About Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.
By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations, HR and customer service.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Pricing starting from:
$42.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Vivantio
Key benefits of Vivantio
Vivantio’s suite of service management products empowers B2B service firms to enable only the features they need, aligned with their immediate needs on a platform that can scale with their business. The product set is comprised of four editions, Value, Vital, Velocity and Visionary:
• VALUE: For those looking to centralize customer service operations and provide their teams with the tools to succeed
• VITAL: Designed for growing service teams looking to improve their operations, improve efficiency and reduce costs
• VELOCITY: Built to scale and meet complex service management needs across multiple teams and departments
• VISIONARY: A totally flexible solution for global enterprise companies looking for white glove service
The new suite of products will help any B2B business with Service Optimization, which is the key to achieving business success.
Service Optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information—across all disciplines and teams—to provide real business efficiency and optimal service delivery.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English, French, Hungarian, Spanish
Pricing starting from:
$42.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Vivantio
Images
Features
Total features of Vivantio: 137
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Zoho Desk
Zendesk Suite
TOPdesk
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Proactive Service
Reviewed on 31/01/2017
I use Vivantio on a daily basis as part of my IT support role. The upgrade that was done in 2014...
I use Vivantio on a daily basis as part of my IT support role. The upgrade that was done in 2014 has been fantastic. On occasions there may be so slow processing but the customer service department are always proactive in informing us of any technical issues they are experiencing with the service that affects us as the customer.
Pros
Easy to use
Quick and responsive
expansive and through
Cons
search criteria can be sometime confusing when trying to search for calls users or assets without the IN number
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Excellent Product
Reviewed on 31/01/2017
Having worked in IT support for a number of years across different industry sectors, I have used a...
Having worked in IT support for a number of years across different industry sectors, I have used a number of different Helpdesk ticketing/service management products. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received. It's quick, responsive and overall the best product I've used! Highly recommended!
Pros
Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management. Aligns to ITIL best practices.
Cons
Web views can sometimes be slow to update and cannot switch easily between windows if you need to go back and check something.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Initial thoughts
Reviewed on 02/02/2017
I have not used customer support and do not know whether this is value for money as I am not...
I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else.
Pros
If customer's use it its a good way of tracking service requests
Cons
see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Vivantio Review
Reviewed on 31/01/2017
we have been using Vivantio for the past 4 years. To date we have been pleased with the product. ...
we have been using Vivantio for the past 4 years. To date we have been pleased with the product. From an end user perspective it is simple and easy to use. From a tech perspective, since i administer the system, has been easy to configure. I am very pleased with the Support that we receive, Andrew Stevens has been awesome. He has worked very hard to ensure that the system meets our business needs. Whenever we have requirement he is constantly finding ways to be able to implement them. There still are areas where there can be some improvements, would like to see better dashboards and reporting.
Pros
Ease of use and configuration
Cons
Dashboards and reports
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
User friendly
Reviewed on 31/01/2017
This is very user friendly software and can be used without much of training. The only add on I can...
This is very user friendly software and can be used without much of training. The only add on I can recommend is that there should be some help videos for anyone new and/or FAQs which should help most of basic and general queries resolved so that unnecessary feedback is not provided.
Pros
Ease of use. This software does not need much of training and is very user friendly as far as my experience is concerned.
Cons
There should be some FAQs which should be good library for users in doubt, so that most of things do not need to be sent via feedback.
Vivantio FAQs
Below are some frequently asked questions for Vivantio.Q. What type of pricing plans does Vivantio offer?
Vivantio offers the following pricing plans:
- Starting from: $42.00/month
- Pricing model: Subscription
- Free Trial: Available
Vivantio enables you to build a robust Service Management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business. For Vital, Velocity & Visionary we offer concurrent licensing. A concurrent license sits in a license pool and is available on a first come, first served basis. Once a user logs out, the license becomes free for another user to use. It’s a great way to reduce license costs for infrequent users, shift workers and those with global support teams Volume discounts start at around 8 users and continue to rise every 5 to 10 users up to 25%. If you are a non-profit, charity or in education, expect to receive between 5 and 10% additional discount.
Q. Who are the typical users of Vivantio?
Vivantio has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Vivantio support?
Vivantio supports the following languages:
English, French, Hungarian, Spanish
Q. Does Vivantio support mobile devices?
Vivantio supports the following devices:
Q. What other apps does Vivantio integrate with?
Vivantio integrates with the following applications:
Azure Active Directory, Gmail, Jira, Microsoft 365, Microsoft Azure, Microsoft Teams, Salesforce Platform, Slack, Twilio
Q. What level of support does Vivantio offer?
Vivantio offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
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