
About Nutshell
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software.
Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price.
Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field.
Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability.
In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.
Pricing starting from:
$19.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Nutshell
Key benefits of Nutshell
Nutshell delivers the time-saving features and friendly support sales and marketing teams need to win more deals. The list of Nutshell benefits is pretty long (humble brag), but these are the ones you only get with Nutshell.
1. True Ease of Use: No administrator or IT department required, no coding experience necessary, no crazy long setup. Be up and running in Nutshell in less than a week. Nutshell makes powerful tools like sales automation, software integrations, and complex reporting totally accessible to users of all experience levels.
2. Affordability: One simple price per user per month. Nutshell carries no data restrictions or hidden fees.
3. Service: Unlike any other CRM, Nutshell provides all our users with free access to real human support via phone, email, or chat. We're here to support your success in any way we can.
Don't take our word for it, experience the true power of Nutshell yourself. Start your free trial today!
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English
Pricing starting from:
$19.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Nutshell
Images







Features
Total features of Nutshell: 86
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Reviews
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- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A Full Featured Sales CRM
Reviewed on 02/07/2020
Our sales staff was apprehensive at first as there were lots of bells & whistles and a little worn...
Our sales staff was apprehensive at first as there were lots of bells & whistles and a little worn out with the previous jumps from one CRM to the other. But within two weeks everyone fell in love with Nutshell and completely on board significantly contributing to an increased close ratio.
Pros
This CRM walks the less experienced sales rep through the entire sales process even recommending when to follow up even suggesting additional steps should be taken to get to the close. Upon close it automatically updates the customer database and the task management features facilitate the onboarding process. It also has a neat "Click-to-Call" feature that calls and optionally records directly from your prospect list providing an excellent sales training vehicle.
Cons
We would like to have seen the developers respond more quickly to feature suggestions but as a Sales CRM it is untouchable.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Nutshell is overall a great CRM that incorporates good features and provides great customer...
Reviewed on 08/05/2017
Pros
I appreciate the constant updates. Nutshell has some ways to come, so it is nice seeing changes be made. Customer service is always on spot and very friendly. Nutshell support page is great for new employees, referring them straight to there for advice. The adaptability & usability of the interface is very user friendly.
Cons
I have been using this software since October of 2014. So far, I think what needs to be implemented on the "Admin/SetUp side" is making sure Products, Reasons why Leads Close, the Sales Process Competitors, and so much more need to be added from the start with Nutshell and the business buying the service. The reason being is because over the last two years, slowly things have been added/removed/changed. So now we have 2 years worth of jumbled data IMO. Going through a thousand leads that only a handful of them have tags on to find out why something was closed via notes or what product was sold is a little silly. I think the setup process should include this for the end user (being our company). Mind you, I was not the one to set up the account with Nutshell so I am unsure if this is something offered, but It helps a lot when running reports on products, etc.
Response from Nutshell
Hey Sebastian!
Thanks for taking the time to share your feedback with us. I hear you on the changes over the last couple of years. I will talk to our dev team about the requests you mention below on the Company.
We appreciate you being a part of the Nutshell community.
Amanda
- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great service... very helpful and nice staff
Reviewed on 07/05/2017
Seeing activities of sales people and success of campaigns
Seeing activities of sales people and success of campaigns
Pros
Lead tracking and value of leads. Notification of wins. The reporting oand tracking of activities. I like to set activities up as different campaign. It is great for tracking the success of different sales campaign.
Cons
The App!!! Can't move a lead along the stages using Android. And you need to schedule an activity instead of logging an activity. The idea of logging is an activity is log what you just did. It is great on the desk top version. But on the App, the user finishes a cold call ..hops into their car and needs to schedule the activity the log it! I have complained about this for years. Nutshell team does not seem to understand how on road sales reps work. Very frustrating!
Response from Nutshell
Hey Jason!
Thanks for taking the time to provide some feedback. We are making enhancements to the app and hope to release these in the near term which should reduce your frustration.
Thank for being part of the Nutshell community.
Amanda
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Everything your business needs in a Nutshell!
Reviewed on 24/05/2021
Nutshell has proved to be a great tool for managing our customers along with our sales efforts. ...
Nutshell has proved to be a great tool for managing our customers along with our sales efforts. Having one centralized tool for each team has made transitions, upsells, and growth very simple and organic within our organization. Our Account Executives have been able to stay apprised to all that is happening with their accounts and thus enabling them to ensure their needs are being met and that opportunities for new products are being presented. This product keeps you accountable to your most valuable resource, your customers.
Pros
My favorite thing about this software was its mobile interface through the iOS app. Having your CRM in the palm of your hand proved to be incredibly powerful for me. My role is inside sales and account management thus this tool was mostly used while traveling and in route to meet with clients. It was a huge leg up in my ability to prepare, research and plan on the go. Absolutely love it. All of my most important data in a very easy to access format.
Cons
The application was great to catalog your inbound contacts through integrations with Gmail. One thing I did not like was that I encountered quite a bit of duplication. It resulted in some manual management of my data to ensure my accounts remained clean and that duplication did not occur and or was reconciled. The system was great to pick up all of this data and to store it but it does need to be something that you keep tabs on and are accountable to manage on a regular cadence.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Nutshell was provided to me my boss to help track and organize sales calls.
Reviewed on 08/05/2017
Pros
I like that it holds all the information for my accounts and that I can set reminders for phone calls.
Cons
I wish everything on the lead for a shop page showed up on the store page, i'm always having to flip from page to page to get a name and it seems redundant and time consuming to re input that information everytime I start a new lead when I just put it on the store page. Same with logged activities, I often have an activity on an account and then I have to put one on the lead I wish the activity showed up on both. For my use all calls are for the same purpose and it doesn't make sense to have two places to put independent activities. This creates a sense of Deja Vu or worse I call someone a second time and don't realize until they pick up which hurts my cause. I don't like that I have to assign a time to a phone call, my days are hectic and I can't keep to a strict schedule so things slip into unlogged activities and go missed and my day seems way more hectic than it is. I wish it was just a daily list so I could let my day evolve, I also do CS and warranty at my job so this time stamp constantly makes me feel behind the gun and I spend a lot of time just updated and re-organizing nutshell, time that I should be spending selling.
Response from Nutshell
Hi Mike,
We appreciate you taking the time to provide feedback- I sense your frustration and perhaps there is something that one of our customer service reps can help you with as far as logging leads, activities etc. I will have someone reach out to you directly. Thank you for being a part of the Nutshell community.
Amanda
Nutshell FAQs
Below are some frequently asked questions for Nutshell.Q. What type of pricing plans does Nutshell offer?
Nutshell offers the following pricing plans:
- Starting from: $19.00/month
- Pricing model: Subscription
- Free Trial: Available
14-day free trial, no credit card required. NUTSHELL: $16/user/month (billed annually) or $19/user/month (billed monthly). NUTSHELL PRO: $42/user/month (billed annually) or $49/user/month (billed monthly). NUTSHELL MARKETING: Send 150 messages/month for free. Paid subscriptions start at just $5/month. Find out what Nutshell will cost your team at https://www.nutshell.com/pricing/
Q. Who are the typical users of Nutshell?
Nutshell has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Nutshell support?
Nutshell supports the following languages:
English
Q. Does Nutshell support mobile devices?
Nutshell supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Nutshell integrate with?
Nutshell integrates with the following applications:
3CX, ActiveCampaign, Asana, Box, Constant Contact, FreshMail, Gmail, Google Contacts, Google Drive, HubSpot CRM, Jotform, Kixie PowerCall, LiveChat, Mad Mimi, MailUp, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Olark, OnceHub, PandaDoc, Pure Chat, Quickbooks Online, Reply, Slack, Trello, Twitter, Typeform, Unbounce, WebMerge, Wufoo, Yesware, Zapier, Zendesk Suite
Q. What level of support does Nutshell offer?
Nutshell offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
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