About GetFeedback

GetFeedback is a leading enterprise feedback management solution.

GetFeedback makes it easy to build beautiful, on-brand surveys that improve response rates. GetFeedback's real-time Dashboards and Text Analytics help companies turn feedback into action. Take advantage of advanced features like survey logic and merge fields to personalize surveys and boost engagement. Distribute surveys directly from GetFeedback, or using your preferred email service provider.

Created by two former Salesforce executives who wanted to send better surveys to their customers, GetFeedback has quickly grown to be the #1-rated survey software for Salesforce. GetFeedback's Salesforce integration helps put feedback right into your customer record. Companies can trigger surveys based off of activities in Salesforce, automatically push feedback data into Salesforce, and initiate alerts based on responses. The end result? A fully integrated, always-on feedback program.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of GetFeedback

  • Build beautiful customer surveys that reflect your brand
  • Boost engagement with mobile-responsive surveys that look great on any device
  • Distribute surveys via email, website widget, or trigger them automatically from Salesforce
  • Embed survey questions in email with one-touch email builder to increase engagement
  • Quickly analyze responses with built-in summary reports and real-time analytics dashboards
  • Push customer feedback directly to the Salesforce customer record so your team can take action
  • Trigger workflows and alerts based on feedback to close the loop and improve customer relationships
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Belgium, Canada, China, Germany , Denmark, Finland, France, United Kingdom, Ireland, Japan, Netherlands, Norway, Sweden, United States

    Supported Languages

    Chinese, Czech, Danish, Dutch, English , Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Images

    GetFeedback Software - Create beautiful, on-brand surveys with GetFeedback’s easy-to-use survey builder
    GetFeedback Software - Supercharge survey engagement by 240% with one-touch email surveys
    GetFeedback Software - Engage your customers with surveys that work great on any device
    GetFeedback Software - GetFeedback: The #1-rated survey solution for Salesforce
    GetFeedback Software - Monitor key metrics with GetFeedback’s Real-Time Dashboards and Text Analytics
    View 6 more
    GetFeedback video
    GetFeedback Software - Create beautiful, on-brand surveys with GetFeedback’s easy-to-use survey builder
    GetFeedback Software - Supercharge survey engagement by 240% with one-touch email surveys
    GetFeedback Software - Engage your customers with surveys that work great on any device
    GetFeedback Software - GetFeedback: The #1-rated survey solution for Salesforce
    GetFeedback Software - Monitor key metrics with GetFeedback’s Real-Time Dashboards and Text Analytics

    Features

    Total features of GetFeedback: 79

    • 360 Degree Feedback Software
    • AI/Machine Learning
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • CES Survey Structure
    • CRM Software
    • CSAT Survey Structure
    • Campaign Management Software
    • Chat/Messaging
    • Commenting/Notes
    • Communication Management
    • Complaint Monitoring
    • Conditional Logic
    • Customer Database
    • Customer Experience Management
    • Customer Journey Mapping
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Dashboard Software
    • Data Analysis Tools
    • Data Import/Export
    • Data Visualization Software
    • Drag & Drop
    • Email Management Software
    • Email Marketing Software
    • Email Reminders
    • Engagement Tracking
    • Feedback Management
    • Knowledge Management Software
    • Mobile Survey
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Multi-Language
    • NPS Survey Structure
    • Negative Feedback Management
    • Offline Response Collection
    • Performance Metrics
    • Predictive Analytics Software
    • Process/Workflow Automation
    • Pulse Surveys
    • Question Branching
    • Question Library
    • Question Piping
    • Randomization
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Quotas
    • Response Validation
    • SMS Messaging
    • SSL Security
    • Search/Filter
    • Sentiment Analysis
    • Site Intercept Survey
    • Skip Logic
    • Support Audio/Images/Video
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Text Analysis Software
    • Third Party Integrations
    • Trend Analysis
    • URL Customization
    • Visual Analytics
    • Widgets
    • Workflow Management Software

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    Reviews

    Overall rating

    4.7 /5
    (49)
    Value for Money
    4.4/5
    Features
    4.6/5
    Ease of Use
    4.8/5
    Customer Support Software
    4.7/5

    Already have GetFeedback?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 49
    Chandler
    Overall rating
    • Industry: Human Resources
    • Company size: 11-50 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction...

    Reviewed on 09/07/2019

    We have only used the free trial, but we will be continuing on to purchase the product so that we...

    We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.

    Pros

    GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

    Cons

    It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

    Alternatives Considered

    Bullhorn ATS & CRM

    Switched From

    Bullhorn ATS & CRM

    Reasons for Switching to GetFeedback

    GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right.
    Rezaul
    Overall rating
    • Industry: Research
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    It functions well to gather continuing feedback.

    Reviewed on 26/10/2022

    We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user...

    We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page.

    Pros

    To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal.

    Cons

    It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance.

    Alternatives Considered

    FigPii

    Reasons for Choosing GetFeedback

    Before choosing Usabilla, I spoke with a number of other businesses in a similar industry, and they all agreed that they offered the greatest quality at the best price.

    Switched From

    Hootsuite
    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Easy-to-use but extremely expensive

    Reviewed on 27/05/2020

    Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys...

    Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional!

    On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.

    Pros

    Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce.

    It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce.

    Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!

    Cons

    Very expensive if you want to have the Salesforce connection.

    Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.

    Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!

    Kierstin
    Overall rating
    • Industry: Individual & Family Services
    • Company size: 2-10 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Great product, large price tag

    Reviewed on 13/10/2022

    This boosted our credibility as an organization to send professional looking forms. It ended up not...

    This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.

    Pros

    This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data.
    My database coordinator loved that it was a native Salesforce app.

    Cons

    The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me.
    We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options.

    Alternatives Considered

    SurveyMonkey

    Reasons for Choosing GetFeedback

    Get Feedback is native to Salesforce and had higher functionality and was more attractive.
    Jordan
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501-1,000 Employees
    • Used for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best Survey tool for Salesforce

    Reviewed on 20/08/2019

    Pros

    GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration!
    Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

    Cons

    GetFeedback business model is quite expensive, hard to afford for many businesses.

    Alternatives Considered

    SurveyMonkey

    Reasons for Switching to GetFeedback

    Full Salesforce Integration, solve most of all business cases
    Showing 5 reviews of 49 Read all reviews

    GetFeedback FAQs

    Below are some frequently asked questions for GetFeedback.

    GetFeedback offers the following pricing plans:

    • Starting from:
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    GetFeedback has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    GetFeedback supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    GetFeedback supports the following devices:

    GetFeedback integrates with the following applications:

    Acoustic, Acoustic Marketing Cloud, Adobe Analytics, Chattermill, Contentsquare, Decibel, Google Analytics 360, Jira, Optimizely, Salesforce Platform, Salesforce Sales Cloud, Salesforce.org Nonprofit Cloud, SalesforceIQ, Slack, Tealium Customer Data Hub, Zapier, Zendesk Suite

    GetFeedback offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for GetFeedback.