Square Point of Sale

Square Point of Sale

iPad & Android point of sale (POS) system

About Square Point of Sale

Square Point of Sale is a cloud-based POS solution for use with iOS and Android devices, or Square’s own point of sale hardware. The software allows users to manage customers, transactions, inventory, invoicing, and payments, with additional tools for managing customer loyalty, marketing, employees, and payroll.

Square offers magstripe, chip, and contactless card readers for accepting payments via debit and credit cards, Google Pay, and Apple Pay. Square Virtual Terminal enables payment collection through a computer, which allows merchants to key in card details so that no card reader is required.

Sell from anywhere

Square Point of Sale helps businesses sell in-person, online, over the phone, or out in the field. Merchants can add a synced online store, sell through Instagram and Facebook, and offer curbside pickup, local delivery, and shipping -- no coding required.

Grow customer relationships

The built-in customer directory can track customer preferences and feedback with every card swipe. Key customer information is added automatically to build profiles, and merchants can search and sort customers to view their purchase histories, target email marketing campaigns, and send more personalized messages that keep customers coming back more often.

Track the health of your business

With Square Dashboard and built-in sales reports on the POS, merchants can access their sales data from any device, with real-time hourly sales reports for each location, transaction and deposit tracking, and more. Square POS helps merchants manage their inventory from anywhere. Products can be imported via CSV and names, prices, and quantities can be edited at any time. Daily stock alert emails notify users of items with low or no stock, and inventory levels can be exported to printable spreadsheets.

Everything is integrated into your POS for a stress-free experience. It’s free to use, and no contracts, fine print, or manuals required.


Key benefits of Square Point of Sale

No contracts, fine print, or user manuals required. You can switch and have your team start ringing up customers in minutes.

Flexibility and Customization

  • Build a POS that streamlines your day-to-day and makes running your business easier. Start free with the essentials and add on additional features based on your business needs. Everything is integrated into your POS for a stress-free experience.

  • Payment can be processed from Mastercard, Visa, Discover, and American Express cards, and payment can be taken without an internet connection in offline mode.

    Personalized Customer Experiences

  • Know what your customers like. Track items they purchase, unique preferences, and feedback automatically every time you make a sale.

  • Payment details for regular customers can be stored, enabling users to charge them at the checkout with the tap of a button.

    Streamline Employee Management

  • Merchants can enable employee passcodes to control what data each employee is able to access, and all transactions are linked to employees, allowing users to keep track of who is responsible for each sale or refund, and reconcile commissions or tips.

  • Employees can clock in and out with timecards on the point of sale, with automatic overtime calculation, and hours can be edited by users.

    Drive Business Growth

  • Look at real-time sales trends to see how your business is doing. Review historical data to see what’s working. Use your POS’s built in sales and inventory reports to determine new opportunities and the right products to sell.

  • Sales reports can be filtered by location, device, and employee, and revenue-per-labor-hour reports can be generated to identify the most efficient employees.

  • Images

    Square Point of Sale Software - The point of sale that's so much more than a point of sale.
    Square Point of Sale Software - Sell at the counter, on the go, or online, so you never miss a sale.
    Square Point of Sale Software - Customize your checkout to keep your line moving and your customers happy.
    Square Point of Sale Software - Accept every way your customers want to pay.
    Square Point of Sale Software - Track customer’s preferences and purchases with every card swipe.
    Square Point of Sale Software - Keep track of your sales, inventory, and locations, all in one system.
    View 7 more
    Square Point of Sale video
    Square Point of Sale Software - The point of sale that's so much more than a point of sale.
    Square Point of Sale Software - Sell at the counter, on the go, or online, so you never miss a sale.
    Square Point of Sale Software - Customize your checkout to keep your line moving and your customers happy.
    Square Point of Sale Software - Accept every way your customers want to pay.
    Square Point of Sale Software - Track customer’s preferences and purchases with every card swipe.
    Square Point of Sale Software - Keep track of your sales, inventory, and locations, all in one system.

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    Reviews

    Overall rating

    4.6 /5
    (2,873)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.4/5

    Already have Square Point of Sale?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 2,873
    Sheri
    Sheri
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Easy to set up, reliable, and with the features I need in my business!

    Reviewed on 28/07/2022

    I set up Square after researching other options when I launched my business 4 years ago, and have...

    I set up Square after researching other options when I launched my business 4 years ago, and have been pleased with the choice ever since. I have considered other options since then but keep sticking with Square since they truly have what I need, and the time cost of switching has never been worth it to me.

    Pros

    The most important aspect of Square Point of Sale is the ability to set up monthly, quarterly, and annual recurring invoices. Its shocking other solutions don't offer this, or only offer it at VERY high levels of monthly investment. This is a user-friendly solution for my business and is easy to understand, set up, and get rolling right "out of the box."

    Cons

    The address book makes it a bit tough to set up the clients as a business, it's a bit more geared to selling to consumers. But I've been able to create a workaround to make it work for me (business name in one of the name fields). I also really would like to integrate Square better with QuickBooks but I think QB is the problem - QB is notoriously difficult to work with (VERY difficult!).

    Alternatives Considered

    Zoho CRM, Stripe Billing, and QuickBooks Online

    Reasons for Switching to Square Point of Sale

    Primarily I chose Square because of its easy interface, quick time to launch, address book set up, but mainly because of recurring invoice functionality.
    Jonathan
    Overall rating
    • Industry: Entertainment
    • Company size: 11–50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Easy to train and use for high volume

    Reviewed on 09/02/2024

    We have used square in a high volume music venue for shows and events. We have also used square and...

    We have used square in a high volume music venue for shows and events. We have also used square and the square team for high volume music festivals. We can implement this for the box office as well as the bar sales, while pulling live reports to see how inventory is moving and track sales trends throughout the event.

    Pros

    I like how intuitive it is for any new user. Having multiple screens easily navigable is helpful in high volume bar sales.

    Cons

    Setting up new items and inputting them into a proper category can be lengthy to keep them organized and not having too many "type" of items. If you do not do this process 100% in the first step then your inventory will get out of control very fast.

    Brad
    Overall rating
    • Industry: Automotive
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Dont expect great support

    Reviewed on 21/11/2023

    I've been up and down every channel I can to resolve an issue centered around a dispute a customer...

    I've been up and down every channel I can to resolve an issue centered around a dispute a customer filed.

    For starters, this customer should have been refunded but my team never hit the refund button. Once I saw the dispute, I immediately ACCEPTED it.

    This was on October 10th. Fast forward to Nov 20th and the customer has not seen any money refunded.

    After 5 different calls with support and having the issue escalated, two different calls with our representative - I was told the same response "Square has been informed that the disputed payment should be credited back to the cardholder’s account. Please refer your customer to their bank for more information on when to expect the credit."

    Each time the customer called his bank and was told "there is no communication from Square nor are there any pending deposits or transactions"

    Each time, I called back and asked for a transaction number, or some information that proves the transfer of funds from Square to customer's bank has been made - each time same response.

    After asking to speak higher up each time - "there is nothing I can do beyond this" is the response. Zero opportunity to escalate.

    I was patient and clear with each call, asking kindly but stating the importance of my issue and how it impacts my business, except on the 6th call - I got heated and begged for help.

    Now this is no small transaction, it's $4,238 of our customers money. This customer has been patient but has threatened my business, not Square, but my business and has demanded I refund his money - the same money Square already deducted from our account.

    I've asked for escalation multiple times, asking for simple transaction data to help my case and save my business from this headache - 1-2 day wait, same response.

    I've called out the [sensitive content hidden] and the Company on LinkedIn asking, pleading for help. Nothing.

    All i've heard is "I'm sorry this is a challenging situation for you, but I can't help you any further" - then get hung up on.

    I've been a Square customer for 7 years, processing over $1M in transactions on this platform and still - no luck in getting information.

    Now I'll have to shell out another $4,238 on top of the $4,238 Square already deducted from my account to settle this customer and save my business headache.

    If you don't care about getting thoughtful support, or data you need when you're in a bind - Square may be good for you, but if you need want support - I do not recommend.

    I've tried up and down every channel I can get and was shut down each time. No luck.

    I'm switching to something else for sure. Sad to see this happen.

    Pros

    Nice POS System for our customer interface

    Cons

    Customer Support is not great, cannot get you info when you need it. Slow to respond.

    Kindra
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Square - Regular User

    Reviewed on 09/01/2024

    Pros

    Ease of use. The terminal is user friendly. It may take a day or two to get used to but worth it. I like that it also has an app that you can access from your phone.

    Cons

    Cost. Too expensive for fees. Also too expensive for invoices.

    Rick
    Overall rating
    • Industry: Consumer Goods
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Good Card Processing

    Reviewed on 20/12/2023

    Good overall, easy set up easy to use and connect to their free online store system, great uptime...

    Good overall, easy set up easy to use and connect to their free online store system, great uptime and daily payouts.

    Pros

    Very easy to set up and use, decent rates and quick payouts.

    Cons

    Not very good card user transaction data for disputes, such as ip address.

    Showing 5 reviews of 2,873 Read all reviews

    Square Point of Sale FAQs

    Below are some frequently asked questions for Square Point of Sale.

    Square Point of Sale offers the following pricing plans:

    • Free Trial: Not Available

    Square's pricing is simple for businesses of all sizes. No monthly fees or contracts. Processing rate for in-person is 2.6% + 10¢ per tap, dip, or swipe. Hardware starting at $0 w/ free reader. Processing rate for online is online is 6% + 30¢ per transaction.

    Square Point of Sale has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500

    Square Point of Sale supports the following languages:

    English, French, Japanese, Spanish

    Square Point of Sale supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Square Point of Sale integrates with the following applications:

    Acuity Scheduling, CSI Platform, Craver, DAVO, Fomo, Linktree, Local Line, Mailchimp, Make, MarginEdge, MoeGo, Paymo, Poptin, Printful, QuickBooks Online, SKU IQ, Sociavore, Stitch Labs, Synder, Thrive by Shopventory, Wix, WooCommerce, Xero

    Square Point of Sale offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Square Point of Sale.