About GetFeedback
GetFeedback is a leading enterprise feedback management solution.
GetFeedback makes it easy to build beautiful, on-brand surveys that improve response rates. GetFeedback's real-time Dashboards and Text Analytics help companies turn feedback into action. Take advantage of advanced features like survey logic and merge fields to personalize surveys and boost engagement. Distribute surveys directly from GetFeedback, or using your preferred email service provider.
Created by two former Salesforce executives who wanted to send better surveys to their customers, GetFeedback has quickly grown to be the #1-rated survey software for Salesforce. GetFeedback's Salesforce integration helps put feedback right into your customer record. Companies can trigger surveys based off of activities in Salesforce, automatically push feedback data into Salesforce, and initiate alerts based on responses. The end result? A fully integrated, always-on feedback program.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to GetFeedback
Key benefits of GetFeedback
Devices
Business size
Markets
Australia, Belgium, Canada, China, Germany, Denmark, Finland, France, United Kingdom, Ireland, Japan, Netherlands, Norway, Sweden, United States and 10 others
Supported Languages
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian and 20 others
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to GetFeedback
Images
Features
Total features of GetFeedback: 81
Alternatives
SurveyMonkey
Microsoft SharePoint
Bullhorn ATS & CRM
ShowHows
Reviews
Already have GetFeedback?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!
- Industry: Banking
- Company size: 1,001-5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent survey tool for client and user experience
Reviewed on 05/05/2022
Very positive! Customer service is always responsive and helpful, and we've been able to deploy...
Very positive! Customer service is always responsive and helpful, and we've been able to deploy several CX surveys because of this tool.
Pros
I love the question templates and the ability to customize them based on your survey needs. The platform also offers great background and theme options
Cons
I wish there was a way to include incomplete responses in the summary results without having to export them.
Reasons for Switching to GetFeedback
I wasn't involved in that decision
- Industry: Human Resources
- Company size: 11-50 Employees
- Used Weekly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction...
Reviewed on 09/07/2019
We have only used the free trial, but we will be continuing on to purchase the product so that we...
We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.
Pros
GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.
Cons
It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.
Alternatives Considered
Bullhorn ATS & CRMSwitched From
Bullhorn ATS & CRMReasons for Switching to GetFeedback
GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right.- Industry: Sporting Goods
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
GetFeedback is used for collecting customer feedback
Reviewed on 08/06/2022
In addition to hearing from our customers about the new features they enjoy or dislike on our...
In addition to hearing from our customers about the new features they enjoy or dislike on our website, we can determine the needs and questions they have. We can also contact customers who have opted to receive email responses from us. On this basis, we will be able to conduct an inquiry with those individuals who wish to contribute to the enhancement of the website's content and functionality.
Pros
I appreciate how easy it is to create attractive surveys and how quickly they can be sent once they have been created. Because of the survey builder's user-friendliness and the numerous options for enhancing their appearance with images, textures, and colors, my surveys come out looking fantastic. The integration process with Salesforce is straightforward, and as a result, I can display the results of my survey on any object. GetFeedback also has an excellent email template builder that allows users to create email templates with a question embedded directly into the email. GetFeedback can also obtain a list of Contacts from Salesforce to distribute surveys. The use of email templates is not the sole option available. I can create surveys that are distributed via short message service (SMS), embed them on a website or Salesforce Community, and even have them appear after a chat session, all within a couple of minutes.
Cons
It has a slightly higher price tag than some of the other alternatives, but the enhanced features and capabilities more than justify the premium. Occasionally, the survey builder did not provide us with the exact design element or logic we required; however, I believe this is to be expected from any builder that requires you to complete the work on your own.
- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Easy-to-use but extremely expensive
Reviewed on 27/05/2020
Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys...
Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional!
On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.
Pros
Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce.
It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce.
Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!
Cons
Very expensive if you want to have the Salesforce connection.
Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.
Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!
- Industry: Information Technology & Services
- Company size: 501-1,000 Employees
- Used for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Survey tool for Salesforce
Reviewed on 20/08/2019
Pros
GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration!
Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !
Cons
GetFeedback business model is quite expensive, hard to afford for many businesses.
Alternatives Considered
SurveyMonkeyReasons for Switching to GetFeedback
Full Salesforce Integration, solve most of all business casesGetFeedback FAQs
Below are some frequently asked questions for GetFeedback.Q. What type of pricing plans does GetFeedback offer?
GetFeedback offers the following pricing plans:
- Starting from:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Q. Who are the typical users of GetFeedback?
GetFeedback has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does GetFeedback support?
GetFeedback supports the following languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does GetFeedback support mobile devices?
GetFeedback supports the following devices:
Q. What other apps does GetFeedback integrate with?
GetFeedback integrates with the following applications:
Acoustic, Acoustic Campaign, Adobe Analytics, Chattermill, Contentsquare, Decibel, Google Analytics 360, Jira, Optimizely, Salesforce Platform, Salesforce Sales Cloud, Salesforce.org Nonprofit Cloud, SalesforceIQ, Slack, Tealium Customer Data Hub, Zapier, Zendesk
Q. What level of support does GetFeedback offer?
GetFeedback offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for GetFeedback.
