders is by far my favorite feature. This is great if you work with large wholesale orders and consignment accounts.
5.) Inventory look up for stock versus "committed" in open orders is key to daily selling.
6.) Integration with on-line selling platforms such as Big Commerce is extremely helpful in managing your own webshop.
7.) The Invoice & Payment "push" feature to Quickbooks Online is a great help.
8.) If you make a request for a feature, your voice is heard and they will consider adding it to their "to do list"
1.) Stitchlabs does not yet have a feature that can merge existing contacts. This currently has to be done manually.
2.) For Invoicing, it does not automatically calculate due date for Net 15, Net 30 options.
3.) The invoice "push" feature to Quickbooks on-line creates a new Stitch Labs generated contact and required you to merge the contact in Quickbooks which is time consuming.
- Company size: 2-10 Employees
The heart of our brand
Reviewed on 08/12/2014
Not sure how we would manage our business without Stitch! We started using Stitch Labs a couple of...
Not sure how we would manage our business without Stitch! We started using Stitch Labs a couple of years ago now and keep finding new ways to make it even more central to efficient and effective operations. And Stitch keeps adding more ways to make the platform even better. The recent updates including bundling filled a hole we were missing, and the feature (and others) came directly out of user feedback.
Even when there are issues Stitch has been fantastic, with extremely responsive and personal customer service (Thanks Con!) and great communications. Their twitter status account keeps me updated if there are any issues and those have been few and far between.
We use Stitch to manage our entire process, from sending POs to our manufacturer, to receiving and synching inventory, managing billing & fulfillment across multiple service platforms, and our central hub for all order management, shipping, customer contacts/crm, and more. We're taking orders in real time at tradeshows now, too, so I can take the order and bill the card for a deposit before the buyer even leaves the booth. I look forward to it cutting down on those "bad" orders going forward.
Stitch was basically made for us, whether it is on Shopify alone with the great integration here or across multiple platforms, online and now even offline.
Fantastic customer support. (Hi Con!)
Great platform, does what I need, new back end is fast and has been reliable
It is SaaS, so it does what it does and if you want to work outside of that you can't. Well, except that they listen to their customers and add the most important features! Yay bundling.