About Nutshell
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software.
Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price.
Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field.
Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability.
In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.
Key benefits of Nutshell
Nutshell delivers the time-saving features and friendly support sales and marketing teams need to win more deals. The list of Nutshell benefits is pretty long (humble brag), but these are the ones you only get with Nutshell.
1. True Ease of Use: No administrator or IT department required, no coding experience necessary, no crazy long setup. Be up and running in Nutshell in less than a week. Nutshell makes powerful tools like sales automation, software integrations, and complex reporting totally accessible to users of all experience levels.
2. Affordability: One simple price per user per month. Nutshell carries no data restrictions or hidden fees.
3. Service: Unlike any other CRM, Nutshell provides all our users with free access to real human support via phone, email, or chat. We're here to support your success in any way we can.
Don't take our word for it, experience the true power of Nutshell yourself. Start your free trial today!
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Reviews
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Nutshell VS Act
Reviewed on 08/01/2021
Pros
I was an ACT user for 10+ years and when they went to an cloud solution the product because so slow and crappy I had to make a switch. Testes and used many programs and landed on Nutshell. Great product & great support!
Cons
The process of a lead and a person a little confusing at 1st.
- Industry: Biotechnology
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Pros and cons of Nutshell
Reviewed on 17/02/2023
Overall experience has been fine and easy going with Nutshell as it provides everything that we...
Overall experience has been fine and easy going with Nutshell as it provides everything that we required from requirements stand point also mainly about sales pipeline management functionality.
Pros
The most useful feature of Nutshell is the sales pipeline management where it managed every complex and monotonous stage of sales that in turn also provide analytics and reporting functionality for research purpose and presentation for the stakeholders.
Cons
When it comes to documents storage then there are lot of improvement required as the platform involved in holding the document is fishy and complex to deal with.
Alternatives Considered
CopperReasons for Choosing Nutshell
Doesn't matched with the current requirements and current budgets that could have passed from the audit teamReasons for Switching to Nutshell
Doesn't matched with the current requirements and current budgets that could have passed from the audit team- Industry: Animation Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Simple and easy
Reviewed on 07/09/2023
For some one new to CRM, Nutshell can be a good place to start.
For some one new to CRM, Nutshell can be a good place to start.
Pros
CRM pipeline management, Contact management and lead form are my favourites. I used their lead forms in my website to easily collect the contact details. Email sequencing is my most used feature.
Cons
I dont use their email marketing tool much.
Reasons for Choosing Nutshell
For features and their dashboard.Reasons for Switching to Nutshell
Price
- Industry: Mining & Metals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
leads don't allow you to easily sell services, only products. After sale service is hindered.
Reviewed on 08/05/2017
We get a cost effective CRM that frees up cash flow for use elsewhere in our business.
We get a cost effective CRM that frees up cash flow for use elsewhere in our business.
Pros
Nutshell offers a unique ability to tag people in activities and run reports on calling activities for my sales reps.
Cons
Every lead typically has a company or contact. But if you don't save the activity in the lead, and instead under the company or individual contact, you can't see it when your client calls in regarding the sale they want service for, so your customer service is hindered and your sales people look like they don't know the history of the account. It's embarrassing to use this software because Nutshell says they are only helping to land the sale, not support it, but this mindset about how they build their software results in a horrible disconnect with regards to how we are forced to serve our customers, and thus we are using a CRM that doesn't support the full life cycle of a sale. We keep hoping Nutshell will fix this and improve because their customer service is great, and their people mean well, but after several years of patiently waiting, we are concerned that we may never see this problem fixed. The mobile app also has so many glitches with the UX that it can't even compare the experience to how you can use leads in a web browser. Further, when we have a customer call in to ask about their account, the recent leads puts the oldest first in the list, which means we have to scroll through several hundred orders just to open the last order we did for that client. If you are trying to sell to a major corporate account with multiple facilities / departments, forget it with Nutshell; linking subcompanies / vendors / partners / other locations is a nightmare in Nutshell.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Oh Yes! ......in a nutshell!
Reviewed on 27/06/2023
Slick, user friendly even if your not a tech minded person. Your white glove service was so...
Slick, user friendly even if your not a tech minded person. Your white glove service was so welcome. These things helped us make the decision to run woth Nutshell over others.
Pros
So easy to learn and implement for our business. Support was great as well.
Cons
Have yet to be disappointed with this package.
Nutshell FAQs
Below are some frequently asked questions for Nutshell.Q. What type of pricing plans does Nutshell offer?
Nutshell offers the following pricing plans:
- Starting from: $19.00/month
- Pricing model: Subscription
- Free Trial: Available
14-day free trial, no credit card required. NUTSHELL: $16/user/month (billed annually) or $19/user/month (billed monthly). NUTSHELL PRO: $42/user/month (billed annually) or $49/user/month (billed monthly). NUTSHELL MARKETING: Send 150 messages/month for free. Paid subscriptions start at just $5/month. Find out what Nutshell will cost your team at https://www.nutshell.com/pricing/
Q. Who are the typical users of Nutshell?
Nutshell has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Nutshell support?
Nutshell supports the following languages:
English
Q. Does Nutshell support mobile devices?
Nutshell supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Nutshell integrate with?
Nutshell integrates with the following applications:
3CX, ActiveCampaign, Asana, Box, Constant Contact, FreshMail, Gmail, Google Contacts, Google Drive, HubSpot CRM, Jotform, Kixie PowerCall, LiveChat, Mad Mimi, MailUp, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Olark, OnceHub, PandaDoc, Pure Chat, Quickbooks Online, Reply, Slack, Trello, Twitter/X, Typeform, Unbounce, WebMerge, Wufoo, Yesware, Zapier, Zendesk Suite
Q. What level of support does Nutshell offer?
Nutshell offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
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