Trello

I love how easy Trello is to set up and how robust it is even at the free level. Editing and creating cards from templates is much simpler in Trello than in other platforms and I spend less time on project management than I did before we made the switch. It was intuitive for my team to learn and we've had fewer things slipping through the cracks since we switched.

I do wish I was easily able to see projects a different way in Trello. There's probably a way to do it that I haven't found, but if it exists, it's not as simple as other platforms.

Trello is great, it's simple to use, and has loads of clever UX devices that make tracking and updating tasks a joy. We use it quite often within our organisation whenever something needs "organising fast" - we're not expecting to track the progress of the entire project through Trello, but the occasional breakout.

We've most often used Trello to round up our "ideas" phase, and then moved onto a more complex project management tool after that.

The interface is simple, the free level is "about right" and there are just enough features for you to get going quickly.

Trello is great for quick organisational tasks, that need to be presented in a visual way, or they are good for information sharing (literally a pin-board of ideas works well) - and has reduced the need for post-it-notes everywhere in the office.

There comes a point in every Trello boards life when the user will go "ok, now it's time to move this all away from Trello"

Task management is .. laborious at best, with no real way of tracking time, burndowns, productivity, velocity, or any other metric that tells a project manager if the job is "getting done", it's simply not built for that and trying to implement methods that will make it work, just result in frustration.

It's also a bit lightweight on the features for the free trial version, quite a few things are locked off behind the paywall (which is fine) - but also, we feel that there isn't *enough* features behind the paywall which would incentivise us to purchase a license.

So the bottom line with Trello is it's great for short term, simple tasks and idea sharing, but anything more heavy duty that needs to be updated regularly and it will struggle.

Trello is user-friendly, collaborative, and inexpensive. I am a solopreneur and have used the free version for the past 5 years. It accomplishes all my needs and I am able to collaborate with my virtual assistants without delays.

The customer service is terrible. They basically read off their website and are not able to answer questions. It's a good thing I've have only needed Customer Service twice in 5 years.