About Influitive

Influitive allows you to build a community and invite your customers to complete missions, referrals, product reviews, social media posts, and participate in a modern forum with ideation, Q&A, voting and more! As they engage with personalized content, targeted at individuals or groups, they build a stronger relationship with your business and each other, while getting rewarded for their time. You’ll be able to easily visualize and report on the ROI of all engagement in your community.

Key benefits of Influitive

-Drive new leads and higher conversion rates from your advocates’ referrals with referral automation and sales reference management
-Accelerate sales cycles by surrounding prospects with social proof and easily providing reference calls
-Deepen customer engagement and build 1:1 relationships, ultimately increasing customer retention
-Integrate with your CRM, marketing automation and other apps to facilitate every step of the customer journey
-Get quotes and testimonials to easily drive more user-generated content
-Generate brand awareness and increase sales through word of mouth marketing
-Segment and target individual advocates and groups to provide a personalized experience to every user
-Create a community through discussion boards and advocate-to-advocate messaging
-Receive meaningful product feedback and increase your pool of beta testers by leveraging the wisdom of the crowd
-Report on the impact of your efforts using advanced analytics and unique ROI tracking

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia

Supported Languages

English

Images

Get your advocates to complete fun, educational and business-related challenges
Make it easy and rewarding for your advocates to submit referrals
See the status of submitted referrals at a glance
Make it easy for your advocates to complete challenges anywhere, anytime
Easily track, analyze and report on acts of advocacy completed
View 6 more
Influitive video
Influitive screenshot: Get your advocates to complete fun, educational and business-related challenges Influitive screenshot: Make it easy and rewarding for your advocates to submit referrals Influitive screenshot: See the status of submitted referrals at a glance Influitive screenshot: Make it easy for your advocates to complete challenges anywhere, anytime Influitive screenshot: Easily track, analyze and report on acts of advocacy completed

Features

Total features of Influitive: 9

  • API
  • Activity Dashboard
  • Automated Sales
  • Custom Development
  • Customizable Reporting
  • Receiving
  • Reference Checking
  • Referral Tracking
  • Social Media Integration

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Reviews

Overall rating

4.7 /5
(228)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.8/5

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Showing 5 reviews of 228
Nicholas C.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Producing Great Results!

Reviewed on 30/08/2016

The idea of customer advocacy and customer marketing is a new way of thinking within B2B business....

The idea of customer advocacy and customer marketing is a new way of thinking within B2B business. I feel fortunate that we have chosen a partnership with Influitive, who in my mind, is the leader in this particular space. Our implementation was quite easy and even with my competing priority of creating an online user community at the same time.
Their customer support is quite incredible. They are timely, polite, and sure to close the loop. The knowledge base articles are great and usually show walk-throughs and how-to's on nearly everything. I also appreciate their willingness to continue to foster partnership through ongoing coaching with advocacy experts every two weeks. They have even gone so far as to add me to a great SLACK group with Awesome Advocate Marketers from around the world to learn and grow.
As a result of our coaching, execution, and leveraging the software within the first 30 days we have had 12 new software reviews, 9 referral leads, and 10+ users raising their hand to be references. I have been blown away with our results and so have my executives. We are going to continue to build on our early success and leverage this tool at an upcoming event - specifically with Influitive's great mobile app.
Another thing I appreciate about Influitive is they are constantly learning, growing and trying new things. Their own VIP AdvocateHub is a great place to learn about the company, what's coming around the corner, and also great advice to incorporate into your own hub.
We are really looking forward to continuing our success with our Hub and ultimately mobilizing our advocates to spread the footprint of our brand and services via word of mouth, social, and reviews while having fun at the same time!

Pros

You truly get out what you put in. The time spent building campaigns and targeted challenges are directly related to what results you're able to yield thereafter.
Their customer support is incredible. Their coaching is very helpful and they are all about building value for your Hub. If you are the sponsor, rest assured you will have plenty of benchmarking and metrics to present to your executive teams.

Cons

No real cons to speak of at this time. Like any other B2B company, they are interested in appending add-on solutions such as API links to Marketo, Salesforce, SSO etc. These do cost money and are typically not included in a base contract.

Jon A.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Leading Advocacy SaaS Software keeps getting better and better

Reviewed on 25/11/2020

I have been an advocate of Influitive since it's conception many years ago whilst looking for a...

I have been an advocate of Influitive since it's conception many years ago whilst looking for a platform to support our growing advocacy needs, where manual systems are just no longer viable, workable or simple. I have been involved in implementing Influitive at two large organizations and still recommend it as my first choice Advocacy platform.

Influitive ticks many boxes in terms of its capabilities of vision and execution, and whilst not perfect, is actually a simple and effective way to manage a fully functional advocacy program. As a Saas platform, you get the added convenience of non-hosting, but the additional benefits of access anywhere. I use Influitive daily. My advocates love the platform, it's simple but powerful and has many great features such as templated challenge creation, social media linkage, and easy management of advocates.

However, there are certain areas of the product that need addressing which don't work well, such as text formatting, the white label mobile app (which is truly terrible), image hosting and the ability to access the platform through the eyes of an advocate. Whilst these improvements sound minor, they have an impact on daily administration of the platform, and if addressed Influitive would be a standout platform.

Overall, it's a great tool and one that makes advocates happy to engage my business and that's what it's about.

Pros

Ease of use, reporting, level of support, capabilities and integrations

Cons

Missing some very basic functionality like simple formatting tools and testing features

Ron V.
Overall rating
  • Industry: Computer Software
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for marketing, great for users

Reviewed on 23/01/2021

I am a user (advocate) of 2 Influitive campaigns, 2 different companies and products.
I use both...

I am a user (advocate) of 2 Influitive campaigns, 2 different companies and products.
I use both the website and the mobile app to earn points by spreading my thoughts about both products.
I don't have to be negative though, because I truely like both products a lot.
What a better way than to spread my positivity and earn a buck with it ?

Pros

Companies can use Influitive to marketing their products and build a community of loyal users.
Those loyal users are good advocates for the companies, because they use their own social media channels to tell about the products.

Cons

Honestly I haven't found anything negative about the use of Influitive. Both the website and the mobile app work well.

Mike S.
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Buggy, Unreliable Software. Support is Non-existant

Reviewed on 19/11/2019

While we have had positive results with Influitive, we have faced numerous challenges. The team is...

While we have had positive results with Influitive, we have faced numerous challenges. The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software). My first few weeks with Influitive went like this: sales member left items out of the contract and rushed us to sign it (we did, realized our mistake, and accepted it). The company forgot to actually setup our hub (we had to email them to get them to give us what we purchased). The next thing I know I'm receiving crude calls from someone claiming to be their legal team telling me I'm being sued for someone else's account (yes they messed that up). Later, when we tried to purchase the item that was left out of the contract, they tried a bait and switch and tried again to sell us something we didn't want in place of what we specifically asked for. It's gotten to the point where we file a ticket knowing support will tell us to ignore it, and every senior person we've reached out to at the company is leaving or moving positions and unable to help us (redirecting us to other people who we never hear from).

Pros

I've used Influitive for several years. It can drive results if implemented correctly and with dedicated resources. The platform offers a nice balance for users with challenges, rewards, a messaging center, and a new focus on a forum (although if you already have a forum you cannot turn this off and they will force you to use it).

Cons

The company has changed directions pushing the forum over the challenges (the initial reason Influitive was created). The software is often unreliable, with our team finding bugs and issues almost daily. These issues range from targeting (advocates not receiving challenges), inaccurate counts, data disappearing, and blatant issues in production such as when they broke the rewards page or the challenge forms. We have numerous complaints from our users, and people complaining that it doesn't work. In less than a year we have filed probably over 20 bugs - most of which support ignores. The most common response we get is "it will fix itself eventually." While they have an API, it's very random and not well designed. For example, there is a groups endpoint, but the only way to get the group ID is to go back into the admin, go into reports, dig into the report, pivot and filter, and then eventually you'll find a hidden ID that doesn't match the group ID used throughout the system. The forum likewise is extremely buggy - although they've made vast improvements. Now posts and responses at least show up in order, although moderation and editing capabilities are a far cry from any other available forum solution (in most cases limited or non-existent). If users need to be able to copy/ paste code examples - you can forget it (this feature, while available doesn't work and is as you guessed it, extremely buggy). Unfortunately, this is the tip of the iceberg.

Sue R.
Overall rating
  • Industry: Computer Software
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Influitive is a valued partner

Reviewed on 25/11/2020

From the beginning, we have had nothing but a positive experience with the Influitive product and...

From the beginning, we have had nothing but a positive experience with the Influitive product and the team. We've had a dedicated customer success manager with who we meet every month to plan our projects and key initiatives. The support team is responsive and helps

Pros

Our company spent time researching which company would provide the best platform for running our online customer community and Influitive was the top pick. Almost five years later, we are still pleased with the decision.

The Influitive platform is a safe, closed environment for our educator community to engage and collaborate. The evolution of the platform product roadmap continues to improve our administrative functionality in addition to the ease of use for our members. The channel functionality allows us to put similar activities into the same category. Members can pick and choose their areas of interest without having to sift through all the activities. The reporting functionality gives us the data we need to report out successes and evaluate areas that need improvement.

Cons

Many of the issues I liked least about the software have been improved on the Influitive product roadmap including the ability to clone challenges with targeting, the ability to delete members, and the reporting functionalities. The thing I like least about the software is the campaign library can't always be edited easily to meet the tone and needs of our community. We generally create 95% of our own campaigns and don't rely on the campaign library.

Showing 5 reviews of 228 Read all reviews

Influitive FAQs

Below are some frequently asked questions for Influitive.

Influitive offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing is determined based on the feature set you need available to run your advocate marketing community. Talk with an advocacy specialist to learn more.

Influitive offers the following features:

  • Automated Reward Fulfillment
  • CRM Integration
  • Challenge Editor
  • Custom Branding
  • Data Export
  • Gamification & Leaderboards
  • Messaging & Feedback
  • Mobile & Web Presence
  • Multi-channel
  • Open API
  • Perks Management
  • Points, Badges, & Levels
  • Referrals Management
  • Rewards Catalog
  • Sales Reference Automation
  • Segmentation
  • Social Network Integration

Influitive has the following typical customers:

Large Enterprises, Non Profit, Mid Size Business

Influitive supports the following languages:

English

Influitive supports the following devices:

Android, iPhone

Influitive integrates with the following applications:

Gainsight PX, Gooddata, Hootsuite, Marketo Engage, Marketo Engage, RO Innovation, ReferenceEdge, Skilljar, Twitter, Uberflip

Influitive offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

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