About Service Creatio

Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can benefit from working in a unified environment to handle a constantly growing number of cases and service requests, managing case queues and delivering mass personalized communications.
Service Creatio is a robust application to ensure an omnichannel service and support. The product includes 2 editions with a different set of functions: Customer Service and Customer Center. Companies can benefit by choosing the edition that fits best their business specifics.

Key benefits of Service Creatio

Built-in processes
Service Creatio offers a set of pre-configured processes based on industry best practices. Manage customer requests and automate service operations step-by-step following processes for customer care excellence.
Omnichannel communications
Personalize communications with your clients using bpm’online service. Manage all customer requests in a unified environment no matter which channel they came from: phone, email, chat, social network or customer portal.
Engaging user interface
Work is a pleasure with bpm’online service's clean and easy to use interface. The system provides effortless access to features and information regardless what device that is being used: phone, tablet or laptop. Thanks to the contextual display of information, you’ll see only the data needed for the current task, concentrating your attention on what’s important.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Images

device
View 11 more
Service Creatio video
Service Creatio screenshot: device Service Creatio screenshot: Service Creatio screenshot: Service Creatio screenshot: Service Creatio screenshot: Service Creatio screenshot: Service Creatio screenshot: Service Creatio screenshot: Service Creatio screenshot: Service Creatio screenshot:

Features

Total features of Service Creatio: 55

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Automatic Lead Distribution
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call Recording Software
  • Call Tracking Software
  • Chat/Messaging
  • Client Portal
  • Contact Database
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Mapping
  • Email Management Software
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • Geographic Maps
  • Graphical Workflow Editor
  • Incident Management Software
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Multi-Channel Communication
  • Multi-Channel Management
  • Online Catalog
  • Prioritization
  • Productivity Analysis
  • Queue Management
  • Request Assignment
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Team Calendars
  • Two-Way Audio & Video
  • Video Support
  • Visual Analytics
  • Workflow Management Software

Alternatives

Zoho CRM

4.2
#1 Alternative to Service Creatio
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

DeskPRO

4.6
#2 Alternative to Service Creatio
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters,...

TeamSupport

4.5
#3 Alternative to Service Creatio
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech,...

Zoho Desk

4.5
#4 Alternative to Service Creatio
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

Reviews

Overall rating

4.3 /5
(4)
Value for Money
4.3/5
Features
4.5/5
Ease of Use
4.3/5
Customer Support Software
4.8/5

Already have Service Creatio?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 4
Dmitriy B.
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

All business processes are automated within bpm’online CRM

Reviewed on 05/11/2016

My company works in service business (education) and we need to do the best we can for our clients....

My company works in service business (education) and we need to do the best we can for our clients. Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone. And from a support standpoint, they provide top-notch service 24/7. Within bpm’online we automate sales processes and pipeline management, email marketing, event management, billing clients’ hours.

Pros

We have had the full bpm’online CRM for marketing, sales and service for several years now and can’t imagine our business without it. Implementation was very fast and we started using the out-of-the-box processes right away. The best part of the implementation was sales module. Integration was seamless with our other systems. No coding experience or extensive training was needed.

Cons

To some extend it can be a bit complicated for non-techy users. At the same time, once our team started using it daily, they absolutely loved it.

Flavio L.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Happy business Partner/ Happy Customer in the Insurance Industry

Reviewed on 13/09/2018

Bpm’online functionality is built on a scalable platform for more efficient workflows. As a...

Bpm’online functionality is built on a scalable platform for more efficient workflows. As a bpm’online partner, we can now provide our customers with high-end tools so that they can effectively manage all marketing, sales and customer service channels. With the implementation of bpm’online, we reduced technology costs and eliminated expenses associated with unexpected software upgrades and personnel.

Pros

Bpm’online is an easy to use system. We were able to customize and adjust it based on our specific needs and goals for our client. The business process platform is a huge advantage.

Cons

Frankly, it is hard to find anything to complain about the platform. Even though our team faced some minor issues in the initial stages of the implementation, the support team quickly resolved them. Due to system versatility and customizability, almost all business tasks can be solved using the various flexible tools that the software has to offer.

Verified Reviewer
Overall rating
  • Industry: Law Practice
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Excellent technological execution of the buggy product

Reviewed on 16/05/2019

Customer service was great and the team dedication to find suitable solution was beyond reproach. ...

Customer service was great and the team dedication to find suitable solution was beyond reproach. Having said that, I felt that I joined their QA team and kept running into bugs that made use of the product impossible until the bug was fixed. Ultimately, I never truly got to use the product and just gave in.

Pros

Easily customizable. Excellent support from technical side.

Cons

lots of bugs. new updates would override the fixes and render software useless until new patches would be applied.

Ashley H.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Customized to Fit Small Pharmaceutical Company's Needs

Reviewed on 13/09/2018

bpm'online has allowed us to discover several issues within our organization; those issues are...

bpm'online has allowed us to discover several issues within our organization; those issues are related to follow-up and the sharing of information regarding customers, quotes & sales. These problems have all been fixed by utilizing bpm'online's "Activities" module.

Pros

bpm'online has a plethora of training videos and tools to help users get acquainted with the system. As a small pharmaceutical company, we have grown exponentially simply by using the Sales product from bpm'online. It has been very easy to customize the system to fit our needs.

Cons

I cannot think of one thing that I dislike about this system!

Service Creatio FAQs

Below are some frequently asked questions for Service Creatio.

Service Creatio offers the following pricing plans:

  • Starting from: $35.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Service Creatio provides a number of different pricing models and editions to fit best each customer's unique business needs. The pricing starts at only $35 per user/month and includes support packages and regular updates.

We do not have any information about Service Creatio features

Service Creatio has the following typical customers:

51-200, 201-500, 501-1,000, 1,001+

Service Creatio supports the following languages:

English

Service Creatio supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Service Creatio integrates with the following applications:

Aura Call Center Elite, Brandwatch, Facebook, Gmail, Google Calendar, Google Contacts, Mailchimp, Mailchimp Transactional Email, Microsoft Excel, Microsoft Outlook, Microsoft Word, Pentaho, Tableau, Twitter

Service Creatio offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Service Creatio.