About CallRail
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyondhelping our customers get to better outcomes.
Pricing starting from:
$45.00/month
- Free Trial
- Free Version
- Subscription
Top 5 alternatives to CallRail
Key benefits of CallRail
Integrations with existing platforms: With hundreds of integrations available, you can easily connect your CallRail account and activity to your existing tools for bid management, online analytics, CRM and more.
Agency Friendly: We work with agencies to help scale for the number of customers they are serving, provide volume discounts and allow agencies to white-label with ease.
14-Day Free Trial: Give us a shot for 14-days- we're sure you'll love the ease of use and user friendly interface of our powerful application.
No Contract, No Hidden Fees: We believe in being transparent in pricing and being the solution that works for your organization.
Call Reporting & Analytics: Know which campaigns and channels are driving calls to your sales desk.
Devices
Business size
Markets
Supported Languages
Pricing starting from:
$45.00/month
- Free Trial
- Free Version
- Subscription
Top 5 alternatives to CallRail
Images
Features
Total features of CallRail: 32
- API
- Activity Dashboard
- Alerts/Notifications
- Analytics/ROI Tracking
- Archiving & Retention
- Automatic Call Distribution
- Automatic Lead Distribution
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Tracking Metrics
- Call Tracking Software
- Caller ID
- Campaign Analytics
- Configurable Workflow
- Conversion Tracking
- Customizable Reports
- Data Import/Export
- Inbound Call Center
- Interaction Tracking
- Keyword Tracking
- Labeling
- Lead Capture Software
- Lead Distribution
- Lead Qualification
- Monitoring
- Multi-Campaign
- Recording
- Source Tracking
- Tagging
Alternatives
Zoho CRM
ActiveDEMAND
PhoneWagon
ClickPoint
Reviews
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- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy to use and great data gained from all types of marketing campaigns.
Reviewed on 16/03/2018
Pros
Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.
Cons
The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
High Quality and Reliable Call Tracking Software
Reviewed on 11/03/2020
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other...
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.
Pros
The main reason we switched from another call tracking software is because of the fact that CallRail integrates directly with Google Analytics. I love that we are able to set up phone calls as a goal right in GA. This also then means it integrates directly with our GDS reporting software.
Cons
I wish that you could choose the timeframe in which two calls from the same number is deemed a unique call or not. The 30 day timeframe is a long time and if a user calls on the 1st and then again on the 27th of a month, for example, it could be for two separate sales/conversions.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We love using CallRail
Reviewed on 22/04/2021
CallRail is awesome! We've been able to track our leads perfectly with this software.
CallRail is awesome! We've been able to track our leads perfectly with this software.
Pros
CallRail is a great software and handles everything you need for tracking phone calls. It's helped our business very much.
Cons
There aren't many cons for this software. If we had to pick one, it would probably be learning the initial setup but that is very straightforward.
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
CallRail Not Intuitive or Feature Friendly
Reviewed on 28/01/2021
Not good. We are leaving CallRail to go to another call tracking service.
Not good. We are leaving CallRail to go to another call tracking service.
Pros
System uptime was good. The technical support individuals know their product and were very helpful.
Cons
As a "manager" I initially had all the access I needed to administer my specific clients. Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices. Since this was occurring soon after migrating to CallRail, I assumed I was not doing something correctly.
I would go to Corporate for support and they could not figure it our either and went to CallRail support only to be told it was a function no longer available to "managers". This put a burden on Corporate and diminished my ability to react to my customers needs in a timely way. Also, the reporting is severely lacking. To get a list of active clients, I or Corporate must manually create the data. When I delete a client, CallRail does not delete them from the list of call tracking users. I have to manually verify the number of active users. There are so many issues with CallRail regarding a poorly designed and non-user friendly system.
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Best call tracking software
Reviewed on 18/04/2021
Pros
User interface, especially desktop is really good. Best call tracking software ive used
Cons
The mobile app is clunky and does not share same features as desktop
CallRail FAQs
Below are some frequently asked questions for CallRail.Q. What type of pricing plans does CallRail offer?
CallRail offers the following pricing plans:
- Starting from: $45.00/month
- Pricing model: Per Feature
- Free Trial: Available
Q. Who are the typical users of CallRail?
CallRail has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does CallRail support?
CallRail supports the following languages:
English
Q. Does CallRail support mobile devices?
CallRail supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CallRail integrate with?
CallRail integrates with the following applications:
Acquisio, Facebook, Google Data Studio, HubSpot CRM, HubSpot Marketing Hub, Kenshoo Infinity Suite, Kissmetrics, Marin Software, Mixpanel, Optimizely, Pipeline, Salesforce Marketing Cloud, Salesforce Sales Cloud, Slack, Unbounce, VWO Testing, Wix, Zapier
Q. What level of support does CallRail offer?
CallRail offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
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