Booker
About Booker
Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.
Our Platform is built around 5 main pillars of business management:
Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.
Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.
Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.
Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.
Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.
Key benefits of Booker
Images
Not sure about Booker?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
ZENOTI
Amidship
Noterro
Acuity Scheduling
Reviews
Already have Booker?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Get booked!
Reviewed on 22/04/2019
After using for over a year, I have grown accustomed to this software and probably will stay with...
After using for over a year, I have grown accustomed to this software and probably will stay with it in the foreseeable future!
Pros
After using several booking software, this has been my go-to and preferred booking method for my cosmetic business. Sales tracking and inventory management are easy to monitor. The included POS system is easy to use as well and has been convenient!
Cons
Calendar compatibility is a con, however, I enjoy manually tracking within the software.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great business partner
Reviewed on 24/09/2019
Pros
I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.
Cons
It can be difficult to maneuver around in the settings.
Alternatives Considered
MindbodyReasons for Choosing Booker
Because booker offered on line gift certificates.Reasons for Switching to Booker
I liked that people do not have to have an account to get in the site or to schedule a massage.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Decent but not great
Reviewed on 24/01/2017
I like using Booker for its ease of use. It can get confusing since there are multiple ways to do...
I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.
Pros
Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program
Cons
Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates
Response from Mindbody
Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to [email protected] if we can help!
Thank you so much for using Booker!
- The Booker Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Booker review
Reviewed on 15/10/2019
I hated them and will never go back. Absolutely negligent business practices by their vendor...
I hated them and will never go back. Absolutely negligent business practices by their vendor companies.
Pros
When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody.
Cons
The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks.
- Industry: Mental Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Gets the job done, but can glitch frequently.
Reviewed on 31/03/2019
Overall Booker was easy to learn, pretty user friendly, and helped us streamline schedules for...
Overall Booker was easy to learn, pretty user friendly, and helped us streamline schedules for multiple providers at once which I believe impacted overall experience guests had at the spa.
Pros
I liked the ease of integrating new specials or services we were offering. It was generally easy to navigate and was also integrated with our website which was convenient and allowed guests to easily book online.
Cons
At the time I was using Booker, I experienced many times where the program would freeze out would have really slow load times which made it difficult during high volume times at the spa.
Booker FAQs
Below are some frequently asked questions for Booker.Q. What type of pricing plans does Booker offer?
Booker offers the following pricing plans:
- Starting from: $139.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Booker's Starter plan starts at $139 per month, catering to businesses looking for online booking and text messaging features, as well as managing a limited set of staff profiles and sending up to 3000 text notifications and reminders. The Accelerate plan, at $289 per month, focuses on building customer relationships through email campaigns and smart contact lists, offering unlimited active staff profile management and unlimited 2-way text notifications and reminders. The Ultimate plan, priced at $469 per month, takes businesses to the next level with automated marketing tools and customer feedback features. Lastly, the Ultimate Plus plan, at $599 per month, includes all the features of the Ultimate plan plus an AI assistant for booking, rescheduling, and answering queries, making it a comprehensive solution for businesses seeking advanced marketing and AI capabilities.
Q. Who are the typical users of Booker?
Booker has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Booker support?
Booker supports the following languages:
English
Q. Does Booker support mobile devices?
Booker supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Booker integrate with?
Booker integrates with the following applications:
Clover, Google Analytics 360, Google Calendar, Keap, Mailchimp, Meta for Business, Twitter/X
Q. What level of support does Booker offer?
Booker offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Booker.
- Spa Software
- Reservation & Online Booking Software
- Point of Sale Software
- Salon Software
- Scheduling Software
- Appointment Scheduling Software
- Business Management Software
- Employee Scheduling Software
- Calendar Software
- Massage Therapy Software
- Medical Spa Software
- Barbershop Software
- Retail POS System Software
