About Booker
Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.
Our Platform is built around 5 main pillars of business management:
Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.
Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.
Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.
Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.
Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.
Key benefits of Booker
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Booking appointments with a few clicks!
Reviewed on 17/12/2019
Easy to use, easy to book, easy to look at past and future bookings!
Easy to use, easy to book, easy to look at past and future bookings!
Pros
Excellent for booking appointments for guests. Easy to pull up upcoming and past bookings with names and dates.
Cons
This is a wonderful program that hasn't failed us yet. We have our employees using this program with no issues at all.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Booker review
Reviewed on 15/10/2019
I hated them and will never go back. Absolutely negligent business practices by their vendor...
I hated them and will never go back. Absolutely negligent business practices by their vendor companies.
Pros
When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody.
Cons
The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks.
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
I used to love Booker, but fixes and updates come slowly and customer service is terrible!
Reviewed on 30/10/2017
Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will...
Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will save you loads of time since customers schedule and manage their own appointments. In reality, we spend too much time on the phone with Booker trying to work out quirks.
Pros
Admin backend is solid and reliable.
Lots of options to customize. Too many at times since finding just the right setting can take 15-20 minutes or require a phone call to customer service.
Cons
Customer front end is weak and confusing. Booker does not allow certain booking options (CF2) to be used in iFrames. This forces you to send customers to a 3rd party website (not yours) to make appointments. Fixes and feature requests come slowly if at all.
If you are interested in using Booker be sure you know what you are getting into before you commit. It is very difficult to get 100, 500, or thousands of customers to move to a new appointment system if you later decide Booker is not what you expected. Get used to what Booker looks like now and be okay with that for the long haul. Don't plan on being able to add a feature of even getting Booker to fix bugs. Booker will show you a long list of "fixes" and revision numbers of updated software. I have never known any of these updates to address a bug of concern we had with the SaaS. Customer requests are ignored and bugs are described as features. Yes, they really are! For example, in some places staff names are sorted by first name and in other places they are sorted by last name. This does make it feel like you are using different software products and will infuriate you at times.
Different interfaces all work differently. In other words, they all feel like different products. We use the admin interface, the Booker iOS app, the Booker customer app, CF1, and Facebook app. That seems like lots of great options until you realize how disjointed and different they all are. You are not merely learning one software package, you really have to learn them all.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A Very Useful Tool for Every Business
Reviewed on 24/12/2022
I use Booker as our point of sale system in a number of locations since everything is in one place,...
I use Booker as our point of sale system in a number of locations since everything is in one place, simplifying our work. I've tried seven other point-of-sale programs, including Salon Iris, Square, Micros, and others, but none of them compare to Booker as a POS program for salons.
Pros
Staff scheduling and operating hours are simple to do and follow to.There are so many options for categories to pick from, and I appreciate that you can create your own, so it's easy to add and remove services from our menu.
Cons
Too many errors and issues with making appointments. Sometimes it will state there is no personnel on duty or the service won't appear on the menu. Refreshing the page and logging out and back in again won't always work.
- Industry: Mental Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Gets the job done, but can glitch frequently.
Reviewed on 31/03/2019
Overall Booker was easy to learn, pretty user friendly, and helped us streamline schedules for...
Overall Booker was easy to learn, pretty user friendly, and helped us streamline schedules for multiple providers at once which I believe impacted overall experience guests had at the spa.
Pros
I liked the ease of integrating new specials or services we were offering. It was generally easy to navigate and was also integrated with our website which was convenient and allowed guests to easily book online.
Cons
At the time I was using Booker, I experienced many times where the program would freeze out would have really slow load times which made it difficult during high volume times at the spa.
Booker FAQs
Below are some frequently asked questions for Booker.Q. What type of pricing plans does Booker offer?
Booker offers the following pricing plans:
- Starting from: $129.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.
Q. Who are the typical users of Booker?
Booker has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Booker support?
Booker supports the following languages:
English
Q. Does Booker support mobile devices?
Booker supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Booker integrate with?
Booker integrates with the following applications:
Clover, Google Analytics 360, Google Calendar, Keap, Mailchimp, Meta for Business, Twitter
Q. What level of support does Booker offer?
Booker offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Booker.
- Spa Software
- Reservation & Online Booking Software
- Point of Sale Software
- Salon Software
- Scheduling Software
- Appointment Scheduling Software
- Business Management Software
- Employee Scheduling Software
- Calendar Software
- Massage Therapy Software
- Medical Spa Software
- Barbershop Software
- Retail POS System Software
