About Booker

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.

Pricing starting from:

$129.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Booker

Key benefits of Booker

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    $129.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Booker

    Images

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    Booker Software - Set up an ecommerce store in Booker
    Booker Software - Use the calendar in Booker to shedule your appointments and book rooms
    Booker Software - Booker lets customers book from Facebook
    Booker Software - Offer services and deals from your Booker webiste
    Booker Software - Customer satisfaction survey in Booker
    Booker Software - Customer loyalty points in Booker
    Booker Software - Booker lets you access appointments reports
    Booker Software - Manage your product inventory in Booker
    Booker Software - Use Booker to see your regular schedule
    Booker Software - View recent appointments in Booker
    Booker Software - Use Booker's marketing network to promote your business
    View 21 more
    Booker video Booker video Booker video Booker Software - 1 Booker Software - 2 Booker Software - 3 Booker Software - 4 Booker Software - 5 Booker Software - 6 Booker Software - 7 Booker Software - 8 Booker Software - 9 Booker Software - Set up an ecommerce store in Booker Booker Software - Use the calendar in Booker to shedule your appointments and book rooms Booker Software - Booker lets customers book from Facebook Booker Software - Offer services and deals from your Booker webiste Booker Software - Customer satisfaction survey in Booker Booker Software - Customer loyalty points in Booker Booker Software - Booker lets you access appointments reports Booker Software - Manage your product inventory in Booker Booker Software - Use Booker to see your regular schedule Booker Software - View recent appointments in Booker Booker Software - Use Booker's marketing network to promote your business

    Features

    Total features of Booker: 102

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling Software
    • Attendance Management
    • Authentication Software
    • Automated Scheduling
    • Barcode / Ticket Scanning
    • Before & After Pictures
    • Billing & Invoicing
    • Booking Management
    • Booth Rental Management
    • Built-In Database
    • CRM Software
    • Calendar Management
    • Calendar Sync
    • Campaign Analytics
    • Client Database
    • Client Management
    • Client Portal
    • Client Profiles
    • Clock In / Out
    • Commission Calculations
    • Commission Management
    • Compensation Management Software
    • Confirmation/Reminders
    • Credit Card Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customizable Branding
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Dashboard Creation
    • Data Import/Export
    • Data Synchronization
    • Discount Management
    • Electronic Signature
    • Email Marketing Software
    • Email Tracking Software
    • Employee Database
    • Employee Management
    • Employee Onboarding
    • Employee Portal
    • Employee Profiles
    • Employee Scheduling Software
    • Employee Self Service
    • Estimating
    • For Salons and Spas
    • Gift Card Management
    • Group Scheduling
    • Incentive Management
    • Inventory Management Software
    • Inventory Tracking
    • Loyalty Program
    • Marketing Automation Software
    • Multi-Location
    • Online Booking
    • Online Payments
    • Online Time Clock
    • Ordering Automation
    • Payment Processing Software
    • Payroll & Commissions
    • Payroll Management
    • Point of Sale (POS)
    • Purchasing & Receiving
    • Real Time Reporting
    • Real-time Scheduling
    • Recurring Appointments
    • Recurring Tasks
    • Recurring/Subscription Billing
    • Referral Tracking
    • Reminders
    • Remote Access/Control
    • Reporting/Analytics
    • Reservations Management
    • Retail Inventory Management Software
    • Retail POS
    • Room Booking
    • SMS Marketing Managment
    • SMS Messaging
    • SSL Security
    • Sales Reports
    • Schedule Distribution
    • Scheduled / Automated Reports
    • Secure Login
    • Shift Swapping
    • Shopping Cart Software
    • Social Media Integration
    • Task Progress Tracking
    • Task Scheduling
    • Third Party Integrations
    • Time & Expense Tracking
    • Time Clock Software
    • Transaction History
    • Treatment Packages
    • User Profiles
    • Website Integration
    • eCommerce Management

    Alternatives

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    4.7
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    WellnessLiving

    4.4
    #2 Alternative to Booker
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    Mindbody

    4
    #3 Alternative to Booker
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    ZENOTI

    4.5
    #4 Alternative to Booker
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    Reviews

    Overall rating

    4.1 /5
    (924)
    Value for Money
    3.9/5
    Features
    4/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.1/5

    Already have Booker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 924
    Tonya H.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Booker is a very useful tool in our Spa

    Reviewed on 11/12/2019

    Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really...

    Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of [SENSITIVE CONTENT HIDDEN], for Marketing; and [SENSITIVE CONTENT HIDDEN], for never missing a call.

    Pros

    You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders.
    We like the add ons to the software, as well - [SENSITIVE CONTENT HIDDEN]

    Cons

    Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place.

    Celeste W.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Just switched BACK to Booker from another booking software

    Reviewed on 25/07/2019

    We have been using Booker in my business for years and earlier this year we were convinced by...

    We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!

    Pros

    Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.

    Cons

    The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.

    Efraín D.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 2.0 /10

    Booker is not what it use to be

    Reviewed on 14/04/2017

    So after 4 years of being loyal Booker customers/users and thousands of dollars paid for their...

    So after 4 years of being loyal Booker customers/users and thousands of dollars paid for their lackluster service, we have decided to jump ship and started looking for a more reliable & less restrictive online booking software.

    We have had our complaints about Booker since day one because of how it is very restrictive on what our spa system administrators are allowed to do. We have always gotten the usual "oh you can not do that because we want to advice our clients on best business practices." Then we will counter by asking the Booker rep if they realized that the actual management team on site at the spa would know what's best for our day to day operations? Which we they always point us to their make recommendations page or they would claim to submit it to their development team, which neither ever received any follow up. So after many attempts to get them to make their system more intuituve and flexible for our day to day operations, we quite frankly gave up and just dealt with the system. And now we have their system performance take a rapid decline, which started well over a year ago. We even purchased new computer systems and increase our internet speeds in hopes of speeding up the system but nope, that didn't help what so ever. Their customer service has also gone to poop, the reps use to be somewhat knowledgeable on how to use Booker and nice. Now they don't seem to care about your issues and pretty much do not accept any responsibility or accountability on behalf of Booker on how the system performance has gone to poop, right along their customer service. Just last night when I inform a rep that we our fed up with the system performance and the numerous temporary "work arounds", that we have no choice but to start looking for another service. They replied with "sorry to hear that, let us know what we can do to help with the transition." Really!?! That was the cherry on top.

    Booker has failed to realize that we are their loyal paying customers and their poor performance is being transferred on to our loyal paying customers which we will not accept because we do value our loyal customers. So some words of advice to Booker on best business practices, don't screw your customers.

    Pros

    Lots of features

    Cons

    Not intuituve or flexible enough for day to day operations.
    Too many restrictions on in house system administrators.
    System performance is not good at all.

    Response from Booker

    Efrain -
    We're sad to hear you're leaving Booker and have been unhappy with the platform. If you're up for it, we'd love more information on which features you find restrictive and how we can address that feedback.

    Thank you for using Booker for this time. We appreciate your business.

    Best,
    - The Booker Team

    Michael C.
    Overall rating
    • Industry: Medical Practice
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Using it for our Med Spa

    Reviewed on 24/09/2019

    Booker does what we need, support has always been responsive and it is easy to use.

    Booker does what we need, support has always been responsive and it is easy to use.

    Pros

    Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

    Cons

    We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

    Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

    Ashely S.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Book It!

    Reviewed on 11/10/2018

    Pros

    Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

    Cons

    The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

    Showing 5 reviews of 924 Read all reviews

    Booker FAQs

    Below are some frequently asked questions for Booker.

    Booker offers the following pricing plans:

    • Starting from: $129.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Booker has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Booker supports the following languages:

    English

    Booker supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Booker integrates with the following applications:

    Clover, Facebook, Google Analytics, Google Calendar, Keap, Mailchimp, Twitter

    Booker offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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