About NABD System
NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.
About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction
Key benefits of NABD System
Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)
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Reviews
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Nabd is a perfect website
Reviewed on 22/06/2016
After using this App we can follow our patients and create for every one of them his own file and...
After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side
Pros
Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps
- Industry: Import & Export
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
A great product that helped us manage customers service requests efficiently and faster
Reviewed on 18/11/2015
We had a problem managing customers¿ requests and follow up calls on their open cases. We had to...
We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.
Pros
The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.
Cons
The dynamic report generator
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Our experience with the system
Reviewed on 27/02/2019
Pros
online access ...
customer portal....
Cons
very complex...
very slow...
not flexible...
Response from NABD
Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.
- Industry: Gambling & Casinos
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We have a great experience both with NABD tool and the staff.
Reviewed on 15/06/2017
Pros
Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.
Cons
Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.
- Industry: Information Technology & Services
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
NABD is great tool for managing support via multiple channels
Reviewed on 07/10/2015
We are using NABD for managing customer support requests from emails, web portal, call center chat,...
We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.
Pros
1- Easy to use and configure
2- Strong knowledge base and SLA capabilities
3- Pricing is very low compared to competitors
Cons
Chat capabilities need some advanced features like chat transferring and chat to ticket
NABD System FAQs
Below are some frequently asked questions for NABD System.Q. What type of pricing plans does NABD System offer?
NABD System offers the following pricing plans:
- Starting from: $30.00
- Pricing model: Free Version
- Free Trial: Available
Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month
Q. Who are the typical users of NABD System?
NABD System has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does NABD System support?
NABD System supports the following languages:
Arabic, Dutch, English, French, German, Russian, Ukrainian
Q. Does NABD System support mobile devices?
NABD System supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does NABD System integrate with?
NABD System integrates with the following applications:
Google Calendar, Google Drive, Meta for Business, Microsoft Excel, Microsoft Outlook, Microsoft Word, Twitter
Q. What level of support does NABD System offer?
NABD System offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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