--- description: Detailed reviews on Five9 based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Five9 with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Five9 Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Five9](/software/91276/five9) # Five9 Canonical: https://www.getapp.ae/software/91276/five9 Page: 1 / 21\ Next: [Next page](https://www.getapp.ae/software/91276/five9?page=2) > Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more > > Verdict: Rated **4.2/5** by 481 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Five9 Your Five9 contact center can be up and running in a matter of days, not months or years. All your agents need is a headset and internet. No maintenance costs or hardware investments. No expensive, never-ending integration projects. Free up IT resources. Report on performance in real-time. Five9 takes care of your contact center infrastructure, so you can focus on the success of your company. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 481 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Five9 - **Location**: San Ramon, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: $159.00 - **Pricing model**: Other - **Pricing Details**: Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Brazil, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Appointment Management - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (16 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.ae/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.ae/directory/107/voip/software) - [Call Center Software](https://www.getapp.ae/directory/275/call-center/software) - [IVR Software](https://www.getapp.ae/directory/289/ivr/software) - [Telephony Software](https://www.getapp.ae/directory/294/telephony/software) - [Contact Center Software](https://www.getapp.ae/directory/593/contact-center/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.getapp.ae/software/117547/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.getapp.ae/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.getapp.ae/software/104279/chasedata) — 4.8/5 (314 reviews) 5. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Customer Interaction software" — 3.0/5 > **Sanchita** | *29 August 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. Very reliable software to use. 2. Very clear with the profile options to put as active and inactive. 3. No lag or issues came in between the discussions. 4. Voice mail by customers, messages are all just great features to deal. > > **Cons**: 1. Issues come with deployment and number of errors. 2, There is no notification or option to receive the call, it directly auto receives the call, and the customer starts saying hello. 3. Difficulty in understanding the call history records. > > We are using this as a point of contact for our customers, it helps us to make the process smoother by contacting them directly. Making calls, receiving calls, putting our profile on busy, maintaining contact list are some things which help us a lot. ----- ### "If you want the best..." — 5.0/5 > **Kimber** | *1 October 2019* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch. > > **Cons**: The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production. > > The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too. ----- ### "A way to communicate," — 3.0/5 > **Bharath** | *3 December 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. Integeration is easy and convinient of Five9. 2. Customer support team is really helpful and provides timely resolutions. 3. Helps to grab real time records to see calls and chats. > > **Cons**: 1. Laggy in performance. 2. There is no information whenever a call recieved it is automatically started and ended. 3. Sometimes we saw gaps in records data as well. > > Using this as a cloud contact center to make and receive calls and to make records and live tracks of all outbound and inbound calls. ----- ### "Powerful contact center solution" — 4.0/5 > **Osman** | *27 March 2026* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: That works very well as a cloud contact center and very solid to integrate with salesforce through their apis allowing us to keep track of the calls > > **Cons**: It require some technical knowledge in order to work with their api to be able to work between the systems > > Reliable and scalable solution for managing your business contact center and combining with your CRM makes it even better ----- ### "Admin Review of Five9" — 4.0/5 > **Ray** | *30 January 2024* | Wholesale | Recommendation rating: 0.0/10 > > **Pros**: Five9 was hands-on during the setup. Their promises stated that Five9 had everything that we needed. > > **Cons**: What we received is not what we were promised. Limited integration with Salesforce. Support quality is hit or miss. ----- Page: 1 / 21\ Next: [Next page](https://www.getapp.ae/software/91276/five9?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/91276/five9) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data