Domo

4.3 (314)
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AI-powered data experience platform designed for SMEs

About Domo

Domo puts data to work for everyone so they can multiply their impact on the business. Our cloud-native data experience platform goes beyond traditional business intelligence and analytics, making data visible and actionable with user-friendly dashboards and apps. Underpinned by a secure data foundation that connects with existing cloud and legacy systems, Domo helps companies optimize critical business processes at scale and in record time to spark the bold curiosity that powers exponential business results.


Key benefits of Domo

Connect to any source of data:
- Spreadsheets
- Cloud-based apps
- On premise
- ERP/data warehouses
- Databases
- Social media

Collaborate with the team:
- Use Buzz to send and discuss important data
- Assign projects & tasks to different team members


Images

Domo Software - Domo revenue tracking
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Domo Software - Domo revenue tracking
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Domo Software - Domo sales dashboard
Domo Software - Domo admin settings

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Value for Money

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Reviews

Overall rating

4.3 /5
(314)
Value for Money
4.0/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support Software
4.0/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 314
Toni
Toni
Overall rating
  • Industry: Insurance Software
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Domo - a great data workhorse

Reviewed on 29/11/2022

Pros

The best thing about Domo is the people who work there! I've always had the best interactions when contacting them for help, or working with them in training or onboarding. The dashboards are really nice once you've got them setup, and it's easy to log in and view the data in the program. Mobile works pretty great too. I also really like the workbench that allows you to setup recurring uploads.

Cons

I took a weeklong training at Domo a couple years ago, and I still struggle to keep up with calculations inside the cards. I think their language could be easier to use. Also I would like to see easier and smoother filtering and searching within the dashboards.

Dexter
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Customer Service and Implementation Terrible but Great Product

Reviewed on 27/05/2020

Customer Service and Implementation Terrible but Great Product.

Customer Service and Implementation Terrible but Great Product.

Pros

The product itself is great. It is easy to pick up and runs quickly and smoothly. We were able to implement it ourselves with a team of two in around 6 months and it has been extremely impactful on our business.

Cons

The customer service, implementation process has been a nightmare. We went through two different consultants for implementation and don't use anything that they built for us. We would of been better off doing it all by ourselves. Customer service doesn't get you anywhere unless you call in and escalate every ticket. We got a new account rep (our first one was great) and he never even introduced himself and to this day we don't even have a phone number to contact him.

Colin
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Like driving an automatic when you need a manual

Reviewed on 04/06/2021

We are using it as the business intelligence hub for all of our data

We are using it as the business intelligence hub for all of our data

Pros

Clean, fast to make very simple dashboards where the data get's pulled in from a straight forward table

Cons

Very rigid with data structures. Difficult to tweak charts beyond the off the shelf offerings. Random outputs from Beast Modes. ETL is next to impossible to QC in a time effective manner.

Alternatives Considered

Tableau

Reasons for Choosing Domo

Grow was too lightweight

Switched From

Grow
Bryan
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Robust and Easy to Use

Reviewed on 29/11/2022

Pros

I really like Domo's Magic ETL feature. I feel like they have really made it very accessible and easy to understand. I also like that Domo's focus is not just displaying information, but making it actionable and using data in order to make business decisions

Cons

As with any software that is trying to make no code applications, there is more functionally if you just write your own SQL, but that makes it much less accessible to the masses. There are a few functions that are fairly easy to write in SQL, but take couple different steps in order to achieve in Domo. It is more of a minor annoyance than a real problem

Alternatives Considered

Tableau and Microsoft Power BI

Reasons for Switching to Domo

We felt like Domo gave us the best ability to scale the product with our own growth, and as mentioned before we liked the fact that Domo's focus is on driving actionable business decisions versus just creating a bunch of dashboards.
Kabir
Overall rating
  • Industry: Higher Education Software
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing Domo

Reviewed on 29/11/2022

I have been using it for reports for more than 3 years and it is quite easy to generate reports,...

I have been using it for reports for more than 3 years and it is quite easy to generate reports, download reports and share reports with colleagues. Maintenance of those reports is much easier.

Pros

It is quite easy to use, and all data in Domo are cleaned and easily accessible. Easy to share reports with colleagues.

Cons

Once the author licence was given temporarily to a colleague after that I was not able to access my own visuals and ETL.

Alternatives Considered

Microsoft Power BI

Reasons for Switching to Domo

It is quite easy to use, and all data in Domo are cleaned and easily accessible. Easy to share reports with colleagues.
Showing 5 reviews of 314 Read all reviews

Domo FAQs

Below are some frequently asked questions for Domo.

Domo offers the following pricing plans:

  • Free Trial: Available

Domo offers scalable plans with credit-based pricing. A fully-featured, 30-day free trial and additional add-ons are also available. Please contact Domo for detailed pricing information for each of the following packages: Standard: Fully featured, unlimited users, Tier 1 support Enterprise: Everything in Standard, plus volume discounts, dedicated account team, and additional support Business Critical: Everything in Enterprise, plus AWS private link, HIPAA environment, and additional volume discounts

Domo has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

Domo supports the following languages:

English, Japanese

Domo supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Domo integrates with the following applications:

Adobe Commerce, Adobe Workfront, Alchemer, Basecamp, Box, CallRail, Docusign, Emma by Marigold, GitHub, Google Ads, Google Analytics 360, Google Drive, Harvest, HubSpot Marketing Hub, Instagram, Jira, Keap, LinkedIn for Business, Loggly, Mailchimp, Marketo Engage, Meta for Business, Microsoft Excel, NetSuite, New Relic, Oracle CRM On Demand, Oracle Eloqua Marketing Automation, Outbrain, Pipedrive, QuickBooks Online, QuickBooks Online Advanced, Quickbase, Quid, Sage Intacct, Salesforce Marketing Cloud Account Engagement, Semrush, Shopify, Smartsheet, Square Payments, Square Point of Sale, SugarCRM, SurveyMonkey, Toggl Track, Trello, Twilio, Twitter/X, Velocify, Webtrends, Workday Adaptive Planning, XM for Strategy & Research, Xero, Zendesk Suite, Zoho CRM, Zuora

Domo offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

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