About Comm100 Live Chat

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including screen sharing, auto-translation, routing, and audio and video chat.

Front-line marketing and sales, service, and support use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI. Over 6,500 companies worldwide including Rackspace, Fitbit, Thompson Rivers University, and Canadian Blood Services use Comm100 to provide the world’s most personalized live chat experience.

FYI: Discover how prospective students want to be supported and engaged during the pre-enrolment phase in our latest student survey: https://www.comm100.com/resources/report/higher-ed-admissions-report-prospective-student-survey/


Key benefits of Comm100 Live Chat

• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience


Images

Comm100 Live Chat Software - Manage all channels from a single unified platform
Comm100 Live Chat Software - Chat Window
Comm100 Live Chat Software - Conversions
Comm100 Live Chat Software - Chat Volume
Comm100 Live Chat Software - Web, Desktop & Mobile App
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Comm100 Live Chat video
Comm100 Live Chat Software - Manage all channels from a single unified platform
Comm100 Live Chat Software - Chat Window
Comm100 Live Chat Software - Conversions
Comm100 Live Chat Software - Chat Volume
Comm100 Live Chat Software - Web, Desktop & Mobile App

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Comm100 Live Chat

4.7 (106)
VS.
Highly reviewed

Starting Price

$31.00
month
$39.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

71
171

Integrations

16
41

Ease of Use

4.7 (106)
4.4 (1,044)

Value for Money

4.4 (106)
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Customer Service

4.6 (106)
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Reviews

Overall rating

4.7 /5
(106)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support Software
4.6/5

Already have Comm100 Live Chat?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 106
Borislav
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Comm100

Reviewed on 08/10/2018

Great experience so far, pleasure to work with and to communicate with the support if needed!

Great experience so far, pleasure to work with and to communicate with the support if needed!

Pros

I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to!

Cons

Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot)

Response from Comm100 Network Corporation

Hey Borislav,

It¿s really awesome that you¿ve used our product for so long and have had such a great experience with it. Our product team has worked very hard to create a robust and powerful tool so I will be sure to pass your kind words on to them. If you have any ideas on how we can improve please tell us on our customer feedback forum (https://comm100.uservoice.com). Thanks again Borislav!

Dobromir
Overall rating
  • Industry: Accounting Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

I can say that my overall experience is pretty good. I like working with this software.

Reviewed on 20/12/2017

Pros

The chat is user friendly and easy to use. It's quick and smooth. I like the custom/personal canned messages and I use them a lot. I am always informed about the down times of the servers and the software updates. The admin panel of the chat has pretty useful tools. The history and report sections are full of options and different gadgets that I use every day.

Cons

I do not like that the chat agents have only 1 available theme. The old version of the chat was a lot darker and when we changed to the new chat , I had a hard time to get used with it. Now , we are not able to change that while/light theme. I would love if we have at least 1 available dark theme.

There is no "Feedback/Bug/Report" Button. There was a Feedback button ,however it was available for short period of time when the new chat was introduced. I found a few bugs, that I would like to report , however with no feedback button I am not able to do it.

Response from Comm100 Network Corporation

Hi Dobromir, thanks for providing such detailed comments! We're happy that you enjoy using our live chat product. Sorry to hear that you find our new theme too bright and prefer a dark theme. We've already sent this feedback to our product team for further improvement. Regarding the Feedback/Bug/Report button, it was introduced to collect feedback for our beta version of HTML5 based Agent Console. That's why it's not available when the HTML5 based Agent Console is out of beta. The good news is that we're actually planning to add it back to the Agent Console, enabling our customers to submit feedback easily on a regular basis. And at present, for any feedback you might have, please send them to [email protected], or chat with us online. Thanks again for your review.

Terrum
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Great when it was free, but now not really worth it

Reviewed on 26/01/2023

My overall experience with Comm100 was very fair, for what it was worth. Everything about it was...

My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives.

Pros

Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day.

Cons

The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software.

Elitsa
Elitsa
Overall rating
  • Industry: Financial Services Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Comm100

Reviewed on 09/09/2018

Pros

I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove.

Cons

After the release of a new version there were a few things which I did not like - such as the skin of the chat platform, some bugs and lags were appearing while chatting with the customers, however the Comm100 team managed to fix these after the provided by us feedback, so I am overall happy with the Comm100 platform.

Response from Comm100 Network Corporation

Hello Elitsa,

Thank you for the review and product feedback. We think our integrated chat history functionality is a great tool for faster issue resolution, and we¿re happy that you think so too. We also like hearing that our customer support team was able to resolve those issues facing your team. In addition, we are working on upgrading our UI and reviews like yours help build a case internally for this. If you have any other thoughts on what you want to see in the future from Comm100, please share them on our customer feedback forum (https://comm100.uservoice.com). Thanks again Elitsa!

Dima
Overall rating
  • Industry: Financial Services Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Wonderful

Reviewed on 09/08/2018

Pros

Comm100 offers everything you can possibly think of needing as a chat agent . It supports as many users as needed ,provides real time data for the visitors of both the chat and your site and keeps a detailed record for each agent's performance .

Cons

It currently only supports a very bright skin ,which is unpleasant to look at and can be hurtful towards the eyes .Apparently there has been work towards a richer selection ,but we haven't seen the results yet .

Response from Comm100 Network Corporation

Hi Dima, thanks for the 5 stars! We always love hearing from our customers, especially when they say "our product has everything you can possible think of needing as a chat agent". We also love getting constructive feedback as it's the key to meeting our goal of providing the best possible user experience. Regarding the agent console skin, I've shared your feedback with our product team and we are currently working on a project to improve our user interface. A great way to fast-track your ideas to our product roadmap, and cast your vote on other suggested product updates, is on our customer feedback forum (https://comm100.uservoice.com). Our development team looks at every request that is left there. Thanks again for the review Dima!

Showing 5 reviews of 106 Read all reviews

Comm100 Live Chat FAQs

Below are some frequently asked questions for Comm100 Live Chat.

Comm100 Live Chat offers the following pricing plans:

  • Starting from: $31.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Live chat, messaging, ticketing, email, SMS, social & knowledge base - all in one.

Comm100 Live Chat has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Comm100 Live Chat supports the following languages:

Bulgarian, Chinese, Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish, Turkish

Comm100 Live Chat supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Comm100 Live Chat integrates with the following applications:

Adobe Commerce, Cisco, Drupal, Dynamics 365, GoToMeeting, Instagram, Join.Me, Joomla, Meta for Business, Salesforce Sales Cloud, Shopify, Twitter/X, WhatsApp, WordPress, Zapier, Zendesk Suite

Comm100 Live Chat offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Comm100 Live Chat.