About Dynamics 365

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

With Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.

Pricing starting from:

$50.00/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Brazil, Canada, China, Germany , United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch , English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Pricing starting from:

$50.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Dynamics 365 Software - Microsoft Dynamics 365 sales opportunity tracking
Dynamics 365 Software - Microsoft Dynamics 365 finance and operations reports
Dynamics 365 Software - Microsoft Dynamics 365 omnichannel customer service
Dynamics 365 Software - Microsoft Dynamics 365 dynamic marketing workflows
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Dynamics 365 Software - Microsoft Dynamics 365 sales opportunity tracking
Dynamics 365 Software - Microsoft Dynamics 365 finance and operations reports
Dynamics 365 Software - Microsoft Dynamics 365 omnichannel customer service
Dynamics 365 Software - Microsoft Dynamics 365 dynamic marketing workflows

Features

Total features of Dynamics 365: 113

  • Activity Dashboard
  • Activity Tracking
  • Asset Lifecycle Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management Software
  • Campaign Planning
  • Campaign Scheduling
  • Cash Management
  • Chat/Messaging
  • Collaboration Tools
  • Commission Management
  • Compliance Management
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Conversion Tracking
  • Core Accounting
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Visualization Software
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Employee Management
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management Software
  • Financial Reporting Software
  • Fixed Asset Management Software
  • For Insurance Industry
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • Fund Management
  • General Ledger
  • HR Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management Software
  • Invoice Creation
  • Invoice Processing
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management Software
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Maintenance Scheduling
  • Marketing Automation Software
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Department/Project
  • Online Invoicing
  • Payroll Management
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Profit/Loss Statement
  • Project Management Software
  • Prospecting Tools
  • Purchase Order Management
  • ROI Tracking
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling Software
  • Search/Filter
  • Self Service Portal
  • Single Page View
  • Spend Management Software
  • Status Tracking
  • Supplier Management
  • Supply Chain Management Software
  • Support Ticket Management
  • Task Management Software
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Trend Analysis
  • Visual Analytics
  • Warehouse Management Software
  • Work Order Management
  • Workflow Management Software

Alternatives

Salesforce Platform

4.3
#1 Alternative to Dynamics 365
Salesforce App Cloud is a platform for developing enterprise & customer-facing apps to store data, connect to any...

Salesforce Sales Cloud

4.4
#2 Alternative to Dynamics 365
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Oracle Fusion Cloud ERP

4.2
#3 Alternative to Dynamics 365
Oracle Fusion Cloud ERP is a suite of solutions designed to help mid to enterprise-level businesses handle various...

SAP S/4HANA Cloud

4.3
#4 Alternative to Dynamics 365
SAP S/4HANA Cloud is a cloud-based intelligent ERP system specifically developed for companies in all industries...

Reviews

Overall rating

4.3 /5
(4,510)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.0/5
Customer Support Software
4.2/5

Already have Dynamics 365?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 4,510
Amit
Overall rating
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dynamics 365 solve so many purposes

Reviewed on 09/11/2022

Overall dynamics 365 is good tool for project management and control.

Overall dynamics 365 is good tool for project management and control.

Pros

Our organisation using dynamics 365 from last 3 year and I find it very useful as earlier we have different username and password for different applications but now after this everything is linked to 365 and the same login details works .

Cons

I I did not find anything which causes trouble to me.

Gustaf
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best integrated CRM system

Reviewed on 07/11/2022

Easy to use, easy to use where you are, if it is in Outlook or on a mobile device. Also enables...

Easy to use, easy to use where you are, if it is in Outlook or on a mobile device. Also enables integrations on both no-/low-code perspectives as with complex code-based integrations and customizations. There are only a few things this system cannot really do, and in those cases, it probably shouldn't anyway.

Pros

As no systems are islands anymore, selecting a system that is in the heart of Microsoft's strategy enables integrations to many common systems like Office 365, datalakes, Power BI, e-signature solutions etc. with small effort. The power of the underlaying Power Platform and also the rest of the Microsoft stack makes it incredibly powerful.

Cons

Licensing is a bit complex and hard to understand.

Reasons for Switching to Dynamics 365

It is so much easier to adapt to the business and enable digitilization with the underlying Power Platform to a level that none of the above can do.
Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Sales prevention not sales enablement

Reviewed on 09/11/2022

Pros

I struggle to find anything I actually like about Dynamics CRM. It mostly works but, opens too many windows.

Cons

Its temperamental, it opens too many windows, its seems like the scripts all fail to load first time and then doesn't show and error but if you reload the browser it normally works. Updates seem to kill it all the time, and its not a priority for Microsoft, or it doesn't feel like one.

Alternatives Considered

Salesforce Platform and HubSpot CRM

Reasons for Switching to Dynamics 365

Looking back it was a cost based decision, where with discount through a partner CRM worked out the cheapest. If only I could go back to my younger self knowing now, what I didnt know then.
Firas
Overall rating
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Dynamics 365 for Assets Rental and Invoicing Management

Reviewed on 10/11/2022

Dynamics 365 is an easy to use and customize software, which makes it a recommended choice for...

Dynamics 365 is an easy to use and customize software, which makes it a recommended choice for small and medium enterprises. Large enterprises with sophisticated processes might need to do some additional work to adapt the software to the company's procedures

Pros

The software is very flexible and can be easy customized to adjust to our needs. No need for specialized or advanced developers.

Cons

Flexibility might be risky sometimes since it will require development work, unlike software that includes best-practices

Alternatives Considered

Oracle Fusion Cloud ERP and SAP Business One

Reasons for Choosing Dynamics 365

For a better supported software that has advanced technology and integration capabilities. Also to minimize the number of developers we have.

Reasons for Switching to Dynamics 365

Dynamics 365 main advantages were price and flexibility, yet the other products had more embedded know-how
Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Dynamics Quality Product, Integration Can be Complex

Reviewed on 04/11/2022

Pros

The product, once complete and set up, is intuitive, mostly easy to use, and effective in deploying a CRM for your sales team or otherwise.

Cons

The setup and integration to your current organization, depending on the size and complexity of your org./sales team, can make it difficult to initially get together. Understand that going in.

Showing 5 reviews of 4,510 Read all reviews

Dynamics 365 FAQs

Below are some frequently asked questions for Dynamics 365.

Dynamics 365 offers the following pricing plans:

  • Starting from: $50.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Dynamics 365 has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Dynamics 365 supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Dynamics 365 supports the following devices:

Android (Mobile), iPhone (Mobile)

Dynamics 365 integrates with the following applications:

ADP Workforce Now, Adobe Acrobat Sign, Ameyo, Apttus Contract Management, AskNicely, Campaign Monitor, DocuSign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, SOFT4RealEstate, Salesforce Sales Cloud, Sana Commerce, Tacton CPQ, signNow

Dynamics 365 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Dynamics 365.