About SurveyLab

SurveyLab is professional survey software for any size of business, non-government organizations and professionals. SuveyLab is survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics. Suitable for businesses within market research, customer experience, digital, sales or employee insights, SurveyLab can be used collaboratively for any size team.

SurveyLab understand the power of teamwork and users can work in a team, assign roles and access rights for surveys and tests. The cloud-based app provides HTTPS / SSL surveys encryption, password strength verification, security policy management and event logs so that businesses can track operations on your account and ensure security.

Any type of devices can be used for SurveyLab surveys including pc, laptop, tablet or mobile. Full
responsiveness of surveys enables automatic adaptation to device screen of any proportions. The cloud-based app also supports a range of languages, including right-to-left written languages like Arabic, Hebrew or Persian (Farsi).

21 different question types are available in SurveyLab, including advanced ones like Matrix, NPS / NPS2, rating, upload file, hot spots or heat maps in order to help businesses create custom forms adapted to their needs. Users are able to adjust survey themes to their branding. They can choose survey colours, fonts, buttons to meet business needs. Logos can also be added, as well as redirections and custom survey URL.

With SurveyLab you can analyze survey results in a real-time, create cross-tab reports, compare segments, filter and download results in any format (CSV, Excel, SPSS, PDF, PowerPoint).

SurveyLab provides access to one of the biggest online survey panels, with over 50 million panellist in 80 countries including Cint, Research Now, MyPanelLab and iWadi to deliver the best sample quality.

Pricing starting from:

$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of SurveyLab

  • Design custom online surveys in seconds with an unlimited number of questions.

  • Surveys can be optimized for laptops, PCs, tablets, and smartphones so that surveys can be completed on the go.

  • Custom branding can be added to all surveys including logos, colors, custom redirects, and fonts.

  • Responses can be collected from a range of channels including email, SMS, web widgets, Facebook, Twitter, and more.

  • Users can ensure data security with HTTPS / SSL encryption, and password protected surveys.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 6 others, United Kingdom, India, Japan, Mexico, Poland, United States

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch and 21 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, zh-hant

    Pricing starting from:

    $49.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    SurveyLab Software - List of surveys
    SurveyLab Software - Survey example
    SurveyLab Software - Custom skins
    SurveyLab Software - Mobile optimized surveys
    SurveyLab Software - Thank you page with redirection
    SurveyLab Software - Search surveys
    SurveyLab Software - Question types
    SurveyLab Software - Custom answer fields
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    SurveyLab video
    SurveyLab video
    SurveyLab video
    SurveyLab Software - List of surveys SurveyLab Software - Survey example SurveyLab Software - Custom skins SurveyLab Software - Mobile optimized surveys SurveyLab Software - Thank you page with redirection SurveyLab Software - Search surveys SurveyLab Software - Question types SurveyLab Software - Custom answer fields

    Features

    Total features of SurveyLab: 113

    • 360 Degree Feedback Software
    • API
    • Access Controls/Permissions
    • Alerts/Notifications
    • Annotations
    • Anonymous Feedback
    • Assessment Management
    • Autofill
    • Automatic Grading
    • Benchmarking
    • CRM Software
    • Campaign Analytics
    • Campaign Management Software
    • Churn Management
    • Collaboration Tools
    • Commenting/Notes
    • Communication Management
    • Complaint Monitoring
    • Conditional Logic
    • Customer Database
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Dashboard Software
    • Data Analysis Tools
    • Data Import/Export
    • Data Visualization Software
    • Drag & Drop
    • Email Distribution
    • Email Invitations & Reminders
    • Email Management Software
    • Email Marketing Software
    • Event Triggered Actions
    • Face-to-Face
    • Feedback Management
    • File Storage
    • Forms Creation & Design
    • Full Text Search
    • Live Results Tracking
    • Mixed Methods Research
    • Mobile Access
    • Mobile Survey
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Multi-Language
    • Multiple Question Types
    • Multiple User Accounts
    • NPS Survey Structure
    • NPS of Customers
    • NPS of Employees
    • Negative Feedback Management
    • Offline Access
    • Offline Response Collection
    • Online Polling
    • Online Tests
    • Panel Management
    • Paper-Based
    • Performance Metrics
    • Presentation Tools
    • Progress Tracking
    • Pulse Surveys
    • Q&A Management
    • Qualitative Comparative Analysis
    • Quantitative Analysis
    • Question Branching
    • Question Library
    • Question Piping
    • Quizzes
    • Randomization
    • Rater Selection
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Quotas
    • Response Validation
    • SMS Messaging
    • SMS Polling / Voting
    • SSL Security
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Single Sign On Software
    • Site Intercept Survey
    • Skip Logic
    • Social Media Integration
    • Statistical Analysis Software
    • Support Audio/Images/Video
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Test Scheduling
    • Text Analysis Software
    • Text Fields
    • Third Party Integrations
    • Time Limits
    • Trend Analysis
    • URL Customization
    • User Research Analysis
    • Video Support
    • Website Integration
    • Weighted Questions
    • Widgets

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    Reviews

    Overall rating

    4.9 /5
    (51)
    Value for Money
    4.8/5
    Features
    4.8/5
    Ease of Use
    4.8/5
    Customer Support Software
    4.8/5

    Already have SurveyLab?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 51
    Krystian W.
    Overall rating
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Perfect tool for academic research

    Reviewed on 22/09/2017

    Pros

    Fast and intuitive user interface allows for an effortless survey creation and speeds up whole process. Very handy data collection possibilities allows to reduce data processing time in the future and provides additional insights.

    Cons

    I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.

    Carlos P.
    Overall rating
    • Industry: Human Resources
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great Solution & excellent Customer Care

    Reviewed on 01/03/2021

    My experience with SurveyLab

    My experience with SurveyLab

    Pros

    SurveyLab have demonstrated to be a great solution, as well as a terriffic business partner solving our business needs and supporting our business model. They are always flexible and open to help.

    Cons

    At this moment for our business need we haven´t found any need that have not been fulfilled. There are som we are planning to implement, but SurveyLab is willing to work on them

    Alternatives Considered

    SurveySparrow, SurveyMonkey, Survio, SoGoSurvey, and Qualtrics CoreXM

    Reasons for Switching to SurveyLab

    Scope, Security, Business Model, Flexibility, customer care and Cost
    Natalia M.
    Overall rating
    • Industry: Research
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    SurveyLab for UX research purposes

    Reviewed on 23/08/2021

    Pros

    I like the most access to a wide range of question formats.

    Cons

    What I like least about SL is that not all features are intuitive in use.

    Benjamin W.
    Overall rating
    • Industry: E-Learning
    • Company size: 201-500 Employees
    • Used Monthly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    Good alternative to Google Forms

    Reviewed on 17/10/2019

    Was looking for an alternative to Google Forms, so as to standout from the crowd, and MySurveyLab...

    Was looking for an alternative to Google Forms, so as to standout from the crowd, and MySurveyLab did a great job.

    Was able to craft a 3-question survey in under 20 minutes, with the option to choose between open- and closed-ended questions.

    Highly recommended for users who do not have access to SurveyMonkey, Google Forms or Typeform due to organization firewall.

    Pros

    - Standalone software which is not part of Google Suite
    - Accessible to non-Google account users

    Cons

    - Pages took a little longer to load over the school wifi network, not sure if it is a bandwidth issue

    William I.
    Overall rating
    • Industry: Computer Software
    • Company size: Self Employed
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    SurveyLab: excellent product !

    Reviewed on 31/05/2021

    It's not difficult to utilize and to sort out. SurveyLab gave a wide scope of choices and an...

    It's not difficult to utilize and to sort out. SurveyLab gave a wide scope of choices and an unmistakable outline of the relative multitude of gathered outcomes. I was searching for a choice to Google Structures, in order to champion from the group, and MySurveyLab worked effectively. I had the option to create a 3-question review in less than 20 minutes, with the choice to pick among open-and shut finished inquiries. Enthusiastically suggested for clients who don't approach SurveyMonkey, or Google Structures because of any firewall.

    Pros

    SurveyLab has exhibited to be an incredible arrangement, just as a terriffic colleague addressing our business needs and supporting our plan of action. They are consistently adaptable and open to help. Quick and instinctive UI, takes into account an easy overview creation and velocities up entire interaction. Extremely convenient information assortment prospects, permits to decrease information handling time later on and gives extra experiences. Independent programming which isn't important for Google Suite, and available to non-Google account clients.

    Cons

    I had a little issue with question number control, it is sensible yet required some attention. There were a hiccup during the running of the review because of a stage update, which made the survey quit working. Backing fixed this for me rapidly after I brought it up, despite the fact that it was simply by 5-second flash that I saw that the survey wasn't working.

    Showing 5 reviews of 51 Read all reviews

    SurveyLab FAQs

    Below are some frequently asked questions for SurveyLab.

    SurveyLab offers the following pricing plans:

    • Starting from: $49.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    SurveyLab has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    SurveyLab supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, zh-hant

    SurveyLab supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    SurveyLab integrates with the following applications:

    Dropbox Business, Dynata Insights Platform, FreshMail, Google Analytics, LiveChat, Mailchimp, PrestaShop, SALESmanago Marketing Automation, Salesforce Sales Cloud, Slack, Synerise, TRAFFIT, Zapier, Zendesk

    SurveyLab offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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