Canary
About Canary
Canary Technologies provides hotel owners and operators at all types of properties — from luxury to limited-service — with a variety of powerful guest-facing solutions that increase staff efficiency, boost revenue, improve guest satisfaction and reduce chargebacks and fraud.
Canary solutions include Contactless Check-In, Contactless Checkout, Digital Upsells, Guest Messaging, Digital Tipping, and Digital Authorizations & Contracts.
Contactless Check-In enables hoteliers to streamline the check-in process, conducted advanced fraud checks and upsell room upgrades and other add-on packages.
Contactless Checkout enables hoteliers to improve housekeeping efficiency because they know exactly when a room is ready to be turned. Canary also includes a customizable guest survey in the checkout process and will prompt any guest that leaves a 5-star review to share their experience on Google and Tripadvisor.
Canary Messaging enables front desk and concierge teams to communicate with guests via automated, broadcast and direct messages. Guests simply text staff via their preferred app (SMS, WhatsApp) and hotel employees can prioritize and respond to messages accordingly in Canary's comprehensive dashboard.
Digital Upsells enables hoteliers to offer upsells and add-on packages to guests. Upsells can be purchased from the time of booking through checkout, resulting in $1000's of new revenue per week.
Digital Tipping increases staff take-home pay, without hurting a hotel's bottom line. Canary's highly flexible tipping solution leverages QR codes and Guest Messaging to encourage guests to show gratitude.
Digital Authorizations & Contracts enable hoteliers to process credit card authorizations faster and more securely than ever. By eliminating the need for paper/PDF authorization forms, Canary can reduce chargebacks and fraud by up to 90%
All Canary solutions are built on top of its PCI level one compliant platform, mobile-friendly and can be accessed easily via the web (no new native app downloads required by guests).
Canary integrates seamlessly with most modern property management systems (OPERA, protel, etc.) and launches 5-10 new integrations with other hotel technology solutions every quarter.
Canary provides 24/7 phone and email support, is available in 21 languages and offers comprehensive training and resources for hotel staff members.
Key benefits of Canary
Canary's solutions help hoteliers at all types of properties:
- Increase front desk efficiency by up to 50%
- Improve guest satisfaction scores by up to 20%
- Increase 5-star reviews by up to 350%
- Boost upsells revenue by $1000's per month
- Increase staff take-home pay by up to $3 per hour
- Eliminate lines at the front desk
- Prioritize inquiries and respond to guests at scale
- Deploy housekeepers more efficiently
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- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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- Likelihood to recommend 10.0 /10
Increase Guest & Employee Satisfaction!
Reviewed on 09/01/2024
Great! Awesome team to work with. Easy to install and talks to our PMS.
Great! Awesome team to work with. Easy to install and talks to our PMS.
Pros
Ability to connect customers with staff who can deliver on their requests.
Cons
Nothing really. It is a great solution!
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KipsuReasons for Switching to Canary
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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- Likelihood to recommend 10.0 /10
Canary User
Reviewed on 09/01/2024
Overall I am satisfied. Great system to have.
Overall I am satisfied. Great system to have.
Pros
Security fraudulent checks. Helps with scammers.
Cons
Submits if guest doesn't enter an from date
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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- Likelihood to recommend 7.0 /10
Very effective and easy to use
Reviewed on 09/01/2024
Pros
Canary offers the ability to send messages to guest directly and allows guest to request certain services right off their phone. It is very easy to use and there are rarely any issues using this software
Cons
The least liked feature about Canary is the photo capture of guest ID which sometimes are submitted blurry which does not allow for employees to write down personal information properly.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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- Likelihood to recommend 10.0 /10
Safe CC Authorizations
Reviewed on 09/01/2024
Pros
Fraud Prevention: Verifies card authenticity, reducing the risk of fraudulent transactions.
Customer Confidence: Instills trust by showcasing a commitment to security.
Cons
No Complaints at this time - maybe have properties a required choice every time
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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- Likelihood to recommend 10.0 /10
Canary Technologies is the best!
Reviewed on 09/01/2024
Overall, we love Canary, it really has been helpful in what we do and what our goals were for our...
Overall, we love Canary, it really has been helpful in what we do and what our goals were for our time share guests. The guests seem to really enjoy the ease too!
Pros
Since the time of Covid, our company needed a way to improve how we interact with our guests in the event we cannot be there with them live and in person. This does just that task and its very convenient.
Cons
There is ONE thing I don't like and that is the use of my phone. I can't get canary to just have guests text my phone their their added phone number and Canary needs an app! I have to use a web browser on my phone to send messages if I am on the go and its not mobile friendly.
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Canary FAQs
Below are some frequently asked questions for Canary.Q. What type of pricing plans does Canary offer?
Canary offers the following pricing plans:
- Starting from: $99.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Canary?
Canary has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Canary support?
Canary supports the following languages:
Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Traditional Chinese, Turkish, Ukrainian
Q. Does Canary support mobile devices?
Canary supports the following devices:
Q. What other apps does Canary integrate with?
We do not have any information about what integrations Canary has
Q. What level of support does Canary offer?
Canary offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
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Hospitality Property Management Software