About Booker

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.

Key benefits of Booker

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Set up an ecommerce store in Booker
    Use the calendar in Booker to shedule your appointments and book rooms
    Booker lets customers book from Facebook
    Offer services and deals from your Booker webiste
    Customer satisfaction survey in Booker
    Customer loyalty points in Booker
    Booker lets you access appointments reports
    Manage your product inventory in Booker
    Use Booker to see your regular schedule
    View recent appointments in Booker
    Use Booker's marketing network to promote your business
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    Features

    Total features of Booker: 102

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling Software
    • Attendance Management
    • Authentication Software
    • Automated Scheduling
    • Barcode / Ticket Scanning
    • Before & After Pictures
    • Billing & Invoicing
    • Booking Management
    • Booth Rental Management
    • Built-In Database
    • CRM Software
    • Calendar Management
    • Calendar Sync
    • Campaign Analytics
    • Client Database
    • Client Management
    • Client Portal
    • Client Profiles
    • Clock In / Out
    • Commission Calculations
    • Commission Management
    • Compensation Management Software
    • Confirmation/Reminders
    • Credit Card Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customizable Branding
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Dashboard Creation
    • Data Import/Export
    • Data Synchronization
    • Discount Management
    • Electronic Signature
    • Email Marketing Software
    • Email Tracking Software
    • Employee Database
    • Employee Management
    • Employee Onboarding
    • Employee Portal
    • Employee Profiles
    • Employee Scheduling Software
    • Employee Self Service
    • Estimating
    • For Salons and Spas
    • Gift Card Management
    • Group Scheduling
    • Incentive Management
    • Inventory Management Software
    • Inventory Tracking
    • Loyalty Program
    • Marketing Automation Software
    • Multi-Location
    • Online Booking
    • Online Payments
    • Online Time Clock
    • Ordering Automation
    • Payment Processing Software
    • Payroll & Commissions
    • Payroll Management
    • Point of Sale (POS)
    • Purchasing & Receiving
    • Real Time Reporting
    • Real-time Scheduling
    • Recurring Appointments
    • Recurring Tasks
    • Recurring/Subscription Billing
    • Referral Tracking
    • Reminders
    • Remote Access/Control
    • Reporting/Analytics
    • Reservations Management
    • Retail Inventory Management Software
    • Retail POS
    • Room Booking
    • SMS Marketing Managment
    • SMS Messaging
    • SSL Security
    • Sales Reports
    • Schedule Distribution
    • Scheduled / Automated Reports
    • Secure Login
    • Shift Swapping
    • Shopping Cart Software
    • Social Media Integration
    • Task Progress Tracking
    • Task Scheduling
    • Third Party Integrations
    • Time & Expense Tracking
    • Time Clock Software
    • Transaction History
    • Treatment Packages
    • User Profiles
    • Website Integration
    • eCommerce Management

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    Reviews

    Overall rating

    4.1 /5
    (923)
    Value for Money
    3.9/5
    Features
    4/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.1/5

    Already have Booker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 923
    Ashely S.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Book It!

    Reviewed on 11/10/2018

    Pros

    Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

    Cons

    The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

    Michael C.
    Overall rating
    • Industry: Medical Practice
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Using it for our Med Spa

    Reviewed on 24/09/2019

    Booker does what we need, support has always been responsive and it is easy to use.

    Booker does what we need, support has always been responsive and it is easy to use.

    Pros

    Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

    Cons

    We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

    Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

    Verified Reviewer
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best Booking system for Salons

    Reviewed on 31/03/2021

    Booker handles my salon operations so I can focus on my customers needs

    Booker handles my salon operations so I can focus on my customers needs

    Pros

    Booker is easy to set up and very intuitive. The price is good and they have great customer service.

    Cons

    There are alot of features which is a good thing but it can take time to train your staff on how to use the software

    Kristen P.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Decent but not great

    Reviewed on 24/01/2017

    I like using Booker for its ease of use. It can get confusing since there are multiple ways to do...

    I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
    My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.

    Pros

    Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program

    Cons

    Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates

    Response from Booker

    Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to [email protected] if we can help!

    Thank you so much for using Booker!
    - The Booker Team

    Jill W.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Booker Provides the Right Details

    Reviewed on 06/01/2021

    We had several manual processes and workarounds to track and fix our data, but the auditing...

    We had several manual processes and workarounds to track and fix our data, but the auditing capabilities and ease of use make this system worthwhile!

    Pros

    Booker makes it easy to book clients, review accurate data, see clients shared to a membership, easily manage gift cards and online certs, easily view status changes of a membership, provide great auditing capabilities...

    Cons

    The customer support is extremely lacking. We also couldn’t get all the reports we needed and had to use a custom developed Stage 1 reporting system that was insanely slow. Our franchise switched systems to a MUCH inferior system due to the poor customer service. The Booker company doesn’t seem interested to work to improve the system based on the client needs. It’s got a great core but there were several bugs that would go on for years and the typical response would be a time consuming workaround, rather than addressing this issue and providing timelines.

    Showing 5 reviews of 923 Read all reviews

    Booker FAQs

    Below are some frequently asked questions for Booker.

    Booker offers the following pricing plans:

    • Starting from: $129.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

    We do not have any information about Booker features

    Booker has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Booker supports the following languages:

    English

    Booker supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Booker integrates with the following applications:

    Clover, Facebook, Google Analytics, Google Calendar, Keap, Mailchimp, Twitter

    Booker offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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