Teamwork.com

Great for task-driven multiple projects. Task management works great with collapsible lists and details, and unlimited subtasks; these are all great tools for detailing every step of a project that I look for in project management. This software also has the different "views" most project managers (and those they're reporting to) are looking for: Gantt, Kanban, tables and more. Chats, file attachments, task progress and more can be tracked by task, or subtask which can prevent or reduce clutter and confusion as long as the project manager clearly communicates how the software will be used.The Notebook feature is also standout. I've often used it to house detailed research or reference material, that is easily accessible and viewable within a specific project. I've used the Notebook feature for how-to video libraries, product comparisons, and for real time collaboration.The time/ expense tracking and exporting to other formats (spreadsheets, PDFs) as well as billing software is flexible and easy. The time trackers are intelligently placed on each task or subtasks and can be used to pull detail into reports and invoices.

Implementing a Kanban board from an existing project task list can be confusing and some tasks can be missed in the process.At one time, Teamwork was near the top of my project management software list. However, substantial changes to pricing plans clearly indicate the company is focused on enterprise level deployment, rather than on smaller teams. The free level provides decent features limited to 1-2 projects, but excludes integrations, such as third party cloud storage. The next level plan has a three seat minimum and is absent some core features and integrations. It's at the "Grow" level that all of the core features and integrations kick-in, along with a 5 seat minimum. We're a team of 3 that grows depending upon the project, but we couldn't rationalize paying the higher prices for 2 extra seats that were only used periodically AND the difference between the monthly and annual charges for these extra seats.One person on our team was decidedly more "visual" than I am and really had a hard time navigating Teamwork, as did a couple of our clients (with client access to view preliminary invoices and sign-off on work). I agree the fonts chosen to indicated headers and subheaders could have stood out more, but I personally didn't see that as an impediment.

The UI is very intuitive and clear.
Actions around tasks have short paths to complete and work well.
The features for tasking are useful and easy to work with.
The knowledge base covers almost every topic and support is responsive, friendly and helpful.

The reporting tools are basically non-existent and any historical evaluation of data almost impossible.
Teamwork does not distinguish or allow to filter for late tasks historically, which means once a task/milestone is completed it becomes impossible to tell if that task was late or on time.
This makes tracking efficiency and employee performance impossible as we do not know if tasks are on time in general and where the bottleneck lie.

Similarly not being able to construct dashboards and manipulate data around time, late tasks, etc. for teams rather than projects hampers decision-making.

Compared to something like Celoxis or even Jira which for example allows to compare any data with custom scripts etc, Teamwork feels incredibly inflexible and dated to have to export excel sheets to manipulate and evaluate data.

Our account managers are not able to find out if they are doing good or not on a specific account as data can not really be filtered and displayed that way either.

I like the fact that each project has so many ways to add information to each account. There is an overview tab where you can see the overall health of the project from one screen, and tabs where you can add Tasks, Milestones, Messages, Files, Notes, Links and even Comments for each project in the system.

It takes a very long time to get everything setup. There is so much to learn about the setup of the product and the free trial is not long enough to set up everything correctly from start to finish.