About iridize

Catering to the training and support needs of employees and customers requires a paradigm shift. In a world where one doesn’t actually need to learn how to use new software, because it is designed to appeal to your intuition and familiarly recognized patterns, we cannot afford to waste resources on complex, in-depth instructive courses. PDF documentation and knowledge-bases begin gathering dust while quicker, more agile solutions are gaining momentum. Our new training and learning methods have to be quick, up to date, flexible and above all – they have to provide exactly what the users need, when they need it, even before they are aware that they need it.

Pricing starting from:

$500.00/month

  • Free Trial
  • Free Version
  • Subscription

Top 5 alternatives to iridize

Key benefits of iridize

Iridize empowers you to create guides that accurately fit your users’ needs, using rules and conditions to design user-specific flows for individuals and roles. Boost the employee training experience.

Track, measure and analyze user engagement with guides, with our powerful analytics and user feedback tools. Optimize your training process to improve the learning curve and software adoption.

Collaborate with your team to create the perfect guide and leverage Iridize’s rich management tools to share, preview and manage user permissions, so that the training efforts encompass the entire organization.

Devices

Business size

S M L

Markets

Australia, United States

Supported Languages

English

Pricing starting from:

$500.00/month

  • Free Trial
  • Free Version
  • Subscription

Top 5 alternatives to iridize

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Features

Total features of iridize: 1

  • API

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Reviews

Overall rating

4.7 /5
(20)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.2/5
Customer Support Software
5/5

Already have iridize?

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Showing 5 reviews of 20
Misti P.
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love Iridize

Reviewed on 16/04/2017

After evaluating a few tools, we decided to go with Iridize due to it hitting the sweet spot...

After evaluating a few tools, we decided to go with Iridize due to it hitting the sweet spot between complexity and ease of use. Iridize allows us to create complex guided walkthroughs and page tours with little need for developer support (after the initial set up and configuration process). Previously the frontend team would have to spend days coding what we can do in Iridize simply by selecting options from menus. We also use Iridize for in-app messaging in order to promote correct user behavior and reduce support engagement when something in our app changes.

Pros

Flexibility and customer support are amazing. You can include different types of media in the Iridize help tab which allows us to use it for purposes beyond providing guided walkthroughs. Also, we can pass information back to Iridize in the embedded code snippet in order to customize messaging and content based on things like feature toggles. Finally, they do a great job of training and provide a solid knowledge base for their product.

Cons

We've run into some issues with guides on Firefox that need to be coded around. Also, while Iridize can integrate the help tab search with your knowledge base if you use Zendesk, we've been unable to integrate the search between the help tab and our help system.

Verified Reviewer
Overall rating
  • Industry: Medical Devices
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Fantastic product with superior, hands-on customer service from executive staff

Reviewed on 20/09/2017

Pros

We've used Iridize for training efforts with three different products now. The primary goal for the software was to help shorten the learning curve during our full-scale Salesforce implementation. We got Iridize for our billing, customer care, and sales teams primarily. I can't say enough good things about the CEO and his staff. If we had any hiccups at all, they were on the phone with us ASAP, even if it meant having a late night for them. I've never, EVER experienced such a high level of service from a vendor.

This product is paramount to our long-term success with system applications training across our company. It's relatively easy to create guides, even though I am a one-man team who bought, implemented, learned, trained, and created on Iridize. If I can do it as one person, you can easily do it.

It's also able to be used in Chrome. Other products we've compared can only be used on Firefox. Not only that, but they were sometimes 1.5x - 2x more expensive with about the same level of features. OR, the cheaper alternatives required coding experience. Iridize was literally the perfect balance of reasonable pricing, ease of use, and feature-rich. I also really enjoy the frequent improvement releases they have.

As a sales training manager for a large medical device company's sales department, this tool is a must-have for us.

Cons

We had a couple hiccups with our Salesforce implementation, which was not to the fault of Iridize. We had an unstable platform that was constantly being changed around. When you have a javascript reader trying to locate an element you selected, and it changes overnight, Iridize no longer picks up that element and you need to fix it. Again, not to the fault of Iridize, but we nonetheless did have these issues. Regardless of fault, CEO spent countless hours with me to make Iridize operational. It changed the game for us completely.

I would like to see Iridize make some how-to videos rather than knowledge base articles for onboarding. They're hands-on with their, but when you need a quick answer, having a video could be equally as valuable and would save them a lot of time answering questions.

I also would like to see a North American office sometime in the future as well. Not really urgent, just helpful.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Our use of Iridize

Reviewed on 03/12/2015

We rolled out Iridize for our Salesforce users. As part of the Sales Ops team, I found that I was...

We rolled out Iridize for our Salesforce users. As part of the Sales Ops team, I found that I was getting less questions and more action from users. Their response to the guides were positive. They would use a guide to learn new and old processes rather than emailing my team for help which helped us with our time management and adoption goals. We love Iridize!

Paul L.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Incredible Tool. Easy to use. Great support

Reviewed on 04/05/2018

Pros

I suggest this tool to every client I can. The way Iridize layers on top of any application is incredibly convenient. The fact that these guides are decoupled from our application's deployment schedules makes my life much easier.

Everyone at the company loves that Iridize can provide ad hoc pop-ups as well. If we notice a bug in production, we use Iridize to immediately get in front of customers and warn them of the bug. I love it.

Cons

The WYSIWYG editor is powerful, but a little wonky. It takes just a little practice (and HTML/CSS knowledge) to become a real master. Compared to other tools, this is still the best option out there.

Ravit S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Customer Engagement And on Boarding Tool

Reviewed on 22/11/2016

We have just started to use Iridize and integrate it to our Saas.
The integration process went...

We have just started to use Iridize and integrate it to our Saas.
The integration process went smoothly and quickly with outstanding support from Iridize team.
They have listened carefully to our business requirements , and provided solutions almost on the fly.
Iridize solved us a well known problem of communication with customers, understanding their pains and usage in our application. This is highly critical in our Saas world when customer facing sessions becomes less frequent.
With Iridize we communicate to our customers, providing information on new features and online help within the service context.
Their statistics and new Polls feature allow us to monitor the activity in our Saas, and response proactively.

Pros

Great communication opportunity when it comes to release notifications and other service messages
Powerful engine rule to identify users and context - something that would take much time to develop ourselves
Allowing our team to collaborate - many people of many roles are using Iridize inputs - Sales, marketing, tech writers, product managers, and more
Really easy to maintain - support in both production and staging environments, multiple releases overtime and more

Cons

Could improve the out of the box styling and the look and feel of their back-end system

Showing 5 reviews of 20 Read all reviews

iridize FAQs

Below are some frequently asked questions for iridize.

iridize offers the following pricing plans:

  • Starting from: $500.00/month
  • Free Trial: Not Available

iridize has the following typical customers:

201-500, 501-1,000, 1,001+

iridize supports the following languages:

English

iridize supports the following devices:

iridize integrates with the following applications:

Zendesk

iridize offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software

Related categories

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