About Intercom

Intercom is a Customer Communication platform, allowing businesses to connect with their customers in product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Pricing starting from:

$67.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Intercom

Key benefits of Intercom

  • With automated answers and interactive apps, Intercom’s Business Messenger enables more than just chat, so you and your customers can get things done efficiently.

  • Build segments and trigger-based auto messages, allowing you to increase engagement by 2X and new feature adoption by serving the right messages at the right time.

  • Cut first response times to support questions in half with an end-to-end support solution, and deliver great, real-time customer experiences with live chat.

  • Connect to your existing tech stack with 100+ pre-built apps and integrations, a flexible API and free developer workspaces. Intercom fits neatly into what’s already working for you and your team.

  • With Intercom, you’ll be supported by a dedicated team of sales and support specialists, providing best practices, industry insights, and help scaling your team with Intercom.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, Germany, France, United Kingdom , Hong Kong SAR China, Ireland, Netherlands, New Zealand, Singapore, Taiwan, United States

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch , English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Pricing starting from:

    $67.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Intercom

    Images

    Intercom Software - The Intercom Messenger
    Intercom Software - Shared Inbox
    Intercom Software - Support Bots
    Intercom Software - Advanced Ticketing
    Intercom Software - In-product Engagement
    Intercom Software - Suggested articles
    View 8 more
    Intercom video
    Intercom video
    Intercom Software - The Intercom Messenger
    Intercom Software - Shared Inbox
    Intercom Software - Support Bots
    Intercom Software - Advanced Ticketing
    Intercom Software - In-product Engagement
    Intercom Software - Suggested articles

    Features

    Total features of Intercom: 161

    • @mentions
    • AB Testing
    • AI/Machine Learning
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Asynchronous Learning
    • Audience Targeting
    • Auto-Responders
    • Automated Responses
    • Automated Routing
    • Behavior Tracking
    • Blended Learning
    • CAN SPAM Compliance
    • CRM Software
    • Call Routing
    • Campaign Analytics
    • Campaign Management Software
    • Campaign Scheduling
    • Campaign Segmentation
    • Canned Responses
    • Chat/Messaging
    • Chatbot Software
    • Click Tracking
    • Code-free Development
    • Collaboration Tools
    • Communication Management
    • Configurable Workflow
    • Contact Database
    • Contact Management Software
    • Contextual Guidance
    • Conversion Rate Optimization
    • Customer Communication
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Journey Mapping
    • Customer Segmentation
    • Customer Service Analytics
    • Customer Support Software
    • Customer Surveys
    • Customizable Branding
    • Customizable CTAs
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Customization
    • Dashboard Software
    • Data Import/Export
    • Data Visualization Software
    • Drag & Drop
    • Drip Campaigns
    • Dynamic Content
    • Email Campaign Management
    • Email Management Software
    • Email Marketing Software
    • Email Templates
    • Email Tracking Software
    • Employee Management
    • Employee Onboarding
    • Engagement Tracking
    • Event Triggered Actions
    • Feedback Management
    • File Sharing Software
    • For Sales / Marketing
    • For Startups
    • Geotargeting
    • Help Desk Management
    • In-App Training
    • Inbox Management
    • Interaction Tracking
    • Interactive Content
    • Knowledge Base Management
    • Language Detection
    • Lead Capture Software
    • Lead Database Integration
    • Lead Generation Software
    • Lead Management Software
    • Lead Nurturing Software
    • Lead Qualification
    • Lead Segmentation
    • Lead Verification/Validation
    • List Management
    • Live Chat Software
    • Macros/Templated Responses
    • Marketing Automation Software
    • Mobile Access
    • Mobile Optimized Emails
    • Multi-Campaign
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Marketing
    • Multi-Language
    • NPS Survey Structure
    • Natural Language Processing
    • Negative Feedback Management
    • Performance Management
    • Performance Metrics
    • Pre-Configured Bot
    • Prioritization
    • Proactive Chat
    • Process/Workflow Automation
    • Progress Tracking
    • Prospecting Tools
    • Query Suggestions
    • Queue Management
    • ROI Tracking
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Real-time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • Rules-Based Workflow
    • SMS Marketing
    • SMS Messaging
    • SSL Security
    • Screen Sharing Software
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Self Service Tools
    • Self-Learning
    • Sentiment Analysis
    • Service Level Agreement (SLA) Management
    • Single Sign On Software
    • Social Media Integration
    • Spam Blocker
    • Subscriber Management
    • Subscription Management Software
    • Support Ticket Management
    • Support Ticket Tracking
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Task Management Software
    • Task Progress Tracking
    • Task Scheduling
    • Template Management
    • Text Analysis Software
    • Third Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • User Onboarding
    • Virtual Assistant
    • Visual Analytics
    • WYSIWYG Editor
    • Website Integration
    • Website Visitor Tracking
    • Workflow Configuration
    • Workflow Management Software

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    Reviews

    Overall rating

    4.5 /5
    (878)
    Value for Money
    4.0/5
    Features
    4.3/5
    Ease of Use
    4.4/5
    Customer Support Software
    4.3/5

    Already have Intercom?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 878
    Liam
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Not Much Competition

    Reviewed on 01/08/2019

    Everything has been fantastic from the Customer Success-led implementation process to it being...

    Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.

    Pros

    From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow.

    Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex.

    Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.

    Cons

    Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves.

    Given they are the industry leader, it can come at a premium for a larger organizations.

    Alternatives Considered

    Olark, Confluence, and Zendesk Suite

    Reasons for Choosing Intercom

    Overall compatibility with scaling of the company and support infrastructure. Not enough functionality to grow out an effective customer knowledge base that's as simple to approach for customers and internal content builders alike.

    Switched From

    Confluence

    Reasons for Switching to Intercom

    The overall growth of the company and product over the past few years and the speed in which they've been able to push out updates and new features shows a lot of promise over their competitors. Honestly, the user experience that we had been encountering when coming upon sites and companies that were using Intercom was so positive that it was hard to not want to give that same experience to our users.
    Emre
    Overall rating
    • Industry: Computer Software
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    I've had excellent results.

    Reviewed on 27/11/2022

    The ability to try and test an app or product before purchasing it, is becoming more and more...

    The ability to try and test an app or product before purchasing it, is becoming more and more popular, especially with the introduction of new chat and live chat services. If you don't want to spend hundreds of dollars on an actual product, you can try a virtual product, that is a product that you can test and play with, before you purchase it.

    Pros

    Intercom is a complete live chat application for businesses. It is extremely easy to use. I found the chatbot feature to be useful, but I think it is only useful for some businesses such as retail businesses, or businesses that can use the information from a customer to see what they want to sell them. I would recommend using Intercom for businesses that need live chat but are not using it already.

    Cons

    I am a marketing strategist, and my company is growing. I have come to realize that I need to engage with customers in an effective way to obtain leads and generate sales. I have tried many different marketing strategies in the past, but none have been as effective as LiveChat. I am able to create a LiveChat session with customers and obtain leads. I've had great results and I'm satisfied, I haven't had a problem. In general it works flawlessly.

    Etienne
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 4.0 /10

    Best product, the WORST company

    Reviewed on 09/11/2022

    If somebody want to program a software with the same features (even less), i'm switching.

    If somebody want to program a software with the same features (even less), i'm switching.

    Pros

    Their product is better than anything on the market

    Cons

    I hope you will never need them for anything. Do not count on them. It's only a sale team thinking only about money. We are paying over 1800$/month, and we are still not with useful persons.

    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Intercom is a support agent's delight!

    Reviewed on 11/08/2022

    Fantastic.

    Fantastic.

    Pros

    Intercom is easy to use and a supremely evolved support tool. It's a must have for early startups as they scale their businesses. Agent's can easily grasp and start using the product. The support articles are my favourite feature.

    Cons

    I didn't like that Intercom does not support WhatsApp templates triggering via system APIs basis user actions.

    Alternatives Considered

    Freshdesk, Haptik, and Zendesk Suite

    Reasons for Choosing Intercom

    Yellow.ai was a super unintuitive product.

    Switched From

    yellow.ai

    Reasons for Switching to Intercom

    Cheap and easy to install.
    Natalia
    Overall rating
    • Industry: Market Research Software
    • Company size: 5,001-10,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Connects with users in a more direct way

    Reviewed on 21/11/2022

    Allows you to have faster and more direct contact with customers or with people who visit your...

    Allows you to have faster and more direct contact with customers or with people who visit your sites, its interface is understandable, accessible and represents a technological innovation at the level of new technologies

    Pros

    It is a good alternative for communication through messaging, it is a tool that connects with clients from business websites or could even say personal and maintain more direct contacts, helping from completing sales to responding to requests or claims to clients with technological efficiency and innovative

    Cons

    It is a good tool that, if used correctly, can even deal with customer complaints or requests without major complexities. It is the type of tool that is very complete for medium and large organizations and brings great benefits.

    Showing 5 reviews of 878 Read all reviews

    Intercom FAQs

    Below are some frequently asked questions for Intercom.

    Intercom offers the following pricing plans:

    • Starting from: $67.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Intercom Essential: from $38/month Intercom Pro: from $75/month Intercom Premium: Custom pricing Recommended add-ons: - Custom Bots from $99/mo - Answer Bot from $99/mo - Product Tours from $119/mo - Help Center Articles from $49/mo

    Intercom has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Intercom supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Intercom supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Intercom integrates with the following applications:

    Aircall, AskNicely, Automate.io, ChargeDesk, CloudApp, DataHero, Driftrock, Droplr, Front, Geckoboard, GitHub, Grow, HipChat, Landingi, LeadsBridge, Mailchimp, Marketo Engage, Meta for Business, Microsoft Teams, Mixpanel, Notion, Operations Hub, Privy, Salesforce Sales Cloud, SatisMeter, Segment, Shopify, Slack, Stamplay, Statuspage, Stripe, Survicate, Toky, Tray.io, Trello, Twitter, Wistia, Woopra, WordPress, Zapier, Zendesk Suite

    Intercom offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

    Related categories

    See all software categories found for Intercom.