About Vocalcom

Cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports and design IVRs. Our super easy-to-use interface means no more requests to IT.

You stop buying software and maintaining equipment and start tapping the power of a true cloud contact center platform. Voice, email, chat, SMS, Facebook and Twitter — we support them all from one place. The Vocalcom WebRTC Platform will extend the spectrum of the omni-channel customer experience beyond Web chat and audio communication to include video and co-browsing and facilitate a seamless transition from self-service to live service while preserving the context of previous interactions—creating simultaneously the opportunities for exceptional customer experience and additional sales.

And with 100% cloud delivery, you’ll save costs, get up and running quickly and keep pace with customer expectations. Only Vocalcom lets your business rapidly deploy an always-on, highly secure contact center solution using a pay-as-you-go model.

Companies using Vocalcom get results * :

+41% Increase in agent productivity
+33% Faster first contact resolution
+34% Increase in customer satisfaction
+21% Reduction in average handle time

Trusted by over 3,500 firms like yours in 47 countries globally

Key benefits of Vocalcom

Vocalcom helps thousands of customers worldwide to grow sales faster and deliver customer service with unmatched speed, simplicity and manageability.

A complete call center solution. All the functionality of enterprise-level call center software within your computer's browser. No more waiting for technical specialists to set up and make changes.

Enter the Vocalcom Cloud, designed from the ground up to make your agents more productive.

Efficiently improve the customer experience by supporting multiple channels in a single agent workspace

Continuously improve the performance and quality of your workforce with ongoing analytics, coaching, surveys, and more.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom, Mexico, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch and 21 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Images

A New Breed of Call Center Software. Manage Your Call Center More Effectively. Make data-driven decisions with historical reporting and Vocalcom Live's real-time metrics
Brilliant Customer Interactions. Every Time. Empower Agents to Create a Better Customer Experience.
With Vocalcom, you will enjoy all the benefits of enterprise call center software, without all the complexity.
Contact Center Software with a Single View of All Customers' Interactions.
Embrace the new automated age of customer service. Visual IVR & Chatbots — automated and intelligent messaging services that can hold conversations with users.
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Vocalcom video
Vocalcom video
Vocalcom screenshot: A New Breed of Call Center Software. Manage Your Call Center More Effectively. Make data-driven decisions with historical reporting and Vocalcom Live's real-time metrics Vocalcom screenshot: Brilliant Customer Interactions. Every Time. Empower Agents to Create a Better Customer Experience. Vocalcom screenshot: With Vocalcom, you will enjoy all the benefits of enterprise call center software, without all the complexity. Vocalcom screenshot: Contact Center Software with a Single View of All Customers' Interactions. Vocalcom screenshot: Embrace the new automated age of customer service. Visual IVR & Chatbots — automated and intelligent messaging services that can hold conversations with users.

Features

Total features of Vocalcom: 81

  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM Software
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking Software
  • Call Transfer
  • Caller ID
  • Campaign Management Software
  • Case Management Software
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Customer Database
  • Customer Experience Management
  • Customizable Reports
  • Customizable Templates
  • Digital Signature Software
  • Distribution Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture Software
  • Lead Distribution
  • Live Chat Software
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Video Platform Software
  • Outbound Call Center
  • PCI Compliance Software
  • Performance Metrics
  • Predictive Dialer Software
  • Productivity Analysis
  • Progressive Dialer
  • Queue Management
  • Ratings / Reviews
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Single Sign On Software
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Video Conferencing Software
  • Video Support
  • Voice Mail
  • Website Integration
  • Workflow Management Software

Alternatives

VICIdial

4.7
#1 Alternative to Vocalcom
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Zendesk

4.3
#2 Alternative to Vocalcom
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

LiveAgent

4.7
#3 Alternative to Vocalcom
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

Zoho Desk

4.5
#4 Alternative to Vocalcom
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

Reviews

Overall rating

4.9 /5
(15)
Value for Money
4.8/5
Features
4.9/5
Ease of Use
4.8/5
Customer Support Software
4.8/5

Already have Vocalcom?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 15
David G.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

for me it is the best program to manage telesales

Reviewed on 03/06/2018

acquisition of potential customers, thanks to this program that organizes and applies artificial...

acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence

Pros

Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.

Cons

I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users

Mims T.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Simply, effortless technology

Reviewed on 10/07/2015

dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013,...

dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.

Pros

Easy to use
Flexible
Truly multi-tenancy and cloud ready
Complete omni-channel experience

Cons

Looking forward to deploying the new webRTC feature in the next couple of months!

Eric B.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

great and easy to use contact center solution

Reviewed on 03/05/2013

I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible...

I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation

Pros

we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team

Cons

we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor
we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions

Berndt W.
Overall rating
  • Industry: Computer Software
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

MOst flexible Cloud solution

Reviewed on 22/03/2016

Pros

Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution

Cons

Some documentation could be a little bit more detailed.

Neri B.
Overall rating
  • Industry: Telecommunications
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Flexibility means being able to evolve with the time

Reviewed on 10/02/2016

Pros

The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Cons

Product documentation can be improved and made available online...

Showing 5 reviews of 15 Read all reviews

Vocalcom FAQs

Below are some frequently asked questions for Vocalcom.

Vocalcom offers the following pricing plans:

  • Starting from: $65.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Plans built for every team. Start with 30 days free.

We do not have any information about Vocalcom features

Vocalcom has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Vocalcom supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Vocalcom supports the following devices:

Vocalcom integrates with the following applications:

Amazon EC2, Aura Call Center Elite, Bigcommerce, Data.com Contacts, Desk.com, DocuSign, Facebook, Magento Commerce, Oracle CRM On Demand, SAP Customer Experience, Salesforce Platform, Salesforce Sales Cloud, Salesforce Service Cloud, Tpad PBX, Twitter, WordPress, Zendesk, Zuora

Vocalcom offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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