About Slack

Slack is a workplace communication tool that connects users with the people and tools they work with everyday, no matter where they are or what they do. Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.

Slack connects to the tools and services that businesses already use and centralizes the notifications, files, and data from hundreds of different applications. This means no more searching through emails for that one follow-up, constantly switching between different tabs and dashboards, or juggling dozens of tools - each with their own login. Slack helps teams work smarter by providing all of the information and context needed to make effective decisions quickly.

Everything shared in Slack is automatically indexed and archived so that companies can create a comprehensive knowledge base with zero effort, simply by working in Slack. And, Slack’s search makes it easy find the information users need, whenever they need it.


Key benefits of Slack

Slack surveyed thousands of Team Owners and Admins to see how Slack helps their teams work. The average team using Slack sees:

  • A 32% increase in productivity.

  • A 48.6% reduction in internal email.

  • A 25.1% reduction in meetings.

  • And, 80.4% agree Slack has increased transparency on their team.

    These findings have both tangible and intangible benefits for any business. Fewer meetings, reply-all email threads, and lengthy conference calls means teams can work smarter and be more productive. Additionally, this helps teams feel more connected and engaged at work.


  • Images

    Slack Software - Create custom teams and channels to categorize and organize conversations
    Slack Software - Access and share messages, files, and services in one place
    Slack Software - Use the deep search functionality to find messages from across multiple channels
    Slack Software - Create and assign tasks and action items
    Slack Software - Slack voice or video calls
    View 6 more
    Slack video
    Slack Software - Create custom teams and channels to categorize and organize conversations
    Slack Software - Access and share messages, files, and services in one place
    Slack Software - Use the deep search functionality to find messages from across multiple channels
    Slack Software - Create and assign tasks and action items
    Slack Software - Slack voice or video calls

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    Reviews

    Overall rating

    4.7 /5
    (22,945)
    Value for Money
    4.5/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support Software
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    Already have Slack?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 22,945
    Ewan
    Overall rating
    • Industry: Hospitality
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Ended internal email overload in one day!

    Reviewed on 06/11/2019

    Making progress on internal discussions can start in seconds with a Slack group chat. It is hard to...

    Making progress on internal discussions can start in seconds with a Slack group chat. It is hard to imagine a way of managing teams in different countries any other way. Slack removed a reliance on internal emails which often fell short where key people weren't copied in or involved in the discussion. In a similar way, it avoids the CC happy emails where some team members may not need to be included and is an unnecessary distraction. With public channels, anyone can decide if they continue to remain invovled or just choose to 'mute' a channel, even just for a period of time.

    After using it for over 2 years now, the results are that people in our organisation can manage their communication and let it fit in their workflow. With various integrations it can also be a real timesaver when on the move.

    Pros

    The options of private/direct group conversations and public and private channels make the various types of cross-team communication most companies need so simple that it's hard to remember how we got anywhere when relying on email.

    As a personal favourite feature, the option to upload custom emojis makes messaging easier, not just for fun but in the cases where logos/symbols can be easily understood by everyone, it makes quick shorthand.

    Cons

    Someone who reccomended this product did warn to be careful that it may take over our lives, and they weren't wrong! Through no fault of Slack , the ease of adding channels, setting up groups etc does admittedly add to the noise that can sometimes be a distraction.

    The Slack call quality can sometimes be unreliable and audio quality isn't amazing.

    Alternatives Considered

    Yammer and Google Meet

    Reasons for Switching to Slack

    We barely tried alternatives as Slack was so highly reccomended, by the time we begun evaluating it , it was already sold. If there were other software used for 'Chat' they will all have been removed.
    Chris
    Overall rating
    • Industry: Civil Engineering
    • Company size: 201–500 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Slack removes the slack in your lines of communication.

    Reviewed on 16/04/2023

    I believe that Slack is an incredibly powerful tool that can help teams collaborate effectively. I...

    I believe that Slack is an incredibly powerful tool that can help teams collaborate effectively. I can honestly say that Slack’s ease of use is a big factor in what enabled me to complete my remote degree coursework successfully. For example, when project partners and I were on a tight deadline, we created a Slack channel dedicated to that project, and we were able to quickly communicate and coordinate our efforts.Overall, I highly recommend Slack to anyone looking for an effective and easy-to-use communication tool. Its versatility, integrations, and ease of use make it an indispensable part of my workflow.

    Pros

    Slack’s goal in life imo is to bring all communication channels into one place. I used Slack when getting my Master’s degree in Applied Data Science online. Getting a Master’s degree online, although now very common, was still very daunting. I quickly found Slack to put my concerns of remote learning at ease. Thanks to some diligence on the university’s side, they set up Slack to very seamlessly structure and manage all conversations by making devoted channels for each course as well as more general use channels like “Admissions” and “Office Hours”. Slack’s UI is very easy to understand, and it keeps the natural chaos that emerges from lots of conversations and sub-conversations at bay.

    Cons

    One disadvantage of Slack is its pricing. While Slack does offer a free plan, it is limited in terms of message history, storage, and integrations. If you want to unlock more features and functionality, you'll need to upgrade to a paid plan, which can be quite expensive. In comparison, some competing tools, such as Microsoft Teams, offer more affordable pricing options. While Slack is an excellent tool for team communication and collaboration, it does have some limitations when it comes to project management. Although Slack does offer some project management features, such as the ability to create to-do lists and assign tasks, it is not as robust as dedicated project management tools such as Asana or Trello.

    Chaya
    Overall rating
    • Industry: Computer Software
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Slack – Managing projects optimally

    Reviewed on 18/04/2019

    Slack is a tool which can be used as a project management tool for managing projects and also it...

    Slack is a tool which can be used as a project management tool for managing projects and also it can be used for internal communication inside a project group or a company. Each project group can have its own channels inside the company workspace. Communication through private and public channels has made Slack more popular among the users.

    Pros

    Slack can be considered as a project management tool. Slack provides both mobile version and desktop version applications where the mobile version is installed in the mobile phone so that whatever may be the situation user may not miss any important information about the project instantly. While the desktop version helps to transfer files of the working project easily while working on the project. Slack provides the facility to share the files, folders, audio and video clips, links. there are private and public channels in slack. Users can be added to these channels and if the users prefer they can have their own personal chats through slack. The emojis, stickers, GIF are also added In Slack to provide better user experience and attract the users with its familiar look to most of the social media or texting apps.

    Cons

    In order to use Slack users need to have a proper network connection. Without proper network coverage, Slack won’t work. Sometimes messages won’t be delivered to the other side after a selected time(10 PM). Unless the user sets his or her state into active user won’t receive notifications after 10 pm. If the state is away then the messages sent after 10 pm won’t be delivered till the next morning. Because of this sometimes users may miss some important messages. It is both an advantage and a disadvantage too. There is no mechanism to know whether the receiver read the message or not once a message is sent. The sender has to wait until other messages come from the receiver acknowledging that the receiver read the message.

    Nandita
    Overall rating
    • Industry: Computer Software
    • Company size: 1,001–5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Collaborate with Slack

    Reviewed on 08/02/2023

    Slack is intelligent tool with great features. It is highly recommended to business for easy...

    Slack is intelligent tool with great features. It is highly recommended to business for easy communication. It can be a go to tool for daily activities and file sharing.

    Pros

    The tool can be integrated with several other tolls such as dropbox, shared drives and other platforms

    Cons

    The tool can be made more customisable and more cheaper, otherwise a great product to use.

    Alternatives Considered

    Cisco Jabber

    Reasons for Switching to Slack

    It is more accessible with more features than cisco jabber
    shelly
    Overall rating
    • Industry: Information Services
    • Company size: 5,001–10,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    SLACK : Ease of communication for remote workers.

    Reviewed on 16/04/2023

    Overall experience is very good with slack, all the features are well thought for. It is a boom for...

    Overall experience is very good with slack, all the features are well thought for. It is a boom for remote workers like me with file sharing , 1 click calls , screenshare features. The improvement that can be done is giving a record option for calls. Sometimes knowledge transfer sessions have to be recorded for future references.

    Pros

    Slack call is the feature which I like the most about slack. We don't need to schedule it like in google meetings we have send an invite. Here if we want to connect with people who are online that particular time we can just connect with then. It's a time saver.

    Cons

    The calls with multiple attendees is very difficult to start and also we can't hide our background. Sometimes while working from home we don't want to show our house so that feature can be improved. Also there is no way to record the slack calls.

    Showing 5 reviews of 22,945 Read all reviews

    Slack FAQs

    Below are some frequently asked questions for Slack.

    Slack offers the following pricing plans:

    • Starting from: $6.67/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Slack is available across three premium tiers with pricing based per user per month, outlined below: Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly) Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly) Enterprise Grid: contact Slack for custom pricing details

    Slack has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Slack supports the following languages:

    English, French, German, Japanese, Spanish

    Slack supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Slack integrates with the following applications:

    5pm, Aha!, Airbrake, Aircall, Airtable, Amplitude, Any.do, AppSignal, Asana, Assembla, Automile, Azendoo, Azuqua, AzureDesk, Baremetrics, Beanstalk, Betterworks, BigTime, Bitbucket, Bitium, Blitz, BlueJeans Meetings, Bonusly, Boundary, Box, Brand24, Breezy, BugSnag, CATS, Calamari, CallPage, Callmaker, Cayzu, Centrify Identity Service, Chartbeat, CheckMarket, Checkfront, CircleCI, Clari, ClearSlide, Clearlogin, ClickMeeting, ClockIt, Continu, Copper, Crashlytics, Databox, Datadog, Desk.com, Dropbox Business, Dropbox Sign, Egnyte, Emburse Abacus, Envoy, Favro, Flow, FlowVella, Freshdesk, Freshservice, Front, Geekbot, GetResponse, GitHub, GoCo, GoTo Meeting, Google Drive, Greenhouse, Groove, HaloPSA, HappyFox Chat, HappyFox Help Desk, Help Scout, Hive, Hoopla, Hootsuite, HotGloo, HubSpot Marketing Hub, IFTTT, ITM Platform, Insightly, Intercom, Intervals, Jira, Kixie PowerCall, Kudos, Kyber, LeadDyno, Lessonly, Lever, Librato, LiveAgent, Localize, Locowise, Lucidchart, Lucidpress, MVISION Cloud, Mailchimp, Mailjet, MeisterTask, Mention, Microsoft Teams, Microsoft To Do, Mingle, Miro, Nagios XI, New Relic, Notion, Okta, OneDrive, OpsGenie, Ortto, Ottspotta, PagerDuty, Papertrail, PayPal, Pingdom, Pivotal Tracker, PractiTest, Procurify, ProdPad, ProductPlan, Pulseway, Qualtrics CoreXM, Quip, Qwilr, Rainforest, Ranktab, Raven Tools, Raygun, Re:amaze, Recruitee, Redbooth, Repuso, Roadmap, Rollbar, Sage HR, Salesforce Sales Cloud, SatisMeter, SendPulse, Sentry, Setmore, Sisense, Small Improvements, Smooch, SnapComms, SolarWinds Service Desk, Spinify, Staff Squared, Stripe, SupportBee, SurveyMonkey, TINT, Talkdesk, Time Doctor, TimeCamp, Todoist, Toggl Plan, Trakstar Hire, Trello, TriNet Zenefits, TrueSight Pulse, Twine, Twitter, UpKeep, UpRaise, Userlike, Usersnap, VibeCatch, Vigil, WebHR, Webex, Wishpond, Woopra, WorkRamp, Xplenty Data Integration Service, Zapier, Zendesk Suite, Zoho Books, Zoho Expense, Zoho Inventory, Zoho Invoice, Zoho Projects, Zoho Subscriptions, Zoom Meetings, absence.io, smartQ, truDigital

    Slack offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat

    Related categories

    See all software categories found for Slack.