Jira

Project & Issue Tracking Software - See why we're #1!

4.4 /5 (9806 reviews) Write a Review!

Jira Overview

What is Jira?

With Jira, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, Jira has you covered. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.

Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use Jira to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. Jira makes all of this easy, so your team can spend less time managing the work and more time building great software.

Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. Jira has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool.

Productive, powerful planning: Teams that need to be effective and efficient choose Jira to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to Jira– with the Jira Agile add-on – you can even plan agile sprints!

Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat.

Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With Jira, you'll always know what's going on.

Collect, service, and report: With Jira Service Desk, the Jira platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency.

Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. Jira Agile adds agile project management to the power of JIRA.

Jira Overview

Pricing

Starting from
$7.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Jira Software offers flexible pricing.

Small teams: $0 per user/month for up to 10 users
Growing teams: $7 per user/month for 11 to 10,000 users


Jira Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
Chinese (Traditional), Czech, Danish, English, French and 7 others, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Media

Agile Development
Prioritization
Development Panel
Workflow Designer
Release Hub
Customization
Collaboration Tools
Visibility
Service Desk
Code Integration
Jira video Jira screenshot: Agile Development Jira screenshot: Prioritization Jira screenshot: Development Panel Jira screenshot: Workflow Designer Jira screenshot: Release Hub Jira screenshot: Customization Jira screenshot: Collaboration Tools Jira screenshot: Visibility Jira screenshot: Service Desk Jira screenshot: Code Integration

Jira Reviews

Jira Reviews

Overall rating
4.4
/
5
Excellent
4961

Very good
3756

Average
910

Poor
123

Terrible
56

Value for Money
4.2
Features
4.4
Ease of Use
3.9
Customer Support
4.1
89% recommended this app
Kevin W.

JIRA is the best project planning and organising tool

My overall experience is excellent, it is the best project management software ever. I have used a few others in the past, but there is none that can compete with JIRA. with a integration of slack, confluence, it is very hard to refuse.


Luke A.

Best and most true to tradition agile project/product management tool around

I have a (probably unhealthy) love for Jira and would need a lot of convincing to switch. It's interface is genuinely enjoyable to use and it aligns perfectly with agile product management methodologies, natively and in conjunction with its plethora of add-ons.


Achal K.

JIRA

Jira is itself a technology I will say. I have been using this software for more than 5 years now. With both as a user and JIRA developer. With almost more than 5 years of my career, JIRA helped me in each and every project no matter what process you follow KANBAN, Agile all the tasks, projects,users, tickets can be managed by using JIRA.


Julie K.

JIRA Should Be Called the *Anti* Project Management Solution!

Our decision to transition our project management systems fully to JIRA is one of the biggest regrets I have made for our company. In addition to the cons notes above, things that should be core features are missing or available as a 3rd party plugin, for extra $$. What's worse is that Atlassian has a plugin system with half of the plugins only available for the server version and then they don't build features that should exist in the core product because they are available elsewhere... as long as you use the server version. Run AWAY from this JIRA as fast as you can!!


Verified Reviewer

The Ultimate Business Productivity Suite

JIRA has been an excellent tool overall - provides the perfect mix of task, project and issue tracking features that every company needs. I have worked with JIRA in two independent fast-growing companies and both times it has been the main driver of productivity.


Kevin W.
Industry: Gambling & Casinos
Company size: 201-500 Employees

JIRA is the best project planning and organising tool

Used Daily for 2+ years
Reviewed on 27/11/2019
Review Source: Capterra

My overall experience is excellent, it is the best project management software ever. I have used a few others in the past, but there is none that can compete with JIRA. with a integration of slack, confluence, it is very hard to refuse.

Pros

1. It is very flexible and fitted really well with agile development work. whether you are using kanban or standard sprint planning work flow, it supports all of those.
2. It is extremely useful to do project planning and creating stories, they will be saved in backlogs and you can access them with weight, estimate and priority.
3. It is quick to create a bug ticket to track bugs.
4. It is very easy to plan for a new sprint, by adding task, stories from the backlogs, it helps with the total points you want to target for a particular sprint, it automatically sum up the story points and make sure you don't over plan.
5. great report tool to help you analyse the project completion and nice burn down chart as well. To help the team retrospectively go back and review.

Cons

1. It is a big over complex by providing such flexible functionalities. But it is worth the time and learning curve.
2. As a developer, I don't have to pay the bill. But it is not very cheap if you have a large development team, the bills add up quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Luke A.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Best and most true to tradition agile project/product management tool around

Used Daily for 1+ year
Reviewed on 09/11/2020
Review Source: Capterra

I have a (probably unhealthy) love for Jira and would need a lot of convincing to switch. It's interface is genuinely enjoyable to use and it aligns perfectly with agile product management methodologies, natively and in conjunction with its plethora of add-ons.

Pros

Jira is an immensely powerful issue management tool. It's JQL language provides ultimate flexibility to satisfy the needs of all roles on a product/project team. It's easy to use (if agile concepts are familiar to you and semi-intuitive if they're not), easy to deploy (especially if you're using Jira Cloud) and easy to integrate with.

Cons

The pricing model for add-ons. You could have a 100 users registered to your Jira instance, have an add-on that is used by a small handful of power users, and still be paying a license fee for all 100 users. Very annoying!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Achal K.
Industry: Information Technology & Services
Company size: 10,000+ Employees

JIRA

Used Daily for 2+ years
Reviewed on 01/12/2020
Review Source: Capterra

Jira is itself a technology I will say. I have been using this software for more than 5 years now. With both as a user and JIRA developer. With almost more than 5 years of my career, JIRA helped me in each and every project no matter what process you follow KANBAN, Agile all the tasks, projects,users, tickets can be managed by using JIRA.

Pros

JIRA provides a solution for almost all project management issues. A lot of companies are migrating from Service now to JIRA software due to its pricing and features. Jira has a lot of subsidiaries and compatible with third-party plugins and apps.
Easy to use, customizable to list a few.

Cons

No cons as such but yes with the complex features provided by JIRA software will require good knowledge or hands-on to go with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Julie K.
Industry: Information Technology & Services
Company size: 11-50 Employees

JIRA Should Be Called the *Anti* Project Management Solution!

Used Daily for 1+ year
Reviewed on 09/07/2019
Review Source: Capterra

Our decision to transition our project management systems fully to JIRA is one of the biggest regrets I have made for our company. In addition to the cons notes above, things that should be core features are missing or available as a 3rd party plugin, for extra $$. What's worse is that Atlassian has a plugin system with half of the plugins only available for the server version and then they don't build features that should exist in the core product because they are available elsewhere... as long as you use the server version. Run AWAY from this JIRA as fast as you can!!

Pros

If you are willing to do the work, the advanced search is useful and the user experience isn't bad except that to eliminate done tickets you have to deselect all then re-select every option except those of a done type.

Cons

Advanced search is the only useful way to reliably get information out, making getting even the smallest view of your data onerous. The core advantage of the tool - it's lack of structure - make it difficult to complete even the simplest of tasks without a ridiculous amount of effort. It's biggest failing is that everything is too flat by default. For example, I am working on a project now and the team has made duplicate tickets because the original tickets are too hard to find and are just dumped on the screen... we have sometimes used epics/stories/sub-tasks with sprints but these are truly inadequate... in today's time why should someone have to spend 20-30 hours a week grooming the backlog and writing searches when if the tool was any good it should (!!) be able generate these views automatically. We are now investigating other solutions like Wrike (absolutely no affiliation, not even sure we will switch to it) and in 10 minutes of testing we were getting views that we have been struggling to get out of JIRA for over a year. Also, you can't do something obvious like make a reminder in the future for a ticket, so you either get flooded with reminders for just about everything or you have to go outside the product to remind you to do something in JIRA. Seriously!?!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

The Ultimate Business Productivity Suite

Used Daily for 2+ years
Reviewed on 12/11/2020
Review Source: Capterra

JIRA has been an excellent tool overall - provides the perfect mix of task, project and issue tracking features that every company needs. I have worked with JIRA in two independent fast-growing companies and both times it has been the main driver of productivity.

Pros

The fully integrated task and project management boards with extensive levels of detail to run Kanban maintenance boards, complex sprints and even visualise recruitment pipelines. In collaboration with Confluence and BitBucket, the Atlassian product suite make the management of a growing software team seem easy.

Cons

JIRA has quite a steep learning curve for less software native users and can appear too complex for the average operational or commercial person. As such, it can be difficult to convince new people to use JIRA without extensive training and hand-holding. This could be improved by guided tours and a simpler interface for "new starts".

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.2/10
Based on 9,806 user ratings
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Jira Pricing

Jira Pricing

Starting from
$7.00/month
Free Trial
Free
Subscription
Value for money

Jira Software offers flexible pricing.

Small teams: $0 per user/month for up to 10 users
Growing teams: $7 per user/month for 11 to 10,000 users

Jira Software offers flexible pricing.

Small teams: $0 per user/month for up to 10 users
Growing teams: $7 per user/month for 11 to 10,000 users

Value for Money
4.2/5
Based on 9,806 user ratings
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Jira Features

Jira Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Drag & Drop Interface
Gantt Charts
Prioritizing
Progress Tracking
Project Management
Project Planning
Project Time Tracking
Project Tracking
Projections
Reporting & Statistics
Task Management
Task Planning
Task Scheduling
Task Tracking
Third Party Integration
Features
4.4/5
Based on 9,806 user ratings
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Categories

Additional information for Jira

Additional information for Jira

Key features of Jira

  • 1000's of Add-ons
  • @mentions
  • API
  • API availability
  • Action management
  • Active directory integration
  • Activity dashboard
  • Activity tracking
  • Agile development
  • Agile reporting
  • Assignment management
  • Automatic notifications
  • Burndown charts
  • Burndown/burnup charts
  • Categorizing
  • Charting
  • Code integration
  • Collaboration tools
  • Commenting
  • Communication management
  • Completion tracking
  • Configurable workflow
  • Cumulative flow diagrams
  • Custom filters
  • Custom reports
  • Customizable scrum boards
  • Customizable workflows
  • Development tracking
  • Dynamic workflow
  • Estimating
  • Filtered views
  • Forecasting
  • GitHub integration
  • IT / software projects
  • Issue management
  • Issue tracking
  • JIRA's query language (JQL)
  • Kanban boards
  • Mobile apps
  • Monitoring
  • OnDemand or hosted
  • OpenSocial gadgets
  • Planning tools
  • Portfolio management
  • Prioritizing
  • Progress tracking
  • Project time tracking
  • Project workflow
  • Projections
  • Real time reporting
  • Release management
  • Reporting & statistics
  • Roadmap planning
  • Search functionality
  • Service desk management
  • Sprint planning
  • Sprint reports
  • Status reporting
  • Team management
  • Third party integration
  • Traceability
  • Velocity charts
  • Version reports
  • Visual timeline

Benefits

  • Agile at Scale
    Scrum and Kanban improve project success and deliver value iteratively. Jira and Jira Agile scale Agile across your organization. Jira also integrates with GitHub to link issues to commits.

  • Industry Leading Workflow Engine
    Don't let your issue tracking software dictate your process. With Jira's workflow engine you can easily build the process that fits your team.

  • Polished User Experience
    Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

  • Flexible Dashboards
    Create a personalized view of Jira. Share dashboards to track project status, create custom reports, and monitor team wallboards.

  • Powerful Searching and Reporting
    Use Jira's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of Jira and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

  • Deployment Options
    Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

  • Integrate with Everything
    Get more from Jira with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.

  • Jira FAQs

    Jira FAQs

    Below are some frequently asked questions for Jira.

    Q. What type of pricing plans does Jira offer?

    Jira offers the following pricing plans:

    Starting from: $7.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users

    Q. What are the main features of Jira?

    Jira offers the following features:

    • 1000's of Add-ons
    • @mentions
    • API
    • API availability
    • Action management
    • Active directory integration
    • Activity dashboard
    • Activity tracking
    • Agile development
    • Agile reporting
    • Assignment management
    • Automatic notifications
    • Burndown charts
    • Burndown/burnup charts
    • Categorizing
    • Charting
    • Code integration
    • Collaboration tools
    • Commenting
    • Communication management
    • Completion tracking
    • Configurable workflow
    • Cumulative flow diagrams
    • Custom filters
    • Custom reports
    • Customizable scrum boards
    • Customizable workflows
    • Development tracking
    • Dynamic workflow
    • Estimating
    • Filtered views
    • Forecasting
    • GitHub integration
    • IT / software projects
    • Issue management
    • Issue tracking
    • JIRA's query language (JQL)
    • Kanban boards
    • Mobile apps
    • Monitoring
    • OnDemand or hosted
    • OpenSocial gadgets
    • Planning tools
    • Portfolio management
    • Prioritizing
    • Progress tracking
    • Project time tracking
    • Project workflow
    • Projections
    • Real time reporting
    • Release management
    • Reporting & statistics
    • Roadmap planning
    • Search functionality
    • Service desk management
    • Sprint planning
    • Sprint reports
    • Status reporting
    • Team management
    • Third party integration
    • Traceability
    • Velocity charts
    • Version reports
    • Visual timeline

    Q. Who are the typical users of Jira?

    Jira has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does Jira support?

    Jira supports the following languages:

    Chinese (Traditional), Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Jira offer?

    Jira has the following pricing plans:

    Free, Subscription

    Q. Does Jira support mobile devices?

    Jira supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Jira integrate with?

    Jira integrates with the following applications:

    Clarizen, Get Satisfaction, LeanKit, Planview PPM Pro, SpiraTeam, Testuff, Usersnap, Workfront, Zendesk, time cockpit

    Q. What level of support does Jira offer?

    Jira offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials