Cyfe

Cyfe has a simple and minimal interface. Getting started is easy, and I had my first dashboard set up within minutes using the built-in Google Analytics integration.

Cyfe provides a number of built-in integrations from common data sources, but this list could have been more extensive. A dashboard is only as good as the data it can display. And we can only display data if we can access it.

Luckily Cyfe does provide a way to build your own custom integration - via MySQL. So when I could not find an integration I needed, I had to create an intermediate mysql database, with the data in a format that Cyfe could then pick up and use with it's built-in MySQL integration.

It's very easy to create your dashboard and populate it with widgets from different data sources like social media, e-mail marketing software, CRM, or just custom data in an spreadsheet. You can visualize the data in order to tell a more meaningful story. The process is very user-friendly and soon you will be constantly tweaking you dashboards in order to add even more relevant data.

Some API's might stop working, but this is not something that Cyfe can control. You just need to be alert in order to keep your dashboards updated.

Cyfe was very easy and quick to set up and build dashboards for reporting across several channels.

The dashboards were very limited on customization and creating calculated fields that would combine data across different channels and attach CRM data to specific campaigns and channels was not a feature. The customer service was the biggest issue I had, I was billed for 4 months (still being billed) and have attempted canceling my account 4 times and even sent in complaints to their contact us team several times with either no response or a response that said my account has been closed, yet I am still charged on a monthly basis.

What I liked the most was the possibility of monitoring the company's social networks. Post content and see the impact on the networks. Analyze the website and optimize the content based on the metrics.

I had no major problems today. In the past it was tedious to configure the different accounts.

This is a great software to track social media, sales, marketing, and more. We use it to keep track of our social media growth and advertisements. It's nice to be able to see every platform in one spot and it makes searching for information a lot easier. We keep a separate spreadsheet and update it manually each week based on information collected from Cyfe. We like that you can search by date and metric, and it has been great to see our growth over the past few months!

The Instagram widget is very glitchy, and every time you reset your password for your Instagram account, the Cyfe data erases and resets (hence why we keep a manual record of everything). This can be very frustrating for viewing historical data. Also, it would be awesome if the Twitter widget could be customized since it also will erase your data if you try and change any settings. Overall I think it's a great platform but definitely needs some work when it comes to keeping historical data secure. We're constantly fretting over accidentally erasing our data and don't want to mess with the settings too much. We were hoping to not have to keep manual records at all once implementing Cyfe, but we feel that we still need to just as a backup.