Yonyx
About Yonyx
PROBLEM:
Your level 1 customer support consists of largely repetitive issues, but despite constant training & investment in developing thousands of knowledgebase articles, you find it hard to deliver consistent service with high CSAT rating within your budget!
You have published all sorts of information from your portal for customer self-service but the usage is very low. Customers complain they have a hard time finding the right article and if they do find one – it is intimidating going through it while skipping over sections not relevant to them!
Is there a better way?
SOLUTION:
Yonyx provides a solution to this problem by enabling organizations to create interactive guides in the form of multimedia flowcharts. Unlike traditional call scripts used in call centers, Yonyx Interactive Guides truly provide a navigational aide to Agents – as they help customers along known resolution pathways.
When used for Internal use by the Organization, Agents see a 15% improvement in their productivity – as they no longer have to search among thousands of articles to help customers, or convert linear articles into conversation with customers. At the end of each incident, they can generate a transcript of their customer interaction with the click of a button saving precious minutes of documentation with each call.
Customers love to go through Yonyx Interactive Guides as they see information presented to them incrementally. Due to the interactive nature of these guides & the rich multimedia content each step can contain, the information is always relevant to customers and easy to follow. Organizations see a substantial increase in usage of customer self service whey they deploy Yonyx interactive guides!
To learn more, please visit http://corp.yonyx.com
Key benefits of Yonyx
1. Reduction in AHT (Average Handle Time)
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service
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- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very useful Tool
Reviewed on 20/09/2018
Pros
Yonyx is the one of the best tool for enterprise admin to setup self-help portal.
Using this end users can resolve their queries by own and its reduces load from IT HelpDesk.
Cons
There is should features which send alearts for less or non used Yonices, which helps us to update Yonyx with latest information.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Product backed by Great Support
Reviewed on 13/09/2016
We have been one of the early adopters of Yonyx and It has come a long way since. We use this for...
We have been one of the early adopters of Yonyx and It has come a long way since. We use this for our customer facing Knowledge needs creating Yonnices for targetted use cases for Upgrade planners, New feature and release enablements and troubleshooting complex issues, where traditional kKB articles do not add value. The beauty of Yonyx is that you can plug-in a video or a screen-shot or reference an existing document at any stage of the guide and make it very interactive
Pros
Great Support
Continuous enhancements over years based on customer feedback.
Easy Integration with CRM system for seamless channel escalation
Ease and use and Interactive
Great value for money
Cons
It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue.
The admin console could be a bit more user-friendly.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Scripting for Call Center
Reviewed on 18/10/2023
Pros
easy to modify and visually appealing. My favorite feature is the name and industry autofill to the customer
Cons
it needs to be more fool proof. I tend to get lost in the scripting. Also wish it was integrated with our dialing system/crm
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Yonyx changed the game
Reviewed on 19/09/2018
Pros
My company uses Yonyx for quick navigation through a script that has many moving parts. It made our conversations with clients much more fluid and efficient. It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
Cons
It can take some time for the initial set up, but once it is up and going it is super fast and easy to navigate .
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great tool for providing consistent omni-channel customer experience
Reviewed on 30/01/2018
Pros
- consistent message across different channels
- ensures agent wise process adherence
- ensures first contact resolution
- great for a knowledge base
Cons
- improvements can be made on the development portal to drag and drop nodes to make it agile to develop
Yonyx FAQs
Below are some frequently asked questions for Yonyx.Q. What type of pricing plans does Yonyx offer?
Yonyx offers the following pricing plans:
- Starting from: $25.00/month
- Pricing model: Subscription
- Free Trial: Available
http://corp.yonyx.com/pricing
Q. Who are the typical users of Yonyx?
Yonyx has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Yonyx support?
Yonyx supports the following languages:
Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai
Q. Does Yonyx support mobile devices?
Yonyx supports the following devices:
Q. What other apps does Yonyx integrate with?
Yonyx integrates with the following applications:
Freshdesk, Google Chrome, Google Sheets, Microsoft Dynamics 365 Business Central tegossuite, Microsoft Dynamics 365 Customer Voice, NetSuite, Oracle B2C Service, Oracle CRM On Demand, Oracle Sales, Oracle Service, Postman, Postman SMTP, Salesforce Einstein, Salesforce Field Service, Salesforce Manufacturing Cloud, Salesforce Marketing Cloud, Salesforce Platform, Salesforce Reports Power BI Connector, Salesforce Revenue Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Starter, Salesforce and Jira Connector, Salesforce for Automotive, Salesforce for Retail, Salesforce for Transportation & Logistics, Salesforce for Travel & Hospitality, Salesforce.org Education Cloud, Salesforce.org Nonprofit Cloud, ServiceNow, Zapier, Zendesk Suite, Zoho CRM, Zoho CRM Plus
Q. What level of support does Yonyx offer?
Yonyx offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)
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