RazorSync
About RazorSync
RazorSync's Field Service Software allows service professionals to schedule and track jobs, manage workers, estimate, quote, process payments and update customer records from job site or in-office, online or offline. With RazorSync Field Management Software customers reduce wasted time, cut operational costs, gain business, shorten their billing cycles and improve customer satisfaction.
RazorSync’s affordable software is the easiest way to organize your business allowing our customers to manage their customers and field workers, schedule and dispatch workers, optimize routes with Google Maps integration, and eliminating double entry and excess paperwork with the incorporation of Quickbooks. With RazorSync it’s easy to estimate, quote, invoice, and accept mobile payments in the field for a more efficient billing cycle that cuts out paperwork saving you hours every week. RazorSync helps increase productivity and efficiency as well as helping to reduce errors to improve cash flow and eliminate paperwork.
RazorSync is the #1 rated mobile service software on the iTunes App Store and on Google Play. RazorSync's Field Service software was the Silver Prize Winner in the 12th annual Dealer Design Awards Program in the Contractor Services and Software category. RazorSync also received top honors at the 11th annual American Business Awards. RazorSync was recognized among 3,200 nominations for optimal in-field use, robust functionality, ongoing enhancements, exceptional customer support, and affordability for every size of company.
About RazorSync, LLC
RazorSync is a leading software/app publisher for the field service industry headquartered in Minneapolis, Minnesota. Our mission is to provide affordable solutions that allow customers to increase both their productivity and profitability.
Key benefits of RazorSync
Save time, reduce paperwork and grow your service business with our award winning field service software.
Powerful, but easy to use scheduling, estimating and invoicing features help increase productivity.
Integrated with QuickBooks, accounting records are automatically updated. Say goodbye to paperwork.
Perfect for small to medium service businesses including: HVAC, plumbing, electrical contractors, IT & computer repair, lawn care, pest control, security, appliance repair, property management and more.
RazorSync's award winning software allows our customers to manage their customers and field workers, schedule and dispatch workers, estimate and so much more, all from a smartphone, tablet, or desktop computer, onsite or in office, online or offline.
Images
Not sure about RazorSync?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Google Sheets
Field Promax
Intuit Field Service Management
QuickBooks Online Advanced
Reviews
Already have RazorSync?
Software buyers need your help! Product reviews help the rest of us make great decisions.
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
RazorSync is a life saver!
Reviewed on 10/06/2016
RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders,...
RazorSync is a very cohesive product that helps me coordinate my plumbers on all their work orders, tasks, my customer database, allows files & pictures to be attached to specific jobs or the customer.
Pros
The map page allows me to coordinate the incoming jobs according to location and also to track my plumbers off their smart phone GPS so I can estimate ETAs for the customers. The Reports tab is also very versatile and I am able to obtain the necessary data I need with just a few clicks!
The Support Staff are all professional and knowledgeable. I usually get answers to questions right away or in a reasonable timeframe.
I love that if RazorSync is down, I still have access to the appointments via our gmail account!
Cons
Support hours are too short - It would be great if they were available so business in all the time zones had access during typical business hours (M-F, 8-5) or longer.
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Overall Good Product, Some things lacking
Reviewed on 01/11/2019
We tried to switch to another software for the option mentioned above. But ended up coming back to...
We tried to switch to another software for the option mentioned above. But ended up coming back to Razor because everything else worked so horribly, but Razor worked really well in a lot of small areas.
Pros
We've tried a few different ones and for the price, we haven't found any better than RazorSync. The usability from different devices and flow of information seems to function very well.
Cons
The one thing we wish we had is the combination of this dispatch software with GPS tracking. We get a little bit of it in the technicians tab dropping cookies, but if I could dispatch in Razor, and then go to the GPS and have all the funcionality built there it would be powerful. Would really love to automate time sheets by setting up a geo fence. I can dispatch a job, see the vehicle leave, then once the vehicles leaves the geofence his time sheet starts, one back in the geo fence his time sheet stops.
Alternatives Considered
Verizon ConnectReasons for Switching to RazorSync
Price for Service Titan, and usability for Reveal. It's a horrible product and so much doesn't work.Response from RazorSync
Thank you Brett for the review and the feedback. Please let us know if you have any questions or need anything!
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Service Issues
Reviewed on 01/11/2019
RazorSync has been fairly easy for my non tech savvy employees to use. Though trouble shooting when...
RazorSync has been fairly easy for my non tech savvy employees to use. Though trouble shooting when there are issues is a bit of a nightmare. This has stream lined my payroll processes and increased the speed to invoice clients, though the way the software works, I can't use the invoice functionality. I also find it hard to trust that things will work properly after the experiences we've had.
Pros
The reporting capability and ability to cut out paper were huge reasons we purchased. Those continue to be positive.
Cons
The customer service is extremely subpar, and there are constantly tech glitches and issues that the company cant explain, doesn't take accountability for and don't seem very concerned about resolving. Getting a call back or follow through on issue resolution is non existent. When I sold the product I was told things could be customized and that the company could be paid to do some customizations. But once I purchased and looked towards getting some things changed, that wasn't actually true. Additionally the training on the front end was worthless which caused more work for me having to train my own people and create my own user manuals. The fact that the software looks different if you are using Android vs Apple is also not ideal.
Response from RazorSync
Thank you Alissa for your review and your feedback, we appreciate it. Thank you for bringing these issues to our attention. Please feel free to email me directly [email protected] or call us directly at 877-675-4395 to see if there's an issue we can help resolve.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Far and beyond our previous solution
Reviewed on 01/11/2019
We have had a great experience. Support is responsive and helpful. They have helped us with the...
We have had a great experience. Support is responsive and helpful. They have helped us with the development of customizations and have come up with unique ideas to work with our business model.
Pros
Intuitive and user friendly. It is also integrated with Quickbooks for financial statement generation
Cons
Invoice printing, we would prefer batch printing. Work order templates, currently you only have an option to create a template at the service request level.
Response from RazorSync
Thank you very much for that great review Denise! We truly appreciate the opportunity to serve you. If you ever need anything, please feel free to reach out to us!
- Industry: Construction Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy way to organize some chaos
Reviewed on 01/11/2019
Overall, our experience has been quite good.
Overall, our experience has been quite good.
Pros
RS offers a solution that follows each of our projects from start to finish - no need to jump around to a multitude of platforms.
Cons
The product is feature-rich and that sort of gets in the way of a smooth-running platform if you’re looking for on-the-go ease.
Response from RazorSync
Thank you Mat for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!
RazorSync FAQs
Below are some frequently asked questions for RazorSync.Q. What type of pricing plans does RazorSync offer?
RazorSync offers the following pricing plans:
- Starting from: $85.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing Package Plans: • Solo, up to 2 users, $85/month (annual plan) • Team, up to 7 users, $175/month (annual plan) • Pro, up to 15 users, $360/month (annual plan) • Enterprise, unlimited users, reach out for pricing All plans start with a 14-day FREE trial with all the features of the Enterprise package. RazorSync recommends you sign up for a Live Demo before beginning your trial. RazorSync offers training and technical support via phone, email, and GoToMeeting to help support your business.
Q. Who are the typical users of RazorSync?
RazorSync has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RazorSync support?
RazorSync supports the following languages:
English
Q. Does RazorSync support mobile devices?
RazorSync supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does RazorSync integrate with?
RazorSync integrates with the following applications:
Google Calendar, Google Maps, Microsoft Outlook, PayPal, QuickBooks Online, QuickBooks Online Advanced
Q. What level of support does RazorSync offer?
RazorSync offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for RazorSync.
- Scheduling Software
- Billing and Invoicing Software
- Field Service Management (FSM) Software
- Time Clock Software
- Workforce Management Software
- Service Dispatch Software
- Field Activity Management Software
- HVAC Software
- Work Order Software
- Calendar Software
- Plumbing Software
- Electrical Contractor Software
- Handyman Software
- Garage Door Software
- Pool Service Software
- Subcontractor Software
