About amoCRM

amoCRM is the world's first messenger-based sales solution. It excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. We support all major messenger platforms. Create your own chatbots with our code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Plus managers love our analytics, reporting and automation capabilities.

Treat your sales team to a vast array of useful tools to work with your leads. Lead generation is simple with our easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. Perfect messenger-based sales solution for entrepreneurs, small, and medium businesses.

With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. Our in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with our mobile app available both on iOS and Android.

We’ve made the setup process as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. We offer our clients free onboarding and setup assistance, as well as multichannel support during business hours.

Key benefits of amoCRM

  • amoCRM is a powerful tool for converting leads into valuable clients, which supports contact, lead and task management, plus sales analytics and 2-way email sync.
  • Messenger integrations will help you to connect with your customers over the most convenient communication channel. With our chatbot builder, your business can be online 24/7, any day of the week.
  • An interactive digital pipeline makes automating routine tasks a breeze, so users can focus on client relationships, not on busywork.
  • Automation also triggers actions and alerts so users always initiate interaction when the lead is most responsive.
  • No longer tied to the desktop - all emails, calls, and chats are seamlessly synced across mobile and tablet too.
  • amoCRM integrates with other great services like MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier, Stripe, Facebook, Instagram and more.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English, Russian, Spanish

    Images

    Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.
    Lead cards store all the interaction happening with the lead, and custom fields will help you store all the relevant data about contacts, company, and more.
    Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business.
    Automate the routine and boost your sales team productivity. Less boring tasks - more valuable input from your salespeople.
    Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more.
    Keep a keen eye on your state of affairs with our in-depth analytics. Sales data, forecasts, event logs and more.
    Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free.
    We support all major messenger platforms: Facebook Messenger, Instagram, WeChat, Viber, Skype, Telegram.  Chat with your customers the way they like it.
    View 9 more
    amoCRM video
    amoCRM screenshot: Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date. amoCRM screenshot: Lead cards store all the interaction happening with the lead, and custom fields will help you store all the relevant data about contacts, company, and more. amoCRM screenshot: Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business. amoCRM screenshot: Automate the routine and boost your sales team productivity. Less boring tasks - more valuable input from your salespeople. amoCRM screenshot: Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more. amoCRM screenshot: Keep a keen eye on your state of affairs with our in-depth analytics. Sales data, forecasts, event logs and more. amoCRM screenshot: Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free. amoCRM screenshot: We support all major messenger platforms: Facebook Messenger, Instagram, WeChat, Viber, Skype, Telegram.  Chat with your customers the way they like it.

    Features

    Total features of amoCRM: 160

    • API
    • Access Controls/Permissions
    • Account Alerts
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Alerts/Notifications
    • Anti Spam
    • Appointment Scheduling Software
    • Archiving & Retention
    • Auto-Dialer
    • Behavior Tracking
    • Built-In Database
    • Business Card/Badge Scanning
    • Buyer Management
    • CRM Software
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Call Center Management
    • Call List Management
    • Call Management
    • Call Recording Software
    • Call Reporting
    • Call Transfer
    • Campaign Management Software
    • Campaign Personalization
    • Cataloging/Categorization
    • Channel Management Software
    • Chat/Messaging
    • Churn Management
    • Client Tracking
    • Collaboration Tools
    • Commission Management
    • Communication Management
    • Community Management
    • Configurable Workflow
    • Contact Database
    • Contact Management Software
    • Contextual Search
    • Contract/License Management
    • Customer Database
    • Customer Segmentation
    • Customer Support Software
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Dashboard Software
    • Data Dictionary Management
    • Data Import/Export
    • Data Management Software
    • Document Management Software
    • Document Storage
    • Drag & Drop
    • Duplicate Detection
    • Dynamic Modeling
    • Email Distribution
    • Email Management Software
    • Email Marketing Software
    • Email Response Control
    • Email Templates
    • Email Tracking Software
    • Engagement Analytics
    • Event Triggered Actions
    • Exception Reporting
    • Expense Tracking
    • Field Sales Management
    • For Sales Teams/Organizations
    • Forecasting
    • Forms Management
    • Goal Management
    • Graphical Data Presentation
    • Historical Reporting
    • IVR / Voice Recognition
    • Inbox Management
    • Interaction Tracking
    • Interaction Tracking
    • Interactive Content
    • Internal Chat Integration
    • Knowledge Management Software
    • Landing Pages/Web Forms
    • Lead Capture Software
    • Lead Distribution
    • Lead Generation Software
    • Lead Management Software
    • Lead Nurturing Software
    • Lead Qualification
    • Lead Segmentation
    • List Management
    • Live Chat Software
    • Marketing Automation Software
    • Match & Merge
    • Membership Management Software
    • Microsoft Outlook Integration
    • Mobile Access
    • Mobile Alerts
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Currency
    • On-Demand Communications
    • Opportunity Management
    • Performance Management
    • Performance Metrics
    • Personalization and Behavioral Targeting Software
    • Pipeline Management
    • Pipeline Reports
    • Planning Tools
    • Predictive Analytics Software
    • Prioritization
    • Product Catalog
    • Progress Tracking
    • Project Management Software
    • Proposal Generation
    • Prospecting Tools
    • Real Time Notifications
    • Referral Tracking
    • Relationship Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Escalation
    • Routing
    • SMS Marketing Managment
    • SMS Messaging
    • SSL Security
    • Sales Approval
    • Sales Forecasting Software
    • Sales Pipeline Management
    • Sales Reports
    • Sales Trend Analysis
    • Scheduling Software
    • Search/Filter
    • Segmentation
    • Self Service Data Preparation
    • Self Service Portal
    • Shared Contacts
    • Social Media Integration
    • Source Tracking
    • Statistical Analysis Software
    • Status Tracking
    • Summary Reports
    • Tagging
    • Target Account Identification
    • Task Management Software
    • Task Scheduling
    • Team Assignments
    • Template Management
    • Territory Management
    • Third Party Integrations
    • To-Do List
    • Visual Analytics
    • Voice Mail
    • Volunteer Management Software
    • Web Forms
    • Web-based Deployment
    • Website Integration
    • Widgets
    • Workflow Management Software
    • XML / RSS

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    Reviews

    Overall rating

    4.5 /5
    (132)
    Value for Money
    4.5/5
    Features
    4.3/5
    Ease of Use
    4.4/5
    Customer Support Software
    4.4/5

    Already have amoCRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 132
    Felipe P.
    Overall rating
    • Industry: Financial Services Software
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great features and nice customer service at a fair price

    Reviewed on 22/07/2020

    Price is reasonable for all feature in get and customer service is exceptional.

    Price is reasonable for all feature in get and customer service is exceptional.

    Pros

    They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way.

    They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.

    Cons

    The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

    Matthew B.
    Overall rating
    • Industry: Automotive
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Cost-effective yet powerful CRM alternative

    Reviewed on 26/01/2021

    This is a good company. They are new enough to not be tied to old technology, but old enough to...

    This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well.

    Pros

    This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls.

    The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM.

    Cons

    The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this.

    Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient.

    The smartphone app could be better too.

    Nikolay R.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Not very intuitive software

    Reviewed on 29/10/2019

    You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not...

    You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not flexible enough.

    Pros

    It does keep track of my customers. It does email the reports well. I can automate some features, even if they are not really set up well.

    Cons

    It's not intuitive at all. It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up. The work flow really needs to be explained better somehow.

    Brian møller J.
    Overall rating
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

    Reviewed on 12/02/2018

    I finally have the needed tool to give my customer service as I desired. I can finally correct the...

    I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for.

    It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

    Pros

    I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity.

    I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute.
    There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface.
    And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company.

    I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit.

    I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

    Cons

    Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

    Roman Y.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Good CRM for Mid-size companies

    Reviewed on 26/01/2019

    We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for...

    We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price.

    Pros

    - Huge variety of integrations with different analytics services and call-tracking services
    - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations
    - Create your own widgets. For example we use widget that stores different useful links for our managers
    - Get analytics of your sales in total and get information per manager
    - Attach tasks to your leads, so manager won't miss when he should contact client
    - You can integrate your PBX system into amoCRM, so you can do calls directly from CRM

    Cons

    - Lack of customization in reports, especially when you have several projects in one account
    - It's expensive for small projects

    Showing 5 reviews of 132 Read all reviews

    amoCRM FAQs

    Below are some frequently asked questions for amoCRM.

    amoCRM offers the following pricing plans:

    • Starting from: $15.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Base: $15 per user, per month Advanced: $25 per user, per month Enterprise: $45 per user, per month Plans are billed annually.

    We do not have any information about amoCRM features

    amoCRM has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    amoCRM supports the following languages:

    English, Russian, Spanish

    amoCRM supports the following devices:

    Android (Mobile), iPhone (Mobile)

    amoCRM integrates with the following applications:

    ActiveCampaign, Asterisk, Dropbox Business, Facebook, Formstack Forms, Gmail, Google Ads, Google Analytics, Google Calendar, Google Contacts, Instagram, Joomla, JumpBox for the Asterisk Telephony System, Kixie PowerCall, LiveChat, Mailchimp, Mailchimp Transactional Email, Microsoft 365, Microsoft Outlook, Olark, PieSync, QuickBooks Online Advanced, SharpSpring, Slack, SnapEngage, Stripe, Telegram, Tidio, Toky, Twilio Voice, Unbounce, WordPress, Wufoo, Xero, Zapier, Zendesk

    amoCRM offers the following support options:

    Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for amoCRM.