About Deskero

Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks. It is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for unique workflows and business needs.

Deskero helps users manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let users take care of all the queries, helping to save time. And it's not just about replying fast to questions, it's about proactively engaging people.

Ease of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.

Key benefits of Deskero

  • Provide multi-channel support working from a single platform

  • Interact with your social channels easily and quickly

  • Provide real-time support to customers with our Live-Chat

  • Gather feedback directly from your website with a widget

  • Customize the look and feel and branding of your help-desk

  • Adapt Deskero to your exact needs using custom fields

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    Arabic, Chinese (Simplified), English, French, German and 4 others, Italian, Portuguese, Russian, Spanish

    Images

    Compact ticket list view allows you to see a minimal glance of your tickets
    Analytics overview that shows relevant insight data for your platform
    Extended ticket list view gives you a more detailed view of your list of tickets
    View all tickets and open individual cases to view their history
    Public portal is what your final client will see when accessing your platform
    Get all information about your clients and their ticket history at a glance
    Ticket timeline view allows you to see a log of all activities regarding a ticket
    Dashboard view allows you to see at a glance tickets that need immediate attention
    Add notes to your tickets to share internal information with other agents
    View 10 more
    Deskero video
    Deskero screenshot: Compact ticket list view allows you to see a minimal glance of your tickets Deskero screenshot: Analytics overview that shows relevant insight data for your platform Deskero screenshot: Extended ticket list view gives you a more detailed view of your list of tickets Deskero screenshot: View all tickets and open individual cases to view their history Deskero screenshot: Public portal is what your final client will see when accessing your platform Deskero screenshot: Get all information about your clients and their ticket history at a glance Deskero screenshot: Ticket timeline view allows you to see a log of all activities regarding a ticket Deskero screenshot: Dashboard view allows you to see at a glance tickets that need immediate attention Deskero screenshot: Add notes to your tickets to share internal information with other agents

    Features

    Total features of Deskero: 90

    • API
    • Access Control
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Archiving & Retention
    • Assignment Management
    • Auto-Responders
    • Automatic Backup
    • Automatic Lead Distribution
    • Automatic Notifications
    • Categorization
    • Chat
    • Chat Transcript
    • Client Portal
    • Collaboration Tools
    • Collaborative Workspace
    • Configurable Workflow
    • Contact History
    • Content Filter
    • Custom Fields
    • Custom Forms
    • Customer Accounts
    • Customer Activity Reporting
    • Customer Complaint Tracking
    • Customer Database
    • Customer History
    • Customizable Branding
    • Customizable Categories
    • Customizable Reporting
    • Customizable Templates
    • Data Filtering
    • Data Import/Export
    • Data Visualization
    • Desktop Notifications
    • Email Integration
    • Email Notifications
    • Email Templates
    • Email Tracking
    • Escalation Management
    • Event Triggered Actions
    • Feedback Collection
    • Feedback Management
    • Help Desk Integration
    • Help Desk Management
    • Instant Messaging
    • Issue Management
    • Issue Tracking
    • Knowledge Base Management
    • Mobile Integration
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Company
    • Multi-Country
    • Multi-Language
    • Performance Reports
    • Permission Management
    • Prioritizing
    • Productivity Reporting
    • Project Time Tracking
    • Real Time Analytics
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Reminders
    • Reporting & Statistics
    • Request Assignment
    • Request Routing
    • Role-Based Permissions
    • Rules-Based Workflow
    • SLA Management
    • SSL Security
    • Search Functionality
    • Self Service Portal
    • Single Sign On
    • Social Media Integration
    • Status Tracking
    • Summary Reports
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Tagging
    • Third Party Integration
    • Timer
    • User Management
    • Visual Analytics
    • Website Integration
    • Widgets
    • Workflow Management

    Alternatives

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    LiveAgent

    4.7
    #2 Alternative to Deskero
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    Deskpro

    4.6
    #3 Alternative to Deskero
    Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters,...

    HaloPSA

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    Reviews

    Overall rating

    4.7 /5
    (106)
    Value for Money
    4.7/5
    Features
    4.5/5
    Ease of Use
    4.8/5
    Customer Support
    4.7/5

    Already have Deskero?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 106
    Ray L.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Deskero allows you to measure I.T., so that you can manage it.

    Reviewed on 20/07/2017

    Pros

    Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently.

    Cons

    A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues.

    Andrea A.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simple, complete, scalable and customizable with API

    Reviewed on 19/08/2020

    We automatized the creation of new customers and leads with API integration, we provide a...

    We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.

    Pros

    The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.

    Cons

    The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.

    Verified Reviewer
    Overall rating
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Good but not cheap

    Reviewed on 05/02/2018

    Pros

    Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

    Cons

    The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

    Response from Deskero (Nabra Ltd)

    Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

    Marc C.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy process to onboard ticketing system for our clients

    Reviewed on 05/02/2020

    We had a lot of request for website maintenance by email and managing these request manually lead...

    We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients.

    By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.

    Pros

    Clean and easy to understand / use interface.

    Support and implementation went smooth and well documented.

    Cons

    We are french based company (Quebec) and the french language pack needs a bit of update.

    Mark K.
    Overall rating
    • Industry: Accounting
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Used for client support email ticketing help desk

    Reviewed on 12/09/2016

    We use Deskero daily for incoming emails to our support address which in turn is auto handed out to...

    We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff.

    The system is quick and efficient.
    We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after.
    We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does.

    If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles.
    Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.

    Pros

    Very easy to use
    Easy to setup, adding external mail account for incoming mails.
    Simple efficient layout. This is important when your agents are staring at it all day.
    Auto allocation of incoming queries is very good.
    Pricing is great

    Cons

    None really, we are on the entry package with a few agents and it has been working well for the last few months.

    Showing 5 reviews of 106 Read all reviews

    Deskero FAQs

    Below are some frequently asked questions for Deskero.

    Deskero offers the following pricing plans:

    • Starting from: $4.00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features) Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features) Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)

    Deskero offers the following features:

    • Additional custom portals
    • Advanced scenario execution
    • Apps (iPhone & Android & Windows Phone)
    • Email importing made simple
    • Exporting knowledge base to social networks
    • Feedback widget
    • Knowledge base
    • Live Chat (real-time)
    • Multi-channel: email, chat, Twitter, Facebook, web, SMS
    • One click reply
    • Open Rest API
    • Reply Macros
    • Reports & analytics
    • Service levels management
    • Simplified workflow
    • Social monitor
    • Ticket assignation rules
    • Top Clients management
    • Turn chat sessions into tickets
    • Twitter, Facebook & LinkedIn integration

    Deskero has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Deskero supports the following languages:

    Arabic, Chinese (Simplified), English, French, German, Italian, Portuguese, Russian, Spanish

    Deskero supports the following devices:

    Android, iPhone, iPad

    Deskero integrates with the following applications:

    Facebook, Gmail, Magento Commerce, Twitter, Wordpress, Zapier, Zendesk Sell

    Deskero offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support

    Related categories

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