UKG Ready

I do like the detail and multiple tabs for employee records. So many changes recently to the look and feel is frustrating at the moment but I hope it will get easier over time.

My biggest complaint is that not all fields are date driven. The fields that can be "added" for changes work fine, allowing us to capture the history of changes without having to pull the audit trail. However, the fields that can only be changed (with no effective date) make it hard to understand the history. We have many employees who change their status often and it would be better if all fields had effective and end dates. Benefits Accrual on the Profile and Tax changes are especially frustrating.

The system provides an easy to use punch in/punch out process using bio-metric fingerprint scan, there are customize-able dashboards and reporting functions, and if you have a straightforward business model without the need to segregate costs into multiple Job Orders this is a great system.

The Workforce Ready terminals do not support barcode readers, you have to select everything from a list. They also don't display in the same way you have your Job Orders or Cost Centers setup, they only display as a list view, with some qualifiers for searching. If you need detailed job costing, there are a lot of additional steps required to set up and manage all the data, and there is no inherent connectivity to ERP systems. Middleware is provided to help move data in and out of other systems, but it all has to be custom programmed, which you as the customer are required to provide. If you are using a standard job prefix, there is a limit of 750 records in any one folder, and once you surpass that limit, the functionality of the "Tree View" (which is how everyone is accustomed to viewing a file structure) reverts to a "List View" which is absolutely useless for a large collection of data due to the way it is formatted. Once the limit is reached, the previous functionality can not be restored, which causes a lot of heartache for people that have been accustomed to visually finding the Job number and then have to learn how to search using "Like" or "Between". Knowing this up front would have prevented the purchase of the product, but it took literally weeks of dialog with support to just discover what the issue was when it occurred, and the software engineering team had no interest in fixing the code that caused it.

I love the ease of clocking in and out. The phone app is great especially with being able to clock in or out even when you are off line. Love the tracking feature also for the phone app. I also like the reporting module. It is very versatile and I can make reports for individuals exact likes, wants and needs.

I do not like the new interface at all. It takes longer to get to everything. I feel like I have at least 2 to 3 more clicks of the mouse to get anywhere I need to go. Also the time card seems more messy and harder for the employees to read.