About mHelpDesk

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!

Pricing starting from:

$169.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of mHelpDesk

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

$169.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

mHelpDesk Software - mHelpDesk Reports
mHelpDesk Software - mHelpDesk Service Items
mHelpDesk Software - mHelpDesk Invoices
mHelpDesk Software - mHelpDesk Estimates
mHelpDesk Software - mHelpDesk Menu
mHelpDesk Software - mHelpDesk Dashboard
mHelpDesk Software - mHelpDesk Work Orders
View 8 more
mHelpDesk video
mHelpDesk Software - mHelpDesk Reports
mHelpDesk Software - mHelpDesk Service Items
mHelpDesk Software - mHelpDesk Invoices
mHelpDesk Software - mHelpDesk Estimates
mHelpDesk Software - mHelpDesk Menu
mHelpDesk Software - mHelpDesk Dashboard
mHelpDesk Software - mHelpDesk Work Orders

Features

Total features of mHelpDesk: 153

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Approval Process Control
  • Asset Tracking Software
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Billing & Invoicing
  • Business Process Automation
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calibration Management Software
  • Cataloging/Categorization
  • Client Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Database
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization Software
  • Digital Signature Software
  • Discount Management
  • Dispatch Management
  • Document Management Software
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management Software
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling Software
  • Equipment Maintenance Software
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • File Storage
  • Financial Management Software
  • Fixed Asset Management Software
  • Fleet Management Software
  • For Commercial and/or Industrial Electrical Contractors
  • For Schools
  • Forms Management
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • IT Asset Management Software
  • Incident Management Software
  • Inspection Management
  • Intake Management
  • Inventory Auditing
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Optimization Software
  • Invoice Management
  • Irrigation Tracking
  • Job Costing Software
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Rates
  • Landscape Design
  • Maintenance Management Software
  • Maintenance Scheduling
  • Manufacturing Inventory Management Software
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Multi-Location
  • Multiple Billing Rates
  • Offline Time Tracking
  • Online Booking
  • Online Time Clock
  • Online Time Tracking Software
  • Payment Collection in the Field
  • Payment Processing Software
  • Preventive Maintenance Software
  • Pricing Management
  • Project Management Software
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Release Management
  • Reminders
  • Repair Estimates
  • Repair Tickets
  • Report Summary
  • Reporting/Analytics
  • Residential Inspections
  • Residential Properties
  • Retail Inventory Management Software
  • Routing
  • SSL Security
  • Scheduling Software
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Supplier Management
  • Task Management Software
  • Technician Management
  • Templates
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking Software
  • Vendor Management Software
  • Visitor Management Software
  • Warehouse Management Software
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration

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Reviews

Overall rating

4.3 /5
(811)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support Software
4.4/5

Already have mHelpDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 811
Michele
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

mHelp has been a welcome addition to our office. We are finding it to be valuable to our...

Reviewed on 13/03/2018

We got rid of paper invoices, which has allowed us to streamline our billing and has saved our...

We got rid of paper invoices, which has allowed us to streamline our billing and has saved our office countless hours. We are able to view our business at a glance on our computers and even on our phones when we are away from the office. We are just starting to see the benefits of using the scheduling board. The customization features are awesome!

Pros

We started off trying to master the Job, including invoicing but we are now branching off to use the scheduling board and many other aspects of the software. We find it to be user friendly. One of our very favorite features is the customizing capabilities. We are still learning but we are super happy over all with the software.

Cons

Truthfully we are happy with most everything. There are a couple of things we cannot do but we have worked around these issues.

Response from mHelpDesk

Thank you so much for this feedback Michele--we're so happy to have the opportunity to support Hammons. We're glad the customization features have been helpful to your business!

Mas Idayu
Overall rating
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great helpdesk application

Reviewed on 27/07/2022

Pros

It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.

Cons

There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.

Ken
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

mHelpDesk/HomeAdvisor

Reviewed on 03/10/2019

The weaknesses we struggled through for the first 2 years really left it on the back burner as far...

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

Pros

1. The calendar integration with Google worked well and the appointment processing flow was good enough.

2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider.

3. The support team is pretty responsive and helpful when available.

4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature.

Cons

1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances.

2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us.

3. Having more than one invoice and/or email template would've been a huge plus.

4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account.

5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited.

Response from mHelpDesk

Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer.

Mark
Overall rating
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

From Tricycle to Jet Plane

Reviewed on 14/02/2019

Very Positive

Very Positive

Pros

Well organized Custom Fields and Work Types Features. MHelpDesk had every feature on our Deal Breakers List. It also had features we didn't think we would need, that have turned out to be really great.

Cons

Would like to use inventory without having it track in Quickbooks.

Response from mHelpDesk

Thanks so much for sharing this feedback Mark! I also wanted to let you know that you can absolutely use our inventory feature without QuickBooks--please contact our account support team so they can help you get that set up. We appreciate your business!

Stacey
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great value and very customizable

Reviewed on 27/06/2018

Pros

For the pricepoint, it is hard to go wrong here. And while we encountered a few things we couldn't make the system do, neither could Salesforce (and SF wanted 10X the price). We are very happy with out decision for this.

Cons

You have to REALLY think through how you want your workflow, templates, and in particular how you want to name your products and services. It is a headache to go back and change things. Additionally, the search function is painfully slow and counter productive once you get over ~1000 skus. Their database simply can't handle it.

Response from mHelpDesk

Thanks Stacey--we really appreciate the feedback and your business!

Showing 5 reviews of 811 Read all reviews

mHelpDesk FAQs

Below are some frequently asked questions for mHelpDesk.

mHelpDesk offers the following pricing plans:

  • Starting from: $169.00/month
  • Pricing model: Subscription
  • Free Trial: Available

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

mHelpDesk has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

mHelpDesk supports the following languages:

English

mHelpDesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

mHelpDesk integrates with the following applications:

Authorize.Net, Close, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, PayPal, QuickBooks Online Advanced, Quickbooks Online, Stripe, Twilio, WordPress

mHelpDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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