About Comm100 Live Chat
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat.
Front-line marketing and sales, service, and support use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI. Over 6,500 companies worldwide including Rackspace, Fitbit, Thompson Rivers University, and Canadian Blood Services use Comm100 to provide the world’s most personalized live chat experience.
FYI: Discover how prospective students want to be supported and engaged during the pre-enrolment phase in our latest student survey: https://www.comm100.com/resources/report/higher-ed-admissions-report-prospective-student-survey/
Key benefits of Comm100 Live Chat
• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Comm100
Reviewed on 08/10/2018
Great experience so far, pleasure to work with and to communicate with the support if needed!
Great experience so far, pleasure to work with and to communicate with the support if needed!
Pros
I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to!
Cons
Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot)
Response from Comm100 Network Corporation
Hey Borislav,
It¿s really awesome that you¿ve used our product for so long and have had such a great experience with it. Our product team has worked very hard to create a robust and powerful tool so I will be sure to pass your kind words on to them. If you have any ideas on how we can improve please tell us on our customer feedback forum (https://comm100.uservoice.com). Thanks again Borislav!
- Industry: Financial Services Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Comm100
Reviewed on 09/09/2018
Pros
I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove.
Cons
After the release of a new version there were a few things which I did not like - such as the skin of the chat platform, some bugs and lags were appearing while chatting with the customers, however the Comm100 team managed to fix these after the provided by us feedback, so I am overall happy with the Comm100 platform.
Response from Comm100 Network Corporation
Hello Elitsa,
Thank you for the review and product feedback. We think our integrated chat history functionality is a great tool for faster issue resolution, and we¿re happy that you think so too. We also like hearing that our customer support team was able to resolve those issues facing your team. In addition, we are working on upgrading our UI and reviews like yours help build a case internally for this. If you have any other thoughts on what you want to see in the future from Comm100, please share them on our customer feedback forum (https://comm100.uservoice.com). Thanks again Elitsa!
- Industry: Internet
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Great when it was free, but now not really worth it
Reviewed on 26/01/2023
My overall experience with Comm100 was very fair, for what it was worth. Everything about it was...
My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives.
Pros
Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day.
Cons
The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software.
- Industry: Financial Services Software
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Wonderful
Reviewed on 09/08/2018
Pros
Comm100 offers everything you can possibly think of needing as a chat agent . It supports as many users as needed ,provides real time data for the visitors of both the chat and your site and keeps a detailed record for each agent's performance .
Cons
It currently only supports a very bright skin ,which is unpleasant to look at and can be hurtful towards the eyes .Apparently there has been work towards a richer selection ,but we haven't seen the results yet .
Response from Comm100 Network Corporation
Hi Dima, thanks for the 5 stars! We always love hearing from our customers, especially when they say "our product has everything you can possible think of needing as a chat agent". We also love getting constructive feedback as it's the key to meeting our goal of providing the best possible user experience. Regarding the agent console skin, I've shared your feedback with our product team and we are currently working on a project to improve our user interface. A great way to fast-track your ideas to our product roadmap, and cast your vote on other suggested product updates, is on our customer feedback forum (https://comm100.uservoice.com). Our development team looks at every request that is left there. Thanks again for the review Dima!
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Comm100 is mobile friendly!
Reviewed on 08/03/2018
Pros
Real time support system to support customers. During a chat, agents can write notes or client information so that if the customer comes back to chat in the future, a history is already there.
Cons
It will be nice to have an auto-log out if agent has been idle for more than 30 mins. Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins.
Response from Comm100 Network Corporation
Hi there, thank you for taking time to write us a review. It's great to hear that you've found our live chat to be mobile friendly and that it keeps a good record of customer
inquiries. Regarding auto-log out, you can set this up in our desktop version (Please go to https://www.comm100.com/livechat/download.aspx to download.) As for the alarm reminder, you can set up a similar function through automatically stopping chats if visitors go inactive. Please refer to this article https://www.comm100.com/livechat/knowledgebase/set-up-a-timer-to-automatically-stop-chats-if-visitors-have-been-inactive.html for details. If you would like to have a specific alarm on agent side, you are always welcome to leave your thoughts in our Feedback Forum (https://comm100.uservoice.com/). We always appreciate any ideas to help us make our product better for you, and our team consider every suggestion left. Thank you again for your review!
Comm100 Live Chat FAQs
Below are some frequently asked questions for Comm100 Live Chat.Q. What type of pricing plans does Comm100 Live Chat offer?
Comm100 Live Chat offers the following pricing plans:
- Starting from: $31.00/month
- Pricing model: Subscription
- Free Trial: Available
Live chat, messaging, ticketing, email, SMS, social & knowledge base - all in one.
Q. Who are the typical users of Comm100 Live Chat?
Comm100 Live Chat has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Comm100 Live Chat support?
Comm100 Live Chat supports the following languages:
Bulgarian, Chinese, Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish, Turkish
Q. Does Comm100 Live Chat support mobile devices?
Comm100 Live Chat supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Comm100 Live Chat integrate with?
Comm100 Live Chat integrates with the following applications:
Adobe Commerce, Cisco, Drupal, Dynamics 365, GoToMeeting, Instagram, Join.Me, Joomla, Meta for Business, Salesforce Sales Cloud, Shopify, Twitter/X, WhatsApp, WordPress, Zapier, Zendesk Suite
Q. What level of support does Comm100 Live Chat offer?
Comm100 Live Chat offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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