LeadDyno

We were looking for an affiliate tracking software to integrate into our ecommerce site.
As we use a bigcommerce platform, Leaddyno was suggested and we decided to take the plunge despite not knowing much about it.

It has been a great move!

Easy to integrate into our ecommerce, full tracking of sales and commissions, and our affiliates love how they can view all their sales and commissions online easily and quickly. With the Leaddyno's affiliate referral system we have even managed to pick up a couple of new customers who are also affiliates with the automated emails. Customer support has also been very efficient and helpful and rectifies any issues in real time which is a real comfort.

There is definitely more potential here to expand our business buy using Leaddyno, so thank you for creating this system!

Overall, I like LeadDyno. It’s very straight forward when it comes to the approval process and creating the form. There are a few things I wish could have been customized more than the software allowed, but it is overall a very pleasant software to use. Very easy to learn and navigate if you haven’t used an influencer program before.

Besides having a great platform and an amazing price, the team at LeadDyno is super responsive. I was able to speak with a specialist who was assigned to me. He was knowledgeable and helpful. My tam met with hi twice while we were trying to get familiar with set up and function. I was also very very happy with the help chat module that is available. It mad it easy to quickly get help while working in the program. This allowed me to implement and test quickly without hours or days of delay.

I am looking for an affiliate tracking software and someone suggested LeadDyno as an alternative to Ambassador. I asked for a comparison, and their answer was "We're cheaper and have customer support :)". A bit on the nose, but it fell apart after that! The rep didn't know anything about Ambassador and just sent me to a feature video. Then he started attacking them over and over again, even though he admitted he knew NOTHING about their product I suggested that attacking them wasn't going to get the sale and I just wanted a feature comparison chart. Now they are human and obviously had little sales training, so as a business owner, I thought it would be best if I let their Sales Director know. Here is where the one star comes in. His reaction was "Thanks Jeremy. If you have specific questions about LeadDyno please let me know." and "Sorry I don't have a chart handy for him to use, so that'd be my fault.".

That was it! If my sales reps did this, I would be calling the client immediately to talk in person, thanking them for letting me know about needing to train my team more, and doing everything in my power to make sure this didn't blow up. I looked back at what I wrote to both of them and I was trying to calm THEM down. Then their CEO responded with several sentences giving excuses of why he thought the customer service was OK. Despite 4 emails, no one said "I'm sorry you had a bad customer experience", only blaming bad customers, high volume chats, with defensive posture and passive aggressive comments. They actually went so far as stating that they thought the customer service was fine!! I feel sad for the sales rep as it is obvious that the problem comes directly from the Co-owners.