About Salesforce Service Cloud
7 Key Ways Service Cloud Empowers Companies to Deliver Frictionless Service:
CONSOLE
With Service Cloud, you can manage all of your cases faster, in a unified agent experience. And the Salesforce1 Platform makes the console really sing — on your desktop and mobile devices.
COMMUNITIES
Service Cloud Communities allow customers to help themselves and each other. Wherever they are and whatever device they are on, communities give them the tools for self-service troubleshooting.
MULTI-CHANNEL
Multi-channel customer service is a whole new ballgame. With connected objects and predictive intelligence, Service Cloud gives you the power to provide the customer service of the future. Now.
KNOWLEDGE
Quickly search your knowledge base for relevant answers. Or make it easy for customers to do it themselves. Either way, your customers get the answers they need, exactly the way they want to get them.
SOCIAL SERVICE
Deliver service to your customers on the social media channels where they live, on whatever device they are using. Give your agents the tools for collaboration that allow them to deliver outstanding customer service.
AGENT COLLABORATION
With Chatter, agents can quickly escalate cases to experts to close cases faster. And with the Salesforce1 Platform, your Chatter feed is integrated into the Service Cloud console for a truly unified experience, whether at your desktop or on a mobile device.
MOBILE
Manage Service Cloud cases from anywhere with the Salesforce1 Platform — the fastest, smartest platform for customer service.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Salesforce Service Cloud
Key benefits of Salesforce Service Cloud
-Increased Customer Satisfaction
-Increased Agent Productivity
-Decreased Support Costs
-Integration to Platform Ecosystem
-Companies can now deliver a full range of self-service options so that customers can
help themselves, which leads to increased Customer Satisfaction and decreased Support Costs.
-By empowering Agents with all of the information they need to resolve customer in a single interface drives increased Agent Productivity.
-The Salesforce platform allows companies customize business processes and leverage the pre-built integrations with the ecosystem of ISV and partner applications.
Devices
Business size
Markets
Austria, Australia, Brazil, Canada, China, Germany, United Kingdom, Ireland, India, Japan, Mexico, Netherlands, United States and 8 others
Supported Languages
Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, zh-hant and 8 others
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Salesforce Service Cloud
Images
Features
Total features of Salesforce Service Cloud: 169
Alternatives
ServiceNow
JIRA Service Management
sales-i
HubSpot CRM
Reviews
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- Industry: Information Technology & Services
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome Ticketing System
Reviewed on 08/08/2019
Users are really more productive than previous tool
Users are really more productive than previous tool
Pros
With Service Cloud, we have a complete overview on our Customers. From Lead to Case, we can log all customers activities and be proactive for their needs.
Cons
Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Salesforce can work for you as a tech support executive
Reviewed on 15/12/2021
Really enjoy working with the service. It's easy to manage and integrations are great
Really enjoy working with the service. It's easy to manage and integrations are great
Pros
Integrates well into existing Salesforce CRM
Very customizable
Great reporting tools
good email-to-case and web-to-case capabilities
Cons
requires a salesforce administrator since nothing comes out of the box
Reasons for Choosing Salesforce Service Cloud
searched for a better solution that also integrates well with existing info in SalesforceSwitched From
ZendeskReasons for Switching to Salesforce Service Cloud
already have info in Salesforce so it's a crucial aspect- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Complex customer support software
Reviewed on 10/11/2020
We tried our best to customise Salesforce and for a year we used it but we found that the kind of...
We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk.
Pros
Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised.
Cons
It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements.
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Best bet for Service
Reviewed on 11/01/2022
Service cloud was my introduction to Salesforce, and has led to a very lucrative career. The out of...
Service cloud was my introduction to Salesforce, and has led to a very lucrative career. The out of the box functionality is enough to get started on service support, and the ability to customise to use SLAs, Milestones and manage both productivity and customer expectations is brilliant
Pros
Service Cloud works in parallel with the Sales data in the salesforce platform, so you can see a full picture of your customer, and relate all complaints/request to a single point. Plus multiple points of contact allowing cases to be generated via phone, sms, website form, live chat or email.
Cons
Field Service is limited unless you opt for the Field Service Lightning package, but there are plenty of features to run a helpdesk efficiently and well
- Industry: Nonprofit Organization Management
- Company size: 11-50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Sales Business brand
Reviewed on 03/06/2021
Pros
You can manage all your needs according to your company and needs. and mainly it is that all the information is unified together in the same place
Cons
Like all other systems, this is a platform that requires training to really know how to use it and get the most out of it.
Reasons for Choosing Salesforce Service Cloud
This system is more complete and many more detailsSwitched From
Zoho CRMReasons for Switching to Salesforce Service Cloud
This system is more complete and many more detailsSalesforce Service Cloud FAQs
Below are some frequently asked questions for Salesforce Service Cloud.Q. What type of pricing plans does Salesforce Service Cloud offer?
Salesforce Service Cloud offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Lightning Essentials: $25 / user / month Lightning Professional: $75 / user/ month Lightning Enterprise: $150 / user/ month Lightning Performance: $300 / user/ month All plans are billed annually.
Q. Who are the typical users of Salesforce Service Cloud?
Salesforce Service Cloud has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Salesforce Service Cloud support?
Salesforce Service Cloud supports the following languages:
Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, zh-hant
Q. Does Salesforce Service Cloud support mobile devices?
Salesforce Service Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salesforce Service Cloud integrate with?
Salesforce Service Cloud integrates with the following applications:
ChannelInsight, Desk.com, Elastic Enterprise Search, Five9, Gainsight CS, Helpshift, InGenius, LiveOps, Monet Live WFO, Moxie Concierge Email Management, NICE CXone, Natterbox, Quip, Salesforce Analytics Cloud, Salesforce Essentials, Salesforce Marketing Cloud, Salesforce Platform, Salesforce Sales Cloud, SalesforceIQ, Talkdesk, Transera, Vonage Contact Center
Q. What level of support does Salesforce Service Cloud offer?
Salesforce Service Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Salesforce Service Cloud.
- Incident Management Software
- Knowledge Base Software
- Customer Service Software
- Knowledge Management Software
- Call Center Software
- Help Desk & Ticketing Software
- IT Service Management (ITSM) Software
- Live Chat Software
- Service Dispatch Software
- Contact Center Software
- Customer Engagement Software
- Complaint Management Software
- Field Service Management (FSM) Software
- Field Activity Management Software
- Real Estate CRM Software
- Government Software
