TrackerRMS
We help recruitment firms grow and increase profitability
4.6 /5 (157 reviews) Write a Review!TrackerRMS Overview
What is TrackerRMS?
At Tracker, our mission is to help recruitment and staffing firms build better relationships, workflows, and revenue with our integrated Recruitment ATS and CRM.
Work Fast, Not Hard
Manage the entire recruitment workflow from candidate sourcing to submittal to placement and beyond with Tracker. Eliminate time consuming manual data entry and let your team move quickly through each step of the recruitment process.
Manage All Relationships
One platform to manage your candidates, client contacts and leads, job and placement records, and everything in between. Everything is connected with seamless integration, making everyone’s job easier.
Empower with Analytics
The power of Tracker is in its integration and robustness, so that all of your business information is held within a single application. Every field of data within Tracker is available to you to use in building Custom Reports using tables, charts or trend reporting. Easily see what’s going on in your recruitment and sales pipelines, in one comprehensive system.
Succeed with Support
Our Client Support Team is on call to assist whenever and wherever they can. We take pride in our support team’s ability to understand your needs, help with questions and best practices, or assist when things go wrong.
About Tracker
Like all businesses, we were looking for the best possible software to run our own recruitment company efficiently and profitably. We couldn’t find it, so we built Tracker. Over the last 12 years, we have developed Tracker into a leading cloud-based Recruitment, Applicant Tracking and CRM software provider serving the Recruitment Industry. Our culture of ‘Relationships First’ keeps us focused on building a platform that helps recruitment firms build better businesses by building better relationships.
In Closing
Our vision is to help recruitment and staffing firms grow their businesses by using Tracker to build better relationships and to run their operations more effectively--the end result being the ability to build better relationships and increase growth and profitability.
TrackerRMS Overview
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TrackerRMS Reviews
TrackerRMS Reviews
So much better than Bullhorn
Customer service is great! They are always very helpful and timely and even came out with a chat feature for immediate assistance.
First-time ATS admin, Experienced CRM User
The value of TrackerRMS can only be appreciated when the platform is being used to its fullest capacity by everyone on your team. If there is someone not committed to the process, the data input accuracy, or their due diligence, it decreases the potential of what this system can offer. Having impressively responsive customer success and account management team at TrackerRMS means that there shouldn't be any excuse for underutilization.
Our Company specializes in legal recruitment for large to mid size International Law Firms and in –house legal team. As an experienced recruiter, I have always relied upon my database system to assist and keep up to date with my day to day work movements; as well as my candidates, clients, jobs and future leads. A good database system is like your second brain, your on line PA and at times your motivator! This is what Tracker RMS provides for me, a system that I can rely on at any time, where ever I am in the world, I can simply logon and keep abreast of my business .
Over the years I have used a variety of database systems, some basic and some complicated, but Tracker RMS supersedes all of the previous systems I have used. It is a simple and easy tool to use, which never causes any issues or complications as I have had in the past with other systems; and yet provides such a high level of organization and information gathering. Every morning, I can log on and see what active jobs I have, new candidates who have registered are highlighted to me, I am reminded of tasks that I need to do, and I can scroll through and remind myself of conversations recently had with both Client Firms and candidates. When a job comes in, I can search for the relevant candidates easily and quickly - moving from their CV, to my contact notes, to previous history is so simple with no long pauses and extra quirks, everything as a recruiter that you need. This is particularly important if you need immediate access to a variety of information whilst on a call. No time for long pauses as you move from screen to screen! If I need to check on the financials, the invoices or outgoing bills are all to hand and can be shown in a variety of charts to help me monitor the company finances. Every Friday I have to go in and make sure that the temporary workers have all completed their on line timesheets and then, with one click of a button, send it over to the Client to approve - from this the invoice is then generated. Nice and simple and my Clients really appreciate the on line time sheet facility!
From the start, the team at Tracker RMS have given outstanding customer service. No problem is to small from them and they really go out their way to provide an extra level of service. They seem to understand your business needs and are always one step ahead! They also listen to your suggestions as a recruiter; the continuous improvement and development of Tracker RMS is a joy and excitement to watch! It is easy to update the agency website with new jobs listed on Tracker RMS, as it is all linked together and gives the candidates the ability to register through the website and their details fall into Tracker. It really gives the agency an extra level of professionalism and is a time saving device!
Tracker RMS works well for the small recruitment agency as well as the larger agency. Having worked previously in larger agencies, I found that generally people were reluctant to feed information into the database system and keep their movements up to date. I was continuously frustrated by my colleagues. Their plea was that the inputting of information was time consuming, of no benefit, that they did not understand how to do it, etc. None of this could apply to Tracker RMS and, as the business grows, I can envisage that Tracker RMS would provide the perfect system to bring a large group of people together to work effectively and efficiently as a team.
I am delighted with Tracker RMS and now in my second year of use there is quite simply no turning back! I would be lost with out it! Thank you Tracker RMS !
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So much better than Bullhorn
Pros
The best thing about TrackerRMS is how customizable it is. We are able to edit fields, lists, create reports, and see everything in real time which has improved the efficiency of our operations
Cons
There are some fields that we are unable to pull into our custom reports so we have to ask customer service to make the report for us which takes extra time. It would be better if all fields could be pulled into any report.
First-time ATS admin, Experienced CRM User
The value of TrackerRMS can only be appreciated when the platform is being used to its fullest capacity by everyone on your team. If there is someone not committed to the process, the data input accuracy, or their due diligence, it decreases the potential of what this system can offer. Having impressively responsive customer success and account management team at TrackerRMS means that there shouldn't be any excuse for underutilization.
Pros
I appreciate how TrackerRMS offers many ways to accomplish the same result. It doesn't force me to do any activity using a singular approach. I have experience with CRMs; however, this is my first encounter with an Applicant Tracking System, so coming into this organization, I reset my expectations. What worked on other platforms wasn't going to apply to this one and, more often than not, not being realistic with ANY software can create negative experiences.
The FAQs, orientation videos, and support via the account management and success teams make learning the functionality easier than most systems. The trick is actually to focus on the material, though. If you do, you'll be interacting with everything the platform has to offer and more in no time. If you don't, I guarantee it'll be a source of frustration because it is the same with learning anything new or unfamiliar. Having the ability to store communications, documentation, comments, company, and candidate details all in one place is more of a strength than most realize. It reduces the time you have to search for things in your e-mail, cloud storage, desktop, etc.
The workflow is logical, and the customizations allow for a company or department to generate specific reporting applicable to their team. The LinkedIn integration, ability to forward e-mails to a record, change dashboards, and streamline processes as you see fit is a tremendous asset.
Cons
The "con" section of any review never seems fair to the company, from my perspective. What I see as unfavorable from my view may be a positive for someone else. The platform does what it promises. It allows you to track leads, add details to records, manage candidates, automate marketing campaigns, integrate with applicable apps such as LinkedIn, track time, manage payroll, store documents, and produce detailed reports.
The only con I have with the system is the information being put into it by the other fallible human beings (nothing and no one is perfect). What goes in is what comes out. Not having everyone be as conscientious of their data entry is the source of my frustration as an admin.
Some may say "inflexibility" and a lack of customization are cons. However, from a development standpoint, the more flexibility and custom options you build for clients, the higher the risk for issues. So even if some of my ideas are great ones, that doesn't mean they belong in a system with thousands of others that it'd negatively impact in the end.
Excellent customization options and customer service
Pros
We have a very unique program and one of the things we liked most about Tracker was their ability to jump in and customize the software to accompany our program's vernacular. It fits most of our needs and allows our program to truly focus on our mission. The customer service through Michelle Crisp has been five star since day one. She is professional and knows how to get us what we need in a timely manner so we can continue to focus on our day to day tasks. I have worked with many of the larger software platforms and this is user friendly in comparison.
Cons
There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow. It's very difficult to deal with if that happens.
Our Company specializes in legal recruitment for large to mid size International Law Firms and in –house legal team. As an experienced recruiter, I have always relied upon my database system to assist and keep up to date with my day to day work movements; as well as my candidates, clients, jobs and future leads. A good database system is like your second brain, your on line PA and at times your motivator! This is what Tracker RMS provides for me, a system that I can rely on at any time, where ever I am in the world, I can simply logon and keep abreast of my business .
Over the years I have used a variety of database systems, some basic and some complicated, but Tracker RMS supersedes all of the previous systems I have used. It is a simple and easy tool to use, which never causes any issues or complications as I have had in the past with other systems; and yet provides such a high level of organization and information gathering. Every morning, I can log on and see what active jobs I have, new candidates who have registered are highlighted to me, I am reminded of tasks that I need to do, and I can scroll through and remind myself of conversations recently had with both Client Firms and candidates. When a job comes in, I can search for the relevant candidates easily and quickly - moving from their CV, to my contact notes, to previous history is so simple with no long pauses and extra quirks, everything as a recruiter that you need. This is particularly important if you need immediate access to a variety of information whilst on a call. No time for long pauses as you move from screen to screen! If I need to check on the financials, the invoices or outgoing bills are all to hand and can be shown in a variety of charts to help me monitor the company finances. Every Friday I have to go in and make sure that the temporary workers have all completed their on line timesheets and then, with one click of a button, send it over to the Client to approve - from this the invoice is then generated. Nice and simple and my Clients really appreciate the on line time sheet facility!
From the start, the team at Tracker RMS have given outstanding customer service. No problem is to small from them and they really go out their way to provide an extra level of service. They seem to understand your business needs and are always one step ahead! They also listen to your suggestions as a recruiter; the continuous improvement and development of Tracker RMS is a joy and excitement to watch! It is easy to update the agency website with new jobs listed on Tracker RMS, as it is all linked together and gives the candidates the ability to register through the website and their details fall into Tracker. It really gives the agency an extra level of professionalism and is a time saving device!
Tracker RMS works well for the small recruitment agency as well as the larger agency. Having worked previously in larger agencies, I found that generally people were reluctant to feed information into the database system and keep their movements up to date. I was continuously frustrated by my colleagues. Their plea was that the inputting of information was time consuming, of no benefit, that they did not understand how to do it, etc. None of this could apply to Tracker RMS and, as the business grows, I can envisage that Tracker RMS would provide the perfect system to bring a large group of people together to work effectively and efficiently as a team.
I am delighted with Tracker RMS and now in my second year of use there is quite simply no turning back! I would be lost with out it! Thank you Tracker RMS !
Tracker RMS - a fantastic end to end recruitment solution
Pros
1. New layout to allow you to create any tabs and content are great. I have a layout for my sales team that is different to my recruitment team.
2. Weekly webinars are great and online help files are ideal for startup companies. System is really quick unlike others that I have used.
3. Rich in features from prospecting to placements. Job board searching works really well for sourcing and with only one system needed for all aspects of our business, TrackerRMS work well for us and integrates into our QuickBooks system so saves us a lot of time.
Cons
1. The campaign tool is excellent and whist its great that it tracks bounce backs it would be ideal if it could tell me which landing pages the contacts have clicked on
2. TrackerRMS is an end to end tool so it can be a little intimidating at first. The team were very helpful in guiding me through training and making sure I understood the workflow. Once you get the basics its easy.
3 They did not have a big web presence and I only found them though Software Advice.
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TrackerRMS Pricing
TrackerRMS Pricing
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TrackerRMS Features
TrackerRMS Features
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Categories
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Additional information for TrackerRMS
Additional information for TrackerRMS
Key features of TrackerRMS
- Contact & Activity Management
- Custom Reporting, Dashboards & Analytics
- Invoicing & Payments
- Mobile Access
- Multi-Territory/Multi-Currency
- Products & Services Rate Cards
- Sales Lead & Opportunity Management
- Standard Reports & Dashboards
Benefits
Manage All Relationships - Never miss a call or activity. Track all your customer relationships and candidate information and opportunities in one centralized place
One Place For Sourcing - Never leave the system and Improve your Recruiter’s efficiency. Run fast and accurate searches for all your internal candidates and job board applicants together
Any Browser Or Mobile - Manage all of your sales, recruiting and onboarding needs in one place; anytime, anywhere
Simple To Use - From posting vacancies to Job boards to customizing your workflow, TrackerRMS Is easy to deploy and offers great ongoing and personalized support
TrackerRMS FAQs
TrackerRMS FAQs
Below are some frequently asked questions for TrackerRMS.
Q. What type of pricing plans does TrackerRMS offer?
TrackerRMS offers the following pricing plans:
Starting from: £70.00/month
Pricing model: Subscription
Free Trial: Available
Q. What are the main features of TrackerRMS?
TrackerRMS offers the following features:
- Contact & Activity Management
- Custom Reporting, Dashboards & Analytics
- Invoicing & Payments
- Mobile Access
- Multi-Territory/Multi-Currency
- Products & Services Rate Cards
- Sales Lead & Opportunity Management
- Standard Reports & Dashboards
Q. Who are the typical users of TrackerRMS?
TrackerRMS has the following typical customers:
Small Business, Mid Size Business
Q. What languages does TrackerRMS support?
TrackerRMS supports the following languages:
English
Q. What type of pricing plans does TrackerRMS offer?
TrackerRMS has the following pricing plans:
Subscription
Q. Does TrackerRMS support mobile devices?
We do not have any information about what devices TrackerRMS supports
Q. What other apps does TrackerRMS integrate with?
TrackerRMS integrates with the following applications:
CloudCall, CloudCall, EMERGE Background Checks, Gmail, Google Calendar, HubSpot CRM, Microsoft Outlook, QuickBooks Online Advanced, RightSignature, Zapier
Q. What level of support does TrackerRMS offer?
TrackerRMS offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Customer service is great! They are always very helpful and timely and even came out with a chat feature for immediate assistance.