Agorapulse

Easy-to-use social media management for teams and agencies

About Agorapulse

With Agorapulse, businesses can manage their social media messages, schedule & publish content, identify key influencers, monitor social channels, & create insightful reports. The platform integrates with Facebook, Twitter, Instagram, YouTube, and LinkedIn for posting across multiple platforms. Agorapulse offers a unique social inbox system that helps social media managers prioritize and respond to all queries, communications, and complaints from fans or customers.

Top features of Agorapulse include an inbox for each profile that tracks incoming messages; Facebook and Instagram ad comment capturing; customizable auto-moderation rules to prevent spam; scheduling and queuing, re-queuing and advanced content preview; unlimited reports; influencer identification, and more.

Key benefits of Agorapulse

  • Easy manage your social conversations with our inbox. Get inbox moderation rules and saved replies with any plan.
  • All annual plan users get full access to Social Media Manager School (a $997/person value).
  • All agency users get full, free access to our Agency Love program, regardless of plan size.
  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 4 others, India, Japan, Germany, Mexico

    Supported Languages

    English, French, Spanish

    Images

    Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member.
    Keep conversation history and add internal notes on your fans, followers, and detractors.
    Our downloadable reports allow you to easily customize, share, and learn from your social media activity.
    Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.
    View 5 more
    Agorapulse video
    Agorapulse screenshot: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member. Agorapulse screenshot: Keep conversation history and add internal notes on your fans, followers, and detractors. Agorapulse screenshot: Our downloadable reports allow you to easily customize, share, and learn from your social media activity. Agorapulse screenshot: Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.

    Features

    Total features of Agorapulse: 69

    • @mentions
    • Activity Dashboard
    • Activity Tracking
    • Approval Process Control
    • Assignment Management
    • Automated Scheduling
    • Automatic Notifications
    • Benchmarking
    • Calendar Management
    • Campaign Analysis
    • Campaign Scheduling
    • Categorization
    • Click Tracking
    • Collaboration Tools
    • Communication Management
    • Communications Calendar
    • Content Management
    • Customer Activity Reporting
    • Customer Segmentation
    • Customer Service Analytics
    • Data Synchronization
    • Data Visualization
    • Discount Management
    • Email Notifications
    • Engagement Analytics
    • Event Scheduling
    • Filtered Views
    • Gamification
    • Geolocation
    • Heatmap
    • Inbox Management
    • Keyword Tracking
    • Lead Generation
    • Mobile Alerts
    • Mobile Integration
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Language
    • Multiple User Accounts
    • Opportunity Management
    • Performance Reports
    • Permission Management
    • Preview Functionality
    • Promotions Management
    • Queue Manager
    • Real Time Monitoring
    • Real Time Updates
    • Reporting & Statistics
    • Request Assignment
    • Request Routing
    • Role-Based Permissions
    • Rule Based Publishing
    • Search Functionality
    • Social Media Integration
    • Social Media Metrics
    • Social Network Marketing
    • Social Performance Management
    • Strategic Planning
    • Tagging
    • Trend Analysis
    • URL Customization
    • User Management
    • User Photos
    • Video Support
    • Visual Analytics
    • WYSIWYG Editor

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    Reviews

    Overall rating

    4.6 /5
    (502)
    Value for Money
    4.5/5
    Features
    4.3/5
    Ease of Use
    4.6/5
    Customer Support
    4.8/5

    Already have Agorapulse?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 502
    Matt T.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Recommending AgoraPulse for Social Media Management Platform

    Reviewed on 27/08/2019

    Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature...

    Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful.

    Pros

    When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content!

    Cons

    Overall the platform works great and I strongly recommend it. My complaints are pretty minor.
    1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying.
    2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want.

    Response from AgoraPulse

    Hi there Matt,

    Thanks for sharing your Agorapulse experience with Capterra readers. I love hearing about your successes using the publishing queues. As far as reordering queues, what drop down list do you mean? There is a drag and drop functionality but I'm not certain it's in the same place that you're talking about.

    Here's to your continued social media success!
    Lisa

    Andrew A.
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Makes Social Media Management a Breeze

    Reviewed on 12/01/2021

    AP has completely revolutionized the way we approach and manage social media. It provides us with...

    AP has completely revolutionized the way we approach and manage social media. It provides us with one simple and easy to use platform that stops us wasting time jumping between various social media platforms to schedule and pull in analysis. This allows us to be more agile when responding to customers.

    The multiple users allowed also allows our support and marketing teams to seamlessly collaborate and ensure every customer is paired with the right person to answer their questions. It also saves zillions of emails flying back and forth.

    It is also worth mentioning I'm always very impressed with the rapid customer support and continuous improvement to AP product proposition. It has made staying very easy.

    Pros

    The scheduling tool made the normally unmanageable task of scheduling the same post across multiple social media channels incredibly easy. It is intuitive and saves a serious amount of time. It also allowed us to schedule everything a week in advance meaning we spent less time scheduling and more time interacting with customers and analyzing and their engagements. Meaning we are able to keep getting smarter.

    The assign tool is excellent for collaboration and saves us having to send an email to a colleague who may be in a better position to get back to the customer.

    Cons

    I would really like to see an extensive media library. The ability to reuse images and videos that have already been uploaded would save a lot of time.

    I would also like to see functionality similar to Later's 'Link in Bio' functionality. If this is possible (Instagram API dependent I know) then we would have no reason to ever leave the comfort of Agora.

    For us the one feature we never use nor understand is the publishing list.

    I would also love to see a 'landing page' feature so you can send customers directly to bespoke LP from social media posts without having to get IT involved.

    Response from Agorapulse

    Hi Andrew,
    We were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

    Alexa B.
    Overall rating
    • Industry: Retail
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Review

    Reviewed on 20/10/2020

    Generally easy to use but not as advanced as we would like.

    Generally easy to use but not as advanced as we would like.

    Pros

    The listening tool is easy, including the IG API.

    Cons

    That you cannot separate facebook comments from ad comments.

    Response from Agorapulse

    Thanks for the review, Alexa. Have you tried the inbox filter to separate the Facebook paid comments from the organic comments? It's a helpful way to separate them.

    Lisa at Agorapulse

    Lynne L.
    Overall rating
    • Industry: Philanthropy
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Amazing value for publishing & analytics! Excellent customer service

    Reviewed on 01/12/2020

    Pros

    The best part is the amazing customer service! They are responsive and generally have a good response for everything - including an idea to workaround if needed. The interface is nice and user-friendly. It was easy for team members to get used to the publishing and analytics tools. The crowd favourite is the ability to publish to (and edit for) multiple channels easily from one place. The price is incredibly accessible, especially for a non-profit like us! Love the system for addressing clients' wishes - we can vote and comment on them, and get updates when they're being worked on or the opportunity to consult with an AP team member on them. Overall I feel more efficient using AP.

    Cons

    I had to add all 40 social accounts myself, which was long. I believe this is being fixed soon (if not already). They really need to add a draft option and/or option to add notes to the calendar to address the lack of ability to plan social posts using AP. Again, this is something that seems to be on their radar. There are other, smaller limitations, like not being able to schedule (or upload a carousel) from the app. Social listening can definitely become more sophisticated, and I'm confident it will.

    Response from Agorapulse

    Hi Lynne,

    Thanks for the fabulous review!
    Our team is thrilled you're happy with our service!
    And yes, you're right! We are already working on some pretty awesome features that I'm sure you will like. :-)
    Stay tuned!

    Amy M.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Most robust with client approval process

    Reviewed on 23/11/2020

    We have loved the support team, taking advantage of Social Media Manager School with our annual...

    We have loved the support team, taking advantage of Social Media Manager School with our annual plan, and the network of users we've met along the way. The tool has blown all our past tools (Loomly, Buffer, HeyOrca, Zoho) out of the water.

    Pros

    Our team has enjoyed using shared calendars with clients. The approval process has been easy for our team and clients. Reports are simple and beautiful, eliminating our need for additional weekly reporting tools.

    Cons

    We could really use a "pause all content" option or kill switch for a brand or account. Especially in 2020, this function would be helpful. The queue/category workaround is clunky. A client approval process for queues would also be beneficial. Without the ability to have clients approve that content, queues are useless to us, unfortunately.

    Response from Agorapulse

    Thanks for sharing your experience with us!
    I am so glad to hear that you've enjoyed working with our Shared Calendars.
    I've just added your vote to the suggestion to add a "pause all content" button.
    Again, thank you for sharing that suggestion with us!

    Showing 5 reviews of 502 Read all reviews

    Agorapulse FAQs

    Below are some frequently asked questions for Agorapulse.

    Agorapulse offers the following pricing plans:

    • Starting from: $99.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Medium (best for small businesses): $99/month (or $79/month when paid annually) Large (best for small agencies): $199/month (or $159/month when paid annually) Enterprise (best for large organizations): $299/month (or $239/month when paid annually)

    Agorapulse offers the following features:

    • @mentions
    • Activity dashboard
    • Activity tracking
    • Approval process control
    • Assignment management
    • Automated scheduling
    • Automatic notifications
    • Benchmarking
    • Calendar management
    • Campaign analysis
    • Campaign scheduling
    • Categorization
    • Channels performance
    • Click-through tracking
    • Collaboration tools
    • Communication management
    • Communications calendar
    • Compare your page with Competitors
    • Content management
    • Customer activity reporting
    • Customer segmentation
    • Customer service analytics
    • Data synchronization
    • Data visualization
    • Discount management
    • Email notifications
    • Engagement analytics
    • Event scheduling
    • Filtered views
    • Gamification
    • Geolocation
    • Heatmap
    • Inbox management
    • Keyword tracking
    • Lead generation
    • Market segmentation
    • Measure post preformance
    • Mobile alerts
    • Mobile integration
    • Monitoring
    • Multi-channel communication
    • Multi-channel distribution
    • Multi-channel management
    • Multi-channel marketing
    • Multi-language
    • Multiple user accounts
    • Opportunity management
    • Performance reports
    • Permission management
    • Post scheduling
    • Preview functionality
    • Promotions management
    • Queue categories
    • Queue manager
    • Real time monitoring
    • Real time updates
    • Reporting & statistics
    • Request assignment
    • Request routing
    • Role-based permissions
    • Routing options
    • Rule based publishing
    • Rules based algorithms
    • Search functionality
    • Social media integration
    • Social media metrics
    • Social network marketing
    • Social performance management
    • Strategic planning
    • Tag fans and qualify them
    • Tagging
    • Track reach, clicks, leads and measure Earned Media
    • Trend analysis
    • URL customization
    • User activity monitoring
    • User management
    • User photos
    • Video support
    • Visual analytics
    • WYSIWYG editor

    Agorapulse has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Mid Size Business

    Agorapulse supports the following languages:

    English, French, Spanish

    Agorapulse supports the following devices:

    Android, iPhone, iPad

    Agorapulse integrates with the following applications:

    Facebook, Frazer, Instagram, LinkedIn, Shift, Twitter

    Agorapulse offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials

    Related categories

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