--- description: Detailed reviews on Cayzu based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Cayzu with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Cayzu Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Cayzu](/software/91792/cayzu-help-desk) # Cayzu Canonical: https://www.getapp.ae/software/91792/cayzu-help-desk Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/91792/cayzu-help-desk?page=2) > Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands \& products each with their own branded end-user portal. > > Verdict: Rated **5.0/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Cayzu Cayzu provides an easy way to manage all support requests from a single cloud portal, no matter if they are coming in from the phone, email, Facebook, Twitter or even mobile. Automate the help desk and improve efficiency and productivity with workflows and custom rules. Cayzu makes it a breeze to manage the call centre with quick actions, one-click assign, resolve and meaningful organization of support content. Intelligent back-office features provide users with full control over the help desk portal, plus access to real-time reports. Cayzu is completely cloud based and works seamlessly in any browser so users can help customers from anywhere, any time, using remote resources. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 30 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Cayzu - **Location**: Amherstburg, Canada - **Founded**: 2013 ## Commercial Context - **Starting Price**: $4.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 'Per agent' pricing plans: Basic, Team, Pro, Enterprise, Enterprise \& Freedom. Cayzu's Freedom Plan is a fixed price per month for up to 70 agents and all features are included (Enterprise Plus level). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Automated Responses - Automated Routing - Autoresponders - Call Center Management - Change Management Software - Chat/Messaging - Client Portal - Collaboration Tools - Communication Management - Configurable Workflow - Contact Database - Contact Management Software - Customer Database ## Integrations (30 total) - Capsule - Dropbox Business - Facebook Business Suite - FreshBooks - Google Analytics 360 - Harvest - Highrise - HubSpot CRM - JIRA Service Management - Jira - LiveChat - LogMeIn Central - LogMeIn Rescue - Meta for Business - Microsoft Teams ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) - [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software) - [Issue Tracking Software](https://www.getapp.ae/directory/580/issue-tracking/software) - [IT Service Management (ITSM) Software](https://www.getapp.ae/directory/292/it-service-management-itsm/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Issuetrak](https://www.getapp.ae/software/101433/issuetrak) — 4.6/5 (205 reviews) 3. [Vivantio](https://www.getapp.ae/software/91516/vivantio) — 4.3/5 (178 reviews) 4. [ServiceTonic](https://www.getapp.ae/software/2072659/servicetonic) — 4.5/5 (2 reviews) 5. [TeamSupport](https://www.getapp.ae/software/8670/teamsupport) — 4.5/5 (848 reviews) ## Reviews ### "Really impressed due to how flexible and customizable it is, particularly the end user portal." — 5.0/5 > **Jennifer** | *16 May 2017* | Professional Training & Coaching | Recommendation rating: 9.0/10 > > **Pros**: The custom forms for end users are great. I was really surprised at how robust the reporting can be in dashboard format. That makes key stats very obvious. Great to be able to roll up agent activity by SLA and other dimensions. Very good collection of App integrations. > > **Cons**: There are many layers to the features, but you get use to that. Anxious for the customizable end user portal to be released. > > Simple, centralized control and great reporting of key operating data by whatever dimension we need. ----- ### "Really great, works with MS Outlook, built in global search, in few words - it is the best\!" — 5.0/5 > **Alina** | *8 June 2017* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: I like that I can get quick responses if needed; I am able to add private communication between my team and the customer does not see it, besides it is integrated with Skype, Survey Monkey, Jira, and more; it's perfect that automation is built in; a great advantage is it's easy start; plus, one more great feature is that it offers unlimited storage to attach documents and links. > > It's great to have a free trial and that you do not have to sign any contracts and show your credit cards. Thank you. The great benefit is that I could use Cayzu Apps. ----- ### "First impressions - awesome" — 5.0/5 > **Martin** | *15 May 2014* > > This is support-made-simple. The sign-up and setup took 5 minutes, the administration was intuitive. It doesn't have all the bells and whistles of the bigger players, but I don't really need that for my 7 person helpdesk team, and I can't afford it anyway. What it does have makes a lot of sense for me - branding options, email ticket creation, reporting, social media integration, self-service portal - even an API so I can connect other systems in the future. There's actually a lot squeezed into the package. What I really like is integration into CRM packages like SalesForce and SugarCRM - my sales people can't go into an account blind - if there's a P1 support issue in progress, the tickets need to be showing up in their CRM in real-time. ----- ### "Finally a helpdesk that works\!" — 5.0/5 > **Kevin** | *15 May 2014* > > We've used Zendesk and Freshdesk, and also trialed a whole heap of other helpdesks but nothing compares to Cayzu. The amount of features, reports and speed were what was most important to us, and Cayzu certainly ticks all these boxes. When dealing with their support it is always pleasant dealing with someone that speaks your language and can fix your problem straight away instead of just putting it in the 'too hard basket'. Cayzu are a pleasure to deal with and I'll continue to recommend them to as many people as possible. ----- ### "Awesome replacement to our outdated ticketing system\!" — 5.0/5 > **Andre** | *17 October 2017* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like how easy the ticketing system is to use. I really like the search function and how I can track the tickets via the various filters\! I'm doing the administration for our staff as well and it's really easy to assign tickets to our agents\! > > Replaced our old ticketing system ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ae/software/91792/cayzu-help-desk?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/91792/cayzu-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data