Intercom

The #1-rated Business Messenger for customer relationships.

About Intercom

Intercom is a <b>Conversational Relationship Platform (CRP)</b>.

With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey.

The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.

Pricing starting from:

$38.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Intercom

Key benefits of Intercom

  • With automated answers and interactive apps, Intercom’s Business Messenger enables more than just chat, so you and your customers can get things done efficiently.

  • Build segments and trigger-based auto messages, allowing you to increase engagement by 2X and new feature adoption by serving the right messages at the right time.

  • Cut first response times to support questions in half with an end-to-end support solution, and deliver great, real-time customer experiences with live chat.

  • Connect to your existing tech stack with 100+ pre-built apps and integrations, a flexible API and free developer workspaces. Intercom fits neatly into what’s already working for you and your team.

  • With Intercom, you’ll be supported by a dedicated team of sales and support specialists, providing best practices, industry insights, and help scaling your team with Intercom.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Germany, United Kingdom, United States

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Pricing starting from:

    $38.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Intercom

    Images

    Intercom Software - Manage and respond to all conversations from a shared team inbox with notes and live customer profiles
    Intercom Software - Segment customers in order to target the right groups of people with the right messaging, at the right time
    Intercom Software - A/B test messages to continually improve performance
    Intercom Software - Announce new features and products with targeted emails to users
    Intercom Software - View team performance and plan ahead with Intercom reports
    Intercom Software - Modern Messenger
    Intercom Software - Send auto-messages to website visitors
    Intercom Software - Save commonly used replies
    Intercom Software - Suggested Articles
    Intercom Software - Smarter Knowledge Base
    Intercom Software - Smart campaigns for marketing automation
    View 12 more
    Intercom video
    Intercom Software - Manage and respond to all conversations from a shared team inbox with notes and live customer profiles
    Intercom Software - Segment customers in order to target the right groups of people with the right messaging, at the right time
    Intercom Software - A/B test messages to continually improve performance
    Intercom Software - Announce new features and products with targeted emails to users
    Intercom Software - View team performance and plan ahead with Intercom reports
    Intercom Software - Modern Messenger
    Intercom Software - Send auto-messages to website visitors
    Intercom Software - Save commonly used replies
    Intercom Software - Suggested Articles
    Intercom Software - Smarter Knowledge Base
    Intercom Software - Smart campaigns for marketing automation

    Features

    Total features of Intercom: 96

    • @mentions
    • AB Testing
    • AI/Machine Learning
    • API
    • Access Controls/Permissions
    • Activity Tracking
    • Alerts / Escalation
    • Appointment Management
    • Auto-Responders
    • Automated Responses
    • Automated Routing
    • CAN SPAM Compliance
    • CRM Software
    • Campaign Management Software
    • Canned Responses
    • Chat/Messaging
    • Chatbot Software
    • Code-free Development
    • Collaboration Tools
    • Communication Management
    • Contact Database
    • Contact Management Software
    • Contextual Guidance
    • Conversion Rate Optimization
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Segmentation
    • Customer Service Analytics
    • Customer Support Software
    • Customer Surveys
    • Customizable Branding
    • Customizable CTAs
    • Customizable Fields
    • Data Import/Export
    • Drip Campaigns
    • Dynamic Content
    • Email Campaign Management
    • Email Management Software
    • Email Marketing Software
    • Engagement Tracking
    • Event Triggered Actions
    • File Sharing Software
    • For Sales / Marketing
    • Geotargeting
    • Help Desk Management
    • Inbox Management
    • Interaction Tracking
    • Knowledge Base Management
    • Language Detection
    • Lead Capture Software
    • Lead Database Integration
    • Lead Nurturing Software
    • Lead Qualification
    • Lead Segmentation
    • Lead Verification/Validation
    • List Management
    • Live Chat Software
    • Mobile Access
    • Mobile Optimized Emails
    • Multi-Channel Communication
    • Multi-Channel Marketing
    • Multi-Language
    • Natural Language Processing
    • Performance Metrics
    • Pre-Configured Bot
    • Proactive Chat
    • Process/Workflow Automation
    • Prospecting Tools
    • Query Suggestions
    • Queue Management
    • ROI Tracking
    • Real Time Notifications
    • Real-time Consumer-facing Chat
    • Reporting/Analytics
    • Role-Based Permissions
    • Screen Sharing Software
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Sentiment Analysis
    • Social Media Integration
    • Spam Blocker
    • Subscriber Management
    • Support Ticket Management
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Virtual Assistant
    • WYSIWYG Editor
    • Website Integration
    • Website Visitor Tracking
    • Workflow Management Software

    Alternatives

    Zendesk

    4.4
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    Drift

    4.5
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    Help Scout

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    #3 Alternative to Intercom
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    Reviews

    Overall rating

    4.5 /5
    (827)
    Value for Money
    4.0/5
    Features
    4.3/5
    Ease of Use
    4.4/5
    Customer Support Software
    4.3/5

    Already have Intercom?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 827
    Brendon M.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Highly recommended if you are looking for a tool that you can integrate with other sales and...

    Reviewed on 07/06/2022

    Pros

    Highly recommended for systems and tools integration. If you use other platforms that need lead and sales generation, this might be the one you are looking for.

    Cons

    A little pricy compared to other solutions.

    Graziela S.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501-1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Great tool with some improvements needed, but a great ally for support and sales

    Reviewed on 03/06/2022

    INtercom is very nice, their support, account managers super efficient.
    At the same time it has...

    INtercom is very nice, their support, account managers super efficient.
    At the same time it has points for improvement from what I've seen from competitors I still prefer the package offered by Intercom

    Pros

    - Chatbots in code
    - User-friendly when it comes to aesthetics
    - Fast and efficient support
    - It has a learning track which makes it easy for new developers

    Cons

    - Data analysis within the platform is quite poor, which brings the need to cross-check with other tools
    - Exporting data results in lack of standardization
    - Lack of governance to access team settings like macros, for example

    Alternatives Considered

    Zendesk

    Reasons for Switching to Intercom

    I was not in the decision making, I arrived at the company and Intercom was already a hired tool
    Verified Reviewer
    Overall rating
    • Industry: Mining & Metals
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Good entry into chat and support

    Reviewed on 05/05/2022

    Intercom was great! Good was to start out and decide what your business needs, I just wouldn't keep...

    Intercom was great! Good was to start out and decide what your business needs, I just wouldn't keep it once a business scales.

    Pros

    Intercom is simple to use and set up, it is very user-friendly and uncomplicated. It provides and quick, easy and fairly affordable option to provide customer communication, service and sales communications.

    Cons

    When scaling a business and moving into the realm of a more powerful CRM it didn't make sense to use Intercom anymore. There is syncing and integrations available for most platforms but software like Hubspot has the same capabilities as Intercom, in some cases more, and you get a full sync with a contact record.

    Verified Reviewer
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    Good product let down by atrocious customer support and shady pricing practices

    Reviewed on 08/03/2022

    We've been with Intercom for a number of years and unfortunately the customer service in the last...

    We've been with Intercom for a number of years and unfortunately the customer service in the last 18 months has been atrocious. It's not possible to call anybody... everything is done via chat, which would be fine if they responded in a timely fashion but often it takes weeks to respond and often they'll just go radio silent. The irony.

    Whilst the product is very good, it will get VERY expensive VERY quickly once you start using the whole suite of products. Their constant changing of product names and pricing options is annoying to say the least, particularly when you come to use a feature that was previously within your package only to find it's been moved into a more expensive package and you need to upgrade to use it.

    Oh, and then there's the annual auto-renew buried in the small print so if you decide to move away from Intercom which we have just decided to do, you'll probably be tied in for longer than you expect.

    Pros

    The software to be fair is the best integrated product out there if you need live chat, knowledgebases, chatbots, outbound marketing etc., all in the same package. The range of features is VERY comprehensive.

    Outbound campaigns are really nice as is the knowledgebase.

    Cons

    Notifications for incoming chats are poor. If your support team are doing tasks other than sitting on Intercom all day it's easy to miss incoming chats.

    The AI bots are more miss than hit in my experience when it comes to suggesting solutions and some of the bot responses are simply bewildering.

    Katarzyna W.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Intercome is up to something, but it's not there yet

    Reviewed on 24/05/2022

    In your everyday job, when you simply respond to incoming chats - Intercome is amazing. Once you...

    In your everyday job, when you simply respond to incoming chats - Intercome is amazing. Once you want to do anything beyond that, it gets complicated, but not impossible. Also, their support is not really responsive, but you eventually get an answer from them.

    Pros

    The live chat! It's working perfectly, it's easy to set up, and easy to use by both the customer and the support agent - one of the best options on the market for me.

    Cons

    Everything besides the live chat - the knowledge base management has so little features and possibilities it hurt my soul everytime I needed to write an article :( Also, sending or receiving email is also quite a mess, it needs a little bit more work from Intercome.

    Alternatives Considered

    Zendesk

    Switched From

    Help Scout
    Showing 5 reviews of 827 Read all reviews

    Intercom FAQs

    Below are some frequently asked questions for Intercom.

    Intercom offers the following pricing plans:

    • Starting from: $38.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Intercom Essential: from $38/month Intercom Pro: from $75/month Intercom Premium: Custom pricing Recommended add-ons: - Custom Bots from $99/mo - Answer Bot from $99/mo - Product Tours from $119/mo - Help Center Articles from $49/mo

    Intercom has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Intercom supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Intercom supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Intercom integrates with the following applications:

    Aircall, AskNicely, Automate.io, ChargeDesk, CloudApp, DataHero, Driftrock, Droplr, Front, Geckoboard, GitHub, Grow, HipChat, Landingi, LeadsBridge, Mailchimp, Marketo Engage, Meta for Business, Microsoft Teams, Mixpanel, Notion, Operations Hub, Privy, Salesforce Sales Cloud, SatisMeter, Segment, Shopify, Slack, Stamplay, Statuspage, Stripe, Survicate, Toky, Tray.io, Trello, Twitter, Wistia, Woopra, WordPress, Zapier, Zendesk

    Intercom offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

    Related categories

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