Booker

About Booker

Beat out your competition with Booker's award winning salon and spa software, the all-in-one platform that understands you'd rather be focusing on your clients instead of manually handing all the day-to-day tasks. Booker will help you manage your appointment bookings, POS, membership and loyalty programs, all while attracting new clients and keeping them coming back. Access your Booker account 24/7, anywhere, all on Booker's secure, cost-effective, and convenient, cloud-based software.

Our Platform is built around 5 main pillars of business management:

Attract: Land bookings from new clients on your website, and on partner sites like Facebook, Yelp, MapQuest, and more.

Book: Give your customers the freedom to make appointments anytime with online, social and mobile booking options.

Sell: Manage and optimize your point-of-sale, payment processing, eCommerce, and gift card sales, all from one platform.

Manage: Take control of your employee, customer, and inventory data with easy-to-use tracking and reporting tools.

Retain: Build lasting relationships with customers using retention tools that provide the right message at the right time.


Key benefits of Booker

  • Gain insight into where your business is thriving and where you need to makes changes with one system that tracks and reports on all of your activities.

  • Expand your reach and drive more bookings from new consumers on the Booker Marketing Network’s partner sites.

  • Give your customers flexible booking options so they can connect with you anytime, anywhere, on any device.

  • Store your business data safely and securely in the cloud, and have access to your key information whenever and wherever you need it.

  • Provide flexible access for your staff with unique logins, view privileges, and anytime access to their schedule on mobile or desktop.

  • Enhance your customers’ in-person experience with convenient mobile check-ins, purchases, and payment processing.

  • Save time managing your employee’s schedules and appointments with real-time calendar and booking updates.

  • Retain more customers using service and purchase trends to inform customized emails, offers, and packages that will drive repeat visits and increased revenue.

  • Images

    Booker Software - Booker scheduling
    Booker Software - Booker appointments
    Booker Software - Booker messages
    Booker Software - Booker payment
    Booker Software - Booker customers
    Booker Software - Booker membership plans
    Booker Software - Booker products
    Booker Software - Set up an ecommerce store in Booker
    Booker Software - Use the calendar in Booker to shedule your appointments and book rooms
    Booker Software - Booker lets customers book from Facebook
    Booker Software - Offer services and deals from your Booker webiste
    Booker Software - Customer satisfaction survey in Booker
    Booker Software - Customer loyalty points in Booker
    Booker Software - Booker lets you access appointments reports
    Booker Software - Manage your product inventory in Booker
    Booker Software - Use Booker to see your regular schedule
    Booker Software - View recent appointments in Booker
    Booker Software - Use Booker's marketing network to promote your business
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    Booker video
    Booker video
    Booker video
    Booker Software - Booker scheduling
    Booker Software - Booker appointments
    Booker Software - Booker messages
    Booker Software - Booker payment
    Booker Software - Booker customers
    Booker Software - Booker membership plans
    Booker Software - Booker products
    Booker Software - Set up an ecommerce store in Booker
    Booker Software - Use the calendar in Booker to shedule your appointments and book rooms
    Booker Software - Booker lets customers book from Facebook
    Booker Software - Offer services and deals from your Booker webiste
    Booker Software - Customer satisfaction survey in Booker
    Booker Software - Customer loyalty points in Booker
    Booker Software - Booker lets you access appointments reports
    Booker Software - Manage your product inventory in Booker
    Booker Software - Use Booker to see your regular schedule
    Booker Software - View recent appointments in Booker
    Booker Software - Use Booker's marketing network to promote your business

    Not sure about Booker? Compare with a popular alternative

    Booker

    4.1 (968)
    VS.
    Highly reviewed

    Starting Price

    $129.00
    month
    No pricing found

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    87
    92

    Integrations

    7
    8

    Ease of Use

    4.1 (968)
    4.3 (1,072)

    Value for Money

    3.9 (968)
    4.2 (1,072)

    Customer Service

    4.1 (968)
    4.6 (1,072)

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    Reviews

    Overall rating

    4.1 /5
    (968)
    Value for Money
    3.9/5
    Features
    3.9/5
    Ease of Use
    4.1/5
    Customer Support Software
    4.1/5

    Already have Booker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 968
    Layleth
    Overall rating
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Fantastic experience, the software is amazing, Its very user friendly

    Reviewed on 14/06/2018

    The sofware helped our business in a great way, it has helped us expand our business that are great...

    The sofware helped our business in a great way, it has helped us expand our business that are great for small studios.

    Pros

    the system has amazing features and reports that make running your business very easy because you have inmiate access to your information and database.

    Cons

    It's a little bit hard to get the reports and see the customers previous payments and visits, but once you get the software it is easy.

    Michele
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great business partner

    Reviewed on 24/09/2019

    Pros

    I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.

    Cons

    It can be difficult to maneuver around in the settings.

    Alternatives Considered

    Mindbody

    Reasons for Choosing Booker

    Because booker offered on line gift certificates.

    Reasons for Switching to Booker

    I liked that people do not have to have an account to get in the site or to schedule a massage.
    Brad
    Overall rating
    • Industry: Publishing
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    I used to love Booker, but fixes and updates come slowly and customer service is terrible!

    Reviewed on 30/10/2017

    Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will...

    Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will save you loads of time since customers schedule and manage their own appointments. In reality, we spend too much time on the phone with Booker trying to work out quirks.

    Pros

    Admin backend is solid and reliable.
    Lots of options to customize. Too many at times since finding just the right setting can take 15-20 minutes or require a phone call to customer service.

    Cons

    Customer front end is weak and confusing. Booker does not allow certain booking options (CF2) to be used in iFrames. This forces you to send customers to a 3rd party website (not yours) to make appointments. Fixes and feature requests come slowly if at all.
    If you are interested in using Booker be sure you know what you are getting into before you commit. It is very difficult to get 100, 500, or thousands of customers to move to a new appointment system if you later decide Booker is not what you expected. Get used to what Booker looks like now and be okay with that for the long haul. Don't plan on being able to add a feature of even getting Booker to fix bugs. Booker will show you a long list of "fixes" and revision numbers of updated software. I have never known any of these updates to address a bug of concern we had with the SaaS. Customer requests are ignored and bugs are described as features. Yes, they really are! For example, in some places staff names are sorted by first name and in other places they are sorted by last name. This does make it feel like you are using different software products and will infuriate you at times.
    Different interfaces all work differently. In other words, they all feel like different products. We use the admin interface, the Booker iOS app, the Booker customer app, CF1, and Facebook app. That seems like lots of great options until you realize how disjointed and different they all are. You are not merely learning one software package, you really have to learn them all.

    Sharmila
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Booker review

    Reviewed on 15/10/2019

    I hated them and will never go back. Absolutely negligent business practices by their vendor...

    I hated them and will never go back. Absolutely negligent business practices by their vendor companies.

    Pros

    When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody.

    Cons

    The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks.

    Daniel
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great Software, Always Improving

    Reviewed on 08/05/2018

    Pros

    Booker is a great website for booking clients, and the ease of use is welcome as less time is spent booking which frees up more time to pursue more clients and to attend to current clients needs.

    Cons

    There have been some ups and downs with the software, though they do try to implement fixes as soon as they can. As with any software, or anything else, really, when one fix is applied other issues tend to crop up as things progress. Constant room for improvement.

    Showing 5 reviews of 968 Read all reviews

    Booker FAQs

    Below are some frequently asked questions for Booker.

    Booker offers the following pricing plans:

    • Starting from: $129.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $195: Keep your clients coming back with email campaigns and text confirmations. Ultimate $395: Grow your business with advanced marketing tools, automations & analytics.

    Booker has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Booker supports the following languages:

    English

    Booker supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Booker integrates with the following applications:

    Clover, Google Analytics 360, Google Calendar, Keap, Mailchimp, Meta for Business, Twitter/X

    Booker offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

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