--- description: Detailed reviews on Freshservice based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Freshservice with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/292/it-service-management-itsm/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.ae/software/91351/freshservice Page: 1 / 32\ Next: [Next page](https://www.getapp.ae/software/91351/freshservice?page=2) > Freshservice is an online ITIL service desk with ticketing \& asset management capabilities, and incident, problem, change, release, and knowledge management tools. > > Verdict: Rated **4.5/5** by 761 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshservice \- Cloud based and ITIL Ready out of the box - Refreshing user experience that is miles ahead of age-old service desks - Built-in asset management capabilities to manage all kinds of digital assets - Flexible Pricing Plans for all kinds of organizations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 761 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Discovery - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Automated Discovery - Automated Responses ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.ae/directory/257/knowledge-management/software) - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) - [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.ae/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.ae/directory/771/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4086 reviews) 2. [Freshdesk](https://www.getapp.ae/software/10317/freshdesk) — 4.5/5 (3463 reviews) 3. [Milvus](https://www.getapp.ae/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [JIRA Service Management](https://www.getapp.ae/software/91811/jira-service-management) — 4.5/5 (770 reviews) ## Reviews ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 March 2026* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Cons**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "Freshservice review" — 5.0/5 > **Paolo** | *26 May 2026* | Alternative Medicine | Recommendation rating: 3.0/10 > > **Pros**: Ease of use and minimal learning curve for the users, also there are lots of great features like chatbot > > **Cons**: Configurability, we were unable to configure some items and there are still limitations compared to servicenow > > Overall my experience has been great, we were able to streamline processes in the company and able to assist a lot of users. ----- ### "Fix Scheduled Workflows" — 3.0/5 > **Colter** | *9 December 2024* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: Ticket tracking and management is very good; I like the ability to merge tickets. > > **Cons**: The scheduled workflows have been completely non-operational since we have begun using Freshservice. > > There are some minor quirks about the platform, but it mostly does what it claims. ----- ### "Freshservice: Powerful ITSM Made Simple and Intuitive" — 5.0/5 > **Rajneesh** | *17 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Freshservice always innovate their ITSM core solution offering. Their Freddy AI offering is helping agents in analysing the long jumbled queries/issues reported by requesters. The out-of-box capabilities of Frshservice such as Orchestration, workflows are much loved by everyone, they are easy to understand and make use of. Not only the IT team, but Business teams such as ‘People \& Culture’, ‘Payroll’ adore the workflows. Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People \& Culture’, as the restricted feature ensures tickets from these departments are only visible to the selected teams. > > **Cons**: Nothing at all. Freshservice has a robust roadmap, they take non-attended features in the product future roadmap and do update their clients when the feature is rolled out. Nothing to dislike about Freshservice > > The overall experience coming from the legacy ITSM solution, we admire the centralised configuration such as Business rules, Workflows. They are easy to understand by Service Delivery Lead, useful when an existing workflow needs changing/update. Freshservice is easy to setup and fairly easy to use by Agents, requesters. The bundle service catalog offering is much used and appreciated. Freshservice newer Journey is very much liked by IT and business teams. Overall, Freshservice keeps adding new features, they had a recent newer feature rolled out in May 2026, which has added much value to the IT Service delivery. We admire that they keep innovating Freshservice not only for IT, but for Business teams as well. ----- ### "Does the job without overcomplicating things" — 5.0/5 > **Harsh** | *13 July 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Honestly, the ticketing side of things is what won me over. I was expecting a bit of a learning curve, but nope - logging in and figuring out how tickets get routed, prioritized, and closed out was pretty painless. My team went from constantly losing track of requests in our inbox to actually having a clear pipeline. That alone made switching worth it. > > **Cons**: If I'm being picky, I'd say the customization side leaves something to be desired. There were a couple times we wanted to tweak fields or set things up a certain way for our workflow, and it just wasn't as flexible as I'd hoped. Not a dealbreaker, but definitely something on my wishlist for future updates. > > Been using it for a few months now and honestly, no regrets. It's not flashy, but it works - tickets get handled faster, nothing slips through the cracks anymore, and my team's stopped complaining about the old system (which is saying something). Could use a bit more flexibility on customization, but that's a minor complaint compared to how much smoother our support process runs now. Solid pick if you want something that just handles the basics really well. ----- Page: 1 / 32\ Next: [Next page](https://www.getapp.ae/software/91351/freshservice?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/91351/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data