About Vision Helpdesk

Vision Helpdesk is a leading customer support ticketing software that serve all small, medium and enterprise level business with its 3 different products.

1) Help Desk Software - A ticketing software to manage customer support over various channels like email, web portal, VOIP, live chat, API, Facebook, Twitter and more. It comes with unique features like ticket billing, task management, online forums, help desk gamification and more.

2) Satellite Help Desk Software - A multi company or multi brand customer support management software. Best fit if you are running multiple websites, brands or products and wanted to offer different branded web portals for each of them having single back end to manage everything at one place.

3) Service desk software -- ITIL/ITSM PinkVerify Certified product that offers all features from help desk and satellite help desk and additionally it offers ITIL compliant features CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.

Vision Helpdesk license is available as SaaS (cloud platform) and Download(on premises) version.

Key benefits of Vision Helpdesk

  • Serving 15000+ Companies

  • ISO 27001:2013 Certified

  • GDPR & EU Data Protection

  • PinkVERIFY™ Certified

  • Easy to Setup and Get Started

  • 90% Code Open Easy To Integrate

  • Reliable and Quick Support

  • Highly Scalable & Location Selection USA, UK and EU

  • All in One Solution
  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Images

    Responsive Vision Helpdesk V5 version
    Vision Helpdesk V5
    Incident Management
    Incident / Ticket Screen
    Vision Helpdesk Responsive Client Portal
    Multi Company Help Desk Software
    Vision Helpdesk - Service Desk Software - PinkVerify Certified
    Problem Management
    Change Management
    Asset Management
    View 11 more
    Vision Helpdesk video
    Vision Helpdesk screenshot: Responsive Vision Helpdesk V5 version Vision Helpdesk screenshot: Vision Helpdesk V5 Vision Helpdesk screenshot: Incident Management Vision Helpdesk screenshot: Incident / Ticket Screen Vision Helpdesk screenshot: Vision Helpdesk Responsive Client Portal Vision Helpdesk screenshot: Multi Company Help Desk Software Vision Helpdesk screenshot: Vision Helpdesk - Service Desk Software - PinkVerify Certified Vision Helpdesk screenshot: Problem Management Vision Helpdesk screenshot: Change Management Vision Helpdesk screenshot: Asset Management

    Features

    Total features of Vision Helpdesk: 59

    • API
    • Accounting Management
    • Action Management
    • Active Directory Integration
    • Alerts / Escalation
    • Asset Management
    • Automated Scheduling
    • Automatic Notifications
    • Billable Hours Tracking
    • Billing & Invoicing
    • Categorization
    • Change Management
    • Chat
    • Client Portal
    • Collaboration Tools
    • Collaborative Review
    • Collaborative Workspace
    • Custom Fields
    • Customer Experience Management
    • Customer History
    • Email Integration
    • Employee Self Service
    • Escalation Management
    • Filtered Views
    • Financial Management
    • Gamification
    • Help Desk Integration
    • Help Desk Management
    • IT Asset Tracking
    • Incident Management
    • Instant Messaging
    • Issue Management
    • Labeling
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Company
    • Multi-Currency
    • Multi-Language
    • Online Forums
    • Prioritizing
    • Problem Management
    • Production Tracking
    • Real Time Notifications
    • Recurring Tasks
    • Reporting & Statistics
    • Requirements Management
    • Rules-Based Workflow
    • SLA Management
    • Scheduled Reporting
    • Self Service Portal
    • Social Media Integration
    • Support Ticket Tracking
    • Survey Management
    • Surveys & Feedback
    • Tagging
    • Task Scheduling
    • Vendor Managed Inventory
    • Web Forms
    • Workflow Management

    Alternatives

    Zendesk

    4.3
    #1 Alternative to Vision Helpdesk
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    LiveAgent

    4.7
    #2 Alternative to Vision Helpdesk
    LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

    Deskero

    4.7
    #3 Alternative to Vision Helpdesk
    Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track...

    Deskpro

    4.6
    #4 Alternative to Vision Helpdesk
    Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters,...

    Reviews

    Overall rating

    4.6 /5
    (28)
    Value for Money
    4.4/5
    Features
    4.5/5
    Ease of Use
    4.3/5
    Customer Support
    4.7/5

    Already have Vision Helpdesk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 28
    Gitesh T.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Review Source

    Overall rating

    Excellent Help Desk software with wonderful features.

    Reviewed on 10/10/2014

    We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are...

    We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

    Pros

    SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

    Cons

    Till today I didn't find out any.

    Ryan R.
    Overall rating
    • Industry: Museums & Institutions
    • Company size: 201-500 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Vision Help Desk Review

    Reviewed on 30/08/2019

    Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in...

    Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

    Pros

    Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

    Cons

    The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

    Patrick M.
    Overall rating
    • Industry: Environmental Services
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Vision Helpdesk Trial

    Reviewed on 20/01/2021

    I am able to have a single point of contact with the users beyond just an email addresses. It...

    I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.

    Pros

    I like this software for the following reason:
    1. The linkage with Google Suite that we use works seamless.
    2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period.
    3. The ability for users to log the calls via email or the system if they have the link via the web.
    4. The Knowledge based.

    Cons

    So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.

    Daniel alejandro M.
    Overall rating
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Pretty good app for managing tickets

    Reviewed on 10/07/2018

    Pros

    This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.

    Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

    Cons

    Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

    Dennis M.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Best software for managing the various internet based customer interaction channels

    Reviewed on 25/05/2018

    Talking to customers using Facebook, Twitter and other platforms is faster

    Talking to customers using Facebook, Twitter and other platforms is faster

    Pros

    Price friendly where its is easy to afford and install
    Offers the comfort of managing all the communication with customers using the social media channels in one stop

    Cons

    The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product

    Showing 5 reviews of 28 Read all reviews

    Vision Helpdesk FAQs

    Below are some frequently asked questions for Vision Helpdesk.

    Vision Helpdesk offers the following pricing plans:

    • Starting from: $8.00/month
    • Pricing model: One Time License, Subscription
    • Free Trial: Available

    SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff

    Vision Helpdesk offers the following features:

    • 3rd Party Single Login and Integrations
    • Blabby - Private Social Hub for your staff members
    • E-Mail Parsing
    • Macros, Predefined reply
    • Round Robin ticket assignment
    • Ticket Billing & Time Tracking
    • Ticket Queues, Department and Status Creations
    • Vision Helpdesk API
    • Vision Helpdesk Mobile APPS

    Vision Helpdesk has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Vision Helpdesk supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Vision Helpdesk supports the following devices:

    Android, iPhone, iPad

    Vision Helpdesk integrates with the following applications:

    AuditShipment, FreshBooks, LiveChat, Mailchimp, Shopify, SugarCRM, Twitter, VisitorTrack, Wordpress, Zoho SalesIQ

    Vision Helpdesk offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

    Related categories

    See all software categories found for Vision Helpdesk.