NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

About NABD System

NABD® is a Customer Service Software for fast and agility service.
DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT
Start capturing the VOICE of your Customer across all channels to gain actionable insight.
Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.
Evidence decisions and actions taken to resolve customer issues.
Capture and analyze all forms of customer feedback to improve business success
Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.
Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.

About NABD
NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries
NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction

Key benefits of NABD System

Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Dutch, English, French, German, Russian, Ukrainian

Images

User Dashboard
Analytics and Reporting
Collect Customer Feedback
Knowledge Base
Consolidated Case View
Social Media Integration and Sentiment Analysis
Customer Portal
Subtasks creation
Visual Business Process Management Designer
Routing Rules
SLA Management
Email, Word, Facebook, Twitter correspondence templates
Organization Hierarchy and External Entities
Configuration and Customization
View 15 more
NABD System video
NABD System video
NABD System video
NABD System screenshot: User Dashboard NABD System screenshot: Analytics and Reporting NABD System screenshot: Collect Customer Feedback NABD System screenshot: Knowledge Base NABD System screenshot: Consolidated Case View NABD System screenshot: Social Media Integration and Sentiment Analysis NABD System screenshot: Customer Portal NABD System screenshot: Subtasks creation NABD System screenshot: Visual Business Process Management Designer NABD System screenshot: Routing Rules NABD System screenshot: SLA Management NABD System screenshot: Email, Word, Facebook, Twitter correspondence templates NABD System screenshot: Organization Hierarchy and External Entities NABD System screenshot: Configuration and Customization

Features

Total features of NABD System: 79

  • API
  • Action Management
  • Ad hoc Reporting
  • Alerts / Escalation
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Lead Distribution
  • CRM Software
  • Call Center Management
  • Canned Responses
  • Case Management Software
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Complaint Management Software
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard Software
  • Document Management Software
  • Document Storage
  • Email Management Software
  • Email Templates
  • Engagement Analytics
  • Feedback Management
  • File Sharing Software
  • Forms Management
  • Help Desk Management
  • IT Asset Management Software
  • Interaction Tracking
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking Software
  • Knowledge Base Management
  • Live Chat Software
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Company
  • Multi-Language
  • Network Monitoring Software
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Quality Assurance
  • Queue Management
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Reminders
  • Reporting/Analytics
  • Routing
  • Rules-Based Workflow
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring Software
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Two-Factor Authentication
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management Software

Alternatives

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Zoho Desk

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#3 Alternative to NABD System
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Salesforce Service Cloud

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Reviews

Overall rating

4.6 /5
(38)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support Software
4.9/5

Already have NABD System?

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Showing 5 reviews of 38
Bella W.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Nabd is a perfect website

Reviewed on 22/06/2016

After using this App we can follow our patients and create for every one of them his own file and...

After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

Pros

Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

NABD is great tool for managing support via multiple channels

Reviewed on 07/10/2015

We are using NABD for managing customer support requests from emails, web portal, call center chat,...

We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.

Pros

1- Easy to use and configure
2- Strong knowledge base and SLA capabilities
3- Pricing is very low compared to competitors

Cons

Chat capabilities need some advanced features like chat transferring and chat to ticket

Mohamed E.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Our experience with the system

Reviewed on 27/02/2019

Pros

online access ...
customer portal....

Cons

very complex...
very slow...
not flexible...

Response from NABD

Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.

Mohamed A.
Overall rating
  • Industry: Executive Office
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Excellent experience implementing and using NABD system Your review: Very good customer...

Reviewed on 26/10/2015

Excellent experience implementing and using NABD system
Your review: Very good customer support...

Excellent experience implementing and using NABD system
Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast.
Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products.
Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.

Harry E.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Wow amazing CRM

Reviewed on 20/06/2016

while the simplistic and flat design makes it still beautiful to look at. it is work based on a...

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing

Pros

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.

Showing 5 reviews of 38 Read all reviews

NABD System FAQs

Below are some frequently asked questions for NABD System.

NABD System offers the following pricing plans:

  • Starting from: $0.01/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month

We do not have any information about NABD System features

NABD System has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

NABD System supports the following languages:

Arabic, Dutch, English, French, German, Russian, Ukrainian

NABD System supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NABD System integrates with the following applications:

Facebook, Google Calendar, Google Drive, Microsoft Excel, Microsoft Outlook, Microsoft Word, Twitter

NABD System offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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