Casengo

Customer Support Software for Live Chat, Email and Twitter

About Casengo

Is your business growing? Are you getting more customers than Outlook or Gmail can handle? Relax: that’s when Casengo comes in. Get back in control without losing the human touch in your customer support.

Key benefits of Casengo

Boost customer satisfaction by responding to questions faster and better than ever through email, live chat and social media.

- Email management: get the overview back. With Casengo, not one customer email slips through the cracks of your helpdesk.
- Live chat: build trust on your website. Easily increase conversion and decrease abandonment rates.
- Social media: engage with your customers. Never miss another tweet or post on Facebook.

Casengo was built with you in mind – and we know how busy you are. Casengo empowers you and your online visitor to switch seamlessly between live chat and email when you are both online. It’s all about the message, not the medium.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

Dutch, English, German, Russian

Images

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Casengo video
Casengo video
Casengo screenshot: Casengo screenshot: Casengo screenshot: Casengo screenshot:

Features

Total features of Casengo: 25

  • @mentions
  • API
  • Case Management
  • Chat
  • Collaboration Tools
  • Commenting
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Templates
  • Email Templates
  • Filtered Views
  • Instant Messaging
  • Monitoring
  • Multi-Language
  • Prioritizing
  • Productivity Reporting
  • Project Notes
  • Receiving
  • Reporting & Statistics
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Workflow Management

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LiveAgent

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Deskero

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Comm100 Live Chat

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Reviews

Overall rating

4.7 /5
(18)
Value for Money
4.8/5
Features
4.1/5
Ease of Use
4.9/5
Customer Support
4.8/5

Already have Casengo?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 18
Michel P.
Overall rating
  • Industry: Graphic Design
  • Review Source

Overall rating

Great solution for small bussiness

Reviewed on 10/10/2014

As bussiness was growing, I was looking for a good customer management system, while piles of...

As bussiness was growing, I was looking for a good customer management system, while piles of emails were giving me headaches. I came along Casengo wich is free for small bussiness (1 agent), but with all the features available! Emails, chat, twitter, faq.

Pros

This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam. Joppe, thanks for your help untill now!

Ronald S.
Overall rating
  • Industry: Telecommunications
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Casengo Review

Reviewed on 17/04/2019

So far so good with all the above positive advantages not even exhausted. I recommend this...

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.

Easy for real time, weekly and monthly reporting.

Pros

It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support.

It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights.

Cons

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software

The interface is a bit flooded thus making it hard to select posts and respond easily.

Merida N.
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Casengo

Reviewed on 02/06/2019

I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been...

I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly.

Pros

The software allows up to 8 agents (and more) to engage clients on the Whats-app social media channel. This enables us respond to clients quickly as opposed to using a phone, since only one agent can respond to the chats.

Cons

If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds.

Robert R.
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Live Chat Software for the price!

Reviewed on 13/09/2019

Basic features for live chat. Might be lacking some features however not deal breaking.

Basic features for live chat. Might be lacking some features however not deal breaking.

Pros

Very intuitive features when in chat and integrating it for your business.
Mobile integration so very industry leading.

Cons

Lacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer.

Stephen O.
Overall rating
  • Industry: Telecommunications
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Casengo review

Reviewed on 30/04/2019

it's a perfect tool to support customers on whatsapp

it's a perfect tool to support customers on whatsapp

Pros

It used to access the whatsapp helpline for the company were customers are able to send their customers and get immediate responses/support. It's a best tool for customer service through whatsapp.

Cons

You need a working network and a phone with active data to be able to synchronise to whatsapp

Showing 5 reviews of 18 Read all reviews

Casengo FAQs

Below are some frequently asked questions for Casengo.

Casengo offers the following pricing plans:

  • Pricing model: Free, Subscription
  • Free Trial: Available

FREE: €0 (3 users). BASIC: €9 per month (+all channels). PREMIUM: €19 per month per user (+unlimited). ENTERPRISE: €44 per month per user (+multi brand).

Casengo offers the following features:

  • Customization / change look and feel of chat button and form
  • Easy plugins / live chat for WordPress, Magento, Drupal
  • Facebook integration / never miss another post
  • Flex users / add short-time users for flexible support
  • Go mobile / use Casengo on your phone or tablet
  • Hybrid messaging / seamlessly blend live chat with email
  • In the cloud / handle customer enquiries from anywhere
  • Instant overview / customer status clear at a single glance
  • Knowledge base / boost self-service amongst online visitors
  • Macros / quickly provide customers with the right answer
  • Mailboxes / manage multiple mailboxes from within Casengo
  • Multi-brand / manage multiple websites from within Casengo
  • Multi-channel support / email, chat, social media in 1 inbox
  • Reporting / know your company's peak periods
  • Simple setup / no training or technical knowledge needed
  • Team collaboration / easily ask co-workers to help out
  • Twitter search integration / keep track of relevant keywords

Casengo has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Casengo supports the following languages:

Dutch, English, German, Russian

We do not have any information about what devices Casengo supports

Casengo integrates with the following applications:

Drupal, Magento Commerce, Wordpress

Casengo offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for Casengo.