Confluence
About Confluence
Confluence is a shared workspace to create and manage all your work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping your team and your company do their best work together. From technical teams and project management, to marketing, HR, and finance - the more people in an organization that use it, the more value teams get from it.
Confluence makes it easy to organize and find the information you need. Group related pages together in a dedicated space for your work, your team, or cross-functional projects. Depending on permissions, a space in Confluence can be made accessible to just you or the entire company. Page trees, which create a hierarchical list of pages within a space, highlight topics on parent pages and help keep work tidy.
Need to find something? Do a quick search to find any page ever created. You can even locate a comment someone posted to a page. Even after someone has left your company, you can still search for work they did, so knowledge is never lost.
Just about every type of project imaginable has started as a simple page in Confluence, from planning an office party to NASA's mission to Mars. Whether you need to capture meeting notes, document product requirements, or kick-off a design review, Confluence is a flexible platform for all your team's work.
Adapt Confluence to your specific work style to create a familiar place for your team to connect. Confluence's open workspace helps teams collaboratively create, review, revise, and finalize plans so work keeps moving forward.
No surprise that Confluence works seamlessly with Atlassian tools. Its pages provide a great backdrop for Jira Software tickets or Trello cards and boards. Inserting Jira tickets on your Confluence pages is as simple as copy/past, or create new tickets directly from your page by right-clicking on highlighted text. If you work in Trello, you can make updates directly to your cards right from Confluence pages.
In addition to seamless Atlassian integrations, there are hundreds of apps available for Confluence in the Atlassian Marketplace. Whether you want to add spreadsheets to your page, insert diagrams, showcase design prototypes or integrate with other popular apps like Google Drive or Salesforce, Marketplace apps make it easy to add more power to your pages to do your best work.
Pricing starting from:
$4.89/month
- Free Version
- Free Trial
- Subscription
Key benefits of Confluence
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
$4.89/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Confluence: 99
Alternatives
Dropbox Paper
Drupal
Microsoft 365
IT Glue
Reviews
Already have Confluence?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Confluence, My Most Reliable Tool
Reviewed on 15/08/2023
It's been incredible and we've been slowly breaking away from random documents in inboxes,...
It's been incredible and we've been slowly breaking away from random documents in inboxes, desktops, Sharepoint, OneDrive and centralizing the information. It's been amazing.
Pros
#1 I love Confluence, as it's so user friendly and so simple to use. I've taken it and built out the structure at my new company, as well as previous ones to make our shared Confluence space a HUB for our Documentation, Meetings Customers/Projects/Team, Resources, Planning, you name it. It's so easy and it's a great way to keep everyone informed and involved. AND you can customize how it looks.
Cons
Not much I dislike. Maybe if I could have a few more customization options, but that is about it.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best knowledge management and wiki out there
Reviewed on 20/11/2020
If you use other Atlassian products, Confluence is the perfect complement. Because exporting...
If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.
Pros
Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.
Cons
It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Enjoy using Confluence
Reviewed on 24/11/2024
I have used Confluence for more than six years and have found the experience to be generally...
I have used Confluence for more than six years and have found the experience to be generally positive. There are frequent user enhancements made which improves the experience. I like this tool for making documentation and information easily accessible internally especially when working for a large corporation.
Pros
The ability to create documentation in a manner that is organized and intuitive.
Cons
It can be difficult to format items like images within the formatting of the pages.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Great for collaboration, terrible as a knowledge base
Reviewed on 12/07/2018
It puts documentation all in one place.
It puts documentation all in one place.
Pros
We use the cloud version for customer facing knowledge base (KB). A great tool for creating and maintaining documentation and how-to articles.
Allows for numerous contributors, there are a lot of add-ons for features and functionality within a document.
Syncs well with other Atlassian tools.
Theme controls are fairly robust.
The search is in depth and comprehensive, returns results from tags and body of a page or article.
User community and KB is very helpful and responsive.
Cons
Our users are our customers, so inviting confusing and creating users is convoluted and limited. Once you designate the space as a KB, Confluence should provide user access in a way unique to a KB, but it the invitation process is still worded like a collaboration tool AND emails are NOT customizable.
Users get bombarded by emails when a page is updated. The default setting is to have all users automatically watching the entire space, so when any update is made multiple emails are sent. You CANNOT set the user or group defaults for email preferences.
SSO capabilities are not available in the cloud version.
The user web service is severely limited and does not solve the issue.
While there are a ton of add-ons from the marketplace, they are all 3rd party and these can deliver way more than Atlassian's supported offerings. This was a pro, but the con is that they are also limited to what they can tie into. We tried to use a theme from the market place, but it did not support the comprehensive search capabilities, only returned tags.
Admin navigation is confusing, I use the product every day, yet I am constantly fumbling around trying to find where to go to do what I'm trying to do.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
I love Confluence
Reviewed on 26/09/2024
Convenient, high availability, great features
Convenient, high availability, great features
Pros
Perfect for documentation, with various supporting features around that.
Cons
Probably cost, pay per user, it is perhaps not good for start-ups.
Reasons for Switching to Confluence
Better features than the others, particularly for documentationConfluence FAQs
Below are some frequently asked questions for Confluence.Q. What type of pricing plans does Confluence offer?
Confluence offers the following pricing plans:
- Starting from: $4.89/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Confluence offers flexible pricing. $0 for teams up to 10 Standard: $5.50 per user/month Premium: $10.50 per user/month
Q. Who are the typical users of Confluence?
Confluence has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Confluence support?
Confluence supports the following languages:
English, French, German, Japanese, Korean, Portuguese, Russian, Spanish
Q. Does Confluence support mobile devices?
Confluence supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Confluence integrate with?
Confluence integrates with the following applications:
Balsamiq, Docusign, Evernote Teams, Gliffy, Google Calendar, Google Maps, Google Workspace, Jira, Lucidchart, Microsoft Outlook, Microsoft SharePoint, draw.io
Q. What level of support does Confluence offer?
Confluence offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Confluence.
- Knowledge Management Software
- Project Management Software
- Collaboration Software
- Agile Project Management Tools Software
- Enterprise Content Management Software
- Content Management System (CMS) Software
- Document Management Software
- Idea Management Software
- Requirements Management Software
- Product Roadmap Software
- Product Management Software
- Project Planning Software
- Team Management Software
- Business Process Management Software
- OKR Software
- Internal Communications Software
