About Nutshell
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software.
Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price.
Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field.
Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability.
In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.
Pricing starting from:
$19.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Nutshell
Key benefits of Nutshell
Nutshell delivers the time-saving features and friendly support sales and marketing teams need to win more deals. The list of Nutshell benefits is pretty long (humble brag), but these are the ones you only get with Nutshell.
1. True Ease of Use: No administrator or IT department required, no coding experience necessary, no crazy long setup. Be up and running in Nutshell in less than a week. Nutshell makes powerful tools like sales automation, software integrations, and complex reporting totally accessible to users of all experience levels.
2. Affordability: One simple price per user per month. Nutshell carries no data restrictions or hidden fees.
3. Service: Unlike any other CRM, Nutshell provides all our users with free access to real human support via phone, email, or chat. We're here to support your success in any way we can.
Don't take our word for it, experience the true power of Nutshell yourself. Start your free trial today!
Devices
Business size
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English
Pricing starting from:
$19.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Nutshell
Images
Features
Total features of Nutshell: 88
- API
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts/Notifications
- Batch Processing
- CAN SPAM Compliance
- CRM Software
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Management
- Campaign Analytics
- Campaign Management Software
- Campaign Scheduling
- Campaign Segmentation
- Click Tracking
- Client Management
- Collaboration Tools
- Contact Database
- Contact Management Software
- Customer Database
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Document Storage
- Drag & Drop
- Drip Campaigns
- Email Campaign Management
- Email Distribution
- Email Management Software
- Email Marketing Software
- Email Templates
- Email Tracking Software
- Engagement Tracking
- Event Triggered Actions
- Forecasting
- Interaction Tracking
- Internal Chat Integration
- Lead Capture Software
- Lead Distribution
- Lead Generation Software
- Lead Management Software
- Lead Nurturing Software
- Lead Qualification
- Lead Segmentation
- List Management
- Marketing Automation Software
- Mobile Access
- Mobile Optimized Emails
- Monitoring
- Opportunity Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Projections
- Prospecting Tools
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Sales Activity Management
- Sales Automation
- Sales Forecasting Software
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Search/Filter
- Segmentation
- Shared Contacts
- Social Media Integration
- Source Tracking
- Spam Blocker
- Subscriber Management
- Tagging
- Task Management Software
- Template Management
- Territory Management
- Third Party Integrations
- WYSIWYG Editor
- Workflow Management Software
Alternatives
HubSpot CRM
Pipedrive
Really Simple Systems CRM
Copper
Reviews
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- Industry: Financial Services Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Bang for your Buck
Reviewed on 05/03/2020
Great! It helps the team stay on track whether it's sales or implementation.
Great! It helps the team stay on track whether it's sales or implementation.
Pros
Reporting and filtering reports.
Keeping a track record of our leads.
Cons
Have to move over to pro to get more then one sales process. Pro is so expensive.
Alternatives Considered
Dynamics 365Reasons for Choosing Nutshell
So complicated we weren't using any functionalitySwitched From
Dynamics 365Reasons for Switching to Nutshell
Price, others had better functionality but this Nutshell had enough 2 years ago to get us going. It has really come into it's own and now has way more.- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
An Elegant Yet Powerful CRM
Reviewed on 24/10/2019
We are now better organized with our sales process and are more collaborative. This allows us to...
We are now better organized with our sales process and are more collaborative. This allows us to keep our important information in one place that is easy to use and work as a team to get things done!
Pros
I love the filtering ability with our companies and people lists. It allows us to really drill down and get the exact metrics we want. We are better able to see a lot of information at a glance in a dynamic way.
Cons
I would love more options when emailing groups of people in the system. Currently, I need to only use templates when emailing groups and I would like to be able to type out the email in one shot instead.
Alternatives Considered
monday.com, Copper, Pipedrive, Really Simple Systems CRM, Nimble, and HubSpot CRMReasons for Choosing Nutshell
We realized we did not need a ticketing software but something more like a CRM, in looking over a lot of options this was the best price point and the best fit for what we needed.Switched From
FreshdeskReasons for Switching to Nutshell
A lot of the other systems seemed overly complicated to use, we had a relatively short onboarding period to get our people trained quickly. The price point for the number of features was the best and most sustainable for our company. And we feel like we can grow with Nutshell.
- Industry: Mining & Metals
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
leads don't allow you to easily sell services, only products. After sale service is hindered.
Reviewed on 08/05/2017
We get a cost effective CRM that frees up cash flow for use elsewhere in our business.
We get a cost effective CRM that frees up cash flow for use elsewhere in our business.
Pros
Nutshell offers a unique ability to tag people in activities and run reports on calling activities for my sales reps.
Cons
Every lead typically has a company or contact. But if you don't save the activity in the lead, and instead under the company or individual contact, you can't see it when your client calls in regarding the sale they want service for, so your customer service is hindered and your sales people look like they don't know the history of the account. It's embarrassing to use this software because Nutshell says they are only helping to land the sale, not support it, but this mindset about how they build their software results in a horrible disconnect with regards to how we are forced to serve our customers, and thus we are using a CRM that doesn't support the full life cycle of a sale. We keep hoping Nutshell will fix this and improve because their customer service is great, and their people mean well, but after several years of patiently waiting, we are concerned that we may never see this problem fixed. The mobile app also has so many glitches with the UX that it can't even compare the experience to how you can use leads in a web browser. Further, when we have a customer call in to ask about their account, the recent leads puts the oldest first in the list, which means we have to scroll through several hundred orders just to open the last order we did for that client. If you are trying to sell to a major corporate account with multiple facilities / departments, forget it with Nutshell; linking subcompanies / vendors / partners / other locations is a nightmare in Nutshell.
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Nutshell VS Act
Reviewed on 08/01/2021
Pros
I was an ACT user for 10+ years and when they went to an cloud solution the product because so slow and crappy I had to make a switch. Testes and used many programs and landed on Nutshell. Great product & great support!
Cons
The process of a lead and a person a little confusing at 1st.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Perfect solution for startups
Reviewed on 09/01/2021
Everything was really great. From the sales, through deployment, and ongoing support.
Everything was really great. From the sales, through deployment, and ongoing support.
Pros
Ease of use, easy integration, great customer support, easy to learn and solid documentation, and many more.
Cons
Some features need improvement or expansion but our rep told us all the ones we asked about are already in their production queue.
Nutshell FAQs
Below are some frequently asked questions for Nutshell.Q. What type of pricing plans does Nutshell offer?
Nutshell offers the following pricing plans:
- Starting from: $19.00/month
- Pricing model: Subscription
- Free Trial: Available
14-day free trial, no credit card required. NUTSHELL SALES Starter: $19/user/month (billed annually) or $22/user/month (billed monthly). Pro: $35/user/month (billed annually) or $39/user/month (billed monthly). NUTSHELL MARKETING - Send 150 messages/month for free - Paid subscriptions start at just $5/month Find out what Nutshell will cost your team at https://www.nutshell.com/pricing/
Q. Who are the typical users of Nutshell?
Nutshell has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000
Q. What languages does Nutshell support?
Nutshell supports the following languages:
English
Q. Does Nutshell support mobile devices?
Nutshell supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Nutshell integrate with?
Nutshell integrates with the following applications:
3CX, ActiveCampaign, Asana, Box, Constant Contact, Facebook for Business, FreshMail, Gmail, Google Contacts, Google Drive, HubSpot CRM, Jotform, Kixie PowerCall, LiveChat, Mad Mimi, MailUp, Mailchimp, Microsoft 365, Microsoft Outlook, Olark, PandaDoc, Pure Chat, Quickbooks Online, Reply, ScheduleOnce, Slack, Trello, Twitter, Typeform, Unbounce, WebMerge, Wufoo, Yesware, Zapier, Zendesk
Q. What level of support does Nutshell offer?
Nutshell offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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