Nutshell

4.3 (468)
Write a Review!
CRM and email marketing that helps your business grow.

About Nutshell

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software.

Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price.

Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field.

Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability.

In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.


Key benefits of Nutshell

Nutshell delivers the time-saving features and friendly support sales and marketing teams need to win more deals. The list of Nutshell benefits is pretty long (humble brag), but these are the ones you only get with Nutshell.

1. True Ease of Use: No administrator or IT department required, no coding experience necessary, no crazy long setup. Be up and running in Nutshell in less than a week. Nutshell makes powerful tools like sales automation, software integrations, and complex reporting totally accessible to users of all experience levels.

2. Affordability: One simple price per user per month. Nutshell carries no data restrictions or hidden fees.

3. Service: Unlike any other CRM, Nutshell provides all our users with free access to real human support via phone, email, or chat. We're here to support your success in any way we can.

Don't take our word for it, experience the true power of Nutshell yourself. Start your free trial today!


Images

Nutshell Software - Sales Automation
Nutshell Software - Contact Management
Nutshell Software - Team Collaboration
Nutshell Software - Free & Friendly Customer Support
Nutshell Software - Pipeline Management
Nutshell Software - Email Marketing Automation
Nutshell Software - Reporting & Performance Tracking
View 12 more
Nutshell video
Nutshell video
Nutshell video
Nutshell video
Nutshell video
Nutshell Software - Sales Automation
Nutshell Software - Contact Management
Nutshell Software - Team Collaboration
Nutshell Software - Free & Friendly Customer Support
Nutshell Software - Pipeline Management
Nutshell Software - Email Marketing Automation
Nutshell Software - Reporting & Performance Tracking

Not sure about Nutshell? Compare with a popular alternative

Nutshell

4.3 (468)
VS.
Highly reviewed

Starting Price

$19.00
month
$14.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

82
159

Integrations

35
40

Ease of Use

4.3 (468)
4.4 (2,157)

Value for Money

4.3 (468)
4.5 (2,157)

Customer Service

4.3 (468)
4.3 (2,157)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Salesforce Platform

4.3
#1 Alternative to Nutshell
Salesforce App Cloud is a platform for developing enterprise & customer-facing apps to store data, connect to any...

Zoho Desk

4.5
#2 Alternative to Nutshell
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver...

Nimble

4.4
#3 Alternative to Nutshell
Nimble combines CRM with social media monitoring and insights to help you smartly engage with your contacts.

Spotler CRM

4.4
#4 Alternative to Nutshell
The powerful small business CRM for B2B with everything you need to manage your sales and marketing. Find every...

Reviews

Overall rating

4.3 /5
(468)
Value for Money
4.3/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support Software
4.3/5

Already have Nutshell?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 468
François
François
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Perfect CRM for service companies for B2B

Reviewed on 03/07/2023

Easy to implement, with loads of tailor-made features for Small or medium-sized businesses. The...

Easy to implement, with loads of tailor-made features for Small or medium-sized businesses. The connection to Outlook is good!

Pros

The list of functionality is impressive and very easy to learn, customize and implement. Customize list, merge contacts or companies, and the reporting features were all great ones for software at this price

Cons

Some of the reporting is limited, but it is still better than most we have tried, Also, the interface is not the sexiest around, but it does the job.

Alternatives Considered

Dynamics 365, Salesforce Sales Cloud, and HubSpot CRM

Reasons for Switching to Nutshell

The price versus quality was much better with Nushell. And the B2B sales features that allowed us to serve individual customers were also solid.
Verified Reviewer
Overall rating
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Awesome CRM for our team!

Reviewed on 08/08/2023

Overall we've been satisfied with Nutshell for years now, it works great for our team and anytime...

Overall we've been satisfied with Nutshell for years now, it works great for our team and anytime updates and changes are announced they are always even better. The support team really makes a difference too!

Pros

Integration and onboarding were easy and quick, so many great features for our sales and marketing teams, task setting and email integration are great!

Cons

We really don't have negative feedback for Nutshell, there are some features we don't use but not because they are difficult to use, just not necessary for our business.

Alternatives Considered

Zoho Desk, Salesforce Sales Cloud, monday.com, and HubSpot CRM

Reasons for Choosing Nutshell

The Big Contacts CRM was super outdated and did not integrate with any other systems we were using at the time.

Reasons for Switching to Nutshell

Cost, support team and integrations. We really liked the layout of the platform and the clarity on making notes, setting tasks, etc.
nicole
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

I don't use a lot of the features, I just simply write notes about customers.

Reviewed on 08/05/2017

It stores information about my clients. (Though it's not easy to get or use that information later...

It stores information about my clients. (Though it's not easy to get or use that information later on.)

Pros

I like that's it's web based, and that it can store information about my clients. That's really about it.

Cons

I dislike very much that I cannot search using CTRL + F for stuff on a clients page. I'll have a lot to look though and I'll want to search for a specific word, say "lunch" or "meeting." I cannot search for these words. Instead it just pulls up the search bar for people. Very unuseful for a CRM....

I really hate that when I do search, it rarely finds me what I need, and almost never quickly. It's difficult to find phone numbers, if I search someone's name, it'll pull up everyone's not CLOSE to what I'm search for, but somehow not the specific person....

My daily tasks somehow get clogged by what is in the leads... perhaps there's a way around this, but I haven't found it yet. I can't really rely on tasks or to-dos with Nutshell, so I use Trello for that.

I can mostly use Nutshell for just storing stuff about my clients, and even then finding that information months later is not very easy, frustrating and not very helpful.

Response from Nutshell

Hi Nicole,

Thank you for your feedback and for sharing your frustrations about search. I have added this info to my product list and we will discuss it internally. We appreciate you being a Nutshell customer.

Amanda

Doug
Overall rating
  • Industry: Printing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A great resource

Reviewed on 01/03/2024

I have used Nutshell with several companies and from sales teams ranging from 2 people to 15...

I have used Nutshell with several companies and from sales teams ranging from 2 people to 15 people. The platform has always risen to the level needed without the crazy expense.

Pros

I like the fact that Nutshell is not overly complicated. I have been in sales for decades and Nutshell is all I need to be organized and successful.

Cons

To be 100% honest I do not see anything in the platform that I do not like. It really is all I need to do my job efficiently across our small sales team.

Response from Nutshell

Thank you so much for sharing your positive experience with Nutshell, Doug! We're so glad to hear Nutshell is providing value to your and your teams across companies! We look forward to continuing helping you crush your sales goals!

Best,
Jewell from Nutshell

Jean-Marie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Perfect solution for startups

Reviewed on 09/01/2021

Everything was really great. From the sales, through deployment, and ongoing support.

Everything was really great. From the sales, through deployment, and ongoing support.

Pros

Ease of use, easy integration, great customer support, easy to learn and solid documentation, and many more.

Cons

Some features need improvement or expansion but our rep told us all the ones we asked about are already in their production queue.

Showing 5 reviews of 468 Read all reviews

Nutshell FAQs

Below are some frequently asked questions for Nutshell.

Nutshell offers the following pricing plans:

  • Starting from: $19.00/month
  • Pricing model: Subscription
  • Free Trial: Available

14-day free trial, no credit card required. NUTSHELL: $16/user/month (billed annually) or $19/user/month (billed monthly). NUTSHELL PRO: $42/user/month (billed annually) or $49/user/month (billed monthly). NUTSHELL MARKETING: Send 150 messages/month for free. Paid subscriptions start at just $5/month. Find out what Nutshell will cost your team at https://www.nutshell.com/pricing/

Nutshell has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000

Nutshell supports the following languages:

English

Nutshell supports the following devices:

Android (Mobile), iPhone (Mobile)

Nutshell integrates with the following applications:

3CX, ActiveCampaign, Asana, Box, Constant Contact, FreshMail, Gmail, Google Contacts, Google Drive, HubSpot CRM, Jotform, Kixie PowerCall, LiveChat, Mad Mimi, MailUp, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Olark, OnceHub, PandaDoc, Pure Chat, QuickBooks Online, Reply, Slack, Trello, Twitter/X, Typeform, Unbounce, WebMerge, Wufoo, Yesware, Zapier, Zendesk Suite

Nutshell offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

Related categories

See all software categories found for Nutshell.