Square Point of Sale

Pros

It allows us to take card payments for any amount using the app when a customer doesn't have cash instead of the risk of taking a check.

Cons

The processing fees are competitive with other services such as PayPal but still high and cut into our profits.

Pros

Square is offering a software that is versatile and also nearly free for a new business that doesn’t have money to spend on start up costs or an existing business that has been ripped off from an expensive POS company. You can literally just use your iPhone with a card swipe. Or for the brick and mortars use their new and sleek looking square register.

In terms of interface, Squares basic dashboard is free to the public and can be set up as fast as signing up for a email account. You can learn it’s navigation in a matter of minutes and you are able to subscribe for the extras you need like loyalty, gift cards or marketing. Very simple, very user friendly, and the support is actually helpful.

Cons

Switching from a POS company that requires a lot of upfront infrastructure and training, I don’t have a lot of bad things to say about squares POS and software other than the existing equipment they told us we could use hasn’t necessarily been easy to re use. Also you are not able to get as granular in customizing some features as other softwares

Pros

I like that is has an automatic transfer day where it send the money directly to your checking account.

Cons

I hate how much stuff they have going on on the website. Its too many options for a simple user like me. It confused me to do simple things like set up how my receipts look.

Setting direct deposit days is confusing too. And I would like to see the fees they charge do some... kinda expensive

Pros

I liked that it was a convenient way to accept payments anywhere via my mobile cell phone through the Square App.

Cons

I didn't like that customers couldn't make a payment directly from their phone & that Square charges a higher fee to manually enter a credit card. There was a glitch with square that kept showing a different totals than what was entered $82.00 it showed $82.03. The customer said run it with the .03. Then the next day LESS THAN 24 hours later I saw the deposit total from Square to our bank account and it was a lot more than it should have been. I looked up transactions and saw where 2 customers were highly over charged. (1) I entered $52.00 but Square deducted $520.09 from the customers card, (2nd) I entered $53.00 but Square deducted $530.06. I immediately looked through their website to see if I could refund the difference but had no way of doing so through the website. I was able to refund the difference through their Square App. That was done maybe 15 hours later I refunded the difference and sent screen shots of the refunds to the 2 customers. Two days later one of the girls said the refund hadn't processed. What seemed like 30 minutes or longer looking through their website for a phone number - called to speak to someone and was on hold for 30 min. or longer to get someone. This person didn't seem to care that I refunded these customer's accts. 15 hours or less from the transactions took place. He said it would take 7 to 10 business days to refund their accts. That was large amounts of money for someone to wait a week when it was caught 15 hours or less.

Pros

I have used Square Point of Sale for over 2 years and it has never disappointed me. I love that the software is easy to use. I have never had to use customer service for any issues I have had because I've never had any. It is very simple to use and it is great for taking customer transactions over the phone. You can type in the card and easily just charge the card. The card swiper is very convenient and attaches to my phone for use anywhere on the go. I also find that it works well with my phones service. I don't have issues with connection that would require me to connect it to wifi. I also like that I am not paying a monthly fee to use the service. Square only takes a little as a transaction fee from each transaction.

Cons

I don't like when it has timed me out when I haven't used the app on my phone for a while and I have to think about what my password is. It's a pain if you are in a hurry and getting ready for an event. I think a fingerprint sign-in would be great to make it faster if you do forget your password and your short on time.