LiveAgent
About LiveAgent
LiveAgent is the cloud-based Help Desk solution for customer service agents at an affordable price. Equipped with various features, the platform allows users to link all the service channels to create a seamless customer experience. With several integrations, all customer service tools will be at the agents' fingertips so that they can resolve even complex issues in a blink of an eye. This customer service platform is designed for both small and large customer support teams due to its scalability.
LiveAgent's help desk software comes with a wide range of key features so your customer service team can stay on top of all customer requests and provide excellent customer service. Some of the fundamental features include Live Chat software, Chat invitations & Website monitoring, Chat widget, Canned messages, Ticket management, Automation, SLAs, Tags, Rules, Ticket Routing, Collaboration features, Departments, Priorities, Statuses, Email templates, Performance Reports, Time tracking, Customer insights, Knowledge Base Software, Support Portal, Customer self-service, Call center software, Video calls, and Call recording, Customer relationships management, Social media channels integration, and more.
Accessibility and personalized service are a priority at LiveAgent. Therefore, their customer support tool is available in multiple languages and both as a SaaS license, or a self-hosted license (installed on your own server). Servers are spread all over the world to ensure maximum response speed with minimum downtime. Users can also rely on knowledgeable and helpful customer support from a team of qualified professionals.
LiveAgent for Startups: LiveAgent offers their help desk software free of charge for the first six months for startups that apply for the Startup program. This is an exclusive opportunity for startups to enjoy the benefits of customer service tools with no upfront costs. After the first six months, startups can also continue using LiveAgent's customer support solution at a discounted price.
Pricing starting from:
$19.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of LiveAgent
- A team of 11 support agents is available 24 hours a day, 7 days a week, 365 days a year.
- LiveAgent is also available as a self-hosted license for a one-time fee. If you value privacy and security above all, you can have it under your control
- LiveAgent integrates all support channels into one environment – everything is neatly sorted in one place
- Multi-brand support - connect unlimited brands into one app, without extra costs
- Build a customer community and increase customer satisfaction by double digits
Featured Testimonial:
"LiveAgent is simply the best and most affordable Help Desk Software on the market! Goodbye Kayako! Adios Zendesk... Bye, Bye Freshdesk!! Development is great and fast! Rock Solid and easy to use the software. Very customer friendly also!"
- Jeremy Otten, CEO of Random Solutions
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
$19.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of LiveAgent: 190
Alternatives
Deskpro
Conversational Cloud
RingEX
Help Scout
Reviews
Already have LiveAgent?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Excellent value for money
Reviewed on 21/09/2023
Pros
I have been using my LiveAgent subscription for years, mainly for the LiveChat and phone features. The system is stable, the features are well thought out and elaborate. I recommend it to anyone looking for a professional and integrable system.
Cons
The admin interface could look more modern. I have not seen any improvement in this area for years. The current UI is not bad either, but I would still welcome an update.
Response from QualityUnit
Hi David,
Thank you very much for your kind review. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer care. Our team works hard every day to further improve the system, including future plans for the UI, so stay tuned for upcoming updates!
-LiveAgent team
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A very good tool for technical support
Reviewed on 23/10/2024
I have been using Live Agent throughout 2023 to provide telephone technical support working for a...
I have been using Live Agent throughout 2023 to provide telephone technical support working for a well-known manufacturer of photovoltaic inverters. The standard of service offered has been very high also thanks to the perfect correspondence of Live Agent's features with what we did.
Pros
Clean interface, reminder management, gamification, ticket info search.
Cons
Not perfect handling of multiple ticket merge.
Response from QualityUnit
Hi Raffaele! Thanks for your detailed review. We’re happy to hear LiveAgent has been a reliable tool for your support tasks. We’re always working to enhance functionality, including ticket merges. If you need tips, feel free to reach out anytime!
- The LiveAgent Team
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
The new era of live chat
Reviewed on 07/03/2025
It is cheaper and easier to use with fast and suitable response.
It is cheaper and easier to use with fast and suitable response.
Pros
It provides quick answers, reducing wait times for me.
Cons
it rely on pre-programmed scripts or training data, which makes interactions sometimes feel robotic.
Response from QualityUnit
Hi Samuel,
Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your live chat support. Don't hesitate to contact our team via chat or at [email protected] and we will be happy to take a look at improving the interactions - we're here for you 24/7!
-LiveAgent team
- Industry: Translation & Localization
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
verification
Reviewed on 09/09/2024
I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be...
I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be inoof to bring up my details
Pros
It was easy to use the system the and get my question across
Cons
how long the responce took some times i was waiting a while
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
LiveAgent is the best customer service tool for all channels.
Reviewed on 02/12/2024
Overall the demo session went good, all supported documents were easy to understand we were able to...
Overall the demo session went good, all supported documents were easy to understand we were able to quickly intergrate our live chat widget and also tested incoming and outgoing emails. Features are great.
Pros
Pricing, Interface and Customer Support service.
Cons
Getting challenges in porting phone numbers
Response from QualityUnit
Thank you for your review Fatima! Glad to hear that integrations like the live chat widget worked well for you. We understand the concern with porting phone numbers and would love to assist—please reach out anytime via chats or email.
- The LiveAgent Team
LiveAgent FAQs
Below are some frequently asked questions for LiveAgent.Q. What type of pricing plans does LiveAgent offer?
LiveAgent offers the following pricing plans:
- Starting from: $19.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $9/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month
Q. Who are the typical users of LiveAgent?
LiveAgent has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LiveAgent support?
LiveAgent supports the following languages:
Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does LiveAgent support mobile devices?
LiveAgent supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does LiveAgent integrate with?
LiveAgent integrates with the following applications:
2Checkout, AVOXI, AWeber, Actio, ActiveCampaign, Adobe Commerce, Agile CRM, Asana, Avelia, Axigen, BigCommerce, Blogger, Bold BI, Braintree, CS-Cart Store Builder, ChargeDesk, ClickFunnels, ClickSend, ClickUp, Clockify, Close, CloudTalk, CommPeak VoIP Service, ConvergeHub, CoreCommerce, DID Logic, Delighted, Digital Marketing Suite, Drupal, Drupal Commerce, Emplifi Social Marketing Cloud, ExpressionEngine, FlowHunt, Flowroute, Formidable Forms, Fortune3, G2G Suite, GetResponse, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Contacts, Google Forms, Google Sheets, Gravity Forms, Help Desk Migration, Highrise, HubSpot CRM, IceWarp, Insightly, Instagram, Intercom, Jira, Joomla, JoomlaLMS, Keap, Klaviyo, Kopano WebApp, Lead Gen & CRM (formerly SharpSpring), MDaemon Email Server, MagentaCloud, MailEnable, Mailchimp, ManyChat, Meetingbird, Meta for Business, Mobex Hosted PBX, Modulus, MySQL, NetCrunch, Nicereply, Online Auction System, OpenCart, Pabbly Connect, PayPal, Pipedrive, Placetel, Post Affiliate Pro, PrestaShop, Process Street, ProjectManager.com, Quriobot, RingCentral Contact Center, Salesflare, SendMyCall, SendPulse, SharpSpring Ads, Shift4Shop, ShipStation, Shopify, Silverstripe CMS, Simplesat, Sinch, Slack, Squarespace, Stripe, SugarCRM, Swan, TimeCamp, Toky, Trello, Twilio, Twitter/X, Ucraft, Vectera, VoIP.ms, VoIPstudio, Volusion, Vonage Business Communications, Vonage Contact Center, Voyced IPPBX, Vtiger CRM, Web.com, Webflow, Weebly, WhatsApp, Wix, WooCommerce, WordPress, X-Cart, Xero, Zadarma, Zapier, Zendesk QA, Zight (formerly CloudApp), Zoho Mail, iCloud, monday.com, sipgate, uKit AI, vcita
Q. What level of support does LiveAgent offer?
LiveAgent offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
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Customer Service Software
