About Vivantio

Vivantio offers leading, flexible service management software that meets the demands of any service teams across an entire organization without being cost- or growth-restrictive. Our platform is ideal for mid-size companies and smaller business with a growth trajectory across a multitude of industries.

By centralizing service management operations, companies can reduce licensing costs, improve inter-departmental efficiencies, share knowledge and centralize management reporting, allowing business owners and department heads to focus on the true cost of service delivery and measure service excellence.

Key benefits of Vivantio

Vivantio exclusive "Ticket Types" framework allows your organization to uniquely configure, track, & fulfill multiple types of requests from virtually any department (IT, Facilities, HR, Marketing, etc.).

Clear-cut pricing, a flexible licensing model and in-house implementation, training and support ensure a valuable return on investment.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, Mexico, United States

Supported Languages

English, French, Hungarian, Spanish

Images

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Features

Total features of Vivantio: 97

  • API
  • Account Alerts
  • Activity Dashboard
  • Alerts / Escalation
  • Applications Management
  • Asset Tracking Software
  • Audit Management
  • Authentication Software
  • Automated Routing
  • Automated Scheduling
  • Availability Management
  • CMDB Software
  • CRM Software
  • Capacity Management
  • Change Management Software
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard Creation
  • Data Synchronization
  • Distribution Management
  • Drag & Drop
  • Email Management Software
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Event Scheduling
  • Event Tracking
  • Event Triggered Actions
  • Forecasting
  • HIPAA Compliant
  • HR Management
  • Help Desk Management
  • IT Asset Management Software
  • IT Asset Tracking
  • Incident Management Software
  • Interaction Tracking
  • Interaction Tracking
  • Inventory Management Software
  • Knowledge Base Management
  • Knowledge Management Software
  • Lifecycle Management
  • Live Chat Software
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Location
  • Onboarding Software
  • Online Catalog
  • Online Forums
  • Partner Portal
  • Performance Metrics
  • Problem Management
  • Procurement Management
  • Progress Tracking
  • Project Management Software
  • Queue Management
  • Real Time Analytics
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Usage Tracking/Analytics
  • WYSIWYG Editor
  • Widgets
  • Workflow Configuration
  • Workflow Management Software

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Reviews

Overall rating

4.3 /5
(162)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support Software
4.4/5

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Showing 5 reviews of 162
Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

INTUITIVE TICKET MANAGEMENT SYSTEM

Reviewed on 14/06/2018

Every Day use uses little machine resources so other applications can run at the same...

Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.

Pros

Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,

Cons

Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily

Polly ann N.
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Best Part of Vivantio has been the Approval Process

Reviewed on 06/04/2021

Pros

Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.

Cons

The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent.

Darren G.
Overall rating
  • Industry: Financial Services Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Excellent Product Support but lacking finer details

Reviewed on 31/01/2017

Vivantio offers a ITIL service desk software that we use for software support. In general I have...

Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded.

In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features.

I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.

Pros

User Support, Workflow module

Cons

GUI, speed of page loads, lack of updates to key functionality

Jonathon H.
Overall rating
  • Industry: E-Learning
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good value for money ITSM Tool for ITIL based Service Desks

Reviewed on 06/04/2020

I have had limited experience with Vivantio technical support and after sales however the...

I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt. I have attended a handful of user groups over the years with former colleagues and the owners and developers that I talked to were very open and receptive to user feedback and seemed genuinely interested in their users.

Vivantio are a small enough organisation to have a relatively personal interaction level to their user base which is nice as it makes you feel more valued and appreciated as opposed to larger corporations which have a far more clinical approach.

Pros

I used Vivantio daily for 6 years and whilst the Organisation that I worked for did not take full advantage of all it had to offer the main features within the software that we did use were great.

The user interface is simple and straightforward and doesn't take a lot of time to pick up, it is reasonably configurable to your specific organisation however the main layout is entirely ITIL based split into Service Requests, Incidents, Problems etc meaning if you do not follow this framework then it may not be the best tool for you.

It has all the features that most users would need from an ITSM Tool such as asset management, reporting, raising support calls, CRM management, self service user interface etc. As I have had limited experiences with other ITSM and CRM software I cannot fully compare its functionality with others however I personally found it did everything I needed it to.

Vivantio offer both managed and self managed versions of the software depending on the size of your Organisation and the expertise you have available.

I left the Organisation before their full implementation of the latest version of Vivantio (Flex) so cannot speak fully about that but from what I did use of it I found it very intuitive and time saving.

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

Cons

There is nothing that I particularly disliked about the software itself.

Andy S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Our IT support staff use this software to manage helpdesk calls efficiently, great for all...

Reviewed on 15/02/2018

: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a...

: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect.

Pros

This software offers lot's of functionality, the client management features allows interaction with external and internal clients, calls can be managed easily and end users can track their own updates and call status.

We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM

We are able to manage end users incidents via Incident Management, offers great functionality keeping the user up to date with the progress of their call working towards a remedy, with automatic notifications when the call has been updated with new information

with the Problem Management feature we are able to easily keep records of current workarounds that have been implemented until a more permanent fix has been sourced.

Change Management - We use this for major changes to the network with our network team,

and much more listed below.
Ticket Templates
Automated Ticket Routing
Built in Reports
Service Level Agreements (SLA)
Asset Management / CMDB
Asset Audit Trail
Custom Report Builder
Data Export (PDF, XML, CSV)
Business Rules Engine
Automated Escalation Rules
Self-Service Web Portal
Tasking
Customizable Views
Build-in Interactive Reports
Custom Reports Builder
Service Level Man

Cons

some features don't allow multiple close on calls, so if there are lots of tasks closing them in one go can't be done.

Showing 5 reviews of 162 Read all reviews

Vivantio FAQs

Below are some frequently asked questions for Vivantio.

Vivantio offers the following pricing plans:

  • Starting from: $42.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Our pricing model is flexible, unique to the buyer and based on volume. Vivantio enables you to build a robust service management system that fits your organization by enabling only the features you need. Our editions are designed to align with your immediate needs on the same powerful platform that scales with your business.

We do not have any information about Vivantio features

Vivantio has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Vivantio supports the following languages:

English, French, Hungarian, Spanish

Vivantio supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Vivantio integrates with the following applications:

Gmail, Jira, Microsoft 365, Slack

Vivantio offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

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