ReferralCandy

Referral Candy works. We use it as a part of our Shopify store, and we’ve had success with it. About 3% of our monthly sales are generated via Referral Candy. The interface is easy to use, and the constantly make improvements, month to month. We essentially set it up, and review it once every four months — we love how little administration we need to do.

We’ve seen other referral programs offer a “stage-based” referral incentive (eg if you refer 5 or 10 people you get a special Gift). I wish Referral Candy offered this. Additionally, there are automatic “share” buttons that are easy to include for customers associated with Facebook and Twitter. I wish they had the ability for us to program sharing via WhatsApp. Finally, it appears the price has increased for ge software, which is not ideal

The most important feature is you can setting up all text. I´m understanding a checking the software yet.

Where are the dashboard for each advocate can see it own tracking of rewards, use of personal links, goals accomplish and statistics ?

The concept of Referral Candy is good, however their solution is problematic.

Firstly it took ages to set up - integration was not straight forward, customer service took ages to help - lots of misunderstanding and back and forth. Then we started getting fraudulent commissions occurring - customer service originally said these were fine. We finally blocked the multiple fraudulent commissions which were 'unexplainable'. Finally just when you think things are okay, our account get's hacked/taken over despite us having a sophisticated password - somehow they changed the email address to theirs via Referral Candy's software.
All I get is emails saying an attempt has been made to change my email, if this was not me please get in touch... we then could not access the account, and surprise surprise, Rererral Candy customer service is off work for the weekend. So much for the 'if this email change was not you, please get in touch urgently'.

Easy to set up and start using(I'm adding this to surpass the minimum character requirements. You all shouldn't require so many items in a review. Take what you can get, leave everything optional. The minimum character limit is silly and made me want to stop submitting this application.)

Our business wanted to run multiple different campaigns with different branding, and slightly different rewards. We have to maintain multiple different accounts and manage which account we use with our custom web application in order to make this work. It would be better if we could house and use multiple different campaigns together in a single account.

Our organization uses Referral Candy on a daily basis for our customers. The software helps automate the referral process and requires little to no work on our end. Our customers have their own referral portal and can manage their referrals on the back end. Great product!

At times the site can be a little slow when needing to manage a customer's referrals. However, the overall quality is great.