mHelpDesk

Win more jobs and grow your business with mHelpDesk!

About mHelpDesk

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!


Key benefits of mHelpDesk

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!


Images

mHelpDesk Software - mHelpDesk Reports
mHelpDesk Software - mHelpDesk Service Items
mHelpDesk Software - mHelpDesk Invoices
mHelpDesk Software - mHelpDesk Estimates
mHelpDesk Software - mHelpDesk Menu
mHelpDesk Software - mHelpDesk Dashboard
mHelpDesk Software - mHelpDesk Work Orders
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mHelpDesk video
mHelpDesk Software - mHelpDesk Reports
mHelpDesk Software - mHelpDesk Service Items
mHelpDesk Software - mHelpDesk Invoices
mHelpDesk Software - mHelpDesk Estimates
mHelpDesk Software - mHelpDesk Menu
mHelpDesk Software - mHelpDesk Dashboard
mHelpDesk Software - mHelpDesk Work Orders

Not sure about mHelpDesk? Compare with a popular alternative

mHelpDesk

4.3 (815)
Not available in your country
VS.
Highly reviewed

Starting Price

$169.00
month
$14.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

159
162

Integrations

12
40

Ease of Use

4.3 (815)
4.4 (2,061)

Value for Money

3.9 (815)
4.5 (2,061)

Customer Service

4.4 (815)
4.3 (2,061)

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Reviews

Overall rating

4.3 /5
(815)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support Software
4.4/5

Already have mHelpDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 815
Mark
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

From Tricycle to Jet Plane

Reviewed on 14/02/2019

Very Positive

Very Positive

Pros

Well organized Custom Fields and Work Types Features. MHelpDesk had every feature on our Deal Breakers List. It also had features we didn't think we would need, that have turned out to be really great.

Cons

Would like to use inventory without having it track in Quickbooks.

Response from mHelpDesk

Thanks so much for sharing this feedback Mark! I also wanted to let you know that you can absolutely use our inventory feature without QuickBooks--please contact our account support team so they can help you get that set up. We appreciate your business!

Jamie
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Excellent Platform

Reviewed on 11/02/2020

The demo and set up was great! They did the hard part with our onboarding.

The demo and set up was great! They did the hard part with our onboarding.

Pros

The customer service is fantastic! There is not usually a wait time to get a person on the line to assist in any way.

Cons

There are report limitations. I have not been able to create a report that will include customer's email addresses.

Ken
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

mHelpDesk/HomeAdvisor

Reviewed on 03/10/2019

The weaknesses we struggled through for the first 2 years really left it on the back burner as far...

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

Pros

1. The calendar integration with Google worked well and the appointment processing flow was good enough.

2. Invoicing and job dollar tracking worked OK as well. Quickbooks integration came along too late for us to play with or even consider.

3. The support team is pretty responsive and helpful when available.

4. The automatic linking with HomeAdvisor worked well usually. When it did, sending out text message alerts for new leads was a nice feature.

Cons

1. My biggest issue was communication logging. Although the customer note log was a help, it should log ALL communication with the customer. The fact that their development team couldn't get the log to reflect individual and system-generated emails was a HUGE stumbling block when trying to track customer contact instances.

2. They tried to change our package processing after we were with them for a year. Haggled out a deal, but really soured any aspect of expanding its role with us.

3. Having more than one invoice and/or email template would've been a huge plus.

4. It's integration with HomeAdvisor had its ups and downs. They couldn't seem to get on the same page as far was which HomeAdvisor account to bill for and was problematic when we closed a secondary HA account.

5. The report functionality improved a great deal, but was still not flexible enough to use effectively. That may be my issue and not leveraging the custom report capabilities well enough. It was much better lately, but the export capability was still rather limited.

Response from mHelpDesk

Ken, thank you for taking the time to leave a review. We're glad to hear that overall the scheduling and job tracking features work well, and that the automatic customer texting has been valuable. We're sorry to hear that the communication logging isn't as expansive as you would like -- that's something that we're considering for further development in future updates. We're thrilled to see the 5 stars for Customer Support -- that's always a top priority for us. Please give us a call or send us a chat if we can help with anything. Thanks for being a customer.

Brett
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Absolutely Fantastic Customer Support and Easy to use!

Reviewed on 24/05/2018

Organized our service business and made it much easier to operate

Organized our service business and made it much easier to operate

Pros

Whenever there is an issue with anything on the program they are super quick to get it fixed and won't stop until it is fixed. There are not a lot of issues, but every program has its glitches. It is also super easy to use and helps keep us very organized.

Cons

Sometimes the app does act up but it was much better once we switched our cellular device carrier to one with better coverage

Diana
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Customer Support is excellent!

Reviewed on 29/05/2018

Pros

It is feature rich for a great price. It is easy to use and has many tutorials (if even needed). The scheduling and invoicing system are terrific.

Cons

The search function is not very good. I'm told it will be upgraded, but it has been quite awhile now.

Showing 5 reviews of 815 Read all reviews

mHelpDesk FAQs

Below are some frequently asked questions for mHelpDesk.

mHelpDesk offers the following pricing plans:

  • Starting from: $169.00/month
  • Pricing model: Subscription
  • Free Trial: Available

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

mHelpDesk has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

mHelpDesk supports the following languages:

English

mHelpDesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

mHelpDesk integrates with the following applications:

Authorize.Net, Close, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, PayPal, QuickBooks Online Advanced, Quickbooks Online, Stripe, Twilio, WordPress

mHelpDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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