
About Confluence
Confluence is a shared workspace to create and manage all your work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping your team and your company do their best work together. From technical teams and project management, to marketing, HR, and finance - the more people in an organization that use it, the more value teams get from it.
Confluence makes it easy to organize and find the information you need. Group related pages together in a dedicated space for your work, your team, or cross-functional projects. Depending on permissions, a space in Confluence can be made accessible to just you or the entire company. Page trees, which create a hierarchical list of pages within a space, highlight topics on parent pages and help keep work tidy.
Need to find something? Do a quick search to find any page ever created. You can even locate a comment someone posted to a page. Even after someone has left your company, you can still search for work they did, so knowledge is never lost.
Just about every type of project imaginable has started as a simple page in Confluence, from planning an office party to NASA's mission to Mars. Whether you need to capture meeting notes, document product requirements, or kick-off a design review, Confluence is a flexible platform for all your team's work.
Adapt Confluence to your specific work style to create a familiar place for your team to connect. Confluence's open workspace helps teams collaboratively create, review, revise, and finalize plans so work keeps moving forward.
No surprise that Confluence works seamlessly with Atlassian tools. Its pages provide a great backdrop for Jira Software tickets or Trello cards and boards. Inserting Jira tickets on your Confluence pages is as simple as copy/past, or create new tickets directly from your page by right-clicking on highlighted text. If you work in Trello, you can make updates directly to your cards right from Confluence pages.
In addition to seamless Atlassian integrations, there are hundreds of apps available for Confluence in the Atlassian Marketplace. Whether you want to add spreadsheets to your page, insert diagrams, showcase design prototypes or integrate with other popular apps like Google Drive or Salesforce, Marketplace apps make it easy to add more power to your pages to do your best work.
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Key benefits of Confluence
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Supported Languages
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Features
Total features of Confluence: 82
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Scheduling
- Brainstorming
- Calendar Management
- Calendar Sync
- Cataloging/Categorization
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Content Management System (CMS) Software
- Customizable Branding
- Customizable Templates
- Data Security
- Data Synchronization
- Disaster Recovery
- Discussions / Forums
- Document Capture
- Document Classification
- Document Generation Software
- Document Management Software
- Document Review
- Document Storage
- Drag & Drop
- Due Date Tracking
- Email Management Software
- Event Management Software
- Feedback Management
- File Management
- File Sharing Software
- Full Text Search
- Gamification Software
- Gantt/Timeline View
- Goal Setting / Tracking
- Idea Management Software
- Idea Ranking
- Ideation / Crowdsourcing
- Information Governance
- Knowledge Base Management
- Microsoft Outlook Integration
- Milestone Tracking
- Mind Maps
- Mobile Access
- Multimedia Support
- Planning Tools
- Preview Functionality
- Prioritization
- Product Roadmapping
- Progress Tracking
- Project Management Software
- Project Planning Software
- Project Planning/Scheduling
- Project Tracking Software
- Real Time Data
- Real Time Editing
- Release Planning
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management Software
- Resource Management Software
- Rich Text Editor
- Risk Management Software
- Search/Filter
- Self Service Portal
- Status Tracking
- Surveys & Feedback
- Tagging
- Task Management Software
- Task Progress Tracking
- Template Management
- Text Editing
- Third Party Integrations
- Version Control
- Visualization
- Workflow Management Software
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Reviews
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- Industry: Nonprofit Organization Management
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
The Collaboration Platform You've Waited For
Reviewed on 31/10/2019
We document everything in Confluence. I run a digital marketing team of around 20 people and have...
We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.
Pros
Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself
Cons
Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.
- Industry: Financial Services Software
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Class-enterprise knowledge base software
Reviewed on 24/02/2021
The best thing I achieved using this software was to integrate the concept of knowledge base with...
The best thing I achieved using this software was to integrate the concept of knowledge base with my business logic, and it really helped because they have a great documentation for starters, and they don't just learn to use the platform, but the overall concept regarding documentation management.
Pros
The best feature that this has is the extended Add-In marketplace. You can find the proper Add-In to express your ideas in the best way: Coding, Images or illustrations, animated gifs or videos, and even forms inside the documents and pages. From a user perspective, this is one on the easiest knowledge base software in the market, and also you have the bakcing of Atlassian. The process of the integration with our existing business logic was easy because we didn't have a strict knowledge base, but Confluence gave us the foundations to build one from scratch.
Cons
The export tools and options you have inside the platform are not good. The data isn't portable, so you can't migrate easily to another platform in case you want. The installation process was complex, but today, they stopped producing self-hosted applications, so you are obligated to use their cloud services, and it can be a problem if the company has a strict data policy, like restrictions in the phisycal storage of the data.

- Industry: Internet
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great Resource Library within the JIRA Space
Reviewed on 19/08/2019
Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products....
Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.
Pros
Confluence offers my company a unique solution for creating and organizing documentation and assets that need to be share amongst an entire team. In addition, it offers us a means to share some of those same documents and assets with our customers without any additional effort. Its advance permissions schemes allow you to dictate which users have access to which files, and its ease of use allows for quick publication and instant distribution. As we also use JIRA for project management, Confluence is a great complement for linking supplemental, more detailed files to ongoing projects.
Cons
Confluence word processing features are a bit rudimentary. While the application itself is easy to use, its feature limitations only allow for a certain level of detail and imagination when creating new documents. While it links seamless into the JIRA project management platform, it does come with an additional cost per user, which quick racks up your monthly Atlassian bill. For more advanced needs, an alternative platform may be a better fit.

- Industry: Telecommunications
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
All infromation and knowledge in one platform
Reviewed on 29/01/2021
Confluence help us to organized our company technical document in single place and easily search it...
Confluence help us to organized our company technical document in single place and easily search it back by using the text search. It is basically the wikipedia for our documentation.
Pros
Documentation and document storing & sharing with Confluence is really well organized and manageable. Keeping technical documentation is a critical for us to have a fast response when error happens and we will have all the data and information by easily using the full text search. It has a customized storage drive that can expended with additional cost.
Cons
They should change and update the software layout, it is outdated and confusing to find a specific tools that i need. There are some service integration that i need to be link with this software, but unfortunately it is not supported and i had to change to other service to make it work with Confluence.

- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best knowledge management and wiki out there
Reviewed on 20/11/2020
If you use other Atlassian products, Confluence is the perfect complement. Because exporting...
If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.
Pros
Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.
Cons
It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.
Confluence FAQs
Below are some frequently asked questions for Confluence.Q. What type of pricing plans does Confluence offer?
Confluence offers the following pricing plans:
- Starting from: $5.00/month
- Pricing model: Free, Subscription
- Free Trial: Available
Confluence offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $5 per user/month for 11 to 10,000 users
Q. What are the main features of Confluence?
We do not have any information about Confluence features
Q. Who are the typical users of Confluence?
Confluence has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Confluence support?
Confluence supports the following languages:
English, French, German, Japanese, Korean, Portuguese, Russian, Spanish
Q. Does Confluence support mobile devices?
Confluence supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Confluence integrate with?
Confluence integrates with the following applications:
Balsamiq, DocuSign, Evernote Business, Gliffy Diagram, Google Calendar, Google Maps, Google Workspace, HipChat, Jira, Lucidchart, Microsoft Outlook, Microsoft SharePoint, draw.io
Q. What level of support does Confluence offer?
Confluence offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Confluence.
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- OKR Software
- Business Process Management Software
- Knowledge Management Software
- Project Management Software
- Collaboration Software
- Agile Project Management Tools Software
- Enterprise Content Management Software
- Content Management System (CMS) Software
- Document Management Software
- Idea Management Software
- Requirements Management Software
- Product Roadmap Software
- Product Management Software
- Project Planning Software
- Team Management Software