--- description: Detailed reviews on Vivantio based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Vivantio with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vivantio Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [Vivantio](/software/91516/vivantio) # Vivantio Canonical: https://www.getapp.ae/software/91516/vivantio Page: 1 / 8\ Next: [Next page](https://www.getapp.ae/software/91516/vivantio?page=2) > Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. > > Verdict: Rated **4.3/5** by 178 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Vivantio Vivantio offers flexibility without sacrifice. - Future-proof your support teams with a solution that scales as you grow - Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging - Centralize all your support teams – internal and external facing – in a single tool - Onboard in days -- not months -- with the help of a dedicated implementation manager - Connect with a real person on our in-house support team when you have a question - Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 178 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vivantio - **Location**: Boston, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: $59.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The Vivantio Platform provides multiple licensing options (named, concurrent, mixed, pools) to help you maximize your investment and keep your whole service team connected. Price includes: -Every Vivantio feature -Choice of data centers -In-house Professional Services -Customer Success Manager -Vivantio US \& UK Telephone, Email and Self Service Support Volume discounts start at around 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) ## Features - AI/Machine Learning - API - Access Controls/Permissions - Account Alerts - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Availability Management ## Integrations (18 total) - Azure DevOps - Datadog - Gmail - Jira - Lansweeper - Loggly - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Teams - New Relic - Okta - OpsGenie - PagerDuty - Salesforce Platform ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.getapp.ae/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.ae/directory/257/knowledge-management/software) - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) - [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.ae/directory/325/it-asset-management/software) - [Issue Tracking Software](https://www.getapp.ae/directory/580/issue-tracking/software) ## Alternatives 1. [Action1](https://www.getapp.ae/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 2. [Milvus](https://www.getapp.ae/software/132287/milvus) — 4.8/5 (298 reviews) 3. [JIRA Service Management](https://www.getapp.ae/software/91811/jira-service-management) — 4.5/5 (763 reviews) 4. [baramundi Management Suite](https://www.getapp.ae/software/2050144/baramundi-management-suite) — 4.6/5 (140 reviews) 5. [Atera](https://www.getapp.ae/software/102017/atera) — 4.5/5 (446 reviews) ## Reviews ### "Vivantio || True User Review" — 5.0/5 > **Shiella** | *8 September 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The option for your to always go back and see your previous tickets created, how to create and submit it easy. > > **Cons**: Sometimes, there's might be a minor glitch that causing for the login user to see that they're unathorized although it works after a refresh of the page > > Good. I use it everyday, its easy to access, easy to understand, smooth to navigate ----- ### "Viviantio makes Service Easy(ier)\!" — 5.0/5 > **Lee** | *13 September 2023* | Design | Recommendation rating: 10.0/10 > > **Pros**: Ease to create a ticket or respond to a clients service request. > > **Cons**: There are still some features we are working with Viviantio on to see if they can help solve tracking issues for service contracts. Also trying to see if we can get necessary reports from the platform. > > Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines. ----- ### "Initial thoughts" — 3.0/5 > **Samantha** | *2 February 2017* | Real Estate | Recommendation rating: 5.0/10 > > **Pros**: If customer's use it its a good way of tracking service requests > > **Cons**: see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people. > > I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else. ----- ### "We love how Vivantio has dramatically streamlined the IT processes" — 5.0/5 > **Sean** | *10 September 2023* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution. > > **Cons**: The out of the box reports aren't quite as 'snappy' as we would like, but we have in-house report designers who have built reports to suit business needs. > > Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed duplication of effort, combined with very simple ITAM and IT CRM. We have identified non-IT process which are "ticket-like" and built those in, too. ----- ### "Vivantio Review" — 5.0/5 > **Ben** | *22 September 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The ability to run monitor and manage tickets via incident reporting. Alerts and management tools are very useful and it is great and customisable for out needs. > > **Cons**: The mobile version isn't the easiest to use at the moment. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.ae/software/91516/vivantio?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/91516/vivantio) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data